Search Video Library (898 Assets Found)

Results for Suggested Industry Usage: Retail & Hospitality

  • Bad for Business
    #1 ID:810

    This situation illustrates the damaging effect of making employment decisions based on stereotype rather than the qualifications of a person to perform a job.

    Video Vignettes Ethics & Compliance Discrimination, Diversity, Respect

  • The Sid Story™
    #2 ID:2210

    Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!

    Off-The-Shelf Video Program (ILT) Leadership Leading, Motivation, Communication & Influencing

  • I Will if You Will...
    #3 ID:267

    A very effective and to-the-point vignette that deals with anti-gay and anti-diverse behavior in the workplace.

    Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Leadership, Respect

  • The Courage to Coach (for Retail)
    #4 ID:503

    Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail turns common sense into common practice with a four-step process that can be applied to any employee performance situation.

    Off-The-Shelf Video Program (ILT) Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Leadership

  • Are You Going to Get That?
    #5 ID:110

    How to best handle phone calls while also helping another customer in person.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Challenging & Giving Opportunities
    #6 ID:1882

    No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

    Video Vignettes Leadership Management, Leadership, Assessing Performance

  • Coaching Moment 2 (Sales Coaching)
    #7 ID:603

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    Video Vignettes Leadership Sales & Service, Communication, Sales

  • Dream It!
    #8 ID:1838

    If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.

    Video Vignettes Personal Performance Motivation, Change, Communication, Professionalism

  • Good People, Bad Choices - Video Summary
    #9 ID:853

    Summary vignette for the Good People, Bad Choice program. An ethical "to do" list of questions is presented.

    Video Vignettes Ethics & Compliance Ethics, Compliance

  • Have a Plan, Work the Plan
    #10 ID:367

    Planning and organizing for results (increased productivity).

    Video Vignettes Personal Performance Professionalism, Change, Motivation

  • He's Big... Really Big
    #11 ID:127

    How insensitive remarks about an overweight coworker can lead to the perception of harassment.

    Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Abusive Conduct

  • Issue: Obtaining Employee Consent
    #12 ID:198

    How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry

    Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

  • It’s All Good
    #13 ID:852

    A newly approved vendor sends an expensive gift to an employee. This vignette addresses the perceptions (and sometimes the reality) of accepting gifts.

    Video Vignettes Ethics & Compliance Ethics, Compliance

  • Overcoming Communication Issues - Retail
    #14 ID:947

    Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

  • Perfect Storm
    #15 ID:256

    The implications of a manager taking action due to a fear of a claim of retaliation from an employee.

    Video Vignettes Ethics & Compliance Compliance, Harassment Prevention, Professionalism

  • Recognize Opportunities
    #16 ID:606

    Helping a sales staff member recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Reward & Recognition
    #17 ID:1881

    Most of the time, employees find rewards and recognition more motivating than money. As a matter of fact, it has been found that an employee is more likely to leave an organization because he or she did not receive adequate recognition.

    Video Vignettes Leadership Management, Leadership, Retention Aid, Assessing Performance

  • Set the Stage
    #18 ID:609

    Discusses how to successfully prepare for a sales call.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Setting Expectations & Measurement
    #19 ID:1879

    To be satisfied with their jobs, employees want and need to have a clear idea of what is expected from them. Performance expectations can be an employee’s role in the organization, a specific result to be achieved or goals to accomplish.

    Video Vignettes Leadership Management, Leadership, Retention Aid, Assessing Performance

  • Sexual Harassment in the Workplace (Managers): The Good Tipper
    #20 ID:1854

    Advise employees to report inappropriate behavior from customers, vendors, or any other person associated with your organization. There is no customer valuable enough to put yourself and your organization at risk.

    Video Vignettes Ethics & Compliance Sexual Harassment, Professionalism