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Ask Probing Questions (from More Than a Gut Feeling™ IV)
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One of the steps in the behavior-based interview process, asking probing questions is essential in getting your interview questions answered... effectively. This video provides some tips on the importance of asking the right questions to get the most accurate information from interviewees.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Wanna Bet?
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In many organizations, the use of internet, intranet and other electronic media, such as voicemail and email, is restricted to business use. If personal use is allowed, the technology must be used in accordance with policy and the law - especially when it comes to possible cybersecurity impacts.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Cybersecurity, Professionalism
Preparing for the Interview (from More Than a Gut Feeling™ IV)
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When it comes to effective interviewing... preparation is essential. This video walks you through the preparation needed for conducting a behavior-based interview.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
The Interview Sequence (from More Than a Gut Feeling™ IV)
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There is a process when it comes to behavior-based interviewing. This video gives you look into the powerful interview process based on the world's best-selling interviewing program.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Understanding Behavior-Based Interviewing (from More Than a Gut Feeling™ IV)
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The key to effective interviewing is having a plan.. a plan that's grounded in behavior-based interviewing principles. This video gives you an introduction to the behavior-based interviewing concept.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Intro / Turnover is Costly (from More Than a Gut Feeling™ IV)
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We all know that turnover is costly. And that is what generally happens when we hire the wrong people. This video sets up the behavior-based approach - hitting on the true costs of turnover.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
L.E.A.D. with Integrity™: Promoting a Culture of Ethical Conduct and Compliance
Digitally Re-Mastered in HD Format! Help managers and supervisors step up to the daily task of promoting ethical conduct and ensuring compliance. Using the L.E.A.D. model, your managers, directors, supervisors and team leaders will develop the skills needed to foster, influence and sustain a culture of ethics and compliance.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management, Professionalism
Integrity Every Day: Real Choices. Right Decisions.
Teach your employees what it really means to consistently act with integrity—the kind of integrity that leads to organizational excellence! Designed specifically for healthcare institutions, this video-driven workshop will help create a safe environment of committed, ethical employees by giving them a common language to discuss and address today’s most challenging ethical work-related issues.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Change, Compliance, Effective Leadership, Professionalism
Everybody Does It
Unauthorized use of intellectual property; copying work-related software for home use.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Professionalism
E•Z START™ Tackling Illegal Stereotypes (National Origin)
Being frustrated with co-workers from time-to-time is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal. This E•Z START™ is geared towards all employees within your organization - providing a lesson on the detrimental impact of stereotypes. Total Discussion Time: 30-60 Minutes
E∙Z START™ Ethics & Compliance Discrimination, Compliance, Micro-Inequities/Micro-Aggressions
If You Change Your Mind…
Our working relationships are complicated for all kinds of reasons. That's why we really have to know where the lines are when it comes to managing our interactions with co workers, customers, and vendors. Take the unwanted pursuit of a relationship. It doesn't make any difference where it comes from a manager, a coworker, a vendor or a customer unwanted pursuit could be considered illegal harassment and simply can't be a part of the workplace.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Onboarding, Workplace Civility
People Like That…
All of us have things that we value and believe in strongly. But it's important that we make sure that we don't cross the line and allow those convictions to get in the way of treating others with respect. Most organizations have policies that prohibit harassment and discrimination based on sexual orientation.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
It Wasn’t Personal or Anything…
In general, there's nothing wrong with kidding around at work. But we can step over the line when it comes to having fun at someone else's expense. Hazing, teasing, profanity, and horseplay are the kinds of unprofessional behaviors that lead to low morale, low productivity, turnover and even safety issues.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Onboarding, Professionalism, Workplace Civility
I’ve Got Another One…
Most of us like a good joke, right? The problem is, while we may think we know what's acceptable, there's a fine line between funny and disrespectful. We can't always know what may be offensive just by looking at someone. That's why we have to focus on respect when it comes to things like, jokes, off hand comments, posts, puns, texting cartoons, drawings, pictures or videos at work.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
Just Being Paranoid…
Being frustrated with co-workers from time-to-time is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
Nothing’s Going On…
Workplace gossip is one of those areas where it's easy to find ourselves on the wrong side of the line. While it may seem like harmless talk, it's not. Not only is gossip unprofessional because it destroys respect and trust in the workplace; it can also get you and your organization into a lot of legal trouble.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
Everyday Diversity™ Three Strikes
Everyone is a combination of the many things different aspects of our lives. Daughter, engineer, team lead, brother/sister, type A personality, lover of jazz, etc. How all of these come together in the workplace is unique to all of us. Building an inclusive workplace means that people can be authentic and feel that they belong.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Racial Equity, Respect / Respectfulness
Everyday Diversity™ The Assertive Salesperson
When we think about other people, we need to be aware of how bias may come into play. This is particularly true when the same behavior is seen as positive or negative depending on the gender of the other person. As we think about how to put awareness into action, we must watch the words we use to describe others and strive to be fair and equitable in our descriptions.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness
Everyday Diversity™ Are You Speaking English?
Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Customer Service, Diversity Dynamics, Respect / Respectfulness
Everyday Diversity™ Difficult Name
We all know the dangers that come from making assumptions based on one aspect of a person - such as their name. People want to be seen as whole people and our name is just one part of who we are. This kind of bias can be very subtle and we may not even realize that it is being done. So, as we think about putting this into action, let’s support all of employees in the appropriate pronunciation of their names and to watching any biases that start from someone’s name.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness