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A.C.E. It!™ How to Solve Tough Workplace Problems
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!
Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
A.C.E. It! - Introduction to the A.C.E. It Steps
Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.
Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
A.C.E. in Action - Putting Parts of A.C.E. Model Together
Understanding all three steps of an easy-to-use problem-solving model - A.C.E. in Action.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Problem Resolution
Ask Fact and Feeling Questions
Asking questions to understand a problem
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Communication & Influencing, Effective Leadership
Evaluate Options and Select a Workable Solution
How to best evaluate solution-based options.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
I Can A.C.E. That Problem
A.C.E. stands for "Assess, Create, Execute." First, assess the situation to fully understand the problem. Then, create a plan by brainstorming solutions. Finally, execute the plan. Keep in mind to review and adapt as necessary along the way.
Video Summary Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service