Search Video Library for: Retail & Hospitality
Accentuate the Positive
How encouraging and reinforcing positive behavior will improve performance and build positive relationships.
Being Accountable and Flexible
How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.
Being Positive and Proactive
How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.
Build Trust
Building positive relationships by building trust.
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Commit to Change (Situation Set-up)
This situation discusses the importance of gaining commitment for a change.
Communicate About Change (Resolution)
The importance of effective communication when dealing with change. This video shows the resolution of the situation.
Communicate About Change (Situation Set-Up)
The importance of effective communication when dealing with change.
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
Half Full or Half Empty? (from Increasing Emotional Intelligence)
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Have a Plan, Work the Plan
Planning and organizing for results (increased productivity).
It Takes a Team!
Working with others to achieve results; making meetings effective
It Was in the Paper
Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.
It's Intolerable
Impact of offensive figures of speech on workplace relationships.
Legal Briefs™ Workplace Privacy: Obtaining Employee Consent
How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry
Life's Not Fair
Retaliating against an employee who reports a safety violation.
M.E.E.T. Zero Tolerance - Program Summary
Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy
Marcus' Dilemma
Adapting to a restructure change within the workplace.
Overcoming Communication Issues - Hotel/Hospitality Scene
As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.