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Results for Learning Path: Personal Performance Topic: Interpersonal Skills

Ask Fact and Feeling Questions

Ask Fact and Feeling Questions

Asking questions to understand a problem

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

Being Accountable and Flexible

Being Accountable and Flexible

How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership, Collaboration

Being Positive and Proactive

Being Positive and Proactive

How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership

Brainstorming

Brainstorming

Managing the brainstorming process during a meeting.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

Cell Phones, Tablets, Etc.

Cell Phones, Tablets, Etc.

Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

Challenging a Learning Point

Challenging a Learning Point

Handling an objection to a key content point during a training session.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

Change Is Not in My Vocabulary

Change Is Not in My Vocabulary

Dealing with a coworker who is resistant to change.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

Clarify Change (Resolution)

Clarify Change (Resolution)

Using clarification techniques to feel comfortable with a change in process.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

Clarify Goals and Identify Concerns

Clarify Goals and Identify Concerns

The importance of knowing what you want to achieve in order to solve problems.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Communication & Influencing

Coaching Moment 1 (Sales Coaching)

Coaching Moment 1 (Sales Coaching)

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

Video Vignettes Personal Performance Sales & Service, Sales, Interpersonal Skills

Commit to Change (Dramatic)

Commit to Change (Dramatic)

Dealing with the changes related to relocation; the importance of making a commitment to change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

Commit to Change (Situation Set-up)

Commit to Change (Situation Set-up)

This situation discusses the importance of gaining commitment for a change.

Video Vignettes Personal Performance Change, Interpersonal Skills, Leadership, Professionalism

Communicate and Listen

Communicate and Listen

How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership, Collaboration

Communication - Outline Intent

Communication - Outline Intent

How to best prepare to communicate effectively with others.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Consensus Building

Consensus Building

Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

Dealing with Sensitive Comments

Dealing with Sensitive Comments

Responding to disparaging remarks during a training session

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

Evaluate Options and Select a Workable Solution

Evaluate Options and Select a Workable Solution

How to best evaluate solution-based options.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

Handling an Off-Topic Conversation

Handling an Off-Topic Conversation

Dealing with an off-topic conversation during a meeting

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

Involve Your Audience

Involve Your Audience

How to inspire and influence others to communicate effectively by involving them.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

It Takes a Team!

It Takes a Team!

Working with others to achieve results; making meetings effective

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills