Search Video Library for: Leadership, Communication
Redirection With a Coworker
How using positive redirection with a coworker improves relationships and performance.
Redirection With a Team Member
How using positive redirection with a team member improves relationships and productivity.
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Shamu Special
Review of the power of positive relationships.
So, How Am I Doing? (from Achieving Communication Excellence)
The importance of being proactive and clarifying information when giving and receiving feedback.
Whale Done! Response and the Four Steps Defined
Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.
Whale Done! To a Manager
How using specific language to describe a job well done encourages management performance.
Whale Done! To a Work Team
Explains the positive impact a Whale Done! approach has on a work team.
Whale Done! To an Individual
Using the Whale Done! approach to encourage an employee to take initiative with a new process.
Discussion Card: Nonverbal Communication
Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Case Study: AWOL Paul (a manager)
When privacy and productivity clash.
Case Study: The Rivals (manager)
Handling conflict between two employees
Good Enough
Not meeting expectations on the job
I Beg Your Pardon
Unprofessional hygiene practices
I Deserve It
Not performing up to expectations
Promises, Promises
Over-promising and under delivering.
Shared Resources
When a colleague monopolizes shared resources
Teamwork
What is an "unfair advantage" when you are up for a promotion?
The Assistant
Insubordination and unprofessional behavior
The Concerned Neighbor
Sharing confidential patient information via social media