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Results for Learning Path: Personal Performance

Change Is Not in My Vocabulary...

Change Is Not in My Vocabulary...

Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

Video Vignettes Leadership, Personal Performance Change, Communication, Leadership, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

Clarify Change (Resolution)

Clarify Change (Resolution)

Using clarification techniques to feel comfortable with a change in process.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

Clarify Change (Situation Set-up)

Clarify Change (Situation Set-up)

Using clarification techniques to feel comfortable with a change in process.

Video Vignettes Personal Performance Change, Communication, Leadership, Professionalism

Clarify Goals and Identify Concerns

Clarify Goals and Identify Concerns

The importance of knowing what you want to achieve in order to solve problems.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Communication & Influencing

Coaching Moment 1 (Sales Coaching)

Coaching Moment 1 (Sales Coaching)

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

Video Vignettes Personal Performance Sales & Service, Sales, Interpersonal Skills

Commit to Change (Dramatic)

Commit to Change (Dramatic)

Dealing with the changes related to relocation; the importance of making a commitment to change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

Commit to Change (Situation Set-up)

Commit to Change (Situation Set-up)

This situation discusses the importance of gaining commitment for a change.

Video Vignettes Personal Performance Change, Interpersonal Skills, Leadership, Professionalism

Communicate About Change (Resolution)

Communicate About Change (Resolution)

The importance of effective communication when dealing with change. This video shows the resolution of the situation.

Video Vignettes Personal Performance Communication, Change, Leadership, Professionalism

Communicate About Change (Situation Set-Up)

Communicate About Change (Situation Set-Up)

The importance of effective communication when dealing with change.

Video Vignettes Personal Performance Communication, Change, Interpersonal Skills, Professionalism

Communicate and Listen

Communicate and Listen

How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership, Collaboration

Communication - Outline Intent

Communication - Outline Intent

How to best prepare to communicate effectively with others.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Conflict 101™ - The Fight Response

Conflict 101™ - The Fight Response

It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Conflict 101™ - The Flight Response

Conflict 101™ - The Flight Response

When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Conflict 101™ - The Freeze Response

Conflict 101™ - The Freeze Response

It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Consensus Building

Consensus Building

Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

Courage 2 Coach™ - Coaching is Positive

Courage 2 Coach™ - Coaching is Positive

We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Motivation, Interpersonal Skills, Leadership, Professionalism

Courage 2 Coach™ - Coaching to Empower

Courage 2 Coach™ - Coaching to Empower

One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Motivation, Interpersonal Skills, Professionalism

Courage 2 Coach™ - Coaching to Motivate

Courage 2 Coach™ - Coaching to Motivate

When you've got one of those "problem child" situations, coaching's always the best option. It's best to use the same process. "This is the situation and this is what I expect." This video helps reinforce the way to coach and motivate.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Courage 2 Coach™ - Coaching to Specific Issues

Courage 2 Coach™ - Coaching to Specific Issues

Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Dealing With a Difference of Opinion

Dealing With a Difference of Opinion

Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

Dealing with Sensitive Comments

Dealing with Sensitive Comments

Responding to disparaging remarks during a training session

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

Documenting the Discussion/Actions

Documenting the Discussion/Actions

When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Dream It!

Dream It!

If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.

Video Vignettes Personal Performance Motivation, Change, Communication, Professionalism

Establish Commitment (Sales Process)

Establish Commitment (Sales Process)

Discusses how to gain commitment from a client during a sales interaction.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Evaluate Options and Select a Workable Solution

Evaluate Options and Select a Workable Solution

How to best evaluate solution-based options.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

Evaluating Performance Challenges

Evaluating Performance Challenges

When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Half Full or Half Empty?

Half Full or Half Empty?

Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

Video Vignettes Personal Performance Professionalism, Change, Communication, Interpersonal Skills, Emotional Intelligence

Handling an Off-Topic Conversation

Handling an Off-Topic Conversation

Dealing with an off-topic conversation during a meeting

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

Have a Plan, Work the Plan

Have a Plan, Work the Plan

Planning and organizing for results (increased productivity).

Video Vignettes Personal Performance Professionalism, Change, Motivation

Hierarchy or Equality: Do you know where you stand?

Hierarchy or Equality: Do you know where you stand?

How respect is defined differently in varying cultures around the world.

Video Vignettes Diversity, Equity, Inclusion & Respect, Personal Performance Communication, Diversity Dynamics, Interpersonal Skills, Leadership, Inclusion & Equity, Respect, Workplace Civility

High Risk or Low Risk: What's your comfort level?

High Risk or Low Risk: What's your comfort level?

How uncertainty and ambiguity impacts work decisions and team relationships.

Video Vignettes Diversity, Equity, Inclusion & Respect, Personal Performance Communication, Diversity Dynamics, Interpersonal Skills, Leadership, Inclusion & Equity, Respect, Workplace Civility

Involve Your Audience

Involve Your Audience

How to inspire and influence others to communicate effectively by involving them.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

It Takes a Team!

It Takes a Team!

Working with others to achieve results; making meetings effective

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills

It's a Policy Thing

It's a Policy Thing

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

Let Me Make Myself Perfectly Clear

Let Me Make Myself Perfectly Clear

Meeting a customer's needs without going against company policy.

Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

Link to Solutions (Sales Process)

Link to Solutions (Sales Process)

Reviews how to best link a client's needs with solutions.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Listen Up!

Listen Up!

The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Making a Smooth Transition

Making a Smooth Transition

How to best transition from one topic to the next during a training session

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

Managing Silence (Behavior-Based Interviewing)

Managing Silence (Behavior-Based Interviewing)

Being uncomfortable with silence during an interview may be the most common problem interviewers face, and most will just change the subject and move on. But look at it this way. When candidates are silent, it usually means they're thinking. That silence is your friend, your tool. If you change the subject and move on, you may be shutting down a revealing answer. So respect silence.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Management, Leading, Interviewing

Marcus' Dilemma

Marcus' Dilemma

Adapting to a restructure change within the workplace.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Selling

Must Do's As a Mentor

Must Do's As a Mentor

There are some "must do’s” that will help you be a successful mentor. Having an open communication channel between you and your mentee is a must!

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Interpersonal Skills, Leadership, Professionalism, Collaboration

Narrow Your Focus

Narrow Your Focus

How narrowing the focus of communication can add clarity and immediacy.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Non-Verbal Indicators (Behavior-Based Interviewing)

Non-Verbal Indicators (Behavior-Based Interviewing)

To uncover past behaviors from candidates, sometimes we need to follow "feeling" clues. Feelings point to the hidden parts of past behavior. And, of course, none of us are mind readers when it comes to reading feelings, but all of us can learn to recognize the non-verbal indicators of feelings.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Management, Leading, Interviewing

Overcoming Communication Issues - Hotel/Hospitality Scene

Overcoming Communication Issues - Hotel/Hospitality Scene

As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Overcoming Communication Issues - Manufacturing

Overcoming Communication Issues - Manufacturing

When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Overcoming Communication Issues - Office/General

Overcoming Communication Issues - Office/General

Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Overcoming Communication Issues - Retail

Overcoming Communication Issues - Retail

Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Performance Doesn’t Improve (Verbal Warning)

Performance Doesn’t Improve (Verbal Warning)

When an employee doesn’t do what he or she said she could or would do, move to the first formal step of progressive discipline, a verbal warning. The verbal warning is a discussion where you let the employee know what specific behavior is unacceptable and that it has to stop.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Plan Regular Discussions

Plan Regular Discussions

When an employee has responded well to your corrective discussion, it doesn’t end there. Take time to hold regular performance discussions with all employees all the time. Conversations like these will save you time, improve productivity and increase employee morale.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Prepare for Communicating Effectively

Prepare for Communicating Effectively

How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Progressive Intervention

Progressive Intervention

Managing pervasive disruptions

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

Real Examples - Performance Challenges

Real Examples - Performance Challenges

Of all the things we do, dealing with and resolving our employee performance challenges are among our most difficult responsibilities.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Recognize Opportunities

Recognize Opportunities

Helping a sales staff member recognize sales opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Recognize Opportunities (Example 1)

Recognize Opportunities (Example 1)

An example of how sales team members can practice skills to recognize sales opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Recognize Opportunities (Example 2)

Recognize Opportunities (Example 2)

An example of how sales team members can practice skills to recognize sales opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Redirection With a Coworker

Redirection With a Coworker

How using positive redirection with a coworker improves relationships and performance.

Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

Redirection With a Team Member

Redirection With a Team Member

How using positive redirection with a team member improves relationships and productivity.

Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

Resolving Problems (Example 1)

Resolving Problems (Example 1)

A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

Sales Made Simple™ - Advanced Level Sales

Sales Made Simple™ - Advanced Level Sales

Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ - Can't Get Past Voice Mail

Sales Made Simple™ - Can't Get Past Voice Mail

A salesperson asks our sales expert (Skip Normand) a common problem (especially for new sales people): "I can’t get past the voicemail system. If you don’t have a name or direct extension number, you’re out of luck. Got any suggestions?"

Video Vignettes Personal Performance Sales & Service, Sales, Coaching & Mentoring, Selling

Sales Made Simple™ - Complete Series

Sales Made Simple™ - Complete Series

Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ - Entry Level Sales

Sales Made Simple™ - Entry Level Sales

Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ - Intermediate Level Sales

Sales Made Simple™ - Intermediate Level Sales

As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

Video Vignettes Personal Performance Sales & Service, Sales, Selling

So, How Am I Doing?

So, How Am I Doing?

The importance of being proactive and clarifying information when giving and receiving feedback.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Speak Up!

Speak Up!

Gain confidence to communicate in a direct and clear manner.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Stay in Control

Stay in Control

Let's face it, sometimes we feel like we're going to explode! But we must be able to manage our emotions while at work - or else face the repercussions. And there are tools to do just that!

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills, Emotional Intelligence

Straight TALK™ - A Spotlight on Change in the Workplace

Straight TALK™ - A Spotlight on Change in the Workplace

As organizations change with increasing speed, so does the pace in which employees must respond. This new Straight TALK™ series focuses on common change management issues facing organizations today. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

Straight TALK™ - A Spotlight on Resolving Conflict in the Workplace

Straight TALK™ - A Spotlight on Resolving Conflict in the Workplace

Conflict in the workplace isn't always unhealthy. There are many things to consider when dealing with both healthy and detrimental workplace conflict. This new Straight TALK™ series focuses on understanding conflict and our options on handling it. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Interpersonal Skills, Professionalism, Discussion Trigger

Tailor Your Presentation

Tailor Your Presentation

Learn about the importance of tailoring your presentation and the situations you may find yourself in when it becomes necessary... to effectively get your point across.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)

That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)

Most of us don't like conflict! Some of us tend to 'freeze' when we are faced with situations that force us deal with tension in the workplace. It's important to remember that each of us is responsible for reacting in ways that will increase the odds for a successful resolution to the conflict.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

The "Whatever" Coworker

The "Whatever" Coworker

Dealing with an under-performing employee who appears to not care.

Video Vignettes Leadership, Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration

The Big Picture

The Big Picture

Learn how to keep things in perspective by managing expectations.

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills, Emotional Intelligence

The Boss Who Knows it All, And Then Some

The Boss Who Knows it All, And Then Some

Dealing with a boss that discounts ideas and doesn't listen to reason.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

The Boss Who Knows It All… And Then Some!

The Boss Who Knows It All… And Then Some!

One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Problem Resolution, Personal Improvement, Emotional Intelligence

The Boss Who Knows It All… And Then Some! (Healthcare)

The Boss Who Knows It All… And Then Some! (Healthcare)

One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Problem Resolution, Personal Improvement, Emotional Intelligence

The Customer Who Got Up on the Wrong Side of the Bed

The Customer Who Got Up on the Wrong Side of the Bed

Dealing with a difficult customer - it takes work, but the benefits are easy to see.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Customer Service

The Question That Stumps You

The Question That Stumps You

Handling questions and generating discussion

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

The Unexpected Departure

The Unexpected Departure

Tips on handling the unexpected departure of a key meeting attendee.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

The “Whatever” Co-Worker…

The “Whatever” Co-Worker…

Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

Video Vignettes Leadership, Personal Performance Leadership, Communication, Management, Professionalism, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

The “Whatever” Co-Worker… (Healthcare)

The “Whatever” Co-Worker… (Healthcare)

Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

Video Vignettes Leadership, Personal Performance Leadership, Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

This Needs to Go Out Today

This Needs to Go Out Today

Offering internal customers solutions when their needs have not been met.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Tit for Tat

Tit for Tat

This vignette shows two employees using a derogatory term toward each other.

Video Vignettes Personal Performance Professionalism, Respect, Discrimination

Unclear Expectations - Using Progressive Discipline

Unclear Expectations - Using Progressive Discipline

Progressive discipline is really a matter of following a series of planned actions when dealing with employee performance issues or infractions of company policy. The actions intensify in seriousness if the employee continues to fail to meet job expectations and standards.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Using a Corrective Discussion

Using a Corrective Discussion

Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Using a Corrective Discussion (Aggressive Employee)

Using a Corrective Discussion (Aggressive Employee)

Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Walk It!

Walk It!

Once you have determined where you’re going (dreaming it), the next step is to determine how you’re going to get there. You will need to break your goal into manageable sized tasks. These tasks will help keep you focused and moving forward. This video will help users think in terms of milestones so that they can measure your progress along the way.

Video Vignettes Personal Performance Motivation, Change, Communication

What Does a Mentor Do?

What Does a Mentor Do?

When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

What is Mentoring?

What is Mentoring?

When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

What Should I Do First?

What Should I Do First?

Effectively managing shifting priorities.

Video Vignettes Personal Performance Professionalism, Change, Motivation

Whatever It Takes

Whatever It Takes

An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

Video Vignettes Personal Performance Interpersonal Skills, Communication, Management, Professionalism

Where Are the Drop Cloths?

Where Are the Drop Cloths?

Handling interruptions effectively; putting your focus on the customer even when you're busy.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Who Benefits from Mentoring?

Who Benefits from Mentoring?

The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

Why Did I Push All Those Buttons?

Why Did I Push All Those Buttons?

Dealing with a customer frustrated by an automated phone system.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

You Promised It Would Be Here Today

You Promised It Would Be Here Today

Dealing with a customer whose expectations for timely delivery have not been met.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

You're the Third Person I've Talked To

You're the Third Person I've Talked To

Dealing with a customer who is angry because of being transferred too many times.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

Attitude Is...™

Attitude Is...™

A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.

Discussion Generators Personal Performance Change, Change, Communication, Motivation, Interpersonal Skills, Collaboration, Learning Reinforcement

Civility Is…™

Civility Is…™

Being civil means interacting and responding courteously and respectfully. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of a civil and respectful workplace.

Discussion Generators Diversity, Equity, Inclusion & Respect, Leadership, Personal Performance Workplace Civility, Communication, Inclusion & Equity, Respect, Learning Reinforcement

Corporate Culture Is...™

Corporate Culture Is...™

Culture affects every facet of your company. Culture affects how others – inside and outside – feel about your organization. Culture can happen deliberately or accidentally.

Discussion Generators Leadership, Personal Performance Culture Commitment, Motivation, Professionalism, Culture Commitment, Onboarding, Learning Reinforcement

Credibility Is...™

Credibility Is...™

Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.

Discussion Generators Leadership, Personal Performance Leading, Leadership, Management, Professionalism

Resolving Conflict Is...™

Resolving Conflict Is...™

Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.

Discussion Generators Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism, Energizer, Discussion Trigger, Learning Reinforcement