Search Video Library for: Personal Performance
WorkSmarts - Program Introduction
Introduction of four strategies for being work smart.
Clarify. Communicate. Commit.
Summary of process involved in productively responding to change.
Conflict 101™ - The Bottom Line
There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.
Courage 2 Coach™ - Program Conclusion / The Bottom Line
This quick video provides a quick summary of the C2C model and how it's simplicity is still a powerful way to get the most out of your employees. The bottom line... coaching works!
Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"
Working together. Why is that such a hard concept for some people. Here's a summary of how to use the three steps involved in turning conflict into collaboration.
I Can A.C.E. That Problem
A.C.E. stands for "Assess, Create, Execute." First, assess the situation to fully understand the problem. Then, create a plan by brainstorming solutions. Finally, execute the plan. Keep in mind to review and adapt as necessary along the way.
Johnny the Bagger® - Final Thought
How to provide service from the heart
Life IS a Series of Presentations (P.O.I.N.T. Model Review)
Summarizes how to effectively inform, inspire and influence others by using the P.O.I.N.T. Communication Model.
Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)
Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.
Program Summary (Recapping the T.I.M.E. Model)
Conflict resolution success! We need to take a moment...to give ourselves some time. Then, identify a positive response. Next, we manage our emotions so we won’t over react or take it personally. And finally, we envision a successful outcome.
Summary (from ACTIONS Speak!™)
A quick summary of the program. Interviewing today is not just about gathering behavioral predictors. It includes respect and care for the person. So, for both you and the candidate, actions DO speak louder than words.
WorkSmarts - Program Summary
A good review of the strategies for working smart.
Anti-Social
This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.
Awkward Moments
This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).
Case Study: Suspicion (employee)
Withholding important information
Case Study: The Rivals (manager)
Handling conflict between two employees
Helping Hands
When there is disagreement on how work gets done
Improving Patient Care
Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.
Recruiting a New Member
Asking an existing employee to take on a mentoring role for a new employee.
Scent-sitive Subjects
When a coworker's body odor and perfume have a negative impact on others