Search Video Library for: Personal Performance, Professionalism
Case Study: Suspicion (employee)
Withholding important information
Case Study: The Rivals (manager)
Handling conflict between two employees
Improving Patient Care
Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.
Recruiting a New Member
Asking an existing employee to take on a mentoring role for a new employee.
Sharing the Load
This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.
Union Fliers
How to handle the possibility of union organization
Article: Persevering When Times are Tough
It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.
Presentation and Meeting Involvement Tips
Tips and trick for making your next meeting or presentation a wild success! These tips are simple and easy to implement.
Service from the Heart
An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.
SMART-START™ Change: Responding Better Together
Looking for a smart way to launch a meeting? Start to build a culture? Using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about organizational change in the workplace while maintaining a productive and respectful culture.
SMART-START™ Conflict: Resolving Conflict
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about conflict resolution.
SMART-START™ Customer Service: Think Like a Customer
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.
SMART-START™ Motivation
Looking for a smart way to kick off a training session? Launch a meeting? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about motivation and setting and achieving goals.
SMART-START™ Presentations: What IS a Presentation?
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about communicating with impact.
SMART-START™ Problem Solving: What's Your Problem?
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about solving problems with one another.
SMART-START™ Sales Truths
A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.
Listen Up! Is That What This Is... A Discussion?
An important part of communication excellence is your ability to get your point across effectively by speaking clearly and confidently. In some situations, it’s not always easy to speak up. The situation may be tense, or you may lack confidence in our ability to get our point across effectively. When you want to get your point across, you need to plan for four aspects of your communication.
Listen Up! I'm Pushing Them All the Time
Listening is the most used aspect of communication, and the way we listen determines what we hear. The most common type of communication is passive listening - when you hear what someone else is saying, but you’re not really actively engaging in the communication process, getting involved with what the other person is saying or telling you, or trying to understand the communication. We need to become active listeners!
Courage 2 Coach™
Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.
Mentoring 201™ - The Next Steps for Success
A mentor is one of any organization’s greatest resources. Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase. Mentoring 201 takes a closer look at some key elements of the mentor/mentee relationship that includes: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.