Search Video Library for: Personal Performance, Interpersonal Skills
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)
Responding to disparaging remarks during a training session
Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)
Dealing with an off-topic conversation during a meeting
Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)
How to best transition from one topic to the next during a training session
Progressive Intervention (from Fearless Facilitation! How to Lead Effective Training™)
Managing pervasive disruptions
The Question That Stumps You (from Fearless Facilitation! How to Lead Effective Training™)
Handling questions and generating discussion
Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)
Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.
Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"
Working together. Why is that such a hard concept for some people. Here's a summary of how to use the three steps involved in turning conflict into collaboration.
Johnny the Bagger® - Final Thought
How to provide service from the heart
Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)
Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.
A.C.E. It! - Introduction to the A.C.E. It Steps
Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.
Ask Fact and Feeling Questions
Asking questions to understand a problem
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Evaluate Options and Select a Workable Solution
How to best evaluate solution-based options.
The Boss Who Knows it All, And Then Some (from Bad Apples™)
Dealing with a boss that discounts ideas and doesn't listen to reason.
Whatever It Takes
Tension at work? Conflict on the shop floor? Here's an example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles.
Attitude Issues - Interactive Crossword Puzzle
New Micro-Learning Game Pack! Reinforce the definitions and action of addressing workplace attitudes. This interactive eLearning module is a fun way to introduce key concepts for addressing attitudinal conflict.
Team Spark: Proverb - Be Patient
Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.
Team Spark: Proverb - Deal with Little Issues
Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).