Search Video Library (48 Assets Found)

Results for Learning Path: Personal Performance Topic: Sales & Service

Sales Made Simple™ - Intermediate Level Sales
#21 ID:1685

Sales Made Simple™ - Intermediate Level Sales

As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

Video Vignettes Personal Performance Sales & Service, Sales, Selling

S.A.L.E.™: Supporting the Sales Process - Program Introduction
#22 ID:594

S.A.L.E.™: Supporting the Sales Process - Program Introduction

Opening montage/introduction of Supporting the Sale program.

Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

Win the S.A.L.E.™: One Step at a Time - Program Introduction
#23 ID:600

Win the S.A.L.E.™: One Step at a Time - Program Introduction

Program opening/sets the stage for One Step at a Time.

Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

Win the S.A.L.E.™: Putting It All Together - Program Introduction
#24 ID:598

Win the S.A.L.E.™: Putting It All Together - Program Introduction

Program opening/sets the scene for Putting It All Together.

Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

S.A.L.E.™: Supporting the Sales Process - Program Conclusion
#25 ID:595

S.A.L.E.™: Supporting the Sales Process - Program Conclusion

Summary and conclusion of the Supporting the Sale program.

Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

Win the S.A.L.E.™: One Step at a Time - Program Conclusion
#26 ID:601

Win the S.A.L.E.™: One Step at a Time - Program Conclusion

Conclusion for the One Step at a Time program.

Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

Win the S.A.L.E.™: Putting It All Together - Program Conclusion
#27 ID:599

Win the S.A.L.E.™: Putting It All Together - Program Conclusion

Summary/closing for the Putting It All Together program.

Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

Accentuate the Positive
#28 ID:382

Accentuate the Positive

How encouraging and reinforcing positive behavior will improve performance and build positive relationships.

Video Vignettes Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

Ask Fact and Feeling Questions
#29 ID:18

Ask Fact and Feeling Questions

Asking questions to understand a problem

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

Evaluate Options and Select a Workable Solution
#30 ID:20

Evaluate Options and Select a Workable Solution

How to best evaluate solution-based options.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

It's a Policy Thing
#31 ID:117

It's a Policy Thing

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

Redirection With a Coworker
#32 ID:388

Redirection With a Coworker

How using positive redirection with a coworker improves relationships and performance.

Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

Redirection With a Team Member
#33 ID:389

Redirection With a Team Member

How using positive redirection with a team member improves relationships and productivity.

Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

Why Did I Push All Those Buttons?
#34 ID:111

Why Did I Push All Those Buttons?

Dealing with a customer frustrated by an automated phone system.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

You Promised It Would Be Here Today
#35 ID:112

You Promised It Would Be Here Today

Dealing with a customer whose expectations for timely delivery have not been met.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

You're the Third Person I've Talked To
#36 ID:114

You're the Third Person I've Talked To

Dealing with a customer who is angry because of being transferred too many times.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

Life is a Series of Presentation - Introduction
#37 ID:218

Life is a Series of Presentation - Introduction

Introduces the concept that life is a series of presentations.

Video Introduction Personal Performance Communication, Interpersonal Skills, Sales & Service, Professionalism

I Can A.C.E. That Problem
#38 ID:23

I Can A.C.E. That Problem

Review and reinforce the A.C.E. It!™ problem-solving model.

Video Summary Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

SMART-START™ Government Pride: Serving in the Public Sector
#39 ID:575

SMART-START™ Government Pride: Serving in the Public Sector

Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

Meeting Openers Personal Performance Motivation, Leadership, Sales & Service

Glad I Could Help: Real Customer Service Situations for Discussion
#40 ID:119

Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism