Search Video Library for: Personal Performance, Interpersonal Skills

Clarify Change (Resolution)

Clarify Change (Resolution)

Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism

Commit to Change (Dramatic)

Commit to Change (Dramatic)

Dealing with the changes related to relocation; the importance of making a commitment to change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)

Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)

Responding to disparaging remarks during a training session

Video Vignettes Leadership, Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)

Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)

Dealing with an off-topic conversation during a meeting

Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)

Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)

How to best transition from one topic to the next during a training session

Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Progressive Intervention (from Fearless Facilitation! How to Lead Effective Training™)

Progressive Intervention (from Fearless Facilitation! How to Lead Effective Training™)

Managing pervasive disruptions

Video Vignettes Leadership, Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

The Question That Stumps You (from Fearless Facilitation! How to Lead Effective Training™)

The Question That Stumps You (from Fearless Facilitation! How to Lead Effective Training™)

Handling questions and generating discussion

Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)

Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)

Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.

Video Introduction Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"

Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"

Working together. Why is that such a hard concept for some people. Here's a summary of how to use the three steps involved in turning conflict into collaboration.

Video Summary Personal Performance Interpersonal Skills, Communication, Professionalism

Johnny the Bagger® - Final Thought

Johnny the Bagger® - Final Thought

How to provide service from the heart

Video Summary Personal Performance Customer Service, Change, Communication, Customer Service, Interpersonal Skills, Motivation, Professionalism

Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)

Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)

Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.

Video Summary Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

A.C.E. It! - Introduction to the A.C.E. It Steps

A.C.E. It! - Introduction to the A.C.E. It Steps

Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Ask Fact and Feeling Questions

Ask Fact and Feeling Questions

Asking questions to understand a problem

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Clarify Goals and Identify Concerns

Clarify Goals and Identify Concerns

The importance of knowing what you want to achieve in order to solve problems.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Communication & Influencing, Effective Leadership

Evaluate Options and Select a Workable Solution

Evaluate Options and Select a Workable Solution

How to best evaluate solution-based options.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

The Boss Who Knows it All, And Then Some (from Bad Apples™)

The Boss Who Knows it All, And Then Some (from Bad Apples™)

Dealing with a boss that discounts ideas and doesn't listen to reason.

Video Vignettes Personal Performance Interpersonal Skills, Change, Collaboration, Communication, Interpersonal Skills, Professionalism

Whatever It Takes

Whatever It Takes

Tension at work? Conflict on the shop floor? Here's an example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles.

Video Vignettes Personal Performance Interpersonal Skills, Communication, Management, Professionalism

Attitude Issues - Interactive Crossword Puzzle

Attitude Issues - Interactive Crossword Puzzle

New Micro-Learning Game Pack! Reinforce the definitions and action of addressing workplace attitudes. This interactive eLearning module is a fun way to introduce key concepts for addressing attitudinal conflict.

Activities Personal Performance Interpersonal Skills, Learning Reinforcement

Team Spark: Proverb - Be Patient

Team Spark: Proverb - Be Patient

Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.

Activities Personal Performance Interpersonal Skills, Discussion Trigger, Team Builder

Team Spark: Proverb - Deal with Little Issues

Team Spark: Proverb - Deal with Little Issues

Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).

Activities Personal Performance Interpersonal Skills, Discussion Trigger, Team Builder