Search Video Library for: Retail & Hospitality
Team Spark: Proverb - Work With What You Have
Spark team communication on being creative and getting the job done with limited resources.
Team Spark: Proverb - Working Together You Can Achieve More
Spark team communication on how we can work better as a team when we face our large projects.
Team Spark: Proverb - You Are Limited by What Ties You Down
Spark team communication on how have we faced limitations in the past and yet overcome them.
Team Spark: Understand Your Expertise
Diverse teams with members from different backgrounds will offer an even greater variety of expertise and personalities. While it may take an increased amount of respect and awareness to work in concert, the team has a greater potential for victory.
Ultimatum Game: Understanding Fairness & Inclusion
The first ultimatum game was developed as a stylized representation of negotiation, by Güth, Schmittberger, and Schwarze in 1982. It has since become a popular economic experiment. It has been adapted in this activity to illustrate the role fairness plays in influencing our reactions and decisions.
Understanding Difficult People
This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.
Discussion Card: Coaching Others
These easy-to-use cards provide a simple model (C.O.A.C.H.) along with thought-provoking questions on effectively coaching others in the workplace and beyond. These cards are great for a quick training reminder, mentor support or conversation starter.
Discussion Card: Developing Diversity Pipelines
The similarities and differences in our workplace can strengthen the overall effectiveness of our organization when we develop diversity pipelines. These easy-to-use cards provide a simple model (B.U.I.L.D.) along with thought-provoking questions on recruiting and hiring with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.
Discussion Card: Leadership
Are you leveraging the true power of leadership within you team? With your employees? Being a good leader isn't rocket science, but it takes skill... and patience... and practice. These easy-to-use cards provide a simple model (L.E.A.D.E.R.) along with thought-provoking questions on better understanding what it takes to truly lead. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Multicultural Customer Service
Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Multicultural Sales
Are you spending the time it takes to really understand what your customer wants/needs? These easy-to-use cards provide a simple model (S.E.L.L.I.N.G.) along with thought-provoking questions on better understanding multicultural sales opportunities. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Partnering with Community Organizations
Finding diverse talent is key to positive growth - and using as many recruiting resources as possible - is key. These easy-to-use cards provide a simple model (L.O.C.A.L.) along with thought-provoking questions on working with community organizations to recruit and hire with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.
Discussion Card: Recruiting Diverse Talent In-House
Finding diverse talent might be as easy as looking within... within your organization. These easy-to-use cards provide a simple model (I.N.H.O.U.S.E.) along with thought-provoking questions on finding and developing diverse talent within your own organization. These cards are great for a quick training reminder, reinforcement or as a conversation starter.
Discussion Card: Resolving Team Conflict
When it comes to team conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing team conflict. Great for a quick training reminder, reinforcement or as a conversation generator.
Info Brief: LGBTQ+ Terminology & Information
When it comes to encouraging diversity in the workplace, terminology and vocabulary play a large role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping. Using correct terms is an important first step in creating a respectful workplace.
Understanding Filters – Workplace Mini Poster
Be aware of your filters! Every person has multiple filters through which they see the world. Examples of these filters include: gender, generation, country of origin, disabilities, military service, ethnicity and parental status. This easy-to-use mini-poster is also available in a healthcare version.
Courage 2 Coach™ - Program Introduction/Model
This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.
Legal Briefs™ Substance Abuse - Program Introduction
Introduction to five aspects for dealing with substance abuse in the workplace and actions to keep the workplace drug-free.
Legal Briefs™ The ADA - Program Introduction
As a manager or supervisor, there are key legal concepts we need to be aware of in our workplace. This video starts with the definition and key concepts of the American Disabilities Act.
Legal Briefs™ Workplace Privacy - Program Introduction
How an organization establishes, documents, communicates and enforces employment policies can impact workplace privacy.