Search Video Library for: Personal Performance, Professionalism

Case Study: The Rivals (manager)

Case Study: The Rivals (manager)

Handling conflict between two employees

Case Studies Leadership, Personal Performance Interpersonal Skills, Communication, Conflict Resolution, Management, Professionalism

Improving Patient Care

Improving Patient Care

Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.

Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism

Recruiting a New Member

Recruiting a New Member

Asking an existing employee to take on a mentoring role for a new employee.

Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism

Sharing the Load

Sharing the Load

This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.

Case Studies Leadership, Personal Performance Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Union Fliers

Union Fliers

How to handle the possibility of union organization

Case Studies Leadership, Personal Performance Problem Resolution, Communication, Interpersonal Skills, Professionalism

Article: Persevering When Times are Tough

Article: Persevering When Times are Tough

It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Problem Resolution, Professionalism

Presentation and Meeting Involvement Tips

Presentation and Meeting Involvement Tips

Tips and trick for making your next meeting or presentation a wild success! These tips are simple and easy to implement.

Trainer Resource Leadership, Personal Performance Meeting Preparation, Interpersonal Skills, Professionalism

Service from the Heart

Service from the Heart

An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Meeting Openers Personal Performance Customer Service, Change, Motivation, Professionalism

SMART-START™ Change: Responding Better Together

SMART-START™ Change: Responding Better Together

Looking for a smart way to launch a meeting? Start to build a culture? Using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about organizational change in the workplace while maintaining a productive and respectful culture.

Meeting Openers Leadership, Personal Performance Change, Communication, Effective Leadership, Motivation, Professionalism

SMART-START™ Conflict: Resolving Conflict

SMART-START™ Conflict: Resolving Conflict

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about conflict resolution.

Meeting Openers Leadership, Personal Performance Interpersonal Skills, Communication, Professionalism

SMART-START™ Customer Service: Think Like a Customer

SMART-START™ Customer Service: Think Like a Customer

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.

Meeting Openers Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

SMART-START™ Motivation

SMART-START™ Motivation

Looking for a smart way to kick off a training session? Launch a meeting? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about motivation and setting and achieving goals.

Meeting Openers Leadership, Personal Performance Motivation, Change, Effective Leadership, Professionalism

SMART-START™ Presentations: What IS a Presentation?

SMART-START™ Presentations: What IS a Presentation?

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about communicating with impact.

Meeting Openers Personal Performance Communication, Effective Leadership, Management, Motivation, Professionalism

SMART-START™ Problem Solving: What's Your Problem?

SMART-START™ Problem Solving: What's Your Problem?

A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about solving problems with one another.

Meeting Openers Personal Performance Interpersonal Skills, Communication, Professionalism

SMART-START™ Sales Truths

SMART-START™ Sales Truths

A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

Meeting Openers Personal Performance Sales & Service, Communication, Professionalism

Listen Up! Is That What This Is... A Discussion?

An important part of communication excellence is your ability to get your point across effectively by speaking clearly and confidently. In some situations, it’s not always easy to speak up. The situation may be tense, or you may lack confidence in our ability to get our point across effectively. When you want to get your point across, you need to plan for four aspects of your communication.

Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Successfully Leading Others, Professionalism

Listen Up! I'm Pushing Them All the Time

Listening is the most used aspect of communication, and the way we listen determines what we hear. The most common type of communication is passive listening - when you hear what someone else is saying, but you’re not really actively engaging in the communication process, getting involved with what the other person is saying or telling you, or trying to understand the communication. We need to become active listeners!

Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Professionalism

Courage 2 Coach™

Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Mentoring 201™ - The Next Steps for Success

A mentor is one of any organization’s greatest resources. Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase. Mentoring 201 takes a closer look at some key elements of the mentor/mentee relationship that includes: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Mentoring 101™ - The Basics

When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing. Some organizations have official mentors while others have an informal approach to mentoring. No matter how it happens, as a mentor, you’re filling a vital role to the on-going success of your organization.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism