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Results for Learning Path: Personal Performance Topic: Customer Service

Johnny the Bagger® A True Story of Customer Service

Remastered in 2019! Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Motivation, Interpersonal Skills

Customer Service Is...™

Customer Service Is...™

What is customer service... really? What does it look like? Why is it important? This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of serving customers - inside or outside of your organization.

Discussion Generators Personal Performance Customer Service, Professionalism, Learning Reinforcement

Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

It's a Policy Thing

It's a Policy Thing

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

This Needs to Go Out Today

This Needs to Go Out Today

Offering internal customers solutions when their needs have not been met.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Where Are the Drop Cloths?

Where Are the Drop Cloths?

Handling interruptions effectively; putting your focus on the customer even when you're busy.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Service from the Heart

Service from the Heart

An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Meeting Openers Personal Performance Customer Service, Change, Motivation, Professionalism

SMART-START™ Customer Service: Think Like a Customer

SMART-START™ Customer Service: Think Like a Customer

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.

Meeting Openers Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Johnny the Bagger® - Short Version

Johnny the Bagger® - Short Version

This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism

Why Did I Push All Those Buttons?

Why Did I Push All Those Buttons?

Dealing with a customer frustrated by an automated phone system.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

You Promised It Would Be Here Today

You Promised It Would Be Here Today

Dealing with a customer whose expectations for timely delivery have not been met.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

You're the Third Person I've Talked To

You're the Third Person I've Talked To

Dealing with a customer who is angry because of being transferred too many times.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

Glad I Could Help - Opening Montage/Service Attitude Introduced

Glad I Could Help - Opening Montage/Service Attitude Introduced

Introduce how a service representative's response is the key factor in creative a positive customer experience.

Video Introduction Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Glad I Could Help - Program Conclusion/Summary/Review

Glad I Could Help - Program Conclusion/Summary/Review

Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

Video Summary Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Johnny the Bagger® - Final Thought

Johnny the Bagger® - Final Thought

How to provide service from the heart

Video Summary Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism, Customer Service

Your Path to Success™ Serving Others

Your Path to Success™ Serving Others

These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

Video Vignettes Personal Performance Sales & Service, Communication, Professionalism, Customer Service, Personal Improvement

Are You Going to Get That?

Are You Going to Get That?

How to best handle phone calls while also helping another customer in person.

Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

Article: Stressed? Take a Break!

Article: Stressed? Take a Break!

Ours is a complex, fast-paced world. We all know about the treadmill analogy. Some of us run pretty fast. The mind has a hard time catching up with the body. Some of us don’t so much identify with the treadmill as we do the Tasmanian Devil. Either way, we’re moving fast and we need a break.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Discussion Trigger, Customer Service, Employee Wellness, Mental Wellness & Health

Kindness Is...™

Kindness Is...™

Kindness is a virtue. You might have heard that saying before. It's especially true when working, serving or managing others. Based on the work of Barbara Glanz, Hall of Fame Speaker, this thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of being kind and civil to one another.

Discussion Generators Personal Performance Workplace Civility, Communication, Interpersonal Skills, Professionalism, Culture Commitment, Communication & Influencing, Customer Service, Learning Reinforcement

The Customer Who Got Up on the Wrong Side of the Bed

The Customer Who Got Up on the Wrong Side of the Bed

Dealing with a difficult customer - it takes work, but the benefits are easy to see.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Customer Service