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Results for Learning Path: Leadership Topic: Communication

The “Whatever” Co-Worker… (Healthcare)
#81 ID:2124

The “Whatever” Co-Worker… (Healthcare)

Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

Video Vignettes Leadership, Personal Performance Leadership, Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

They're All Out to Get Me
#82 ID:211

They're All Out to Get Me

Handling a performance discussion when an employee believes a rating is unfair or biased.

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

Unclear Expectations - Using Progressive Discipline
#83 ID:1866

Unclear Expectations - Using Progressive Discipline

Progressive discipline is really a matter of following a series of planned actions when dealing with employee performance issues or infractions of company policy. The actions intensify in seriousness if the employee continues to fail to meet job expectations and standards.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Using a Corrective Discussion
#84 ID:1868

Using a Corrective Discussion

Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Using a Corrective Discussion (Aggressive Employee)
#85 ID:1869

Using a Corrective Discussion (Aggressive Employee)

Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Wake Up & Say Something Positive!
#86 ID:1843

Wake Up & Say Something Positive!

Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people whale done responses are so important.

Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Professionalism

Whale Done! Response and the Four Steps Defined
#87 ID:391

Whale Done! Response and the Four Steps Defined

Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.

Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

Whale Done! To a Manager
#88 ID:394

Whale Done! To a Manager

How using specific language to describe a job well done encourages management performance.

Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

Whale Done! To a Work Team
#89 ID:392

Whale Done! To a Work Team

Explains the positive impact a Whale Done! approach has on a work team.

Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

Whale Done! To an Individual
#90 ID:393

Whale Done! To an Individual

Using the Whale Done! approach to encourage an employee to take initiative with a new process.

Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

When They Just Don't Care
#91 ID:215

When They Just Don't Care

Helping an employee overcome a lackadaisical (or a 'just don't care') attitude.

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

Coaching Is...™
#92 ID:1544

Coaching Is...™

Coaching is rewarding… but it takes work. Coaches help develop skills and abilities of others, but being a great coach takes courage. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on the power of coaching others.

Discussion Generators Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Learning Reinforcement

Discussion Card: Collaboration
#93 ID:1785

Discussion Card: Collaboration

These easy-to-use cards provide a simple model (T.E.A.M. U.P.) along with thought-provoking questions on the power of collaboration and effective teamwork in the workplace. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Leadership, Personal Performance Teamwork, Communication, Leadership, Management, Discussion Trigger, Culture Commitment, Energizer or Team Builder, Team Builder or Retention Aid, Collaboration, Learning Reinforcement

Discussion Card: Difficult Conversations
#94 ID:2014

Discussion Card: Difficult Conversations

Having a crucial discussion with coworkers and/or employees could mean the difference between resolving an issue or disrupting a relationship. These easy-to-use cards provide a simple model (S.O.R.T. O.U.T.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement

Discussion Card: Leadership
#95 ID:2147

Discussion Card: Leadership

Are you leveraging the true power of leadership within you team? With your employees? Being a good leader isn't rocket science, but it takes skill... and patience... and practice. These easy-to-use cards provide a simple model (L.E.A.D.E.R.) along with thought-provoking questions on better understanding what it takes to truly lead. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership Leading, Leadership, Management, Teamwork, Communication & Influencing, Learning Reinforcement

Once and For All: Program Introduction
#96 ID:1875

Once and For All: Program Introduction

The longer we allow employee performance issues to continue, the more we put productivity and the effectiveness of our department, team or organization at risk.

Video Introduction Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Whale Done! - Program Introduction with Ken Blanchard
#97 ID:380

Whale Done! - Program Introduction with Ken Blanchard

Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.

Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

Coaching for S.A.L.E.™ Success: Program Conclusion
#98 ID:597

Coaching for S.A.L.E.™ Success: Program Conclusion

Program summary for Coaching for S.A.L.E. Success.

Video Summary Leadership Sales & Service, Communication, Interpersonal Skills, Coaching & Mentoring

Conflict 101™ - The Bottom Line
#99 ID:1966

Conflict 101™ - The Bottom Line

There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.

Video Summary Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

It's the Law™ - Program Conclusion
#100 ID:138

It's the Law™ - Program Conclusion

Summarizes the basic guidelines managers can use to avoid costly lawsuits and keep their organizations out of court.

Video Summary Ethics & Compliance, Leadership Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism