Search Video Library for: Retail & Hospitality

E•Z START™ Tackling Illegal Stereotypes (National Origin)

E•Z START™ Tackling Illegal Stereotypes (National Origin)

Being frustrated with co-workers from time-to-time is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal. This E•Z START™ is geared towards all employees within your organization - providing a lesson on the detrimental impact of stereotypes. Total Discussion Time: 30-60 Minutes

E∙Z START™ Ethics & Compliance Discrimination, Compliance, Micro-Inequities/Micro-Aggressions

Leadership Perspectives

Leadership Perspectives

A quick and easy retrospective on what leadership might mean to you - and how you can apply it in your daily work-life situations. Several leadership quotes and a Q&A is included.

Trainer Resource Leadership Effective Leadership, Assessment, Communication, Discussion Trigger, Interpersonal Skills, Professionalism

Discussion Card: Staying Safe in a Pandemic

Discussion Card: Staying Safe in a Pandemic

Keeping safe when returning to work after a pandemic or sickness is a priority for the entire organization. These easy-to-use cards provide an easy-to-remember model (C.O.V.I.D.) along with thought-provoking questions for maintaining a safe work environment. These cards are great for a quick reminder, reinforcement or as a conversation generator.

Discussion Cards Personal Performance, Workplace Safety Reducing Stress (Work & Life), Learning Reinforcement, Workplace Safety & Awareness

Effective Project Management (How-To Book)

Effective Project Management (How-To Book)

Managing a project requires different skills and techniques than managing ongoing responsibilities. The purpose of this book is to acquaint you with the basic skills and tools needed to manage a project. It will not substitute for experience, but it will help direct you to what works in various situations. We have adapted tried-and-true techniques and tools to today’s fast-moving project management landscape where, instead of managing one project at a time, you may find yourself managing or involved in several at once.

How-To Books Personal Performance Successfully Leading Others, Personal Improvement

Taking the Step Up to Supervisor (How-To Book)

Taking the Step Up to Supervisor (How-To Book)

Becoming a supervisor is your first step in the challenging and rewarding field of management. You have earned a new level of responsibility and authority because of your technical skills, attitude, and potential. Now you must master different skills to help you continue to advance and grow. This book will help you do that.

How-To Books Leadership New Supervisor, Effective Leadership, Successfully Leading Others, Management

Inclusion Is...™

Inclusion Is...™

Creating an inclusive work environment that values diversity helps us achieve our organization’s goals – both cultural and financial. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of embracing inclusion.

Discussion Generators Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Learning Reinforcement, Respect / Respectfulness

TrainingBytes® Common Good. Common Ground™

TrainingBytes® Common Good. Common Ground™

Being civil to one another helps us all feel better about coming to work. But, it’s more than just being polite and showing good manners. There’s more to it than that! Civility helps create an organization where everyone can do their job - and not feel like they are being attacked.

Discussion Generators Diversity, Equity, Inclusion & Belonging Workplace Civility, Inclusion / Equity / Belonging, Respect / Respectfulness

Discussion Card: Sexual Harassment Prevention

Discussion Card: Sexual Harassment Prevention

Let's be honest… sexual harassment is still a very real workplace issue. Reinforcing prevention training is key to stopping sexual harassment. These easy-to-use cards provide a simple model (E.N.O.U.G.H.) along with thought-provoking questions on speaking up and stopping sexual harassment. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Ethics & Compliance, Personal Performance Sexual Harassment, Discussion Trigger, Harassment Prevention, Learning Reinforcement, Professionalism

Documenting Discipline™ (For Manufacturing/Industrial)

Documenting Discipline™ (For Manufacturing/Industrial)

Disciplining and documenting employee performance is one of the most difficult parts of a manager’s job. But documenting performance is essential in correcting performances that require discipline, even praise-and protecting yourself as a manager. This manufacturing and industrial version of the best seller, Documenting Discipline™ provides steps to ensure solid, consistent documentation procedures throughout your company. Using the FOSA system, your managers can possess the tools to effectively and legally address performance issues.

Off-The-Shelf Video Program (ILT) Leadership Management, Successfully Leading Others

Customer Service Is...™

Customer Service Is...™

What is customer service... really? What does it look like? Why is it important? This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of serving customers - inside or outside of your organization.

Discussion Generators Personal Performance Customer Service, Learning Reinforcement, Professionalism

Discussion Card: Creating a Respectful & Inclusive Workplace

Discussion Card: Creating a Respectful & Inclusive Workplace

These easy-to-use cards provide a simple model (M.E.E.T.) along with thought-provoking questions to create a respectful flow of communication - helping everyone recognize, respond to, and resolve difficult interactions involving diversity and inclusion dynamics. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Discussion Trigger, Diversity Dynamics, Learning Reinforcement, Problem Resolution, Respect / Respectfulness

Training Certificate of Completion

Training Certificate of Completion

Need a quick, editable training certificate of completion? Look no further! Simply download this Word doc and edit as needed.

Tools & Take Aways Personal Performance Communication

Good People, Bad Choices - A Guide to Ethical Decision Making

Good People, Bad Choices - A Guide to Ethical Decision Making

Almost every day, we hear of an organization being accused of ethical misconduct. Nearly all of these organizations had a code of ethics, detailed policies and specific procedures. But it’s not the organization that behaved unethically; it was the i

Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Compliance, Ethics & Integrity, Effective Leadership, New Supervisor

Info Brief: What is Unconscious Bias?

Info Brief: What is Unconscious Bias?

Unconscious bias refers to a bias that we are unaware of, and which happens outside of our control. It is a bias that happens automatically and is triggered by our brain making quick decisions from data it gathers and then adding meaning to it. There are a lot of factors that drive unconscious bias.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Inclusion / Equity / Belonging, Respect / Respectfulness

Article: Stress - Getting Perspective

Article: Stress - Getting Perspective

Let's be honest... we all deal with stress. Stress at work. Stress at home. And let's not forget the big stressors around the holidays. Stress is a part of life. But there are ways to deal with it. And it starts with putting stress in perspective. This article will help you do just that.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Employee Resiliency, Employee Wellness, Mental Wellness & Health, Training Ideas

Article: Selling Your Ideas

Article: Selling Your Ideas

All we have to do is look into a mirror. I know. It isn’t pleasant to consider that we could be responsible for our lack of success, but there it is. If we have not convinced someone, the onus is still on us to do so. It is not the decision maker’s job to convince him or herself of the idea’s merit.

Trainer Resource Leadership, Personal Performance Communication, Discussion Trigger, Interpersonal Skills

F.A.I.R. in Action™ for Managers

F.A.I.R. in Action™ for Managers

Talking about diversity and fairness in the workplace is important; actively managing the challenges and issues that can arise is much more difficult—but critical for maintaining productivity and achieving results. This follow-up program teaches employees how to be fair and culturally competent in real-life workplace situations by applying the F.A.I.R. approach.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Respect / Respectfulness

Once Upon a Leader™

Once Upon a Leader™

Offering a refreshing break from the typical and more formal examinations of leadership, Once Upon a Leader shares a whimsical, yet powerful message on the practices of effective leaders. Through the animation and discussion of popular tales, familiar characters will lead participants on a journey to discover the value of four leadership practices.

Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Change, Diversity Dynamics, Ethics & Integrity, Interpersonal Skills, Management, Motivation, Professionalism

Between You and Me: Solving Conflict™

Between You and Me: Solving Conflict™

Help employees solve conflicts before it affects performance! This best-selling program teaches your employees how to resolve conflicts themselves and improve relationships with coworkers. Your employees can learn to approach conflict head-on and work together to solve it. The result can be a long-term professional and productive relationship.

Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Professionalism

Invest Time to Build Trust™ (Team Spark Video)

Invest Time to Build Trust™ (Team Spark Video)

Building team confidence and trust helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Energizer or Team Builder, Communication, Discussion Trigger, Team Builder, Teamwork