Search Video Library for: Personal Performance, Communication
Everybody Wins: How to Turn Conflict into Collaboration™
Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.
Ready. Set. CHANGE!™ Reacting Smarter. Adapting Faster. Engaging Together.
Through learning tools such as right-way behavior modeling, this program equips employees with skills to react smarter, adapt faster and engage together more productively when change comes around again.
The Bottom Line (from Confronting Workplace Conflict™ for Managers)
The most effective way to deal with conflict is to...Take a Moment....to get your composure. Identify a Positive Response… to move things forward in a positive way and break that typical fight, flight or freeze response. Manage Your Emotions...so you don’t overreact or take it personally. Remaining calm is good for you and for those you work with. Finally, envision a successful outcome. This is beneficial to you, those you work with and your organization.
A.C.E. It!™ How to Solve Tough Workplace Problems
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!
A.C.E. in Action - Putting Parts of A.C.E. Model Together
Understanding all three steps of an easy-to-use problem-solving model - A.C.E. in Action.
Confronting Workplace Conflict™ (for Managers)
Let's face it, most of us don't have the tools to resolve conflict (whether at work or at home) in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Confronting Workplace Conflict™ is a new micro-learning program packed with conflict resolution tips and tools - especially for managers and leaders.
Analyze Needs (Sales Process)
Reviews how to best analyze the needs of a client during the sales process.
Change Is Not in My Vocabulary (Healthcare)
When you're dealing with someone who has the flexibility of a fence post, we're talking about deep-rooted feelings. And sometimes, the most we can do is offer a new perspective. You know, give them something to think about and then hope for the best.
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Conflict 101™ - The Flight Response
When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.
Courage 2 Coach™ - Coaching to Specific Issues
Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.
Evaluate Options and Select a Workable Solution
How to best evaluate solution-based options.
Recognize Opportunities (Example 1)
An example of how sales team members can practice skills to recognize sales opportunities. Ask, Listen, Clarify and Confirm to uncover these opportunities.
Resolving Problems (Example 1)
A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.
The "Whatever" Coworker (from Bad Apples™)
Dealing with an under-performing employee who appears to not care.
The Boss Who Knows It All… And Then Some!
One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.
The Boss Who Knows It All… And Then Some! (Healthcare)
I am supposed to be able to share my ideas, right?! One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time. What if it is someone you have to deal with every day - a manager or boss.
The Customer Who Got Up on the Wrong Side of the Bed (from Bad Apples™)
Dealing with a difficult customer - it takes work, but the benefits are easy to see.
Civility Is…™
Being civil means interacting and responding courteously and respectfully. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of a civil and respectful workplace.
Conflict 101™ - Conflict Strategy Overview
Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.
Conflict 101™ - The Bottom Line
There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.
Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"
Working together. Why is that such a hard concept for some people. Here's a summary of how to use the three steps involved in turning conflict into collaboration.
WorkSmarts - Program Summary
A good review of the strategies for working smart.
Scent-sitive Subjects
When a coworker's body odor and perfume have a negative impact on others
Accentuate the Positive (Energizer)
Add positive energy to your training session with this light-hearted video featuring the enchanting animals of SeaWorld.
ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)
When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.
The Fight Response (from Confronting Workplace Conflict™ for Managers)
It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down. Who wants to be yelled at? It’s unfortunate, but those who hit conflict straight on like that usually don’t know a better way to get things done.
Introduction (from Confronting Workplace Conflict™ for Managers)
Most of us don't have all the tools necessary to resolve workplace conflict in a healthy and productive way. We end up damaging relationships, we lose trust… the list goes on and on. This video introduces a program packed with conflict resolution tips and tools - especially for managers and leaders.
The Flight Response (from Confronting Workplace Conflict™ for Managers)
When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. When a problem causes me to take “Flight”, I typically do it because I’m afraid that I’ll upset someone and hurt that relationship. Simply put… I’m afraid they won’t like me. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.
The Freeze Response (from Confronting Workplace Conflict™ for Managers)
It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said - only it’s too late. At the same time, we think we’ll say the wrong thing and the person will get even more upset.
Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)
Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.
Conflict 101™ - The Fight Response
It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.
That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)
Most of us don't like conflict! Some of us tend to 'freeze' when we are faced with situations that force us deal with tension in the workplace. It's important to remember that each of us is responsible for reacting in ways that will increase the odds for a successful resolution to the conflict.
Everybody Wins - Program Introduction
"I just love conflict!" Said no one ever! Learn to turn conflict into collaboration by following a three-step process featured in the opening segment of the program.
Program Summary (Recapping the T.I.M.E. Model)
Conflict resolution success! We need to take a moment...to give ourselves some time. Then, identify a positive response. Next, we manage our emotions so we won’t over react or take it personally. And finally, we envision a successful outcome.
Team Spark: Proverb - Be Creative
Spark team communication around supporting team members when they choose to set their own course in how they complete work.
Team Spark: Proverb - Be Patient
Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.
Team Spark: Proverb - Deal with Little Issues
Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).
Team Spark: Proverb - Don't Look at the Mistake
Spark team communication around root cause analysis and correcting workplace mistakes.
Team Spark: Proverb - Giving Up Too Easily
Spark team communication around tips for keeping the team focused and on task when facing challenges.
Team Spark: Proverb - If Everyone Has The Responsibility; Nothing Gets Done
Spark team communication on having specific ownership to help ensure a task is completed.
Team Spark: Proverb - People Judge Things from Their Experience Not the Wider World
Spark team communication on how looking at something from just one perspective can impact the team.
Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message
Spark team communication on how kindness can help us achieve our desired end result on both projects and personal pursuits.
Team Spark: Proverb - Planning Needs to Be Paired with Action
Spark team communication on we can empower the key action oriented team members to help us know when to move forward.
Team Spark: Proverb - Take Responsibility For The Results
Spark team communication understanding the need to reevaluate how people are given responsibility.
Team Spark: Proverb - Title But No Authority
Spark team communication on authority and how it can also be seen as influence.
Team Spark: Proverb - Work With What You Have
Spark team communication on being creative and getting the job done with limited resources.
Team Spark: Collaboration with Skill
Courting a business partner from a different country or cultural background may require research on their cultural views on business relationships, developing trust, negotiation, and communication styles.
Team Spark: Invest Time to Build Trust
When working on diverse teams, developing trust may take longer due to background differences and different views on what trust means and how it is earned. Building confidence helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.
Discussion Card: ATTITUDE! Producing Positive Results
We've all faced a difficult employee. Tackling tough situations often means taking a step back and thinking through the issue. Remember, conflict can be reduced and misunderstandings addressed or prevented when we take the time to deal with a bad attitude . These easy-to-use cards provide a simple model (A.T.T.I.T.U.D.E.) along with thought-provoking questions to create a respectful flow of communication - helping leaders, managers and supervisors address individual or team attitude issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.