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Results for Learning Path: Leadership Topic: Communication

  • Real Examples - Performance Challenges

    Of all the things we do, dealing with and resolving our employee performance challenges are among our most difficult responsibilities.

    #61 ID:1865
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Assessing Performance, Leadership, Problem Resolution
  • Recruiting and Hiring

    Introduces managers' responsibilities related to recruiting and hiring practices.

    #62 ID:134
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity Dynamics, Inclusion & Equity, Interpersonal Skills, Professionalism, Respect Closed Captioned
  • Redirection and the Five Steps Explained

    Explains how to refocus attention and energy on desirable behavior.

    #63 ID:387
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Redirection With a Coworker

    How using positive redirection with a coworker improves relationships and performance.

    #64 ID:388
    Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Redirection With a Team Member

    How using positive redirection with a team member improves relationships and productivity.

    #65 ID:389
    Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Redirection With an Employee

    How a supervisor uses positive redirection to correct a mistake and meet customer needs.

    #66 ID:390
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Repeat the Question (Interviewing Tips)

    Example of interview question and candidate response to prompt probing question

    #67 ID:443
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Return to the Target of the Question (Interviewing Tips)

    Explanation of the probing strategy of returning to the target of the question

    #68 ID:438
    Topic: Interviewing Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Seek Contrary Evidence (Interviewing Tip)

    Explanation of the probing strategy of seeking contrary evidence.

    #69 ID:442
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Shamu Special

    Review of the power of positive relationships.

    #70 ID:395
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Sales & Service Closed Captioned
  • So, How Am I Doing?

    The importance of being proactive and clarifying information when giving and receiving feedback.

    #71 ID:356
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Team Troubles? (The 'Fight' Approach to Conflict)

    Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.

    #72 ID:1474
    Topic: Teamwork Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Change, Communication, Conflict Resolution, Interpersonal Skills, Professionalism Closed Captioned
  • They're All Out to Get Me

    Handling a performance discussion when an employee believes a rating is unfair or biased.

    #73 ID:211
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Communication, Professionalism Closed Captioned
  • Unclear Expectations - Using Progressive Discipline

    Progressive discipline is really a matter of following a series of planned actions when dealing with employee performance issues or infractions of company policy. The actions intensify in seriousness if the employee continues to fail to meet job expectations and standards.

    #74 ID:1866
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Leadership, Problem Resolution
  • Using a Corrective Discussion

    Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

    #75 ID:1868
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Leadership, Problem Resolution
  • Using a Corrective Discussion (Aggressive Employee)

    Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

    #76 ID:1869
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Leadership, Problem Resolution
  • Wake Up & Say Something Positive!

    Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people whale done responses are so important.

    #77 ID:1843
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Whale Done! Response and the Four Steps Defined

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.

    #78 ID:391
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Whale Done! To a Manager

    How using specific language to describe a job well done encourages management performance.

    #79 ID:394
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Sales & Service Closed Captioned
  • Whale Done! To a Work Team

    Explains the positive impact a Whale Done! approach has on a work team.

    #80 ID:392
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned