Search Video Library for: Retail & Hospitality

No Injury, No Accident?™

No Injury, No Accident?™

Signs, Tags, Labels & Placards™

Signs, Tags, Labels & Placards™

A Masterpiece

A Masterpiece

A Real Team Player. Not!

A Real Team Player. Not!

All That Cash

All That Cash

Allowing the Victim to Dictate Actions (from Legal Briefs™)

Allowing the Victim to Dictate Actions (from Legal Briefs™)

Analyze Needs (Sales Process)

Analyze Needs (Sales Process)

Change Is Not in My Vocabulary...

Change Is Not in My Vocabulary...

Coaching Moment 1 (Sales Coaching)

Coaching Moment 1 (Sales Coaching)

Coaching Moment 2 (Sales Coaching)

Coaching Moment 2 (Sales Coaching)

Commit to Change (Dramatic)

Commit to Change (Dramatic)

Common ADA Question About Determining Qualifications

Common ADA Question About Determining Qualifications

Common ADA Question About Performance Issues

Common ADA Question About Performance Issues

Common ADA Question About Reasonable Accommodation

Common ADA Question About Reasonable Accommodation

Common ADA Questions (Hiring)

Common ADA Questions (Hiring)

Common ADA Questions About Hiring

Common ADA Questions About Hiring

Communication - Outline Intent

Communication - Outline Intent

Courage 2 Coach™ - Coaching to Empower

Courage 2 Coach™ - Coaching to Empower

Courage 2 Coach™ - Coaching to Motivate

Courage 2 Coach™ - Coaching to Motivate

Courage 2 Coach™ - Coaching to Specific Issues

Courage 2 Coach™ - Coaching to Specific Issues

Dealing with Workplace Dating (from Legal Briefs™)

Dealing with Workplace Dating (from Legal Briefs™)

Did You Hear About...?

Did You Hear About...?

Discipline & Termination: Avoiding Discipline

Discipline & Termination: Avoiding Discipline

Discipline & Termination: Documenting Correctly

Discipline & Termination: Documenting Correctly

Discipline & Termination: Inconsistent Discipline

Discipline & Termination: Inconsistent Discipline

Discipline & Termination: Preparing to Terminate

Discipline & Termination: Preparing to Terminate

Do I Have to Spell It Out?

Do I Have to Spell It Out?

Establish Commitment (Sales Process)

Establish Commitment (Sales Process)

Everyday Diversity™ An Introduction to Diversity Recruiting & Hiring

Everyday Diversity™ An Introduction to Diversity Recruiting & Hiring

Everyday Diversity™ Avoiding Bias in Hiring

Everyday Diversity™ Avoiding Bias in Hiring

Everyday Diversity™ Exploring Filters

Everyday Diversity™ Exploring Filters

Everyday Diversity™ Keeping Diverse Candidates

Everyday Diversity™ Keeping Diverse Candidates

Everyday Diversity™ Selecting Diverse Candidates

Everyday Diversity™ Selecting Diverse Candidates

Failing to Enforce Organizational Policy (from Legal Briefs™)

Failing to Enforce Organizational Policy (from Legal Briefs™)

Failing to Prevent All Forms of Harassment (from Legal Briefs™)

Failing to Prevent All Forms of Harassment (from Legal Briefs™)

FMLA - Informing Employees of Their Rights & Policies

FMLA - Informing Employees of Their Rights & Policies

FMLA - Key Actions to Stay in Compliance

FMLA - Key Actions to Stay in Compliance

FMLA - Reduced Schedules & Leaves

FMLA - Reduced Schedules & Leaves

FMLA - Returning to Work

FMLA - Returning to Work

FMLA - What Qualifies for FMLA Leave?

FMLA - What Qualifies for FMLA Leave?

Getting Much Sleep?

Getting Much Sleep?

Good People, Bad Choices - Video Introduction

Good People, Bad Choices - Video Introduction

Good People, Bad Choices - Video Summary

Good People, Bad Choices - Video Summary

Hand Washing 101

Hand Washing 101

Harassment & Responsibilities of Supervisors/Managers

Harassment & Responsibilities of Supervisors/Managers

He Doesn't Look Nearly As Good In a Skirt?

He Doesn't Look Nearly As Good In a Skirt?

Hey, It's Just a Joke!

Hey, It's Just a Joke!

Hey, It's On My Playlist

Hey, It's On My Playlist

He’s Big…Really Big

He’s Big…Really Big

Hierarchy or Equality: Do you know where you stand?

Hierarchy or Equality: Do you know where you stand?

High Risk or Low Risk: What's your comfort level?

High Risk or Low Risk: What's your comfort level?

I Didn't Understand One Word

I Didn't Understand One Word

I Don't Understand

I Don't Understand

I Quit! (from FOSA™ Documenting Discipline)

I Quit! (from FOSA™ Documenting Discipline)

If I'm History, So Is He!

If I'm History, So Is He!

Insight: Build on Strengths (Not Fixing Weaknesses)

Insight: Build on Strengths (Not Fixing Weaknesses)

Insight: Combinations of Strengths Produce Exponential Results

Insight: Combinations of Strengths Produce Exponential Results

Insight: Five Clusters of Strengths That Really Matter

Insight: Five Clusters of Strengths That Really Matter

Involve Your Audience

Involve Your Audience

It Will Change Your Life!

It Will Change Your Life!

It's Just an Expression - Updated!

It's Just an Expression - Updated!

It’s All Good (from Good People, Bad Choices™)

It’s All Good (from Good People, Bad Choices™)

Just Some Good Clean Fun

Just Some Good Clean Fun

Just Tell Them I'm Not Here

Just Tell Them I'm Not Here

Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions

Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions

Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks

Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks

Legal Briefs™ Recruiting and Hiring: Describing the Job

Legal Briefs™ Recruiting and Hiring: Describing the Job

Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally

Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally

Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy

Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy

Legal Briefs™ Workplace Privacy: Privacy in Cyberspace

Legal Briefs™ Workplace Privacy: Privacy in Cyberspace

Legal Briefs™ Workplace Violence: An Employee with a Temper

Legal Briefs™ Workplace Violence: An Employee with a Temper

Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee

Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee

Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider

Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider

Legal Briefs™ Workplace Violence: Investigating Rumors of Threats

Legal Briefs™ Workplace Violence: Investigating Rumors of Threats

Legal Briefs™ Workplace Violence: Pre-Employment Screening

Legal Briefs™ Workplace Violence: Pre-Employment Screening

Let's M.E.E.T.™ Conflict Resolution Module

Let's M.E.E.T.™ Conflict Resolution Module

Link to Solutions (Sales Process)

Link to Solutions (Sales Process)

Listen, I Was Just Wondering...

Listen, I Was Just Wondering...

Managing Silence (Behavior-Based Interviewing)

Managing Silence (Behavior-Based Interviewing)

Narrow Your Focus

Narrow Your Focus

No Mistakes! (from FOSA™ Documenting Discipline)

No Mistakes! (from FOSA™ Documenting Discipline)

Non-Verbal Indicators (Behavior-Based Interviewing)

Non-Verbal Indicators (Behavior-Based Interviewing)

Not About Bad to Good, But Good to Great!

Not About Bad to Good, But Good to Great!

Peer Today, Boss Tomorrow™: Communicate

Peer Today, Boss Tomorrow™: Communicate

Peer Today, Boss Tomorrow™: Take Action

Peer Today, Boss Tomorrow™: Take Action

Perfect Storm

Perfect Storm

Picture of The Day

Picture of The Day

Prepare for Communicating Effectively

Prepare for Communicating Effectively

Preventing Workplace Bullying: Program Summary

Preventing Workplace Bullying: Program Summary

Put Warning Lights on You

Put Warning Lights on You

Recognize Opportunities

Recognize Opportunities

Recognize Opportunities (Example 1)

Recognize Opportunities (Example 1)

Recognize Opportunities (Example 2)

Recognize Opportunities (Example 2)

Recognizing & Stopping Harassment (from Legal Briefs™)

Recognizing & Stopping Harassment (from Legal Briefs™)

Recognizing Bullying Behavior

Recognizing Bullying Behavior

Recruiting & Hiring (from It's the Law™)

Recruiting & Hiring (from It's the Law™)

Redirect

Redirect

Redirection With a Coworker

Redirection With a Coworker

Resolving Problems (Example 1)

Resolving Problems (Example 1)

Sales Made Simple™ - Can't Get Past Voice Mail

Sales Made Simple™ - Can't Get Past Voice Mail