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Being Accountable and Flexible
How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.
Being Positive and Proactive
How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.
Build Trust
Building positive relationships by building trust.
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Coaching Is Being Specific
Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Commit to Change (Situation Set-up)
This situation discusses the importance of gaining commitment for a change.
Communicate About Change (Resolution)
The importance of effective communication when dealing with change. This video shows the resolution of the situation.
Communicate About Change (Situation Set-Up)
The importance of effective communication when dealing with change.
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
Did You Hear About...?
How many times have you found out something about somebody you work with and - you don't mean to – but you start treating the person differently. Believe it or not, that could end up being a bad thing. Gossip in the workplace usually ends up bad...for everyone.
Did You Read That Story in the Paper?
Reacting to a disturbing performance review with veiled threats
Discipline & Termination: Avoiding Discipline
This video clip covers possible legal implications if a manager avoids taking appropriate disciplinary action with an employee.
Discipline & Termination: Avoiding Termination
This video clip discusses the legal implications of a manager avoiding termination action as well as how avoiding termination action may lead to unlawful retaliation or a negligent retention lawsuit.
Discipline & Termination: Documenting Correctly
This video clip covers the legal implications of under-documenting and over-documenting performance issues as well as the importance of documenting correctly.
Discipline & Termination: Inconsistent Discipline
This video clip discusses the possible legal implications if a manager does not use consistent disciplinary action with all employees.
Discipline & Termination: Preparing to Terminate
This video clip tackles the issue of not being prepared for a termination meeting and how it can cause managers to say or do something inappropriate and/or illegal.
Do I Have to Spell It Out?
When generational communication differences cause misunderstandings about work requirements and work/life balance
Eid-Ul-Fitr
The concept of inclusiveness within a diversity context; an example of why it's important to consider non-mainstream religion and the impacts our actions have on maintaining an inclusive workplace.