Search Video Library (926 Assets Found)

Results for Suggested Industry Usage: Retail & Hospitality

  • M.E.E.T. Zero Tolerance - Program Summary
    #601 ID:240

    Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy

    Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Leadership, Professionalism, Inclusion & Equity, Respect

  • Meet Kim Foo
    #602 ID:375

    Impact of joking and casual remarks in the workplace - based on perceived stereotypes.

    Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Professionalism, Inclusion & Equity, Respect, Workplace Civility, Cultural Competency & Sensitivity

  • Must Do's As a Mentor
    #603 ID:1958

    There are some "must do’s” that will help you be a successful mentor. Having an open communication channel between you and your mentee is a must!

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Interpersonal Skills, Leadership, Professionalism, Collaboration

  • Not About Bad to Good, But Good to Great!
    #604 ID:82

    The notion that to become a great leader one must focus not on going from bad to good,but from good to great.

    Video Vignettes Leadership Leadership, Change, Communication, Motivation, Interpersonal Skills, Professionalism

  • Performance Doesn’t Improve (Verbal Warning)
    #605 ID:1871

    When an employee doesn’t do what he or she said she could or would do, move to the first formal step of progressive discipline, a verbal warning. The verbal warning is a discussion where you let the employee know what specific behavior is unacceptable and that it has to stop.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • Redirection With a Coworker
    #606 ID:388

    How using positive redirection with a coworker improves relationships and performance.

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection With a Team Member
    #607 ID:389

    How using positive redirection with a team member improves relationships and productivity.

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Sexual Harassment in the Workplace (Managers): Back to Normal
    #608 ID:1861

    Managers or other employees should behave professionally when interacting with coworkers inside or outside of the work environment. Behavior directed toward another co-worker while at a party, convention or other outside work environment can still be considered sexual harassment.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Sexual Harassment in the Workplace (Managers): Give Me Your Best
    #609 ID:1859

    Jokes, cartoons and e-mail jokes that are sexual in nature have no place in the workplace. Risque’ humor or anything that is sexually suggestive in nature is a high-risk behavior and could quite easily be considered sexual harassment.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Sexual Harassment in the Workplace (Managers): Job Prerequisite?
    #610 ID:1857

    Having an intimate, personal relationship with a subordinate employee is extremely risky and inappropriate behavior. Perceptions of favoritism can have a drastic effect on employee morale and could lead to a sexual harassment claim.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Some of My Best Friends Have Them
    #611 ID:300

    Comments on provocative attire (towards a co-worker) in the workplace.

    Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

  • Straight TALK™ - A Spotlight on Change in the Workplace
    #612 ID:1363

    As organizations change with increasing speed, so does the pace in which employees must respond. This new Straight TALK™ series focuses on common change management issues facing organizations today. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

  • Straight TALK™ - A Spotlight on Resolving Conflict in the Workplace
    #613 ID:1616

    Conflict in the workplace isn't always unhealthy. There are many things to consider when dealing with both healthy and detrimental workplace conflict. This new Straight TALK™ series focuses on understanding conflict and our options on handling it. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Interpersonal Skills, Professionalism, Discussion Trigger

  • Straight TALK™ - A Spotlight on Retaliation
    #614 ID:1323

    Preventing retaliation in the workplace is of utmost importance - not only to ensure a productive work environment, but to also keep the company (and their managers) out of court. This new Straight TALK™ series focuses on the definition and employment issues around retaliation. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    Video Vignettes Ethics & Compliance Compliance, Communication, Harassment Prevention, Management, Professionalism, Onboarding

  • Substance Abuse: Appropriate Action
    #615 ID:185

    Dealing appropriately with unprofessional behavior caused by substance abuse.

    Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness

  • Substance Abuse: Staying Focused on the Issue
    #616 ID:184

    The importance of staying focused on performance concerns when dealing with a potential situation involving substance abuse.

    Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness

  • The "Whatever" Coworker
    #617 ID:46

    Dealing with an under-performing employee who appears to not care.

    Video Vignettes Leadership, Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration

  • The Boss Who Knows it All, And Then Some
    #618 ID:42

    Dealing with a boss that discounts ideas and doesn't listen to reason.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

  • The Boss Who Knows It All… And Then Some!
    #619 ID:2119

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Problem Resolution, Personal Improvement, Emotional Intelligence

  • The Critique - Sexual Harassment? You Decide.
    #620 ID:295

    Making inappropriate comments about physical appearance

    Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

  • The Customer Who Got Up on the Wrong Side of the Bed
    #621 ID:43

    Dealing with a difficult customer - it takes work, but the benefits are easy to see.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Customer Service

  • The Honeymooner - Some Jokes Aren't Funny!
    #622 ID:288

    How a string of one time jokes can lead to sexual harassment.

    Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

  • The Oh Series™ Everyday Ethics: Around and Around We Go
    #623 ID:1762

    Most of us like to please and help other people when we can. Such efforts are usually a great thing, although in situations where we are asked to break the law, that natural inclination to please others works against us.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: Greasing the Wheels
    #624 ID:1773

    An offer of a bribe can be direct or indirect in nature. If someone says she will give you money to send business her way, that’s pretty direct. Another supplier might not specifically ask for your business, but might offer you a nice gift or a fun trip.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Discussion Trigger, Culture Commitment, Onboarding

  • The Oh Series™ Everyday Ethics: I Take Care of My Friends
    #625 ID:1771

    When we use our business position to give special privileges to a family member…or when we exclude other suppliers in favor of someone we know… or when we accept a gift or money in exchange for using our influence on behalf of a specific supplier, we have stepped over a moral and a legal line in the sand.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: Just Move It to That Column
    #626 ID:1761

    Asking a co-worker to change an item on a financial report might not seem like a big deal, but it is. Fudging the numbers is unethical, and since Susan’s request also violates Generally Accepted Accounting Principles, it is also illegal.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: Presentation Help
    #627 ID:1763

    Sometimes people want to include us in an action that doesn’t appear to violate their moral code, but it is one that we know violates our own. Or, it is an action that is against one of our company’s policies. Maybe it’s even illegal.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Culture Commitment, Onboarding

  • The Oh Series™ Everyday Ethics: Taking Turns
    #628 ID:1764

    We’ve all been there…when someone else acts as if violating an ethical standard or even breaking the law is just a common, everyday thing…no big deal. This is an attempt to normalize an action that is really wrong and abnormal.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Culture Commitment, Onboarding

  • The Oh Series™ Everyday Ethics: The Only Game In Town
    #629 ID:1769

    Forcing a customer to pay higher prices is known as price fixing by reducing supply. A price fixing conspiracy to reduce inventory in order to raise prices hurts the company and ultimately the customers - who end up paying higher prices.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The “Whatever” Co-Worker…
    #630 ID:2120

    Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Management, Professionalism, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

  • This is Gonna Be a Train Wreck!
    #631 ID:1628

    Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace, and even customers, will accept the transitioning employee is very real. There are a variety of Federal, state and local laws that expressly protect workers based on their gender identity and sexual orientation.

    Video Vignettes Ethics & Compliance, Diversity, Equity, Inclusion & Respect Discrimination, Compliance, Professionalism, Inclusion & Equity, Respect

  • Those People
    #632 ID:266

    Being frustrated from time to time with a coworker is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, that’s unprofessional. It's disrespectful. And, it may often be prohibited by policy.

    Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Diversity Dynamics, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect

  • Trust Me, It's Not Anonymous
    #633 ID:149

    Ensuring employees feel comfortable voicing concerns without fear of reprisal.

    Video Vignettes Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect

  • Unclear Expectations - Using Progressive Discipline
    #634 ID:1866

    Progressive discipline is really a matter of following a series of planned actions when dealing with employee performance issues or infractions of company policy. The actions intensify in seriousness if the employee continues to fail to meet job expectations and standards.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • Using a Corrective Discussion (Aggressive Employee)
    #635 ID:1869

    Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • We Need to M.E.E.T. Program Summary
    #636 ID:378

    Review of the M.E.E.T. communication model and how to find common ground.

    Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Management, Professionalism

  • Whale Done! Response and the Four Steps Defined
    #637 ID:391

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You Guys Just Figure It Out
    #638 ID:152

    Making time to guide ethical behavior when faced with competing priorities.

    Video Vignettes Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect

  • You Should See Her Qualifications
    #639 ID:235

    When gender stereotypes impact trust and working relationships

    Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Harassment Prevention, Leadership, Professionalism, Inclusion & Equity, Respect

  • Attitude Is...™
    #640 ID:1543

    A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.

    Discussion Generators Personal Performance Change, Change, Communication, Motivation, Interpersonal Skills, Collaboration, Learning Reinforcement

  • Civility Is…™
    #641 ID:1827

    Being civil means interacting and responding courteously and respectfully. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of a civil and respectful workplace.

    Discussion Generators Diversity, Equity, Inclusion & Respect, Leadership, Personal Performance Workplace Civility, Communication, Inclusion & Equity, Respect, Learning Reinforcement

  • Corporate Culture Is...™
    #642 ID:1657

    Culture affects every facet of your company. Culture affects how others – inside and outside – feel about your organization. Culture can happen deliberately or accidentally.

    Discussion Generators Leadership, Personal Performance Culture Commitment, Motivation, Professionalism, Culture Commitment, Onboarding, Learning Reinforcement

  • Cultural Competency Is...™
    #643 ID:1497

    Cultural Competency is having the ability to recognize and respond to our similarities and differences - and make better decisions based on that understanding. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on understanding diversity & inclusion within the workplace.

    Discussion Generators Diversity, Equity, Inclusion & Respect Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion & Equity, Respect, Learning Reinforcement

  • Harassment & Discrimination Is...™
    #644 ID:1428

    By now, you probably know what sexual harassment is. But there's more to harassment than you may think. What starts as harassment can become discrimination, too. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about harassment and discrimination in the workplace.

    Discussion Generators Ethics & Compliance Harassment Prevention, Compliance, Management, Professionalism, Discrimination, Learning Reinforcement

  • Harassment & Discrimination: The Bottom Line
    #645 ID:1627

    Harassment and discrimination is still not just about sex anymore. And you know what... It shouldn't be. Because we all have a right to come to work and have it be a place where we're respected, where we're treated fairly, where we can focus on our work and do a good job.

    Discussion Generators Ethics & Compliance Discrimination, Compliance, Harassment Prevention, Professionalism, Learning Reinforcement

  • Resolving Conflict Is...™
    #646 ID:1429

    Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.

    Discussion Generators Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism, Energizer, Discussion Trigger, Learning Reinforcement

  • Affirmative Action (AA) – Diversity & Inclusion (D&I) – An Overview
    #647 ID:1435

    As organizations focus on the implementation of diversity & inclusion programs they sometimes, mistakenly, assume that there is no longer a need for EEO or affirmative action/affirmative employment efforts. This article provides a good understanding of the relationships between EEO, AA and D&I.

    Activities Diversity, Equity, Inclusion & Respect Diversity Dynamics, Inclusion & Equity, Discussion Trigger, Training Support, Retention Aid

  • American Diversity From Exclusion to Inclusion
    #648 ID:1436

    Have we reached a point where issues of difference based on race, gender, and similar considerations are no longer significant challenges for most organizations? Many would say, “Not yet. We have much more to do.” This short article provides a historical look at D&I in the United States and asks, "What's next?"

    Activities Diversity, Equity, Inclusion & Respect Diversity Dynamics, Inclusion & Equity, Discussion Trigger, Training Support, Retention Aid

  • Bias Crossword Puzzle
    #649 ID:1655

    A fun activity to quickly introduce and work through key diversity terms regularly associated with bias.

    Activities Diversity, Equity, Inclusion & Respect Micro-Inequities/Micro-Aggressions, Diversity Dynamics, Inclusion & Equity, Respect, Unconscious / Hidden Bias

  • Bias Quotes - Mix and Match Activity
    #650 ID:1656

    This activity is designed to help participants re-think their assumptions about others based on what they see (or read). Participants review quotes attributed to famous people on topics that are not how people often think about them.

    Activities Diversity, Equity, Inclusion & Respect Change, Diversity Dynamics, Inclusion & Equity, Respect, Unconscious / Hidden Bias

  • Dealing with Conflict: Common Fight, Flight & Freeze Responses
    #651 ID:1482

    Help employees and co-workers understand the responses observed in the workplace when someone was presented with a challenge that provoked an emotional reaction.

    Activities Leadership, Personal Performance Conflict Resolution, Training Support, Training Activities, Training Ideas

  • Diversity & Inclusion Integration Model
    #652 ID:1719

    When launching new products, a typical adoption curve has three stages: early adopters, mainstream/majority adopters and the late adopters. This same adoption curve model can also be applied to the four stages of diversity and inclusion (D&I) integration. Each D&I stage has: • the early adopters • a steep rise as the majority engages • a plateau with the 'late adopters

    Activities Diversity, Equity, Inclusion & Respect Diversity Dynamics, Inclusion & Equity, Respect, Discussion Trigger, Training Support, Culture Commitment, Retention Aid

  • Diversity & Inclusion Word Search
    #653 ID:1453

    A fun way to present and learn key diversity and inclusion (D&I) terms and definitions.

    Activities Diversity, Equity, Inclusion & Respect Diversity Dynamics, Inclusion & Equity, Energizer, Discussion Trigger, Training Support, Team Builder or Retention Aid

  • Diversity Awareness Worksheet
    #654 ID:1445

    The worksheet has a series of questions and columns representing dimensions of diversity. Participants mark the most appropriate category for each question; then they are asked questions about their selections.

    Activities Diversity, Equity, Inclusion & Respect Diversity Dynamics, Inclusion & Equity, Discussion Trigger, Training Support, Assessment, Retention Aid, Unconscious / Hidden Bias

  • First Impressions Activity
    #655 ID:1652

    This activity is designed to spark a discussion about the biases and assumptions people have towards others based upon different characteristics and aspects of who they are. These real-life examples focus on different aspects of bias.

    Activities Diversity, Equity, Inclusion & Respect Respect, Inclusion & Equity, Discussion Trigger, Training Activities, Unconscious / Hidden Bias

  • Generations in the Workplace - Trivia Game
    #656 ID:1702

    Great meeting opener or training ice breaker for generation training! Forty trivia questions are listed (with an answer key) around popular culture and events during each of the major generational periods. Have fun. Award points. Reinforce key training concepts.

    Activities Diversity, Equity, Inclusion & Respect Diversity Dynamics, Inclusion & Equity, Team Builder or Retention Aid, Generational Challenges

  • Overcoming Bias Activity
    #657 ID:1650

    This activity is designed to spark a discussion about how different people have overcome bias. The real-life examples in the activity focus on different aspects of bias; they can be used individually or collectively as one activity.

    Activities Diversity, Equity, Inclusion & Respect Unconscious / Hidden Bias, Diversity Dynamics, Inclusion & Equity, Team Builder, Respect, Discussion Trigger

  • Reflecting on Identity and Diversity
    #658 ID:1434

    Respect for, and responsiveness to, individual differences are critical to developing and maintaining effective relationships in the workplace. This activity helps participants reflect on those factors that have shaped their personal identity (reinforcing the M.E.E.T. Model).

    Activities Diversity, Equity, Inclusion & Respect Diversity Dynamics, Inclusion & Equity, Discussion Trigger, Training Support, Culture Commitment, Retention Aid

  • Set The Mood
    #659 ID:1412

    This discussion trigger and energizer is intended to set the mood for the training session. Use any Sollah Interactive short video program (a SMART-START™ or meeting opener).

    Activities Leadership, Personal Performance Discussion Trigger, Training Support, Energizer or Team Builder, Team Builder or Retention Aid

  • Similarities
    #660 ID:1432

    Diversity includes such factors as age, race, ethnic heritage, gender, sexual orientation, work experience, first language, income, family status, military experience, religion and many other unique characteristics. Inclusion is the willingness to go below the surface to connect and discover value through our similarities and differences. The goal of this training activity is to find others who share similar characteristics.

    Activities Diversity, Equity, Inclusion & Respect Diversity Dynamics, Inclusion & Equity, Training Support, Energizer or Team Builder, Retention Aid, Training Ideas

  • So Many Choices, So Much at Stake: Choosing the Right Training Resource for Your Organization
    #661 ID:722

    Perspective paper on the topic of trainer selection.

    Activities Leadership Management, Change, Leadership, Discussion Trigger

  • Team Spark: Assess Your Communication Style
    #662 ID:1581

    When communicating with others, particularly people from other countries, it is important to recognize when your communication style has become outdated and when it is time to upgrade to a new technique.

    Activities Personal Performance Communication, Interpersonal Skills, Team Builder or Retention Aid, Teamwork

  • Team Spark: Check Assumptions Before Judging
    #663 ID:1580

    When judging the “dance” of another person, especially across differences such as culture, be careful about making judgments based upon what you think is important. Focusing on their “feet” while communicating may mean you are missing the most important part of their dance.

    Activities Personal Performance Communication, Interpersonal Skills, Team Builder or Retention Aid, Teamwork

  • Team Spark: Collaborate Outside Of Your Team
    #664 ID:1567

    By collaborating with someone outside of their team, employees bring a broader view to their work. With a more diverse perspective, new insights are gained and the chances of success are increased.

    Activities Personal Performance Teamwork, Interpersonal Skills, Team Builder, Discussion Trigger, Collaboration

  • Team Spark: Craft Your Message With Purpose
    #665 ID:1582

    Communication across differences is often done in a similar fashion. However, taking time to think about who, when, and how a message will be received allows the sender to craft a much more effective message that will produce much better results.

    Activities Personal Performance Communication, Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork

  • Team Spark: Create Structure to Help Bridge Barriers
    #666 ID:1583

    The lack of face-to-face interaction reduces the team’s ability to adjust and adapt as quickly as a team that is located all at one site. In situations like this, having a clearly defined structure detailing everyone’s role and responsibilities is a key to success.

    Activities Personal Performance Communication, Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork

  • Team Spark: Cross-Pollinate to Spark Innovation
    #667 ID:1584

    Within companies and teams, employees have the important role of sharing ideas between groups, departments, and teams. This “cross-pollination” of ideas helps to unlock the inherent creativity and innovation that lies within a company, but may need a spark from another source to bring it to life.

    Activities Personal Performance Communication, Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork

  • Team Spark: Pay Attention To Nonverbal Communication
    #668 ID:1586

    While your colleagues in the workplace communicate both verbally and non-verbally, understanding how to interpret their nonverbal communication can be a great advantage. Keep in mind that the meaning behind body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.

    Activities Personal Performance Communication, Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork

  • Team Spark: Proverb - Don't Insult Someone Who Can Take Care of You
    #669 ID:1598

    Spark team communication about how to better understand each other so that we don’t offend each other.

    Activities Personal Performance Interpersonal Skills, Team Builder, Discussion Trigger

  • Team Spark: Proverb - Don't Look at the Mistake
    #670 ID:1591

    Spark team communication around root cause analysis and correcting workplace mistakes.

    Activities Personal Performance Team Builder, Change, Discussion Trigger, Conflict Resolution, Teamwork

  • Team Spark: Proverb - Expecting Different Results Without Change Is Unrealistic
    #671 ID:1599

    Spark team communication around project or team turnaround without careful analysis of the current situation - and understanding what might need to change in order to achieve the results expected.

    Activities Personal Performance Change, Communication, Team Builder, Discussion Trigger

  • Team Spark: Proverb - If Everyone Has The Responsibility; Nothing Gets Done
    #672 ID:1601

    Spark team communication on having specific ownership to help ensure a task is completed.

    Activities Personal Performance Collaboration, Team Builder, Discussion Trigger

  • Team Spark: Proverb - If You Don't Communicate, You'll Get Burned
    #673 ID:1602

    Spark team communication on what we can do to better communicate with people inside and outside of the team.

    Activities Personal Performance Communication, Team Builder, Discussion Trigger

  • Team Spark: Proverb - Many Things Require People To Work Together to Achieve a Goal
    #674 ID:1603

    Spark team communication on the consequences if we try to complete a big project without excellent teamwork.

    Activities Personal Performance Teamwork, Communication, Team Builder, Discussion Trigger

  • Team Spark: Proverb - People Judge Things from Their Experience Not the Wider World
    #675 ID:1604

    Spark team communication on how looking at something from just one perspective can impact the team.

    Activities Personal Performance Teamwork, Team Builder, Discussion Trigger, Unconscious / Hidden Bias

  • Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message
    #676 ID:1605

    Spark team communication on how kindness can help us achieve our desired end result on both projects and personal pursuits.

    Activities Personal Performance Professionalism, Team Builder, Respect, Discussion Trigger

  • Team Spark: Proverb - Short-term Investments Result in Long Term Gains
    #677 ID:1607

    Spark team communication on how to balance our short and long term objectives (at the organization or project level).

    Activities Personal Performance Goals and Goal Setting, Communication, Team Builder, Discussion Trigger

  • Team Spark: Proverb - When You Solve One Problem, There Are Always More Problems
    #678 ID:1611

    Spark team communication on the complimentary skills that each person brings to the team that will help us to solve problems.

    Activities Personal Performance Problem Resolution, Communication, Team Builder, Discussion Trigger, Conflict Resolution

  • Team Spark: Proverb - You Are Limited by What Ties You Down
    #679 ID:1614

    Spark team communication on how have we faced limitations in the past and yet overcome them.

    Activities Personal Performance Collaboration, Communication, Team Builder, Discussion Trigger

  • Team Spark: Teach Team Shorthand to New Team Members
    #680 ID:1587

    Most work teams tend to develop their own compressed language that allows team members to communicate quickly and easily with each other. When outsiders join the team, this shorthand may be hard to understand or learn, resulting in conflict and frustration, especially if people are from different cultural backgrounds.

    Activities Personal Performance Communication, Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork

  • Team Spark: Tell Stories to Build Strong Communities
    #681 ID:1588

    Storytelling is at the heart of what makes us human and is a universal tool used by groups of people to explain who they are and the experiences that shaped their history. While we might not use cave drawings anymore, we still use storytelling to capture collective histories and lessons learned.

    Activities Personal Performance Communication, Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork

  • Team Spark: Use a Mediator to Help Stalemates
    #682 ID:1589

    Asking for the assistance of a “referee” or a neutral, third party colleague, may provide the necessary insight to tease out the cause of the miscommunication, which could be rooted in cultural, generational, or personality style differences.

    Activities Personal Performance Communication, Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork

  • Team Spark: Use Intuition to Foster Better Teamwork
    #683 ID:1590

    When you devote time and effort to communicating with a colleague, especially one from a background different than your own, you can improve the fluency of your communication and eventually be able to detect minute changes in these communications.

    Activities Personal Performance Communication, Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork

  • Ultimatum Game: Understanding Fairness & Inclusion
    #684 ID:1444

    The first ultimatum game was developed as a stylized representation of negotiation, by Güth, Schmittberger, and Schwarze in 1982. It has since become a popular economic experiment. It has been adapted in this activity to illustrate the role fairness plays in influencing our reactions and decisions.

    Activities Diversity, Equity, Inclusion & Respect Inclusion & Equity, Diversity Dynamics, Discussion Trigger, Training Support, Team Builder or Retention Aid

  • Understanding Difficult People
    #685 ID:1481

    This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.

    Activities Personal Performance Interpersonal Skills, Communication, Professionalism, Discussion Trigger, Teamwork, Collaboration

  • Discussion Card: Multicultural Customer Service
    #686 ID:2110

    Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Diversity, Equity, Inclusion & Respect Customer Service, Diversity Dynamics, Inclusion & Equity, Respect

  • Discussion Card: Nonverbal Communication
    #687 ID:2097

    Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Leadership, Personal Performance Communication, Teamwork, Leading, Training Activities, Communication & Influencing, Learning Reinforcement

  • Bad Apples - Opening Montage & Five Steps
    #688 ID:39

    Deal with the challenge of getting work done when dealing with difficult or unpleasant attitudes.

    Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

  • Bury My Heart at Conference Room B - Program Opening
    #689 ID:57

    Introducing pervasive myths that get in the way of true leadership.

    Video Introduction Leadership Leadership, Change, Communication, Motivation, Professionalism, Leading

  • Conflict 101™ - Conflict Strategy Overview
    #690 ID:1965

    Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.

    Video Introduction Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Courage 2 Coach™ - Program Introduction/Model
    #691 ID:1721

    This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.

    Video Introduction Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Professionalism, Problem Resolution

  • Introduction to the FMLA (Family Medical Leave Act)
    #692 ID:1529

    The intent of the FMLA is basically to help employees balance work and family responsibilities by guaranteeing them leaves in certain situations. But, trying to decipher the in's and out's of the law can be a challenge. This short video provides a quick introduction.

    Video Introduction Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

  • It's Still Not Just About Sex Anymore™ - Program Introduction
    #693 ID:1953

    Sexual harassment... Unless you've been living in a cave, most of us probably know harassing someone is one of the fastest ways to end up looking for a new job. But what some of us haven't figured out yet is - there's more to workplace discrimination and harassment than just sex.

    Video Introduction Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Sexual Harassment, Discrimination, Onboarding

  • Legal Briefs™ Substance Abuse - Program Introduction
    #694 ID:181

    Introduction to five aspects for dealing with substance abuse in the workplace and actions to keep the workplace drug-free.

    Video Introduction Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness

  • Legal Briefs™ Workplace Violence - Program Introduction
    #695 ID:203

    Preventing workplace violence begins with manager awareness.

    Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention

  • Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)
    #696 ID:272

    Explanation of the M.E.E.T. communication model as a tool for addressing unacceptable behavior and conflict in the workplace.

    Video Introduction Ethics & Compliance, Leadership Conflict Resolution, Compliance, Leadership

  • Life is a Series of Presentation - Introduction
    #697 ID:218

    Introduces the concept that life is a series of presentations.

    Video Introduction Personal Performance Communication, Interpersonal Skills, Sales & Service, Professionalism

  • M.E.E.T. Zero Tolerance - Program Opening/Introduction
    #698 ID:238

    Introduces the challenges in respectfully enforcing a zero-tolerance policy.

    Video Introduction Diversity, Equity, Inclusion & Respect Diversity Dynamics, Leadership, Professionalism, Inclusion & Equity, Respect

  • Mentoring 101™ - The Basics: Program Introduction
    #699 ID:1959

    Our lives are filled with changes, new opportunities. And when those come along, it helps to have someone who knows the ropes who can help you -- a mentor.

    Video Introduction Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism, Collaboration

  • S.A.L.E.™: Supporting the Sales Process - Program Introduction
    #700 ID:594

    Opening montage/introduction of Supporting the Sale program.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism