Search Video Library for: Retail & Hospitality

Redirection and the Five Steps Explained

Explains how to refocus attention and energy on desirable behavior.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Redirection With a Team Member

How using positive redirection with a team member improves relationships and productivity.

Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Redirection With an Employee

How a supervisor uses positive redirection to correct a mistake and meet customer needs.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Shamu Special

Review of the power of positive relationships.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service

So, How Am I Doing? (from Achieving Communication Excellence)

The importance of being proactive and clarifying information when giving and receiving feedback.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Speak Up! (from Achieving Communication Excellence)

Gain confidence to communicate in a direct and clear manner.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Stay in Control (from Increasing Emotional Intelligence)

Let's face it, sometimes we feel like we're going to explode! But we must be able to manage our emotions while at work - or else face the repercussions. And there are tools to do just that!

Video Vignettes Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills

Substance Abuse: Appropriate Action

Dealing appropriately with unprofessional behavior caused by substance abuse.

Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism

Substance Abuse: Detection

Using reasonable suspicion of substance abuse to raise the issue of drug use with someone.

Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism

Substance Abuse: Staying Focused on the Issue

The importance of staying focused on performance concerns when dealing with a potential situation involving substance abuse.

Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism

Substance Abuse: Testing

The importance of communicating and enforcing employee drug testing policies is outlined in this short video.

Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism

The Big Picture (from Increasing Emotional Intelligence)

Learn how to keep things in perspective by managing expectations.

Video Vignettes Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills

We Need to M.E.E.T. Program Summary

Review of the M.E.E.T. communication model and how to find common ground.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Management, Professionalism

Whale Done! Response and the Four Steps Defined

Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Whale Done! To a Manager

How using specific language to describe a job well done encourages management performance.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service

Whale Done! To a Work Team

Explains the positive impact a Whale Done! approach has on a work team.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Whale Done! To an Individual

Using the Whale Done! approach to encourage an employee to take initiative with a new process.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

What Should I Do First?

Effectively managing shifting priorities.

Video Vignettes Personal Performance Professionalism, Change, Motivation

You're Not a Team Player!

Retaliating by giving a poor performance review.

Video Vignettes Ethics & Compliance Retaliation / Reprisal, Compliance, Harassment Prevention, Management, Professionalism

Being a leader is much more than directing others. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on being an effective, passionate and inclusive leader within your group, team or organization.

Discussion Generators Leadership Effective Leadership, Learning Reinforcement, Motivation

An Ally Is...™

An ally is the friend we all need sometimes. Someone who supports others…those outside of the majority. This short, yet powerful video sums up the key qualities of being an ally.

Discussion Generators Diversity, Equity, Inclusion & Belonging Gender Identity, Active Bystander / Ally, Communication, Learning Reinforcement, Professionalism, Respect / Respectfulness

Attitude Is...™

A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.

Discussion Generators Personal Performance Change, Change, Collaboration, Communication, Interpersonal Skills, Learning Reinforcement, Motivation

Coaching Is...™

Coaching is rewarding… but it takes work. Coaches help develop skills and abilities of others, but being a great coach takes courage. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on the power of coaching others.

Discussion Generators Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Learning Reinforcement

Corporate Culture Is...™

Culture affects every facet of your company. Culture affects how others – inside and outside – feel about your organization. Culture can happen deliberately or accidentally.

Discussion Generators Leadership, Personal Performance Culture Commitment, Culture Commitment, Learning Reinforcement, Motivation, Onboarding, Professionalism

Credibility Is...™

Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.

Discussion Generators Leadership, Personal Performance Successfully Leading Others, Effective Leadership, Management, Professionalism

Cultural Competency Is...™

Cultural Competency is having the ability to recognize and respond to our similarities and differences - and make better decisions based on that understanding. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on understanding diversity & inclusion within the workplace.

Discussion Generators Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness

Employment Law Is...™

The decisions you make and the actions you take can cost you and your organization — big time! This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about legal issues within your organization.

Discussion Generators Ethics & Compliance Compliance, Management, Professionalism

Harassment & Discrimination Is...™

By now, you probably know what sexual harassment is. But there's more to harassment than you may think. What starts as harassment can become discrimination, too. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about harassment and discrimination in the workplace.

Discussion Generators Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Learning Reinforcement, Management, Professionalism

Interviewing Is...™

The reality is...hiring the right person is your most important responsibility. The right person is someone who has the skills to do the job, is motivated to do the job and can contribute effectively in your workplace. This thought-provoking video that uses music, text and graphics to reinforce why hiring the right person for job is an interviewer's most important responsibility.

Discussion Generators Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Learning Reinforcement, Management

Resolving Conflict Is...™

Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.

Discussion Generators Personal Performance Conflict Resolution, Communication, Discussion Trigger, Energizer, Interpersonal Skills, Learning Reinforcement, Professionalism

Affirmative Action (AA) – Diversity & Inclusion (D&I) – An Overview

As organizations focus on the implementation of diversity & inclusion programs they sometimes, mistakenly, assume that there is no longer a need for EEO or affirmative action/affirmative employment efforts. This article provides a good understanding of the relationships between EEO, AA and D&I.

Activities Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Discussion Trigger, Inclusion / Equity / Belonging, Retention Aid, Training Support

American Diversity From Exclusion to Inclusion

Have we reached a point where issues of difference based on race, gender, and similar considerations are no longer significant challenges for most organizations? Many would say, “Not yet. We have much more to do.” This short article provides a historical look at D&I in the United States and asks, "What's next?"

Activities Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Discussion Trigger, Inclusion / Equity / Belonging, Retention Aid, Training Support

Attitude Issues - Interactive Crossword Puzzle

New Micro-Learning Game Pack! Reinforce the definitions and action of addressing workplace attitudes. This interactive eLearning module is a fun way to introduce key concepts for addressing attitudinal conflict.

Activities Personal Performance Interpersonal Skills, Learning Reinforcement

Dealing with Conflict: Common Fight, Flight & Freeze Responses

Help employees and co-workers understand the responses observed in the workplace when someone was presented with a challenge that provoked an emotional reaction.

Activities Leadership, Personal Performance Conflict Resolution, Training Activities, Training Ideas, Training Support

Diversity & Inclusion Integration Model

When launching new products, a typical adoption curve has three stages: early adopters, mainstream/majority adopters and the late adopters. This same adoption curve model can also be applied to the four stages of diversity and inclusion (D&I) integration. Each D&I stage has: • the early adopters • a steep rise as the majority engages • a plateau with the 'late adopters

Activities Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Culture Commitment, Discussion Trigger, Inclusion / Equity / Belonging, Respect / Respectfulness, Retention Aid, Training Support

Diversity & Inclusion Word Search

A fun way to present and learn key diversity and inclusion (D&I) terms and definitions.

Activities Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Discussion Trigger, Energizer, Inclusion / Equity / Belonging, Team Builder or Retention Aid, Training Support

Diversity Awareness Worksheet

The worksheet has a series of questions and columns representing dimensions of diversity. Participants mark the most appropriate category for each question; then they are asked questions about their selections.

Activities Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Assessment, Discussion Trigger, Inclusion / Equity / Belonging, Retention Aid, Training Support, Unconscious / Hidden Bias

Encouraging Respect

This activity and worksheet helps facilitate the exploration and discussing of participants’ definitions of respect and the importance of respect.

Activities Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Energizer, Retention Aid, Training Support

First Impressions Activity

This activity is designed to spark a discussion about the biases and assumptions people have towards others based upon different characteristics and aspects of who they are. These real-life examples focus on different aspects of bias.

Activities Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Discussion Trigger, Inclusion / Equity / Belonging, Training Activities, Unconscious / Hidden Bias

Generations Crossword Puzzle

Highlight concepts associated with a multi-generational workforce.

Activities Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Generational Challenges, Inclusion / Equity / Belonging, Respect / Respectfulness

How Are We Doing?

Assess current skills related to the training topic to identify gaps. Then, develop targeted training to address those skill gaps.

Activities Leadership, Personal Performance Evaluation, Assessment, Discussion Trigger

I Feel...

Allows for personal assessment and reflection on the training topic at hand. This activity is designed to be used with any SMART-START® video or other short video program with text, This activity may be used as a cultural commitment or assessment.

Activities Personal Performance Communication, Assessment, Conflict Resolution

Let's Party!

Quick, customizable activity to prepare people for upcoming training & create a motivating environment.

Activities Leadership, Personal Performance Training Support, Culture Commitment, Discussion Trigger, Energizer or Team Builder

Overcoming Bias Activity

This activity is designed to spark a discussion about how different people have overcome bias. The real-life examples in the activity focus on different aspects of bias; they can be used individually or collectively as one activity.

Activities Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Discussion Trigger, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness, Team Builder

Playing for Keeps

Make keeping the skills alive fun. Use a short program as a meeting opener or as part of a training session prior to implementing a Retention Game.

Activities Personal Performance Team Builder, Discussion Trigger, Energizer, Retention Aid, Team Builder or Retention Aid

Primer: Abusive Conduct (Bullying) Defined

This short white paper provides background and definition to abusive conduct/bullying in the workplace.

Activities Ethics & Compliance Abusive Conduct / Bullying, Compliance

Ready. Set. Go!

Use this activity to effectively gain a shared understanding of the purpose of the training. Use any Sollah Interactive short video (a SMART-START™ or meeting opener).

Activities Leadership, Personal Performance Discussion Trigger, Energizer, Team Builder

Reflecting on Identity and Diversity

Respect for, and responsiveness to, individual differences are critical to developing and maintaining effective relationships in the workplace. This activity helps participants reflect on those factors that have shaped their personal identity (reinforcing the M.E.E.T. Model).

Activities Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Culture Commitment, Discussion Trigger, Inclusion / Equity / Belonging, Retention Aid, Training Support

Similarities

Diversity includes such factors as age, race, ethnic heritage, gender, sexual orientation, work experience, first language, income, family status, military experience, religion and many other unique characteristics. Inclusion is the willingness to go below the surface to connect and discover value through our similarities and differences. The goal of this training activity is to find others who share similar characteristics.

Activities Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Energizer or Team Builder, Inclusion / Equity / Belonging, Retention Aid, Training Ideas, Training Support

Team Spark: Adapt to Collaborate

In today’s work environment, finding the time to explore teamwork issues is not easy. This activity is designed to provide quick 10-15 minute team discussions the power of collaboration among projects and teams.

Activities Personal Performance Collaboration, Discussion Trigger, Team Builder, Teamwork

Team Spark: Adapt to Encourage Growth

Adaptive communication is a skill that is also critical to organizational growth. Keeping something the same just “because this is the way we have always done it” hinders an organization from innovating and progressing. Adaptation taps into employee skill sets and allows people to utilize their diversity to improve upon old “songs”, making a new version that supports growth.

Activities Personal Performance Communication, Discussion Trigger, Team Builder or Retention Aid, Teamwork

Team Spark: Be Open to How Work Gets Done

Being open and flexible about how work gets done, especially on diverse teams with many different perspectives, invites healthy collaboration and the collective pull of the entire team towards the end goal.

Activities Personal Performance Teamwork, Collaboration, Discussion Trigger, Team Builder

Team Spark: Check Assumptions Before Judging

When judging the “dance” of another person, especially across differences such as culture, be careful about making judgments based upon what you think is important. Focusing on their “feet” while communicating may mean you are missing the most important part of their dance.

Activities Personal Performance Communication, Interpersonal Skills, Team Builder or Retention Aid, Teamwork

Team Spark: Cheer on Collaboration

An outside energetic and supportive cheerleader can prove essential to the success of the team by offering words of encouragement, and if needed, expertise, suggestions, or technical support.

Activities Personal Performance Collaboration, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork

Team Spark: Collaborate Outside Of Your Team

By collaborating with someone outside of their team, employees bring a broader view to their work. With a more diverse perspective, new insights are gained and the chances of success are increased.

Activities Personal Performance Teamwork, Collaboration, Discussion Trigger, Interpersonal Skills, Team Builder

Team Spark: Collaboration with Skill

Courting a business partner from a different country or cultural background may require research on their cultural views on business relationships, developing trust, negotiation, and communication styles.

Activities Personal Performance Collaboration, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork

Team Spark: Compromise For A Common Goal

Compromise during collaboration can create the strongest and most compelling outcomes when working on teams, projects, and organizational challenges. The best results come from everyone being willing to compromise in order to achieve the end result.

Activities Personal Performance Teamwork, Collaboration, Discussion Trigger, Team Builder

Team Spark: Cultivate a Collective Instinct

Collective effort can result in outcomes that are impossible when attempted as an individual. When working collectively with people from diverse backgrounds, we have an even greater pool of resources and expertise with which to successfully navigate times of great challenge.

Activities Personal Performance Teamwork, Collaboration, Discussion Trigger, Team Builder

Team Spark: Honor Unique Contributions

The individual brilliance of an employee is not always realized until a group comes together to collaborate. Working with other employees on diverse teams helps each team member to tap into their creativity, often producing ground breaking products and services that could only be discovered through collaboration.

Activities Personal Performance Collaboration, Discussion Trigger, Team Builder, Teamwork

Team Spark: Invest Time to Build Trust

When working on diverse teams, developing trust may take longer due to background differences and different views on what trust means and how it is earned. Building confidence helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.

Activities Leadership, Personal Performance Collaboration, Discussion Trigger, Team Builder, Teamwork

Team Spark: Leverage Broad Expertise

Like building a skyscraper, collaboration on large projects works best when you bring together a team with diverse areas of expertise. On-going and continuous collaboration among disciplines helps to ensure that your project achieves all of its goals when it is completed.

Activities Personal Performance Collaboration, Discussion Trigger, Team Builder, Teamwork

Team Spark: Proverb - Be Creative

Spark team communication around supporting team members when they choose to set their own course in how they complete work.

Activities Personal Performance Motivation, Discussion Trigger, Team Builder

Team Spark: Proverb - Be Patient

Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.

Activities Personal Performance Interpersonal Skills, Discussion Trigger, Team Builder

Team Spark: Proverb - Deal with Little Issues

Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).

Activities Personal Performance Interpersonal Skills, Discussion Trigger, Team Builder

Team Spark: Proverb - Don't Insult Someone Who Can Take Care of You

Spark team communication about how to better understand each other so that we don’t offend each other.

Activities Personal Performance Interpersonal Skills, Discussion Trigger, Team Builder

Team Spark: Proverb - Don't Look at the Mistake

Spark team communication around root cause analysis and correcting workplace mistakes.

Activities Personal Performance Team Builder, Change, Conflict Resolution, Discussion Trigger, Teamwork

Team Spark: Proverb - Don't Waste Your Efforts

Spark team communication around project or product completion.

Activities Personal Performance Communication, Discussion Trigger, Team Builder

Team Spark: Proverb - Each Person Is Unique

Spark team communication around how we can use our unique skills and abilities more effectively as individuals, or as a team.

Activities Personal Performance Communication, Discussion Trigger, Motivation, Team Builder

Team Spark: Proverb - Everyone Makes Mistakes

Spark team communication around how to handle mistakes when they are made.

Activities Personal Performance Communication, Discussion Trigger, Professionalism, Team Builder

Team Spark: Proverb - Giving Up Too Easily

Spark team communication around tips for keeping the team focused and on task when facing challenges.

Activities Personal Performance Motivation, Discussion Trigger, Team Builder

Team Spark: Proverb - If Everyone Has The Responsibility; Nothing Gets Done

Spark team communication on having specific ownership to help ensure a task is completed.

Activities Personal Performance Collaboration, Discussion Trigger, Team Builder

Team Spark: Proverb - If You Don't Communicate, You'll Get Burned

Spark team communication on what we can do to better communicate with people inside and outside of the team.

Activities Personal Performance Communication, Discussion Trigger, Team Builder

Team Spark: Proverb - People Judge Things from Their Experience Not the Wider World

Spark team communication on how looking at something from just one perspective can impact the team.

Activities Personal Performance Teamwork, Discussion Trigger, Team Builder, Unconscious / Hidden Bias

Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message

Spark team communication on how kindness can help us achieve our desired end result on both projects and personal pursuits.

Activities Personal Performance Professionalism, Discussion Trigger, Respect / Respectfulness, Team Builder

Team Spark: Proverb - Planning Needs to Be Paired with Action

Spark team communication on we can empower the key action oriented team members to help us know when to move forward.

Activities Personal Performance Change

Team Spark: Proverb - Take Responsibility For The Results

Spark team communication understanding the need to reevaluate how people are given responsibility.

Activities Personal Performance Collaboration, Discussion Trigger, Team Builder

Team Spark: Proverb - Title But No Authority

Spark team communication on authority and how it can also be seen as influence.

Activities Personal Performance Effective Leadership, Discussion Trigger, Team Builder

Team Spark: Proverb - When You Fight Amongst Yourselves, Others Win

Spark team communication on getting caught up among ourselves so much that we lose focus on the big picture.

Activities Personal Performance Communication, Discussion Trigger, Team Builder

Team Spark: Proverb - Work With What You Have

Spark team communication on being creative and getting the job done with limited resources.

Activities Personal Performance Change

Team Spark: Proverb - Working Together You Can Achieve More

Spark team communication on how we can work better as a team when we face our large projects.

Activities Personal Performance Teamwork, Communication, Discussion Trigger, Team Builder

Team Spark: Proverb - You Are Limited by What Ties You Down

Spark team communication on how have we faced limitations in the past and yet overcome them.

Activities Personal Performance Collaboration, Communication, Discussion Trigger, Team Builder

Team Spark: Understand Your Expertise

Diverse teams with members from different backgrounds will offer an even greater variety of expertise and personalities. While it may take an increased amount of respect and awareness to work in concert, the team has a greater potential for victory.

Activities Personal Performance Collaboration, Discussion Trigger, Team Builder, Teamwork

Ultimatum Game: Understanding Fairness & Inclusion

The first ultimatum game was developed as a stylized representation of negotiation, by Güth, Schmittberger, and Schwarze in 1982. It has since become a popular economic experiment. It has been adapted in this activity to illustrate the role fairness plays in influencing our reactions and decisions.

Activities Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Discussion Trigger, Diversity Dynamics, Team Builder or Retention Aid, Training Support

Understanding Difficult People

This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.

Activities Personal Performance Interpersonal Skills, Collaboration, Communication, Discussion Trigger, Professionalism, Teamwork

Discussion Card: Coaching Others

These easy-to-use cards provide a simple model (C.O.A.C.H.) along with thought-provoking questions on effectively coaching others in the workplace and beyond. These cards are great for a quick training reminder, mentor support or conversation starter.

Discussion Cards Leadership, Personal Performance Coaching & Mentoring, Collaboration, Discussion Trigger, Learning Reinforcement, Team Builder or Retention Aid, Training Support

Discussion Card: Developing Diversity Pipelines

The similarities and differences in our workplace can strengthen the overall effectiveness of our organization when we develop diversity pipelines. These easy-to-use cards provide a simple model (B.U.I.L.D.) along with thought-provoking questions on recruiting and hiring with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Discussion Trigger, Diversity Dynamics, Hiring & Recruiting, Effective Leadership, Learning Reinforcement, Management

Discussion Card: Leadership

Are you leveraging the true power of leadership within you team? With your employees? Being a good leader isn't rocket science, but it takes skill... and patience... and practice. These easy-to-use cards provide a simple model (L.E.A.D.E.R.) along with thought-provoking questions on better understanding what it takes to truly lead. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership Successfully Leading Others, Communication & Influencing, Effective Leadership, Learning Reinforcement, Management, Teamwork

Discussion Card: Multicultural Customer Service

Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Customer Service, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness

Discussion Card: Multicultural Sales

Are you spending the time it takes to really understand what your customer wants/needs? These easy-to-use cards provide a simple model (S.E.L.L.I.N.G.) along with thought-provoking questions on better understanding multicultural sales opportunities. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Sales & Service, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness

Discussion Card: Partnering with Community Organizations

Finding diverse talent is key to positive growth - and using as many recruiting resources as possible - is key. These easy-to-use cards provide a simple model (L.O.C.A.L.) along with thought-provoking questions on working with community organizations to recruit and hire with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Hiring & Recruiting, Discussion Trigger, Diversity Dynamics, Effective Leadership, Learning Reinforcement, Management

Discussion Card: Recruiting Diverse Talent In-House

Finding diverse talent might be as easy as looking within... within your organization. These easy-to-use cards provide a simple model (I.N.H.O.U.S.E.) along with thought-provoking questions on finding and developing diverse talent within your own organization. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Hiring & Recruiting, Discussion Trigger, Diversity Dynamics, Effective Leadership, Learning Reinforcement, Management

Discussion Card: Resolving Team Conflict

When it comes to team conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing team conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership, Personal Performance Conflict Resolution, Discussion Trigger, Interpersonal Skills, Effective Leadership, Management, Problem Resolution

Info Brief: LGBTQ+ Terminology & Information

When it comes to encouraging diversity in the workplace, terminology and vocabulary play a large role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping. Using correct terms is an important first step in creating a respectful workplace.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness

Understanding Filters – Workplace Mini Poster

Be aware of your filters! Every person has multiple filters through which they see the world. Examples of these filters include: gender, generation, country of origin, disabilities, military service, ethnicity and parental status. This easy-to-use mini-poster is also available in a healthcare version.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Discussion Trigger, Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness