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Results for Learning Path: Leadership Topic: Communication

Equal Employment

Equal Employment

Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly.

Video Vignettes Ethics & Compliance, Leadership Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect

Evaluating Performance Challenges

Evaluating Performance Challenges

When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

FMLA - Key Actions to Stay in Compliance

FMLA - Key Actions to Stay in Compliance

Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

FMLA - Reduced Schedules & Leaves

FMLA - Reduced Schedules & Leaves

One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

FMLA - Returning to Work

FMLA - Returning to Work

As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

FMLA - What Qualifies for FMLA Leave?

FMLA - What Qualifies for FMLA Leave?

You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.

Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

Explanation of the probing strategy of following a verbal or non-verbal lead.

Video Vignettes Leadership Interviewing, Communication, Leadership, Professionalism

I'm Not Signing That

I'm Not Signing That

Handling a situation when an employee refuses to sign a performance appraisal

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

Insight: Build on Strengths (Not Fixing Weaknesses)

Insight: Build on Strengths (Not Fixing Weaknesses)

The notion that to become a great leader one must build strengths rather than fix weaknesses.

Video Vignettes Leadership Leadership, Change, Communication, Motivation, Interpersonal Skills, Professionalism

It's Not My Fault!

It's Not My Fault!

Handling a performance discussion when an employee believes the information leading to a rating is biased; helping an employee take responsibility for their performance.

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

Marcus' Dilemma

Marcus' Dilemma

Adapting to a restructure change within the workplace.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Selling

Not About Bad to Good, But Good to Great!

Not About Bad to Good, But Good to Great!

The notion that to become a great leader one must focus not on going from bad to good,but from good to great.

Video Vignettes Leadership Leadership, Change, Communication, Motivation, Interpersonal Skills, Professionalism

Performance Doesn’t Improve (Verbal Warning)

Performance Doesn’t Improve (Verbal Warning)

When an employee doesn’t do what he or she said she could or would do, move to the first formal step of progressive discipline, a verbal warning. The verbal warning is a discussion where you let the employee know what specific behavior is unacceptable and that it has to stop.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Plan Regular Discussions

Plan Regular Discussions

When an employee has responded well to your corrective discussion, it doesn’t end there. Take time to hold regular performance discussions with all employees all the time. Conversations like these will save you time, improve productivity and increase employee morale.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Prepare for Communicating Effectively

Prepare for Communicating Effectively

How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Probe Based on Non-Verbal Cues (Interviewing Tip)

Probe Based on Non-Verbal Cues (Interviewing Tip)

Example of interview question and candidate response to prompt probing question.

Video Vignettes Leadership Management, Communication, Leadership, Professionalism

Probe for a Current Work Example #1 (Interviewing Tip)

Probe for a Current Work Example #1 (Interviewing Tip)

Explanation of the probing strategy of probing for a current work example

Video Vignettes Leadership Management, Communication, Leadership, Professionalism

Probe for a Current Work Example #2 (Interviewing Tip)

Probe for a Current Work Example #2 (Interviewing Tip)

Example of interview question and candidate response to prompt probing question

Video Vignettes Leadership Management, Communication, Leadership, Professionalism

Probe for a Current Work Example #3 (Interviewing Tip)

Probe for a Current Work Example #3 (Interviewing Tip)

Example of interview question and candidate response to prompt probing question.

Video Vignettes Leadership Management, Communication, Leadership, Professionalism

Probe for a Negative Example (Interviewing Tip)

Probe for a Negative Example (Interviewing Tip)

Example of interview question and candidate response to prompt probing question.

Video Vignettes Leadership Leadership, Communication, Leadership, Professionalism