Search Video Library (48 Assets Found)

Results for Learning Path: Personal Performance Topic: Sales & Service

A.C.E. It!™ How to Solve Tough Workplace Problems
#41 ID:24

A.C.E. It!™ How to Solve Tough Workplace Problems

Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps
#42 ID:17

A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps

Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

Bad Apples™: How to Deal with Difficult Attitudes
#43 ID:48

Bad Apples™: How to Deal with Difficult Attitudes

Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding

This Needs to Go Out Today
#44 ID:113

This Needs to Go Out Today

Offering internal customers solutions when their needs have not been met.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Where Are the Drop Cloths?
#45 ID:115

Where Are the Drop Cloths?

Handling interruptions effectively; putting your focus on the customer even when you're busy.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Johnny the Bagger® - Final Thought
#46 ID:405

Johnny the Bagger® - Final Thought

How to provide service from the heart

Video Summary Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism, Customer Service

Glad I Could Help - Opening Montage/Service Attitude Introduced
#47 ID:108

Glad I Could Help - Opening Montage/Service Attitude Introduced

Introduce how a service representative's response is the key factor in creative a positive customer experience.

Video Introduction Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Glad I Could Help - Program Conclusion/Summary/Review
#48 ID:118

Glad I Could Help - Program Conclusion/Summary/Review

Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

Video Summary Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism