Search Video Library for: Personal Performance
Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)
Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.
Video Vignettes Personal Performance Conflict Resolution, Change, Communication, Interpersonal Skills
Cell Phones, Tablets, Etc. (from Fearless Facilitation! How to Lead Effective Training™)
Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.
Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Challenging a Learning Point (from Fearless Facilitation! How to Lead Effective Training™)
Handling an objection to a key content point during a training session.
Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Change Is Not in My Vocabulary (Healthcare)
When you're dealing with someone who has the flexibility of a fence post, we're talking about deep-rooted feelings. And sometimes, the most we can do is offer a new perspective. You know, give them something to think about and then hope for the best.
Video Vignettes Leadership, Personal Performance Change, Coaching & Mentoring, Communication, Emotional Intelligence, Successfully Leading Others, Management, Personal Improvement
Change Is Not in My Vocabulary...
Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.
Video Vignettes Leadership, Personal Performance Change, Coaching & Mentoring, Communication, Emotional Intelligence, Effective Leadership, Management, Personal Improvement
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Video Vignettes Personal Performance Change, Communication, Effective Leadership, Professionalism
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Communication & Influencing, Effective Leadership
Coaching Moment 1 (Sales Coaching)
Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.
Video Vignettes Personal Performance Sales & Service, Interpersonal Skills, Sales
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Commit to Change (Situation Set-up)
This situation discusses the importance of gaining commitment for a change.
Video Vignettes Personal Performance Change, Interpersonal Skills, Effective Leadership, Professionalism
Communicate About Change (Resolution)
The importance of effective communication when dealing with change. This video shows the resolution of the situation.
Video Vignettes Personal Performance Communication, Change, Effective Leadership, Professionalism
Communicate About Change (Situation Set-Up)
The importance of effective communication when dealing with change.
Video Vignettes Personal Performance Communication, Change, Interpersonal Skills, Professionalism
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership
Communication - Outline Intent
How to best prepare to communicate effectively with others.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Conflict 101™ - The Fight Response
It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.
Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Conflict 101™ - The Flight Response
When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.
Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Conflict 101™ - The Freeze Response
It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.
Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)
Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
Courage 2 Coach™ - Coaching is Positive
We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.
Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Effective Leadership, Motivation, Professionalism