Search Video Library (361 Assets Found)

Results for Learning Path: Personal Performance

This Needs to Go Out Today

This Needs to Go Out Today

Offering internal customers solutions when their needs have not been met.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Tit for Tat

Tit for Tat

This vignette shows two employees using a derogatory term toward each other.

Video Vignettes Personal Performance Professionalism, Respect, Discrimination

Unclear Expectations - Using Progressive Discipline

Unclear Expectations - Using Progressive Discipline

Progressive discipline is really a matter of following a series of planned actions when dealing with employee performance issues or infractions of company policy. The actions intensify in seriousness if the employee continues to fail to meet job expectations and standards.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Using a Corrective Discussion

Using a Corrective Discussion

Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Using a Corrective Discussion (Aggressive Employee)

Using a Corrective Discussion (Aggressive Employee)

Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Walk It!

Walk It!

Once you have determined where you’re going (dreaming it), the next step is to determine how you’re going to get there. You will need to break your goal into manageable sized tasks. These tasks will help keep you focused and moving forward. This video will help users think in terms of milestones so that they can measure your progress along the way.

Video Vignettes Personal Performance Motivation, Change, Communication

What Does a Mentor Do?

What Does a Mentor Do?

When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

What is Mentoring?

What is Mentoring?

When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

What Should I Do First?

What Should I Do First?

Effectively managing shifting priorities.

Video Vignettes Personal Performance Professionalism, Change, Motivation

Whatever It Takes

Whatever It Takes

An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

Video Vignettes Personal Performance Interpersonal Skills, Communication, Management, Professionalism

Where Are the Drop Cloths?

Where Are the Drop Cloths?

Handling interruptions effectively; putting your focus on the customer even when you're busy.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

Who Benefits from Mentoring?

Who Benefits from Mentoring?

The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

Why Did I Push All Those Buttons?

Why Did I Push All Those Buttons?

Dealing with a customer frustrated by an automated phone system.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

You Promised It Would Be Here Today

You Promised It Would Be Here Today

Dealing with a customer whose expectations for timely delivery have not been met.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

You're the Third Person I've Talked To

You're the Third Person I've Talked To

Dealing with a customer who is angry because of being transferred too many times.

Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

Attitude Is...™

Attitude Is...™

A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.

Discussion Generators Personal Performance Change, Change, Communication, Motivation, Interpersonal Skills, Collaboration, Learning Reinforcement

Civility Is…™

Civility Is…™

Being civil means interacting and responding courteously and respectfully. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of a civil and respectful workplace.

Discussion Generators Diversity, Equity, Inclusion & Respect, Leadership, Personal Performance Workplace Civility, Communication, Inclusion & Equity, Respect, Learning Reinforcement

Corporate Culture Is...™

Corporate Culture Is...™

Culture affects every facet of your company. Culture affects how others – inside and outside – feel about your organization. Culture can happen deliberately or accidentally.

Discussion Generators Leadership, Personal Performance Culture Commitment, Motivation, Professionalism, Culture Commitment, Onboarding, Learning Reinforcement

Credibility Is...™

Credibility Is...™

Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.

Discussion Generators Leadership, Personal Performance Leading, Leadership, Management, Professionalism

Resolving Conflict Is...™

Resolving Conflict Is...™

Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.

Discussion Generators Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism, Energizer, Discussion Trigger, Learning Reinforcement