Search Video Library for: Personal Performance, Professionalism

Communication Essentials™ Promoting Professionalism in the Workplace

SOLLAH EXCLUSIVE!

Effective communication is the cornerstone of any successful organization. Whether you're interacting with colleagues, clients, or stakeholders, the way you communicate can make or break the outcome of your interactions. Why maximize your workplace communication? Simply put, doing so helps you avoid common pitfalls associated with bad communication including: misunderstandings, low morale, conflict, missed deadlines, poor decision making, customer dissatisfaction, lack of innovation, employee turnover and legal issues. Addressing these pitfalls through improved communication strategies can significantly enhance organizational effectiveness and employee satisfaction.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Communication, Psychological Safety, Coaching & Mentoring, Communication & Influencing, Professionalism

Your Path to Success™ (The Complete Series)

Your Path to Success™ (The Complete Series)

Wouldn't it be nice to have a personal playbook of helpful tips and tricks while plugging away at the office, shop, plant, studio, etc.? A resource that would help you tackle tough workplace situations using easy-to-implement, common sense tactics and concepts. This new series of short, thought-provoking modules is a great way to face typical workplace issues - both strategically and respectfully. There is no better time than the present to get working on your path to success.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Diversity, Equity, Inclusion & Belonging, Leadership, Personal Performance Personal Improvement, Collaboration, Communication, Effective Leadership, Professionalism

Your Path to Success™ Being Professional

Your Path to Success™ Being Professional

You know… when it comes to how we interact with people, there's a whole range of things that we don't want to see happen in the workplace, right? So, being professional at all times is the key to preventing situations that might lead to harassment or discrimination.

Video Vignettes Personal Performance Professionalism, Discrimination, Harassment Prevention

Managing Your Own Productivity

Managing Your Own Productivity

Give your emerging leaders new insight into why individual responsibility and initiative are essential to personal and team success. In three, straight-to-the-point modules, leaders will experience focused learning on how to plan, organize and manage priorities while working effectively with others to achieve results.

Off-The-Shelf Video Program (ILT) Personal Performance Personal Improvement, Change, Interpersonal Skills, Professionalism

Clarify Change (Resolution)

Clarify Change (Resolution)

Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism

Johnny the Bagger® - Final Thought

Johnny the Bagger® - Final Thought

How to provide service from the heart

Video Summary Personal Performance Customer Service, Change, Communication, Customer Service, Interpersonal Skills, Motivation, Professionalism

WorkSmarts - Program Summary

WorkSmarts - Program Summary

A good review of the strategies for working smart.

Video Summary Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Professionalism

Shared Resources

Shared Resources

When a colleague monopolizes shared resources

Case Studies Leadership, Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership

Group or Individual: Which Motivates You?

Group or Individual: Which Motivates You?

How cultures from around the world look at motivation differently.

Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Direct or Indirect: What's Your Route?

Direct or Indirect: What's Your Route?

How communication styles differ within cultures and impact decision making and working relationships.

Video Vignettes Leadership, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Clarify (from Ready. Set. CHANGE!™)

Clarify (from Ready. Set. CHANGE!™)

The importance of clarifying how a change impacts everyone differently.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Communicate About Change (Dramatic)

Communicate About Change (Dramatic)

How to ask for information to help feel comfortable with a change; dealing with a dress code change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Accentuate the Positive

Accentuate the Positive

How encouraging and reinforcing positive behavior will improve performance and build positive relationships.

Video Vignettes Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

All for One and One for All

All for One and One for All

Conflict at work? Really? Here's an example of work team conflict: two teams working through differences to make progress toward a common goal.

Video Vignettes Personal Performance Interpersonal Skills, Communication, Professionalism, Sales, Selling

Brainstorming (from Fearless Facilitation! How to Lead Effective Meetings™)

Brainstorming (from Fearless Facilitation! How to Lead Effective Meetings™)

Managing the brainstorming process during a meeting.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Cell Phones, Tablets, Etc. (from Fearless Facilitation! How to Lead Effective Training™)

Cell Phones, Tablets, Etc. (from Fearless Facilitation! How to Lead Effective Training™)

Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.

Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Challenging a Learning Point (from Fearless Facilitation! How to Lead Effective Training™)

Challenging a Learning Point (from Fearless Facilitation! How to Lead Effective Training™)

Handling an objection to a key content point during a training session.

Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Commit to Change (Dramatic)

Commit to Change (Dramatic)

Dealing with the changes related to relocation; the importance of making a commitment to change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)

Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)

Responding to disparaging remarks during a training session

Video Vignettes Leadership, Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)

Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)

Dealing with an off-topic conversation during a meeting

Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Hierarchy or Equality: Do you know where you stand?

Hierarchy or Equality: Do you know where you stand?

How respect is defined differently in varying cultures around the world.

Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

High Risk or Low Risk: What's your comfort level?

High Risk or Low Risk: What's your comfort level?

How uncertainty and ambiguity impacts work decisions and team relationships.

Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)

Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)

How to best transition from one topic to the next during a training session

Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Progressive Intervention (from Fearless Facilitation! How to Lead Effective Training™)

Progressive Intervention (from Fearless Facilitation! How to Lead Effective Training™)

Managing pervasive disruptions

Video Vignettes Leadership, Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Redirection With a Coworker

Redirection With a Coworker

How using positive redirection with a coworker improves relationships and performance.

Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Redirection With a Team Member

Redirection With a Team Member

How using positive redirection with a team member improves relationships and productivity.

Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

The Question That Stumps You (from Fearless Facilitation! How to Lead Effective Training™)

The Question That Stumps You (from Fearless Facilitation! How to Lead Effective Training™)

Handling questions and generating discussion

Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)

Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)

Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.

Video Introduction Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)

Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)

Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.

Video Summary Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Being Cooperative and Respectful

How building rapport, sharing credit and keeping a manager informed creates cooperative and respectful behavior.

Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership

Office Politics Is...™

Have you ever been blind-sided… ambushed… or side-swiped by somebody at work? Being the target of office politics is never fun. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion the on the ups and downs of office politics within an organization.

Discussion Generators Personal Performance Professionalism, Discussion Trigger, Learning Reinforcement, Team Builder or Retention Aid

Taking Care of Your Future Is...™

Stimulate discussion about what it really takes to succeed in a career. This thought-provoking, powerful short video uses impactful imagery, video and music to stimulate a discussion about what it takes to get your career on track and rolling. A common sense approach to understanding the important things to remember in the workplace.

Discussion Generators Personal Performance Professionalism, Communication, Discussion Trigger, Energizer or Team Builder, Interpersonal Skills, Learning Reinforcement, Motivation, Onboarding, Personal Improvement

Increasing Emotional Intelligence

Increasing Emotional Intelligence

Oftentimes when faced with workplace challenges and obstacles, people succumb to self-defeating behaviors and negative emotions, to the detriment of their career and overall results. Learning how to remain positive and keep emotions in check can increase interpersonal skills and individual resiliency.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills, Effective Leadership

Being Accountable and Flexible

Being Accountable and Flexible

How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.

Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership

Being Positive and Proactive

Being Positive and Proactive

How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership

Communicate and Listen

Communicate and Listen

How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.

Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership

Half Full or Half Empty? (from Increasing Emotional Intelligence)

Half Full or Half Empty? (from Increasing Emotional Intelligence)

Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

Video Vignettes Personal Performance Professionalism, Change, Communication, Emotional Intelligence, Interpersonal Skills

Have a Plan, Work the Plan

Have a Plan, Work the Plan

Planning and organizing for results (increased productivity).

Video Vignettes Personal Performance Professionalism, Change, Motivation

It Takes a Team!

It Takes a Team!

Working with others to achieve results; making meetings effective

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills

Stay in Control (from Increasing Emotional Intelligence)

Stay in Control (from Increasing Emotional Intelligence)

Let's face it, sometimes we feel like we're going to explode! But we must be able to manage our emotions while at work - or else face the repercussions. And there are tools to do just that!

Video Vignettes Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills

The Big Picture (from Increasing Emotional Intelligence)

The Big Picture (from Increasing Emotional Intelligence)

Learn how to keep things in perspective by managing expectations.

Video Vignettes Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills

What Should I Do First?

What Should I Do First?

Effectively managing shifting priorities.

Video Vignettes Personal Performance Professionalism, Change, Motivation

Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message

Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message

Spark team communication on how kindness can help us achieve our desired end result on both projects and personal pursuits.

Activities Personal Performance Professionalism, Discussion Trigger, Respect / Respectfulness, Team Builder

WorkSmarts - Program Introduction

WorkSmarts - Program Introduction

Introduction of four strategies for being work smart.

Video Introduction Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Problem Resolution

Anti-Social

Anti-Social

This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.

Case Studies Personal Performance Professionalism, Communication, Harassment Prevention, Interpersonal Skills

Awkward Moments

Awkward Moments

This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).

Case Studies Personal Performance Professionalism, Communication, Compliance, Interpersonal Skills, Effective Leadership

Teamwork

Teamwork

What is an "unfair advantage" when you are up for a promotion?

Case Studies Leadership, Personal Performance Professionalism, Communication, Ethics & Integrity, Interpersonal Skills, Motivation

Weighty Issues

Weighty Issues

Physical appearances and job requirements

Case Studies Personal Performance Professionalism, Compliance, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Respect / Respectfulness

What's Best for the Company

What's Best for the Company

Dealing with sensitive and confidential issues while in the interviewing/hiring process.

Case Studies Personal Performance Professionalism, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness

Work-Life Imbalance

Work-Life Imbalance

Competing priorities and lack of time

Case Studies Leadership, Personal Performance Professionalism, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness

SMART-START™ Attitude: It's All in How You Look at It

SMART-START™ Attitude: It's All in How You Look at It

A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.

Meeting Openers Leadership, Personal Performance Professionalism, Change, Collaboration, Communication, Interpersonal Skills, Motivation

SMART-START™ Taking Care of Your Own Future

SMART-START™ Taking Care of Your Own Future

A powerful short video with imagery and music to provoke a discussion about what it takes to get your career rolling. Stimulate discussion about what it really takes to succeed in a career.

Meeting Openers Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership, Motivation

TrainingBytes® Who Are You?™

TrainingBytes® Who Are You?™

SOLLAH EXCLUSIVE!

“Who are you?” That’s been asked by the greatest minds over the centuries. We’re not going to attempt to answer that universal question, but…we CAN address it as it relates to ourselves at work. We can choose to be a person with purpose. We can choose to be a person of respect. We can choose to look for the positive in others and bring out their best. When you think about what your alternatives are, it can help in making that choice….who you want to be.

TrainingBytes® Ethics & Compliance, Personal Performance Professionalism, Compliance, Discussion Trigger, Emotional Intelligence, Ethics & Integrity, Interpersonal Skills, Learning Reinforcement, Motivation

Transition to Boss Is...™

Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.

Discussion Generators Leadership, Personal Performance Effective Leadership, Interpersonal Skills, Learning Reinforcement, Management, Professionalism

Customer Service Is...™

Customer Service Is...™

What is customer service... really? What does it look like? Why is it important? This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of serving customers - inside or outside of your organization.

Discussion Generators Personal Performance Customer Service, Learning Reinforcement, Professionalism

WorkSmarts™: How to Get Along, Get Noticed and Get Ahead

WorkSmarts™: How to Get Along, Get Noticed and Get Ahead

Enhance career development by taking initiative and putting common sense into common practice. WorkSmarts™ will encourage employees and supervisors to share ideas, ask questions and interact with others--ultimately promoting job efficiency and satisfaction!

Off-The-Shelf Video Program (ILT) Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership, Motivation, Onboarding

Between You and Me: Solving Conflict™

Between You and Me: Solving Conflict™

Help employees solve conflicts before it affects performance! This best-selling program teaches your employees how to resolve conflicts themselves and improve relationships with coworkers. Your employees can learn to approach conflict head-on and work together to solve it. The result can be a long-term professional and productive relationship.

Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Professionalism

Between You and Me: Solving Conflict™ (for The Public Sector)

Between You and Me: Solving Conflict™ (for The Public Sector)

Between You and Me: Solving Conflict (Public Sector Version) shows that personal behaviors and situations must be put aside. The focus must be on job-related behavior only. We can’t change an individual’s personality, but we can help change his/her actions!

Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Professionalism

Johnny the Bagger® - Short Version

Johnny the Bagger® - Short Version

This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Change, Communication, Interpersonal Skills, Motivation, Professionalism

Clarify Change (Situation Set-up)

Clarify Change (Situation Set-up)

Using clarification techniques to feel comfortable with a change in process.

Video Vignettes Personal Performance Change, Communication, Effective Leadership, Professionalism

Commit to Change (Situation Set-up)

Commit to Change (Situation Set-up)

This situation discusses the importance of gaining commitment for a change.

Video Vignettes Personal Performance Change, Interpersonal Skills, Effective Leadership, Professionalism

Communicate About Change (Resolution)

Communicate About Change (Resolution)

The importance of effective communication when dealing with change. This video shows the resolution of the situation.

Video Vignettes Personal Performance Communication, Change, Effective Leadership, Professionalism

Communicate About Change (Situation Set-Up)

Communicate About Change (Situation Set-Up)

The importance of effective communication when dealing with change.

Video Vignettes Personal Performance Communication, Change, Interpersonal Skills, Professionalism

Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)

Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)

Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Listen Up! (from Achieving Communication Excellence)

Listen Up! (from Achieving Communication Excellence)

The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Marcus' Dilemma

Marcus' Dilemma

Adapting to a restructure change within the workplace.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism, Selling

Overcoming Communication Issues - Manufacturing

Overcoming Communication Issues - Manufacturing

When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Overcoming Communication Issues - Retail

Overcoming Communication Issues - Retail

Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Prepare for Communicating Effectively

Prepare for Communicating Effectively

How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

So, How Am I Doing? (from Achieving Communication Excellence)

So, How Am I Doing? (from Achieving Communication Excellence)

The importance of being proactive and clarifying information when giving and receiving feedback.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Speak Up! (from Achieving Communication Excellence)

Speak Up! (from Achieving Communication Excellence)

Gain confidence to communicate in a direct and clear manner.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Whatever It Takes

Whatever It Takes

Tension at work? Conflict on the shop floor? Here's an example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles.

Video Vignettes Personal Performance Interpersonal Skills, Communication, Management, Professionalism

Corporate Culture Is...™

Corporate Culture Is...™

Culture affects every facet of your company. Culture affects how others – inside and outside – feel about your organization. Culture can happen deliberately or accidentally.

Discussion Generators Leadership, Personal Performance Culture Commitment, Culture Commitment, Learning Reinforcement, Motivation, Onboarding, Professionalism

Credibility Is...™

Credibility Is...™

Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.

Discussion Generators Leadership, Personal Performance Successfully Leading Others, Effective Leadership, Management, Professionalism

Team Spark: Find the Common Beat

Team Spark: Find the Common Beat

Similar to a band with many different instruments playing together, a diverse team consists of many different personalities working together. While this diversity allows for innovation and creativity, it also makes it more difficult for team members to keep the same tempo. It is the role of the team member with the drummer personality to keep everyone communicating and completing tasks on time.

Activities Personal Performance Communication, Discussion Trigger, Professionalism, Team Builder, Teamwork

Team Spark: Proverb - Everyone Makes Mistakes

Team Spark: Proverb - Everyone Makes Mistakes

Spark team communication around how to handle mistakes when they are made.

Activities Personal Performance Communication, Discussion Trigger, Professionalism, Team Builder

Understanding Difficult People

Understanding Difficult People

This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.

Activities Personal Performance Interpersonal Skills, Collaboration, Communication, Discussion Trigger, Professionalism, Teamwork

Courage 2 Coach™ - Program Introduction/Model

Courage 2 Coach™ - Program Introduction/Model

This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.

Video Introduction Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Problem Resolution, Professionalism

Life IS a Series of Presentations (P.O.I.N.T. Model Review)

Life IS a Series of Presentations (P.O.I.N.T. Model Review)

Summarizes how to effectively inform, inspire and influence others by using the P.O.I.N.T. Communication Model.

Video Summary Personal Performance Communication, Interpersonal Skills, Professionalism

Case Study: Suspicion (employee)

Case Study: Suspicion (employee)

Withholding important information

Case Studies Personal Performance Interpersonal Skills, Communication, Compliance, Management, Professionalism

Case Study: The Rivals (manager)

Case Study: The Rivals (manager)

Handling conflict between two employees

Case Studies Leadership, Personal Performance Interpersonal Skills, Communication, Conflict Resolution, Management, Professionalism

Improving Patient Care

Improving Patient Care

Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.

Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism

Recruiting a New Member

Recruiting a New Member

Asking an existing employee to take on a mentoring role for a new employee.

Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism

Sharing the Load

Sharing the Load

This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.

Case Studies Leadership, Personal Performance Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Union Fliers

Union Fliers

How to handle the possibility of union organization

Case Studies Leadership, Personal Performance Problem Resolution, Communication, Interpersonal Skills, Professionalism

Article: Persevering When Times are Tough

Article: Persevering When Times are Tough

It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Problem Resolution, Professionalism

Presentation and Meeting Involvement Tips

Presentation and Meeting Involvement Tips

Tips and trick for making your next meeting or presentation a wild success! These tips are simple and easy to implement.

Trainer Resource Leadership, Personal Performance Meeting Preparation, Interpersonal Skills, Professionalism

Service from the Heart

Service from the Heart

An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Meeting Openers Personal Performance Customer Service, Change, Motivation, Professionalism

SMART-START™ Change: Responding Better Together

SMART-START™ Change: Responding Better Together

Looking for a smart way to launch a meeting? Start to build a culture? Using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about organizational change in the workplace while maintaining a productive and respectful culture.

Meeting Openers Leadership, Personal Performance Change, Communication, Effective Leadership, Motivation, Professionalism

SMART-START™ Conflict: Resolving Conflict

SMART-START™ Conflict: Resolving Conflict

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about conflict resolution.

Meeting Openers Leadership, Personal Performance Interpersonal Skills, Communication, Professionalism

SMART-START™ Customer Service: Think Like a Customer

SMART-START™ Customer Service: Think Like a Customer

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.

Meeting Openers Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

SMART-START™ Motivation

SMART-START™ Motivation

Looking for a smart way to kick off a training session? Launch a meeting? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about motivation and setting and achieving goals.

Meeting Openers Leadership, Personal Performance Motivation, Change, Effective Leadership, Professionalism

SMART-START™ Presentations: What IS a Presentation?

SMART-START™ Presentations: What IS a Presentation?

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about communicating with impact.

Meeting Openers Personal Performance Communication, Effective Leadership, Management, Motivation, Professionalism

SMART-START™ Problem Solving: What's Your Problem?

SMART-START™ Problem Solving: What's Your Problem?

A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about solving problems with one another.

Meeting Openers Personal Performance Interpersonal Skills, Communication, Professionalism

SMART-START™ Sales Truths

SMART-START™ Sales Truths

A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

Meeting Openers Personal Performance Sales & Service, Communication, Professionalism

Listen Up! Is That What This Is... A Discussion?

An important part of communication excellence is your ability to get your point across effectively by speaking clearly and confidently. In some situations, it’s not always easy to speak up. The situation may be tense, or you may lack confidence in our ability to get our point across effectively. When you want to get your point across, you need to plan for four aspects of your communication.

Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Successfully Leading Others, Professionalism

Listen Up! I'm Pushing Them All the Time

Listening is the most used aspect of communication, and the way we listen determines what we hear. The most common type of communication is passive listening - when you hear what someone else is saying, but you’re not really actively engaging in the communication process, getting involved with what the other person is saying or telling you, or trying to understand the communication. We need to become active listeners!

Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Professionalism

Courage 2 Coach™

Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Mentoring 201™ - The Next Steps for Success

A mentor is one of any organization’s greatest resources. Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase. Mentoring 201 takes a closer look at some key elements of the mentor/mentee relationship that includes: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Mentoring 101™ - The Basics

When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing. Some organizations have official mentors while others have an informal approach to mentoring. No matter how it happens, as a mentor, you’re filling a vital role to the on-going success of your organization.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism