Search Video Library (205 Assets Found)

Results for Learning Path: Leadership Topic: Management

  • It's the Law™: The Legal Side of Management

    In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them the knowledge and tools to handle workplace issues effectively, this program turns managers into a frontline defense against costly litigation.

    #1 ID:139
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism Closed Captioned
  • The Goal™ (Dramatic Version)

    If you are charged with rallying employees behind the concepts of quality and continuous improvement, The Goal: Dramatic Version will help managers achieve or surpass their goal. An engaging drama, this training program not only demystifies corporate buzzwords, like standards and bench marking, but also shows how your company can be run with efficiency and humanity.

    #2 ID:2250
    Topic: Management Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Goals and Goal Setting, Leadership, Leading
  • The Goal™ (How-To Version)

    Like the best-selling book upon which it is based, The Goal shares the inspiring story of Alex Rogo, who uses the principles of the Theory of Constraints (TOC) like bottlenecks, throughput, and flow balancing to transform his mediocre division into a money-making machine. Alex and his team reject common 'nonsense' measurements and discover a commonsense, yet more effective approach to boosting the company's bottom line.

    #3 ID:2371
    Topic: Management Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Goals and Goal Setting, Leading
  • After the Hire - Program Summary

    No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

    #4 ID:1884
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Assessing Performance, Leadership
  • Challenging & Giving Opportunities

    No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

    #5 ID:1882
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Leadership
  • Equal Employment

    Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly.

    #6 ID:132
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity Dynamics, Harassment Prevention, Inclusion & Equity, Interpersonal Skills, Professionalism, Respect Closed Captioned
  • I'm Not Signing That

    Handling a situation when an employee refuses to sign a performance appraisal

    #7 ID:212
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Communication, Professionalism Closed Captioned
  • It's Not My Fault!

    Handling a performance discussion when an employee believes the information leading to a rating is biased; helping an employee take responsibility for their performance.

    #8 ID:213
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Communication, Professionalism Closed Captioned
  • Making Time for Your Employees

    Every organization wants to keep its good employees. And employees who are productive, satisfied and valued in their jobs will generally stay put! How do you know if your employee is achieving those personal objectives? Again, take time. Time for getting his or her feedback.

    #9 ID:1880
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Hiring & Recruiting, Leadership, Retention Aid
  • Probe for Causes (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #10 ID:451
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Reward & Recognition

    Most of the time, employees find rewards and recognition more motivating than money. As a matter of fact, it has been found that an employee is more likely to leave an organization because he or she did not receive adequate recognition.

    #11 ID:1881
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Leadership, Retention Aid
  • Setting Expectations & Measurement

    To be satisfied with their jobs, employees want and need to have a clear idea of what is expected from them. Performance expectations can be an employee’s role in the organization, a specific result to be achieved or goals to accomplish.

    #12 ID:1879
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Leadership, Retention Aid
  • They're All Out to Get Me

    Handling a performance discussion when an employee believes a rating is unfair or biased.

    #13 ID:211
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Communication, Professionalism Closed Captioned
  • What Could Have I Done Differently?

    It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

    #14 ID:1877
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Leadership
  • When They Just Don't Care

    Helping an employee overcome a lackadaisical (or a 'just don't care') attitude.

    #15 ID:215
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Communication, Professionalism Closed Captioned
  • After the Hire - Program Introduction

    Retaining valued employees is one of the major challenges facing organizations today and in the future. With a tight labor market and our competitive environment, retaining our good employees is one of the most important efforts we can make as managers. Not only must we find and hire great employees, we have to work hard to keep them.

    #16 ID:1883
    Topic: Management Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Office & General Other Topics: Assessing Performance, Leadership
  • AWOL Paul

    When privacy and productivity clash

    #17 ID:640
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Inclusion & Equity, Interpersonal Skills, Professionalism, Respect, Workplace Privacy
  • Good Enough

    Not meeting expectations on the job

    #18 ID:650
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • Grief

    When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.

    #19 ID:653
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Inclusion & Equity, Interpersonal Skills, Professionalism, Respect
  • I Beg Your Pardon

    Unprofessional hygiene practices

    #20 ID:651
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • I Couldn't Help But Overhear

    Dealing with employees talking about organizing a union

    #21 ID:626
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • I Deserve It

    Not performing up to expectations

    #22 ID:649
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • I'm Fine...Really, I Am!

    This case study demonstrates dealing with sensitive and confidential issues. This case study centers around medical issues, the ADA and FMLA.

    #23 ID:634
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Diversity Dynamics, Inclusion & Equity, Interpersonal Skills, Respect
  • Promises, Promises

    Over-promising and under delivering.

    #24 ID:648
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Motivation, Professionalism
  • The Assistant

    Insubordination and unprofessional behavior

    #25 ID:664
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Interpersonal Skills, Professionalism
  • The High Performer

    Coaching high-performers who have trouble getting along with their co-workers

    #26 ID:624
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
  • Article: Full Plate

    The constant pressure to do more with less can lead to worker burnout. Burnout happens when requests for our time and energy exceed our capacity to comply.

    #27 ID:1464
    Topic: Management Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism
  • Article: Productive Workload Management

    It seems donkeys, though beasts of burden, have limits. Load one to excess, and it will be hard pressed to do your bidding. People who work for us are no different. Some can juggle hats, plates, balls, and flaming torches simultaneously. Even the most talented will drop it all if we add too much to the mix.

    #28 ID:1524
    Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Employee Resiliency, Leadership, Management
  • Supervisory Strength Assessment

    A very useful tool for assessing the relevant skills of your supervisors. This toll can also be used as a self-assessment or 360 degree assessment. The tool can be customized per your workplace needs.

    #29 ID:1537
    Topic: Management Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Assessment, Discussion Trigger, Leadership
  • Work Tasks Priority List

    A simple tool to help employees and even new managers/supervisors log their tasks in order to understand and work on time management.

    #30 ID:1539
    Topic: Time Management Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Culture Commitment, Discussion Trigger, Management
  • Do your managers clearly understand the rules about privacy in the workplace? This program examines employees’ right to privacy and your organization’s rights to protect its information and property. Managers will learn how to effectively and legally establish, document, communicate and enforce policies regarding privacy.

    #31 ID:202
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Closed Captioned
  • Managers can protect themselves and their organization against legal action - if they get incidents properly documented. This best-selling resource provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.

    #32 ID:2456
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading, Problem Resolution
  • Best-Selling Program! Disciplining employees is one of the most difficult parts of a manager’s job. Documenting performance is essential in correcting performance problems and protecting yourself as a manager. This best-selling program provides steps to ensure solid, consistent documentation procedures throughout your company. Using the FOSA method, managers will possess the tools to effectively and legally address performance issues.

    #33 ID:2215
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading, Problem Resolution Closed Captioned
  • Discussion Card: Engaged Employees

    Engagement is not the same as employee satisfaction… not the same as employee happiness. Employee engagement is the emotional commitment your employees have to the organization… and its goals. These easy-to-use cards provide a simple model (E.N.G.A.G.E.) along with thought-provoking questions on employee engagement. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #34 ID:2249
    Topic: Motivation Learning Path: Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading, Management, Team Builder or Retention Aid
  • Documenting Discipline™ (For Manufacturing/Industrial)

    Disciplining and documenting employee performance is one of the most difficult parts of a manager’s job. But documenting performance is essential in correcting performances that require discipline, even praise-and protecting yourself as a manager. This manufacturing and industrial version of the best seller, Documenting Discipline™ provides steps to ensure solid, consistent documentation procedures throughout your company. Using the FOSA system, your managers can possess the tools to effectively and legally address performance issues.

    #35 ID:2307
    Topic: Management Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading
  • Preparing for The Three-Dimensional Interview

    Preparing to conduct an effective interview.

    #36 ID:347
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
  • It's the Law™ - Program Introduction

    Explains the responsibility of managers to know the law and how it applies in their workplace

    #37 ID:131
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Compliance, Ethics, Harassment Prevention, Leadership, Management, New Supervisor Closed Captioned
  • Clarify Actions and Outcomes (Interviewing Tips)

    Explanation of the probing strategy of clarifying actions and outcomes.

    #38 ID:441
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Common ADA Questions About Hiring

    Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.

    #39 ID:1980
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Conducting The Three-Dimensional Interview

    Explanation of how to conduct an effective three-dimensional interview.

    #40 ID:348
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
  • Create a Probe from a Job Task (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #41 ID:445
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Evaluating Performance and Progressive Discipline

    Introduces managers' responsibilities related to evaluating performance and progressive discipline.

    #42 ID:135
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Evaluating The Three-Dimensional Interview

    Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

    #43 ID:349
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
  • FMLA - Returning to Work

    As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.

    #44 ID:1531
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • It's Just a Card, Right?

    This vignette covers union authorization card signing. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

    #45 ID:714
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Management
  • Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions

    Avoiding illegal questions during the interview process.

    #46 ID:176
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks

    Conducting legal reference and background checks.

    #47 ID:177
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Recruiting and Hiring: Describing the Job

    The importance of using job-specific language and not exaggerating the benefits of a job during the recruiting and interviewing process

    #48 ID:174
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally

    Dealing with members of a federally-protected status group during the recruiting and interviewing process.

    #49 ID:175
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Recruiting and Hiring: Protected Classifications

    The importance of avoiding reverse discrimination in the recruiting and hiring process.

    #50 ID:178
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy

    Managing employees' expectations of privacy in the workplace.

    #51 ID:197
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Workplace Privacy: Obtaining Employee Consent

    How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry

    #52 ID:198
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Workplace Violence: An Employee with a Temper

    Dealing with hot tempers that could potentially lead to workplace violence.

    #53 ID:2552
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
  • Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider

    Discusses how an employee who makes threats toward persons who do not work for their organization can still impact the organization's susceptibility to hostile work environment issues and other lawsuits.

    #54 ID:2553
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
  • Legal Briefs™ Workplace Violence: Investigating Rumors of Threats

    The importance of investigating rumors of threats regardless of who is involved.

    #55 ID:2554
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
  • Legal Briefs™ Workplace Violence: Pre-Employment Screening

    Obtaining permissions for pre-employment screening

    #56 ID:2550
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
  • Probe Based on Non-Verbal Cues (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #57 ID:447
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Current Work Example #1 (Interviewing Tip)

    Explanation of the probing strategy of probing for a current work example

    #58 ID:440
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Current Work Example #2 (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question

    #59 ID:448
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Current Work Example #3 (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #60 ID:449
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for Actions Taken (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question

    #61 ID:450
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe Into Verbal Cues (Interviewing Tip)

    Example of interview question and candidate response to prompt probing question.

    #62 ID:446
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Public Display (Union Flyers)

    This vignette covers union flyers in break rooms. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

    #63 ID:717
    Topic: Compliance Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Management
  • Recruiting and Hiring

    Introduces managers' responsibilities related to recruiting and hiring practices.

    #64 ID:134
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity Dynamics, Inclusion & Equity, Interpersonal Skills, Professionalism, Respect Closed Captioned
  • Repeat the Question (Interviewing Tips)

    Example of interview question and candidate response to prompt probing question

    #65 ID:443
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Seek Contrary Evidence (Interviewing Tip)

    Explanation of the probing strategy of seeking contrary evidence.

    #66 ID:442
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • She's Good, But She Could Be Better

    Helping a top performer become even more effective and productive.

    #67 ID:214
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Communication, Professionalism Closed Captioned
  • Succeeding vs. Settling (Employee View Point)

    Keeping the best employees means you need to help them succeed! That takes effort and desire on your part. Desire to give feedback - both good and critical... and encouragement.

    #68 ID:1878
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Leadership, New Supervisor, Retention Aid
  • Credibility Is...™

    Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.

    #69 ID:2009
    Topic: Leading Learning Paths: Leadership, Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Professionalism
  • Engagement Is...™

    Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day, committed to their organization’s goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of engaging your employees.

    #70 ID:2196
    Topic: Leading Learning Path: Leadership Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Learning Reinforcement, Management
  • Discussion Card: Managing Diverse Teams

    These colorful, easy-to-use cards provide a leadership model (M.A.N.A.G.E.) and questions to address common team issues. These cards are great for a quick training reminder or conversation starter.

    #71 ID:1638
    Topic: Management Learning Paths: Diversity, Equity, Inclusion & Respect, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Diversity Dynamics, Leadership, Learning Reinforcement, Team Builder, Team Builder or Retention Aid, Training Support
  • Legal Briefs™ Discipline & Termination - Program Introduction

    Let's face it, terminating employees is really tough. The video introduces five common issues managers struggle with when dealing with discipline and termination.

    #72 ID:156
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ The ADA - Program Introduction

    As a manager or supervisor, there are key legal concepts we need to be aware of in our workplace. This video starts with the definition and key concepts of the American Disabilities Act.

    #73 ID:189
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Workplace Privacy - Program Introduction

    How an organization establishes, documents, communicates and enforces employment policies can impact workplace privacy.

    #74 ID:196
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Legal Briefs™ Workplace Violence: Program Introduction

    Preventing workplace violence begins with manager awareness.

    #75 ID:2548
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
  • Let's T.A.L.K.™ - Program Opening/T.A.L.K. Model Explained

    Explanation of the T.A.L.K. communication model for handling performance appraisal discussions. Great primer for managers needing help with key communication interactions.

    #76 ID:210
    Topic: Management Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Discipline & Termination: Three Actions for Keeping It Legal

    A quick review of actions and tips that managers can take to keep discipline and termination actions legal.

    #77 ID:163
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • It's the Law™ - Program Conclusion

    Summarizes the basic guidelines managers can use to avoid costly lawsuits and keep their organizations out of court.

    #78 ID:138
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism Closed Captioned
  • Legal Briefs™ Recruiting and Hiring: Actions for Staying Out of Court
    #79 ID:179
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • The Three-Dimensional Interview - Program Summary

    Review of how to prepare,conduct and evaluate an effective three-dimensional interview.

    #80 ID:350
    Topic: Management Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
  • What You Need to Know - Five Actions for Staying Out of Court

    Reviews the responsibilities and actions managers need to know in regards to The American Disabilities Act

    #81 ID:194
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • I Wish My Manager Would Just...™ Discussion Book

    Companion discussion guide/book for the I Wish My Manager Would Just...™ video program. Get more out of this video program with the discussion guide that helps drive the facilitated session with thought-provoking questions and information. Soft-cover book. 10-pack.

    #82 ID:2585
    Topic: Leadership Learning Path: Leadership Type: Pocket Guides Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Management, Professionalism
  • Burn Out (Manager)

    Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!

    #83 ID:661
    Topic: Motivation Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management
  • Dysfunctional Teams

    Dealing with team conflict

    #84 ID:632
    Topic: Communication Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Management, Professionalism, Teamwork
  • Sharing the Load

    This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.

    #85 ID:652
    Topic: Management Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Inclusion & Equity, Professionalism, Respect
  • Trouble at Home

    Workplace privacy and performance

    #86 ID:662
    Topic: Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management, Professionalism
  • Article: Promote Wisely

    We often do this dumb thing in corporations. We want to recognize employees who do brilliant technical work, so we reward them with our plum management jobs. Sure, sometimes these people are brilliant managers, too. Far too often they end up cutting a destructive Tasmanian Devil-like swath through the organization as they spin their way up the corporate ladder.

    #87 ID:1505
    Topic: Leading Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management, Professionalism, Training Activities
  • Strategic Planning Primer

    Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.

    #88 ID:1508
    Topic: Problem Resolution Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Collaboration, Management
  • SMART-START™ Leadership: The Myth & The Reality

    A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about leadership principles and concepts.

    #89 ID:493
    Topic: Leadership Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Management, Motivation, Professionalism
  • Completely updated in 2021! The powerful program features employees speaking out about what their managers could do to help them be successful. It provides a fantastic look into what employees are really thinking about when it comes to their manager/supervisor relationship.

    #90 ID:2584
    Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Communication & Influencing, Management, Professionalism, Teamwork Closed Captioned
  • World-Wide Best-Seller! Now you can take the guesswork out of hiring by relying on fair, logical ways to identify the best candidate for a job. This excellent how-to book will help you learn how to use the behavior-based approach to interviewing. By asking questions that probe for past behavior, you will be able to identify the candidate best suited for the job. You’ll also discover tips on how to save an uncomfortable interviewing situation. This How-To Book™ is 96 pages.

    #91 ID:2455
    Topic: Interviewing Learning Paths: Leadership, Personal Performance Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Hiring & Recruiting, Management
  • National Best-Seller! Managers within your organization may well understand the importance of avoiding obvious discriminatory interview questions. But what if a manager asks a discriminatory question unintentionally? The principles of legal and effective interviewing are presented in this Law & Order-style program, find out the interview no-no's, side-step the legal landmines, and conduct a fair and effective interview.

    #92 ID:2217
    Topic: Interviewing Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Management Closed Captioned
  • Employment practices in the United States are governed by a wide variety of federal, state, and local laws. As a manager or supervisor, you must understand these laws so that you can make objective, consistent, and legal decisions. You do not have to be an expert on every aspect of every employment law, but you do have to know enough to recognize when you need to seek help from a human resources professional or legal counsel.

    #93 ID:2466
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management
  • Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.

    #94 ID:1417
    Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Learning Reinforcement, Management, Professionalism
  • Legal Briefs™ Harassment & Discrimination: Promoting Respect & Preventing Discrimination

    Do your managers know that they are legally responsible for addressing harassment and discrimination situations in their workplaces? This program brings them up to speed fast using straightforward language and real-world examples. Managers gain the knowledge, tools and insights they need to protect themselves and their organizations from lawsuits and regulatory actions.

    #95 ID:2523
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned
  • Empowerment Works: A Guide for Supervisors and Employees (How-To Book)

    Just as we instill courage when we “en-courage,” we develop power when we “em-power.” Empowerment relies upon the willingness of employees at all levels of an organization to accept the responsibilities that accompany authority. Empowerment is a kind of democracy in the workplace. Like democracy, empowerment frees us to make decisions and take action. And like democracy, empowerment requires that we recognize and establish boundaries within which effective decisions and actions can occur.

    #96 ID:2536
    Topic: Leading Learning Path: Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, New Supervisor
  • Taking the Step Up to Supervisor (How-To Book)

    Becoming a supervisor is your first step in the challenging and rewarding field of management. You have earned a new level of responsibility and authority because of your technical skills, attitude, and potential. Now you must master different skills to help you continue to advance and grow. This book will help you do that.

    #97 ID:2463
    Topic: New Supervisor Learning Path: Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Leading, Management
  • You Can't Do It All: Effective Delegation for Supervisors (How-To Book)

    Most accomplished leaders would agree that delegation is one of the most important skills in their repertoire. Why? Imagine your own situation: Are you a manager or supervisor who comes in early, stays late, and gives 110 percent? Then delegation will help you improve your results while decreasing the time you spend at work. Do you wish your employees were more loyal to you or the organization? When you delegate well, your employees widen their horizons, develop new skills, and enjoy a new level of authority. That usually leads to an impressive increase in loyalty and commitment.

    #98 ID:2537
    Topic: Leading Learning Path: Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, New Supervisor
  • Traditional vs. Behavior-Based Interviewing Questions

    When it comes to behavior-based interviewing, it's all in how you ask your questions. This video is designed to illustrate the difference between a traditional interview question and a behavior-based interview question.

    #99 ID:2475
    Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interviewing, Leading, Management Closed Captioned
  • Profit is Not a Dirty Word: What Community Colleges Must Do for a Sustainable Future

    Executive brief for community college leaders and HR professionals in the education industry on the controversial topic of profit.

    #100 ID:721
    Topic: Change Learning Path: Leadership Type: Trainer Resource Other Topics: Management