Search Video Library (622 Assets Found)

Results for Suggested Industry Usage: Government

  • SMART-START™ Government Pride: Serving in the Public Sector

    Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

    #1 ID:575
    Topic: Motivation Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Government Other Topics: Leadership, Sales & Service
  • I Don't Have Time

    Maintaining accurate patient records even when time is short.

    #2 ID:580
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Professionalism Closed Captioned
  • I Don't Want Anybody to Get in Trouble

    Healthcare workers' responsibility to report suspicious activity.

    #3 ID:582
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • Listen Up!

    The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

    #4 ID:352
    Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • That Hurts!

    Healthcare workers' role in ensuring quality of care.

    #5 ID:581
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • Integrity Every Day: Program Conclusion

    Summarizes how to maintain integrity each and every day.

    #6 ID:586
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Summary Suggested Industry Usage: Healthcare, Government Other Topics: Change, Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Because appropriate touching varies so much among different people, the best advice is to keep close personal touch to a minimum and always on a professional level. For example, a congratulatory handshake or fist bump. Beyond that, unless you are absolutely sure that your contact is welcomed by the other person, it's best not to touch them at all.

    #7 ID:2514
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Professionalism, Workplace Civility Closed Captioned
  • Sexual jokes, innuendos or graphic stories could easily cross the line from simply inappropriate and unprofessional to unlawful... in a hurry! Understanding the line when it comes to workplace jokes is key to avoiding a sexual harassment lawsuit.

    #8 ID:2516
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Professionalism, Workplace Civility Closed Captioned
  • Could you recognize how an unwelcome pursuit can become harassing behavior? What if it was a manager pursuing an employee? Inappropriate or illegal?

    #9 ID:2507
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Professionalism, Workplace Civility Closed Captioned
  • Common questions often asked about workplace sexual harassment. The FAQ is a quick list of questions most asked regarding sexual harassment. It also includes the most common definitions often found in sexual harassment training.

    #10 ID:2574
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
  • National Best-Seller! Managers within your organization may well understand the importance of avoiding obvious discriminatory interview questions. But what if a manager asks a discriminatory question unintentionally? The principles of legal and effective interviewing are presented in this Law & Order-style program, find out the interview no-no's, side-step the legal landmines, and conduct a fair and effective interview.

    #11 ID:2217
    Topic: Interviewing Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Management Closed Captioned
  • Managers can protect themselves and their organization against legal action - if they get incidents properly documented. This best-selling resource provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.

    #12 ID:2456
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading, Problem Resolution
  • Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!

    #13 ID:2210
    Topic: Leading Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Motivation Closed Captioned
  • Employment practices in the United States are governed by a wide variety of federal, state, and local laws. As a manager or supervisor, you must understand these laws so that you can make objective, consistent, and legal decisions. You do not have to be an expert on every aspect of every employment law, but you do have to know enough to recognize when you need to seek help from a human resources professional or legal counsel.

    #14 ID:2466
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management
  • In order for businesses to survive and remain competitive, they must respond to this changing environment. As Tom Peters observes in Thriving on Chaos, “Excellent firms don’t believe in excellence—only in constant improvement and constant change.” As part of their response to change, successful organizations seek ways to support and foster employee growth and development. Managers are developing skills to facilitate this process. They are acting as mentors to their employees. Coworkers and other employees with company experience and skills are also offering their services as mentors to less-experienced employees.

    #15 ID:2465
    Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leading
  • Best-Selling Program! Disciplining employees is one of the most difficult parts of a manager’s job. Documenting performance is essential in correcting performance problems and protecting yourself as a manager. This best-selling program provides steps to ensure solid, consistent documentation procedures throughout your company. Using the FOSA method, managers will possess the tools to effectively and legally address performance issues.

    #16 ID:2215
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading, Problem Resolution Closed Captioned
  • Patients in gender transition are dealing with emotions, questions, stares and even discrimination. The bottom line message of this short video is simple: Everyone must be treated with respect. It doesn’t matter if you are a patient, co-worker or vendor, we all deserve to be heard and treated fairly…and…sometimes we need to speak up to make that happen!

    #17 ID:1645
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: TrainingBytes® Suggested Industry Usage: Healthcare, Government Other Topics: Active Bystander / Ally, Diversity Dynamics, Gender Identity, Respect Closed Captioned
  • Recognizing and handling a conflict of interest.

    #18 ID:30
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Introduces what it means to act with integrity on a daily basis.

    #19 ID:579
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Healthcare, Government Other Topics: Change, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • This assessment tool is designed to help you create your own learning objectives on probing into a candidate’s answers in selection interviews. After completion of this workshop you will be able to identify the benefits of the informational probing style, explain five behavior-based probing strategies and demonstrate how to use behavior-based probing techniques.

    #20 ID:919
    Topic: Interviewing Learning Path: Leadership Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Hiring & Recruiting, Leadership
  • If You Change Your Mind…

    Our working relationships are complicated for all kinds of reasons. That's why we really have to know where the lines are when it comes to managing our interactions with co workers, customers, and vendors. Take the unwanted pursuit of a relationship. It doesn't make any difference where it comes from a manager, a coworker, a vendor or a customer unwanted pursuit could be considered illegal harassment and simply can't be a part of the workplace.

    #21 ID:2260
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Onboarding, Workplace Civility Closed Captioned
  • She’s Asian, Right!

    Blaming an Asian employee for a world-wide pandemic based on their heritage makes no sense. It's this type of explicit bias that not only impacts personal relationships, but if it's allowed to spread within an organization, it can potentially cause deeper harassment and discrimination issues.

    #22 ID:2416
    Topic: Respect Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Inclusion & Equity, Onboarding Closed Captioned
  • I Can’t Take It Anymore!

    Change! How many of us really like it? We all know it's part of life – part of the workplace. But with change comes stress and uncertainty. Many of us are feeling (or have felt) the impact of working remotely during the pandemic. We’ve been asked to social distance for months and we are all feeling the lack of real co-worker interaction.

    #23 ID:2478
    Topic: Change Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Onboarding, Teamwork Closed Captioned
  • It Wasn’t Personal or Anything…

    In general, there's nothing wrong with kidding around at work. But we can step over the line when it comes to having fun at someone else's expense. Hazing, teasing, profanity, and horseplay are the kinds of unprofessional behaviors that lead to low morale, low productivity, turnover and even safety issues.

    #24 ID:2261
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Compliance, Onboarding, Professionalism, Workplace Civility Closed Captioned
  • It's Just Allergies!

    Yes, coughing in the workplace might take on a whole new meaning in the 'new normal' we face. But allergies, the common cold, even the flu bug will still be found in the workplace. Using good judgement and good hygiene can help prevent the spread of workplace sickness - without discriminating against others based on what we might perceive as fact.

    #25 ID:2417
    Topic: Respect Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Inclusion & Equity, Onboarding Closed Captioned
  • Seek Reverse Information When Interviewing

    Reverse information is the opposite of what the candidate told you, or the opposite of your reaction to the candidate. It is designed to give you a broad sample of the candidate’s job skills and help you get new information to balance an overly positive or overly negative opinion of the candidate.

    #26 ID:2473
    Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interviewing Closed Captioned
  • Effective Project Management (How-To Book)

    Managing a project requires different skills and techniques than managing ongoing responsibilities. The purpose of this book is to acquaint you with the basic skills and tools needed to manage a project. It will not substitute for experience, but it will help direct you to what works in various situations. We have adapted tried-and-true techniques and tools to today’s fast-moving project management landscape where, instead of managing one project at a time, you may find yourself managing or involved in several at once.

    #27 ID:2462
    Topic: Leading Learning Path: Personal Performance Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Personal Improvement
  • Taking the Step Up to Supervisor (How-To Book)

    Becoming a supervisor is your first step in the challenging and rewarding field of management. You have earned a new level of responsibility and authority because of your technical skills, attitude, and potential. Now you must master different skills to help you continue to advance and grow. This book will help you do that.

    #28 ID:2463
    Topic: New Supervisor Learning Path: Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Leading, Management
  • Everyday Diversity™ His Husband

    There are still many stereotypes and prejudices about LGBTQ+ people - and this can often make it hard to come to work depending upon the attitudes and behaviors of co-workers. While we may not agree with every aspect of all of our co-workers, what we can agree on is that people need to be treated with respect and dignity.

    #29 ID:2376
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Respect Closed Captioned
  • Everyday Diversity™ Speak English

    Speaking in a foreign language can be tiring and more challenging. Being able to speak in a native language often makes things easier and quicker - especially when describing work or tasks. It can be easy to assume that when we hear people speaking a foreign language that they are speaking about us. Sometimes this also means that we feel left out of the conversation.

    #30 ID:2380
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion & Equity, Respect Closed Captioned
  • Your Path to Success™ Being Your Best

    Most seem to think that success on the job is all about what you know… or what you can do. Most quickly learn that your attitude and how you act around others are just as important. It's always easy, but it goes a long way towards being your best.

    #31 ID:2281
    Topic: Professionalism Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Personal Improvement Closed Captioned
  • Your Path to Success™ Choosing Integrity

    We all know how important integrity is to our organization, right? You may have even thought, "Hey, we've got a Code of Conduct. We've all been trained. We're go to go!" However… to create a culture of integrity, those policies have to be more than just words on paper. They have to be things we truly live… each and every day.

    #32 ID:2282
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Personal Improvement, Professionalism Closed Captioned
  • Your Path to Success™ Empowering Teamwork

    Even the most talented teams don’t start out as high performing. To begin with, there are steps you can take to set your team up for success and create a work environment that values teamwork and collaboration. Set a vision and shared goals based on trust… explaining how the work of the team fits with the mission and goals of the organization.

    #33 ID:2285
    Topic: Teamwork Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills Closed Captioned
  • Your Path to Success™ Engaging Others

    Engaged employees are not just those who are excited to come to work every day. Engaged employees are deeply involved in, enthusiastic about and committed to their work. They understand their role and how it can impact the future of the organization. Engagement is an employees’ willingness and ability to contribute to the company’s success.

    #34 ID:2286
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Interpersonal Skills Closed Captioned
  • Your Path to Success™ Leading Others

    As a leader, your success is contingent upon the success of those you lead. Leadership is all about: building relationships, communicating clear goals, providing coaching and feedback, setting clear expectations, and… recognizing & celebrating achievements. Leadership is a journey.

    #35 ID:2287
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills Closed Captioned
  • Discussion Card: Engaged Employees

    Engagement is not the same as employee satisfaction… not the same as employee happiness. Employee engagement is the emotional commitment your employees have to the organization… and its goals. These easy-to-use cards provide a simple model (E.N.G.A.G.E.) along with thought-provoking questions on employee engagement. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #36 ID:2249
    Topic: Motivation Learning Path: Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading, Management, Team Builder or Retention Aid
  • Documenting Discipline™ (For Manufacturing/Industrial)

    Disciplining and documenting employee performance is one of the most difficult parts of a manager’s job. But documenting performance is essential in correcting performances that require discipline, even praise-and protecting yourself as a manager. This manufacturing and industrial version of the best seller, Documenting Discipline™ provides steps to ensure solid, consistent documentation procedures throughout your company. Using the FOSA system, your managers can possess the tools to effectively and legally address performance issues.

    #37 ID:2307
    Topic: Management Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading
  • Customer Service Is...™

    What is customer service... really? What does it look like? Why is it important? This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of serving customers - inside or outside of your organization.

    #38 ID:2172
    Topic: Customer Service Learning Path: Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Learning Reinforcement, Professionalism
  • Integrity Every Day: Real Choices. Right Decisions.

    Teach your employees what it really means to consistently act with integrity—the kind of integrity that leads to organizational excellence! Designed specifically for healthcare institutions, this video-driven workshop will help create a safe environment of committed, ethical employees by giving them a common language to discuss and address today’s most challenging ethical work-related issues.

    #39 ID:504
    Topic: Ethics Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Government Other Topics: Change, Compliance, Leadership, Professionalism Closed Captioned
  • They've Never Failed the Test

    Balancing the need to have speedy production while assuring quality control. If you notice a co-worker violating the code of business ethics, it is your ethical obligation to them, to the company, and to yourself to gather your thoughts about the situation and organize an appropriate response to help minimize potential risks.

    #40 ID:35
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Be Careful What You Say

    Providing accurate information even if you are asked to stretch the truth.

    #41 ID:34
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Fearless Facilitation!: How to Lead Effective Training

    This program builds the confidence, poise, knowledge and skills demonstrated by facilitators who are exceptionally competent. Participants will learn how to generate quality discussions, make smooth transitions between activities and manage disruptive behaviors. Organizations will benefit by having facilitators who increase the value of their training sessions, thus building the skills of associates.

    #42 ID:436
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Government Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Want to Bet?

    Unauthorized use of computers; influencing peers to gamble online on work time.

    #43 ID:36
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • A.C.T. with Integrity - Program Conclusion

    Summarizes how to analyze an ethical moment,consider the consequences and take appropriate action.

    #44 ID:614
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned
  • Clarify

    The importance of clarifying how a change impacts everyone differently.

    #45 ID:258
    Topic: Change Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Preparing for The Three-Dimensional Interview

    Preparing to conduct an effective interview.

    #46 ID:347
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
  • Communicate Information

    Learn how to properly and appropriately communicate sensitive information (like layoffs) that impact a work team.

    #47 ID:244
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • After the Hire: Retaining Good Employees

    Hiring good employees is never easy. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This program focuses on how to keep your best employees loyal to your organization.

    #48 ID:805
    Topic: Hiring & Recruiting Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Management, New Supervisor, Retention Aid Seat Time: 24 Minutes
  • Between You and Me: Solving Conflict™ (for The Public Sector)

    Between You and Me: Solving Conflict (Public Sector Version) shows that personal behaviors and situations must be put aside. The focus must be on job-related behavior only. We can’t change an individual’s personality, but we can help change his/her actions!

    #49 ID:2449
    Topic: Conflict Resolution Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Government Other Topics: Communication, Professionalism
  • Fearless Facilitation! How to Lead Effective Meetings™

    Just say "NO" to boring and unproductive meetings. Turn your meeting leaders into Fearless Facilitators! They’ll learn how to bring a laser-like focus to every agenda, handle disruptions with ease and condense a week’s worth of meetings into a single session. Fearless Facilitators expertly foster participation and make any group session more productive.

    #50 ID:428
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Government Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Once and For All: Resolving Performance Challenges

    A straightforward, yet entertaining approach to delivering the message that dealing with employee performance challenges is rarely easy or quick. But not taking effective actions can be damaging and more time-consuming—not to mention the lost product

    #51 ID:804
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Government Other Topics: Assessing Performance, Leadership, Problem Resolution Seat Time: 21 Minutes
  • The Goal™ (Dramatic Version)

    If you are charged with rallying employees behind the concepts of quality and continuous improvement, The Goal: Dramatic Version will help managers achieve or surpass their goal. An engaging drama, this training program not only demystifies corporate buzzwords, like standards and bench marking, but also shows how your company can be run with efficiency and humanity.

    #52 ID:2250
    Topic: Management Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Goals and Goal Setting, Leadership, Leading
  • The Goal™ (How-To Version)

    Like the best-selling book upon which it is based, The Goal shares the inspiring story of Alex Rogo, who uses the principles of the Theory of Constraints (TOC) like bottlenecks, throughput, and flow balancing to transform his mediocre division into a money-making machine. Alex and his team reject common 'nonsense' measurements and discover a commonsense, yet more effective approach to boosting the company's bottom line.

    #53 ID:2371
    Topic: Management Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Goals and Goal Setting, Leading
  • Writing for Business Results

    Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, this program is designed for you.

    #54 ID:1091
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Professionalism
  • A Real Team Player. Not! (Healthcare)

    When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

    #55 ID:2121
    Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Coaching & Mentoring, Communication, Emotional Intelligence, Leading, Management Closed Captioned
  • Are You Giving 110%?

    The concept of respect within a diversity context; an example of different perspectives on work/life balance.

    #56 ID:93
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Communication, Inclusion & Equity, Interpersonal Skills, Leadership, Management, Respect Closed Captioned
  • Build Trust

    Building positive relationships by building trust.

    #57 ID:381
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Clarify Change (Resolution)

    Using clarification techniques to feel comfortable with a change in process.

    #58 ID:457
    Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Clarify Change (Situation Set-up)

    Using clarification techniques to feel comfortable with a change in process.

    #59 ID:407
    Topic: Change Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Coaching Is Being Specific

    Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

    #60 ID:69
    Topic: Coaching & Mentoring Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Commit to Change (Situation Set-up)

    This situation discusses the importance of gaining commitment for a change.

    #61 ID:411
    Topic: Change Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Common ADA Question About Determining Qualifications

    Answers the question,"Do you have to put a disabled candidate at the top of the hiring list even if they are not qualified for the job?"

    #62 ID:191
    Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Common ADA Question About Performance Issues

    Answers the question,"How can a manager deal with performance issues when it comes to someone who is covered by the ADA?"

    #63 ID:193
    Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Common ADA Question About Reasonable Accommodation

    Answers the question,"What constitutes a 'reasonable accommodation' for someone who is covered under the ADA?"

    #64 ID:192
    Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Common ADA Questions (Hiring)

    Answers the question,"Do you have to hire someone just because he or she has a covered disability, even if they cannot perform an essential function of the job?"

    #65 ID:190
    Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Common ADA Questions About Hiring

    Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.

    #66 ID:1980
    Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • Communicate About Change (Resolution)

    The importance of effective communication when dealing with change. This video shows the resolution of the situation.

    #67 ID:410
    Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Leadership, Professionalism Closed Captioned
  • Communication - Outline Intent

    How to best prepare to communicate effectively with others.

    #68 ID:221
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Conducting The Three-Dimensional Interview

    Explanation of how to conduct an effective three-dimensional interview.

    #69 ID:348
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
  • Did You Hear About...?

    How many times have you found out something about somebody you work with and - you don't mean to – but you start treating the person differently. Believe it or not, that could end up being a bad thing. Gossip in the workplace usually ends up bad...for everyone.

    #70 ID:1807
    Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned
  • Discipline & Termination: Avoiding Discipline

    This video clip covers possible legal implications if a manager avoids taking appropriate disciplinary action with an employee.

    #71 ID:2357
    Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
  • Discipline & Termination: Avoiding Termination

    This video clip discusses the legal implications of a manager avoiding termination action as well as how avoiding termination action may lead to unlawful retaliation or a negligent retention lawsuit.

    #72 ID:2358
    Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
  • Discipline & Termination: Documenting Correctly

    This video clip covers the legal implications of under-documenting and over-documenting performance issues as well as the importance of documenting correctly.

    #73 ID:2359
    Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
  • Discipline & Termination: Inconsistent Discipline

    This video clip discusses the possible legal implications if a manager does not use consistent disciplinary action with all employees.

    #74 ID:2360
    Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
  • Discipline & Termination: Preparing to Terminate

    This video clip tackles the issue of not being prepared for a termination meeting and how it can cause managers to say or do something inappropriate and/or illegal.

    #75 ID:2361
    Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
  • Evaluating The Three-Dimensional Interview

    Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

    #76 ID:349
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
  • FMLA - Reduced Schedules & Leaves

    One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.

    #77 ID:1533
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - Returning to Work

    As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.

    #78 ID:1531
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • Hand Washing 101

    You should always wash your hands before, during, and after preparing or eating food, using the toilet, caring for someone who is sick, blowing your nose (or coughing/sneezing), handling animals or touching garbage. Think of hand washing as a process. Follow these steps to ensure proper hand washing.

    #79 ID:1556
    Topic: Workplace Safety & Awareness Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Employee Wellness, Safety Orientation
  • Have a Plan, Work the Plan

    Planning and organizing for results (increased productivity).

    #80 ID:367
    Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Motivation Closed Captioned
  • Hey, It's On My Playlist!

    We can’t listen to whatever we want on the radio at work if it offends others; while we do have more freedom to say or do things outside the workplace, we still need to keep in mind that if our behavior offends or discriminates against someone, then it may be grounds for disciplinary action. We all must be respectful of others in the workplace.

    #81 ID:1806
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Discrimination, Professionalism Closed Captioned
  • He’s Big…Really Big!

    Discussions with co-workers that ridicule or disrespect anyone because of a protected class status can be offensive and lead to an accusation of discriminatory harassment. Insensitive remarks about an overweight co-worker can lead to the perception of harassment.

    #82 ID:1808
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Discrimination, Professionalism Closed Captioned
  • I'm Not Signing That

    Handling a situation when an employee refuses to sign a performance appraisal

    #83 ID:212
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Communication, Professionalism Closed Captioned
  • Involve Your Audience

    How to inspire and influence others to communicate effectively by involving them.

    #84 ID:222
    Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • It Takes a Team!

    Working with others to achieve results; making meetings effective

    #85 ID:371
    Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interpersonal Skills Closed Captioned
  • It's Not My Fault!

    Handling a performance discussion when an employee believes the information leading to a rating is biased; helping an employee take responsibility for their performance.

    #86 ID:213
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Communication, Professionalism Closed Captioned
  • It's That Time Again

    Inappropriate gender-related comments

    #87 ID:297
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Make My Day

    Dealing with third-party harassment.

    #88 ID:290
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Narrow Your Focus

    How narrowing the focus of communication can add clarity and immediacy.

    #89 ID:223
    Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Nobody Will Ever Know

    Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.

    #90 ID:50
    Topic: Retaliation / Reprisal Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Abusive Conduct, Compliance, Harassment Prevention, Leadership, Professionalism Closed Captioned
  • Perfect Storm

    The implications of a manager taking action due to a fear of a claim of retaliation from an employee.

    #91 ID:256
    Topic: Retaliation / Reprisal Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned
  • Redirect

    Redirecting focus when mistakes are made is a key strategy to building positive relationships.

    #92 ID:383
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Set Clear Boundaries

    Learn to effectively dismiss rumors and communicating a no favoritism policy - easing fears and issues across your team or group.

    #93 ID:245
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Gina's Fan

    Clearly communicate that you will have zero-tolerance for any e-mail communications with repeated requests for dates, sexually suggestive comments, jokes, or Internet links to sexually suggestive sites.

    #94 ID:1851
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Harassment Prevention, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Lateral Move?

    If you find yourself feeling negative about an employee who has complained or participated in an investigation, discuss it with someone in Human Resources to help gain perspective and make sure you are not treating that person differently or making decisions that may negatively affect your employee.

    #95 ID:1853
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): What Does She Have That I Don’t?

    Physical behavior such as sitting on a person’s lap, blocking normal work or movement, pats, pinching are inappropriate at work. This video clip can also be used to reinforce policies on workplace dating.

    #96 ID:1856
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Government Other Topics: Harassment Prevention, Professionalism Closed Captioned
  • Shamu Special

    Review of the power of positive relationships.

    #97 ID:395
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Sales & Service Closed Captioned
  • She's the One

    Dealing with third-party sexual harassment and the fear of retaliation.

    #98 ID:269
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Retaliation / Reprisal, Sexual Harassment Closed Captioned
  • So, How Am I Doing?

    The importance of being proactive and clarifying information when giving and receiving feedback.

    #99 ID:356
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Speak Up!

    Gain confidence to communicate in a direct and clear manner.

    #100 ID:354
    Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned