Search Video Library for: Personal Performance
Courage 2 Coach™ - Coaching to Empower
One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.
Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Motivation, Professionalism
Courage 2 Coach™ - Coaching to Motivate
When you've got one of those "problem child" situations, coaching's always the best option. It's best to use the same process. "This is the situation and this is what I expect." This video helps reinforce the way to coach and motivate.
Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
Courage 2 Coach™ - Coaching to Specific Issues
Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.
Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
Dealing With a Difference of Opinion (from Fearless Facilitation! How to Lead Effective Meetings™)
Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)
Responding to disparaging remarks during a training session
Video Vignettes Leadership, Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Establish Commitment (Sales Process)
Discusses how to gain commitment from a client during a sales interaction.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Evaluate Options and Select a Workable Solution
How to best evaluate solution-based options.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
Half Full or Half Empty? (from Increasing Emotional Intelligence)
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Video Vignettes Personal Performance Professionalism, Change, Communication, Emotional Intelligence, Interpersonal Skills
Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)
Dealing with an off-topic conversation during a meeting
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
Have a Plan, Work the Plan
Planning and organizing for results (increased productivity).
Video Vignettes Personal Performance Professionalism, Change, Motivation
Hierarchy or Equality: Do you know where you stand?
How respect is defined differently in varying cultures around the world.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
High Risk or Low Risk: What's your comfort level?
How uncertainty and ambiguity impacts work decisions and team relationships.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
Involve Your Audience
How to inspire and influence others to communicate effectively by involving them.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
It Takes a Team!
Working with others to achieve results; making meetings effective
Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills
Link to Solutions (Sales Process)
Reviews how to best link a client's needs with solutions.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Listen Up! (from Achieving Communication Excellence)
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)
How to best transition from one topic to the next during a training session
Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Managing Silence (Behavior-Based Interviewing)
Being uncomfortable with silence during an interview may be the most common problem interviewers face, and most will just change the subject and move on. But look at it this way. When candidates are silent, it usually means they're thinking. That silence is your friend, your tool. If you change the subject and move on, you may be shutting down a revealing answer. So respect silence.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Marcus' Dilemma
Adapting to a restructure change within the workplace.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism, Selling
Narrow Your Focus
How narrowing the focus of communication can add clarity and immediacy.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism