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Results for Learning Path: Personal Performance Topic: Professionalism

Office Politics Is...™

Office Politics Is...™

Have you ever been blind-sided… ambushed… or side-swiped by somebody at work? Being the target of office politics is never fun. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion the on the ups and downs of office politics within an organization.

Discussion Generators Personal Performance Professionalism, Discussion Trigger, Team Builder or Retention Aid, Learning Reinforcement

Communicate and Listen

Communicate and Listen

How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership, Collaboration

Half Full or Half Empty?

Half Full or Half Empty?

Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

Video Vignettes Personal Performance Professionalism, Change, Communication, Interpersonal Skills, Emotional Intelligence

Have a Plan, Work the Plan

Have a Plan, Work the Plan

Planning and organizing for results (increased productivity).

Video Vignettes Personal Performance Professionalism, Change, Motivation

It Takes a Team!

It Takes a Team!

Working with others to achieve results; making meetings effective

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills

Stay in Control

Stay in Control

Let's face it, sometimes we feel like we're going to explode! But we must be able to manage our emotions while at work - or else face the repercussions. And there are tools to do just that!

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills, Emotional Intelligence

The Big Picture

The Big Picture

Learn how to keep things in perspective by managing expectations.

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills, Emotional Intelligence

Tit for Tat

Tit for Tat

This vignette shows two employees using a derogatory term toward each other.

Video Vignettes Personal Performance Professionalism, Respect, Discrimination

What Should I Do First?

What Should I Do First?

Effectively managing shifting priorities.

Video Vignettes Personal Performance Professionalism, Change, Motivation

WorkSmarts - Program Summary

WorkSmarts - Program Summary

A good review of the strategies for working smart.

Video Summary Personal Performance Professionalism, Communication, Interpersonal Skills, Professionalism, Collaboration

Anti-Social

Anti-Social

This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.

Case Studies Personal Performance Professionalism, Communication, Harassment Prevention, Interpersonal Skills

Awkward Moments

Awkward Moments

This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).

Case Studies Personal Performance Professionalism, Communication, Compliance, Interpersonal Skills, Leadership

Teamwork

Teamwork

What is an "unfair advantage" when you are up for a promotion?

Case Studies Leadership, Personal Performance Professionalism, Communication, Ethics & Integrity, Motivation, Interpersonal Skills

Weighty Issues

Weighty Issues

Physical appearances and job requirements

Case Studies Personal Performance Professionalism, Compliance, Diversity Dynamics, Interpersonal Skills, Management, Inclusion & Equity, Respect

Being Cooperative and Respectful

Being Cooperative and Respectful

How building rapport, sharing credit and keeping a manager informed creates cooperative and respectful behavior.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership, Collaboration

Taking Care of Your Future Is...™

Taking Care of Your Future Is...™

Stimulate discussion about what it really takes to succeed in a career. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about what it takes to get your career on track and rolling – a common sense approach to understanding the important things to remember in the workplace.

Discussion Generators Personal Performance Professionalism, Communication, Motivation, Interpersonal Skills, Discussion Trigger, Energizer or Team Builder, Onboarding, Personal Improvement, Learning Reinforcement

Your Path to Success™ Being Professional

Your Path to Success™ Being Professional

You know… when it comes to how we interact with people, there's a whole range of things that we don't want to see happen in the workplace, right? So, being professional at all times is the key to preventing situations that might lead to harassment or discrimination.

Video Vignettes Personal Performance Professionalism, Harassment Prevention, Discrimination

TrainingBytes® Who Are You?™

TrainingBytes® Who Are You?™

“Who are you?” That’s been asked by the greatest minds over the centuries. We’re not going to attempt to answer that universal question, but…we CAN address it as it relates to ourselves at work. We can choose to be a person with purpose. We can choose to be a person of respect. We can choose to look for the positive in others and bring out their best. When you think about what your alternatives are, it can help in making that choice….who you want to be.

TrainingBytes® Ethics & Compliance, Personal Performance Professionalism, Compliance, Ethics & Integrity, Motivation, Interpersonal Skills, Discussion Trigger, Learning Reinforcement, Emotional Intelligence

Customer Service Is...™

Customer Service Is...™

What is customer service... really? What does it look like? Why is it important? This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of serving customers - inside or outside of your organization.

Discussion Generators Personal Performance Customer Service, Professionalism, Learning Reinforcement

WorkSmarts™: How to Get Along, Get Noticed and Get Ahead

WorkSmarts™: How to Get Along, Get Noticed and Get Ahead

Enhance career development by taking initiative and putting common sense into common practice. WorkSmarts™ will encourage employees and supervisors to share ideas, ask questions and interact with others--ultimately promoting job efficiency and satisfaction!

Off-The-Shelf Video Program (ILT) Personal Performance Professionalism, Communication, Motivation, Interpersonal Skills, Leadership, Onboarding

Clarify

Clarify

The importance of clarifying how a change impacts everyone differently.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

Increasing Emotional Intelligence

Increasing Emotional Intelligence

Oftentimes when faced with workplace challenges and obstacles, people succumb to self-defeating behaviors and negative emotions, to the detriment of their career and overall results. Learning how to remain positive and keep emotions in check can increase interpersonal skills and individual resiliency.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Professionalism, Change, Interpersonal Skills, Leadership, Emotional Intelligence

Being Accountable and Flexible

Being Accountable and Flexible

How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership, Collaboration

Being Positive and Proactive

Being Positive and Proactive

How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership

Believe It!

Believe It!

Having faith and believing in your dream is a major part of achieving it! It can be difficult during the obstacles to maintain that faith and belief in ourselves. Having a mentor or a coach during those tough times can make a tremendous difference in achieving your dream.

Video Vignettes Personal Performance Motivation, Change, Communication, Professionalism, Coaching & Mentoring

Brainstorming

Brainstorming

Managing the brainstorming process during a meeting.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

Dream It!

Dream It!

If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.

Video Vignettes Personal Performance Motivation, Change, Communication, Professionalism

Involve Your Audience

Involve Your Audience

How to inspire and influence others to communicate effectively by involving them.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Listen Up!

Listen Up!

The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Narrow Your Focus

Narrow Your Focus

How narrowing the focus of communication can add clarity and immediacy.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Speak Up!

Speak Up!

Gain confidence to communicate in a direct and clear manner.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Tailor Your Presentation

Tailor Your Presentation

Learn about the importance of tailoring your presentation and the situations you may find yourself in when it becomes necessary... to effectively get your point across.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Team Spark: Find the Common Beat

Team Spark: Find the Common Beat

Similar to a band with many different instruments playing together, a diverse team consists of many different personalities working together. While this diversity allows for innovation and creativity, it also makes it more difficult for team members to keep the same tempo. It is the role of the team member with the drummer personality to keep everyone communicating and completing tasks on time.

Activities Personal Performance Communication, Professionalism, Team Builder, Discussion Trigger, Teamwork

Team Spark: Proverb - Everyone Makes Mistakes

Team Spark: Proverb - Everyone Makes Mistakes

Spark team communication around how to handle mistakes when they are made.

Activities Personal Performance Communication, Professionalism, Team Builder, Discussion Trigger

Understanding Difficult People

Understanding Difficult People

This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.

Activities Personal Performance Interpersonal Skills, Communication, Professionalism, Discussion Trigger, Teamwork, Collaboration

WorkSmarts - Program Introduction

WorkSmarts - Program Introduction

Introduction of four strategies for being work smart.

Video Introduction Personal Performance Professionalism, Communication, Interpersonal Skills, Collaboration, Problem Resolution

Shared Resources

Shared Resources

When a colleague monopolizes shared resources

Case Studies Leadership, Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership

What's Best for the Company

What's Best for the Company

Dealing with sensitive and confidential issues while in the interviewing/hiring process.

Case Studies Personal Performance Professionalism, Compliance, Interpersonal Skills, Inclusion & Equity, Respect

Work-Life Imbalance

Work-Life Imbalance

Competing priorities and lack of time

Case Studies Leadership, Personal Performance Professionalism, Communication, Diversity Dynamics, Interpersonal Skills, Inclusion & Equity, Respect

Service from the Heart

Service from the Heart

An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Meeting Openers Personal Performance Customer Service, Change, Motivation, Professionalism

SMART-START™ Attitude: It's All in How You Look at It

SMART-START™ Attitude: It's All in How You Look at It

A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.

Meeting Openers Leadership, Personal Performance Professionalism, Change, Communication, Motivation, Interpersonal Skills, Collaboration

SMART-START™ Sales Truths

SMART-START™ Sales Truths

A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

Meeting Openers Personal Performance Sales & Service, Communication, Professionalism

SMART-START™ Taking Care of Your Own Future

SMART-START™ Taking Care of Your Own Future

Stimulate discussion about what it really takes to succeed in a career. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about what it takes to get your career on track and rolling – a common sense approach to understanding the important things to remember in the workplace.

Meeting Openers Personal Performance Professionalism, Communication, Motivation, Interpersonal Skills, Leadership

Courage 2 Coach™

Courage 2 Coach™

Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Leadership, Professionalism

Mentoring 101™  - The Basics

Mentoring 101™ - The Basics

When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing. Some organizations have official mentors while others have an informal approach to mentoring. No matter how it happens, as a mentor, you’re filling a vital role to the on-going success of your organization.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Interpersonal Skills, Leadership, Professionalism, Collaboration

Conflict 101™

Conflict 101™

Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Transition to Boss Is...™

Transition to Boss Is...™

Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.

Discussion Generators Leadership, Personal Performance Leadership, Interpersonal Skills, Management, Professionalism, Learning Reinforcement

Discussion Card: Resolving Conflict

Discussion Card: Resolving Conflict

When it comes to resolving conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership, Personal Performance Conflict Resolution, Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement

Discussion Card: Starting Conversations

Discussion Card: Starting Conversations

When it comes to having a tough conversation, just starting is often the most difficult part. These easy-to-use cards provide a simple model (S.P.E.A.K.) along with thought-provoking questions to create a respectful flow of communication. These cards are great for a quick training reminder, reinforcement or as a conversation generator for all employees and managers.

Discussion Cards Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement

Discussion Card: Working with Integrity

Discussion Card: Working with Integrity

These easy-to-use cards provide a simple model (I.N.T.E.G.R.I.T.Y.) along with thought-provoking questions on truth and honesty in the workplace. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Ethics & Compliance, Leadership, Personal Performance Ethics & Integrity, Leadership, Management, Professionalism, Discussion Trigger, Culture Commitment, Learning Reinforcement

Your Path to Success™ Resolving Conflict

Your Path to Success™ Resolving Conflict

Most of us would agree that one of our biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Like it or not, when you are around people...conflict is going to happen.

Video Vignettes Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Your Path to Success™ Serving Others

Your Path to Success™ Serving Others

These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

Video Vignettes Personal Performance Sales & Service, Communication, Professionalism, Customer Service, Personal Improvement

Discussion Card: Sexual Harassment Prevention

Discussion Card: Sexual Harassment Prevention

Let's be honest… sexual harassment is still a very real workplace issue. Reinforcing prevention training is key to stopping sexual harassment. These easy-to-use cards provide a simple model (E.N.O.U.G.H.) along with thought-provoking questions on speaking up and stopping sexual harassment. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Ethics & Compliance, Personal Performance Sexual Harassment, Harassment Prevention, Professionalism, Discussion Trigger, Learning Reinforcement

Kindness Is...™

Kindness Is...™

Kindness is a virtue. You might have heard that saying before. It's especially true when working, serving or managing others. Based on the work of Barbara Glanz, Hall of Fame Speaker, this thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of being kind and civil to one another.

Discussion Generators Personal Performance Workplace Civility, Communication, Interpersonal Skills, Professionalism, Culture Commitment, Communication & Influencing, Customer Service, Learning Reinforcement

Sales Series: Win the S.A.L.E.™ for Sales Professionals

Sales Series: Win the S.A.L.E.™ for Sales Professionals

Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Communication, Professionalism

Communicate About Change (Dramatic)

Communicate About Change (Dramatic)

How to ask for information to help feel comfortable with a change; dealing with a dress code change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

Achieving Communication Excellence

Achieving Communication Excellence

Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills. In three, straight-to-the-point modules, employees will experience focused learning on how to effectively listen, communicate and give and receive feedback.

Off-The-Shelf Video Program (ILT) Personal Performance Communication, Interpersonal Skills, Professionalism

Make Your P.O.I.N.T. (Step-By-Step Demo)

Make Your P.O.I.N.T. (Step-By-Step Demo)

A specific example of how to best use the P.O.I.N.T. model to effectively inform, inspire and influence others.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

A Real Team Player...Not

A Real Team Player...Not

Dealing with a dysfunctional team member. It's tough when a coworker doesn't want to be a team player. There are ways to address issues and get things back on track.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Communication & Influencing

Stop Telling Me What to Do

Stop Telling Me What to Do

An example of peer-to-peer conflict between a new employee and a seasoned employee

Video Vignettes Personal Performance Interpersonal Skills, Communication, Professionalism

Between You and Me: Solving Conflict™

Between You and Me: Solving Conflict™

Help employees solve conflicts before it affects performance! This best-selling program teaches your employees how to resolve conflicts themselves and improve relationships with coworkers. Your employees can learn to approach conflict head-on and work together to solve it. The result can be a long-term professional and productive relationship.

Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Professionalism

Between You and Me: Solving Conflict™ (for The Public Sector)

Between You and Me: Solving Conflict™ (for The Public Sector)

Between You and Me: Solving Conflict (Public Sector Version) shows that personal behaviors and situations must be put aside. The focus must be on job-related behavior only. We can’t change an individual’s personality, but we can help change his/her actions!

Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Professionalism

Managing Your Own Productivity

Managing Your Own Productivity

Give your emerging leaders new insight into why individual responsibility and initiative are essential to personal and team success. In three, straight-to-the-point modules, leaders will experience focused learning on how to plan, organize and manage priorities while working effectively with others to achieve results.

Off-The-Shelf Video Program (ILT) Personal Performance Personal Improvement, Change, Interpersonal Skills, Professionalism

Motivation: Dream it. Walk it. Believe it.™

Motivation: Dream it. Walk it. Believe it.™

Remastered in 2017! Through universal principles, interviews with real people and hands-on lessons, employees learn to develop and execute a plan and explore why faith in themselves is critical to reaching their goals.

Off-The-Shelf Video Program (ILT) Personal Performance Motivation, Change, Communication, Professionalism

Writing for Business Results

Writing for Business Results

Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, this program is designed for you.

Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Communication, Professionalism

Accentuate the Positive

Accentuate the Positive

How encouraging and reinforcing positive behavior will improve performance and build positive relationships.

Video Vignettes Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

All for One and One for All

All for One and One for All

An example of work team conflict: two teams working through differences to make progress toward a common goal.

Video Vignettes Personal Performance Interpersonal Skills, Communication, Sales, Professionalism, Selling

Are You Going to Get That?

Are You Going to Get That?

How to best handle phone calls while also helping another customer in person.

Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

Cell Phones, Tablets, Etc.

Cell Phones, Tablets, Etc.

Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

Challenging a Learning Point

Challenging a Learning Point

Handling an objection to a key content point during a training session.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

Change Is Not in My Vocabulary

Change Is Not in My Vocabulary

Dealing with a coworker who is resistant to change.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

Clarify Change (Resolution)

Clarify Change (Resolution)

Using clarification techniques to feel comfortable with a change in process.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

Clarify Change (Situation Set-up)

Clarify Change (Situation Set-up)

Using clarification techniques to feel comfortable with a change in process.

Video Vignettes Personal Performance Change, Communication, Leadership, Professionalism

Commit to Change (Dramatic)

Commit to Change (Dramatic)

Dealing with the changes related to relocation; the importance of making a commitment to change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

Commit to Change (Situation Set-up)

Commit to Change (Situation Set-up)

This situation discusses the importance of gaining commitment for a change.

Video Vignettes Personal Performance Change, Interpersonal Skills, Leadership, Professionalism

Communicate About Change (Resolution)

Communicate About Change (Resolution)

The importance of effective communication when dealing with change. This video shows the resolution of the situation.

Video Vignettes Personal Performance Communication, Change, Leadership, Professionalism

Communicate About Change (Situation Set-Up)

Communicate About Change (Situation Set-Up)

The importance of effective communication when dealing with change.

Video Vignettes Personal Performance Communication, Change, Interpersonal Skills, Professionalism

Communication - Outline Intent

Communication - Outline Intent

How to best prepare to communicate effectively with others.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Conflict 101™ - The Fight Response

Conflict 101™ - The Fight Response

It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Conflict 101™ - The Flight Response

Conflict 101™ - The Flight Response

When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Conflict 101™ - The Freeze Response

Conflict 101™ - The Freeze Response

It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Consensus Building

Consensus Building

Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

Courage 2 Coach™ - Coaching is Positive

Courage 2 Coach™ - Coaching is Positive

We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Motivation, Interpersonal Skills, Leadership, Professionalism

Courage 2 Coach™ - Coaching to Empower

Courage 2 Coach™ - Coaching to Empower

One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Motivation, Interpersonal Skills, Professionalism

Courage 2 Coach™ - Coaching to Motivate

Courage 2 Coach™ - Coaching to Motivate

When you've got one of those "problem child" situations, coaching's always the best option. It's best to use the same process. "This is the situation and this is what I expect." This video helps reinforce the way to coach and motivate.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Courage 2 Coach™ - Coaching to Specific Issues

Courage 2 Coach™ - Coaching to Specific Issues

Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Dealing With a Difference of Opinion

Dealing With a Difference of Opinion

Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

Dealing with Sensitive Comments

Dealing with Sensitive Comments

Responding to disparaging remarks during a training session

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

Handling an Off-Topic Conversation

Handling an Off-Topic Conversation

Dealing with an off-topic conversation during a meeting

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

It's a Policy Thing

It's a Policy Thing

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

Let Me Make Myself Perfectly Clear

Let Me Make Myself Perfectly Clear

Meeting a customer's needs without going against company policy.

Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

Making a Smooth Transition

Making a Smooth Transition

How to best transition from one topic to the next during a training session

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

Marcus' Dilemma

Marcus' Dilemma

Adapting to a restructure change within the workplace.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Selling

Must Do's As a Mentor

Must Do's As a Mentor

There are some "must do’s” that will help you be a successful mentor. Having an open communication channel between you and your mentee is a must!

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Interpersonal Skills, Leadership, Professionalism, Collaboration

Overcoming Communication Issues - Hotel/Hospitality Scene

Overcoming Communication Issues - Hotel/Hospitality Scene

As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Overcoming Communication Issues - Manufacturing

Overcoming Communication Issues - Manufacturing

When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Overcoming Communication Issues - Office/General

Overcoming Communication Issues - Office/General

Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Overcoming Communication Issues - Retail

Overcoming Communication Issues - Retail

Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Prepare for Communicating Effectively

Prepare for Communicating Effectively

How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Progressive Intervention

Progressive Intervention

Managing pervasive disruptions

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training