Search Video Library (48 Assets Found)

Results for Learning Path: Personal Performance Topic: Sales & Service

  • Are You Going to Get That?

    How to best handle phone calls while also helping another customer in person.

    #1 ID:110
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Customer Service, Interpersonal Skills, Professionalism Closed Captioned
  • Recognize Opportunities

    Helping a sales staff member recognize sales opportunities.

    #2 ID:606
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Resolving Problems

    Helping a sales team member resolve an issue.

    #3 ID:604
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Problem Resolution, Sales Closed Captioned
  • Set the Stage

    Discusses how to successfully prepare for a sales call.

    #4 ID:609
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • SMART-START™ Sales Truths

    A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

    #5 ID:499
    Topic: Sales & Service Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism
  • Your Path to Success™ Serving Others

    These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

    #6 ID:2290
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Customer Service, Personal Improvement, Professionalism Closed Captioned
  • Sales Series: Win the S.A.L.E.™ for Sales Professionals

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    #7 ID:593
    Topic: Sales & Service Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Closed Captioned
  • Winning the S.A.L.E.™ - An Example

    A practical example of the steps involved in the S.A.L.E. process.

    #8 ID:613
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Analyze Needs (Sales Process)

    Reviews how to best analyze the needs of a client during the sales process.

    #9 ID:610
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Coaching Moment 1 (Sales Coaching)

    Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

    #10 ID:602
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Sales Closed Captioned
  • Establish Commitment (Sales Process)

    Discusses how to gain commitment from a client during a sales interaction.

    #11 ID:612
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales
  • Let Me Make Myself Perfectly Clear

    Meeting a customer's needs without going against company policy.

    #12 ID:116
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Link to Solutions (Sales Process)

    Reviews how to best link a client's needs with solutions.

    #13 ID:611
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognize Opportunities (Example 1)

    An example of how sales team members can practice skills to recognize sales opportunities.

    #14 ID:607
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognize Opportunities (Example 2)

    An example of how sales team members can practice skills to recognize sales opportunities.

    #15 ID:608
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Resolving Problems (Example 1)

    A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

    #16 ID:605
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Problem Resolution, Sales Closed Captioned
  • Sales Made Simple™ - Advanced Level Sales

    Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #17 ID:1686
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Sales Made Simple™ - Can't Get Past Voice Mail

    A salesperson asks our sales expert (Skip Normand) a common problem (especially for new sales people): "I can’t get past the voicemail system. If you don’t have a name or direct extension number, you’re out of luck. Got any suggestions?"

    #18 ID:1661
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Coaching & Mentoring, Sales, Selling Closed Captioned
  • Sales Made Simple™ - Complete Series

    Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #19 ID:1664
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Sales Made Simple™ - Entry Level Sales

    Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #20 ID:1684
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Sales Made Simple™ - Intermediate Level Sales

    As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #21 ID:1685
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • S.A.L.E.™: Supporting the Sales Process - Program Introduction

    Opening montage/introduction of Supporting the Sale program.

    #22 ID:594
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Win the S.A.L.E.™: One Step at a Time - Program Introduction

    Program opening/sets the stage for One Step at a Time.

    #23 ID:600
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Win the S.A.L.E.™: Putting It All Together - Program Introduction

    Program opening/sets the scene for Putting It All Together.

    #24 ID:598
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • S.A.L.E.™: Supporting the Sales Process - Program Conclusion

    Summary and conclusion of the Supporting the Sale program.

    #25 ID:595
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Win the S.A.L.E.™: One Step at a Time - Program Conclusion

    Conclusion for the One Step at a Time program.

    #26 ID:601
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Win the S.A.L.E.™: Putting It All Together - Program Conclusion

    Summary/closing for the Putting It All Together program.

    #27 ID:599
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Accentuate the Positive

    How encouraging and reinforcing positive behavior will improve performance and build positive relationships.

    #28 ID:382
    Topic: Leadership Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Ask Fact and Feeling Questions

    Asking questions to understand a problem

    #29 ID:18
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Evaluate Options and Select a Workable Solution

    How to best evaluate solution-based options.

    #30 ID:20
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • It's a Policy Thing

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    #31 ID:117
    Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Redirection With a Coworker

    How using positive redirection with a coworker improves relationships and performance.

    #32 ID:388
    Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Redirection With a Team Member

    How using positive redirection with a team member improves relationships and productivity.

    #33 ID:389
    Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Why Did I Push All Those Buttons?

    Dealing with a customer frustrated by an automated phone system.

    #34 ID:111
    Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • You Promised It Would Be Here Today

    Dealing with a customer whose expectations for timely delivery have not been met.

    #35 ID:112
    Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Life is a Series of Presentation - Introduction

    Introduces the concept that life is a series of presentations.

    #36 ID:218
    Topic: Communication Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • I Can A.C.E. That Problem

    Review and reinforce the A.C.E. It!™ problem-solving model.

    #37 ID:23
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • SMART-START™ Government Pride: Serving in the Public Sector

    Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

    #38 ID:575
    Topic: Motivation Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Government Other Topics: Leadership, Sales & Service
  • Glad I Could Help: Real Customer Service Situations for Discussion

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    #39 ID:119
    Topic: Customer Service Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • A.C.E. It!™ How to Solve Tough Workplace Problems

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

    #40 ID:24
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    #41 ID:17
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • You're the Third Person I've Talked To

    Dealing with a customer who is angry because of being transferred too many times.

    #42 ID:114
    Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Bad Apples™: How to Deal with Difficult Attitudes

    Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

    #43 ID:48
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Leadership, Onboarding, Professionalism, Sales & Service Closed Captioned
  • This Needs to Go Out Today

    Offering internal customers solutions when their needs have not been met.

    #44 ID:113
    Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Where Are the Drop Cloths?

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    #45 ID:115
    Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Johnny the Bagger® - Final Thought

    How to provide service from the heart

    #46 ID:405
    Topic: Customer Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Change, Communication, Customer Service, Interpersonal Skills, Motivation, Professionalism
  • Glad I Could Help - Opening Montage/Service Attitude Introduced

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    #47 ID:108
    Topic: Customer Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Glad I Could Help - Program Conclusion/Summary/Review

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    #48 ID:118
    Topic: Customer Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned