Search Video Library (204 Assets Found)

Results for Learning Path: Personal Performance Topic: Interpersonal Skills

Team Spark: Tell Stories to Build Strong Communities

Team Spark: Tell Stories to Build Strong Communities

Storytelling is at the heart of what makes us human and is a universal tool used by groups of people to explain who they are and the experiences that shaped their history. While we might not use cave drawings anymore, we still use storytelling to capture collective histories and lessons learned.

#81 ID:1588
Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
Team Spark: Use a Mediator to Help Stalemates

Team Spark: Use a Mediator to Help Stalemates

Asking for the assistance of a “referee” or a neutral, third party colleague, may provide the necessary insight to tease out the cause of the miscommunication, which could be rooted in cultural, generational, or personality style differences.

#82 ID:1589
Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
Team Spark: Use Intuition to Foster Better Teamwork

Team Spark: Use Intuition to Foster Better Teamwork

When you devote time and effort to communicating with a colleague, especially one from a background different than your own, you can improve the fluency of your communication and eventually be able to detect minute changes in these communications.

#83 ID:1590
Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
Understanding Difficult People

Understanding Difficult People

This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.

#84 ID:1481
Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Discussion Trigger, Teamwork, Collaboration
Bad Apples - Opening Montage & Five Steps

Bad Apples - Opening Montage & Five Steps

Deal with the challenge of getting work done when dealing with difficult or unpleasant attitudes.

#85 ID:39
Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned
Everybody Wins - Opening Montage/Three-Step Process/Team Example

Everybody Wins - Opening Montage/Three-Step Process/Team Example

Turn conflict into collaboration by following a three-step process

#86 ID:74
Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Diversity Dynamics, Management, Professionalism Closed Captioned
Ready. Set. CHANGE! - Opening

Ready. Set. CHANGE! - Opening

An introduction on adapting to a restructure change within the workplace.

#87 ID:257
Topic: Change Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
Bad Apples - Program Conclusion/Review Five Steps

Bad Apples - Program Conclusion/Review Five Steps

Review a five-step strategy for dealing with bad attitudes.

#88 ID:47
Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned
Clarify. Communicate. Commit.

Clarify. Communicate. Commit.

Summary of process involved in productively responding to change.

#89 ID:261
Topic: Change Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
I Can A.C.E. That Problem

I Can A.C.E. That Problem

Review and reinforce the A.C.E. It!™ problem-solving model.

#90 ID:23
Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
WorkSmarts - Program Summary

WorkSmarts - Program Summary

A good review of the strategies for working smart.

#91 ID:402
Topic: Professionalism Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned
Anti-Social

Anti-Social

This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.

#92 ID:645
Topic: Professionalism Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Interpersonal Skills
Awkward Moments

Awkward Moments

This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).

#93 ID:630
Topic: Professionalism Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership
Improving Patient Care

Improving Patient Care

Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.

#94 ID:463
Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Professionalism
Recruiting a New Member

Recruiting a New Member

Asking an existing employee to take on a mentoring role for a new employee.

#95 ID:466
Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
Shared Resources

Shared Resources

When a colleague monopolizes shared resources

#96 ID:659
Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership
Union Fliers

Union Fliers

How to handle the possibility of union organization

#97 ID:625
Topic: Problem Resolution Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
Weighty Issues

Weighty Issues

Physical appearances and job requirements

#98 ID:633
Topic: Professionalism Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Diversity Dynamics, Interpersonal Skills, Management, Inclusion & Equity, Respect
What's Best for the Company

What's Best for the Company

Dealing with sensitive and confidential issues while in the interviewing/hiring process.

#99 ID:635
Topic: Professionalism Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Interpersonal Skills, Inclusion & Equity, Respect
Navigating Change Self-Assessment

Navigating Change Self-Assessment

A simple self-assessment to trigger discussion around key change concepts.

#100 ID:1547
Topic: Change Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills