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Results for Suggested Industry Usage: Retail & Hospitality

Commit to Change (Situation Set-up)

Commit to Change (Situation Set-up)

This situation discusses the importance of gaining commitment for a change.

Topic: Change Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
Common ADA Question About Determining Qualifications

Common ADA Question About Determining Qualifications

Answers the question,"Do you have to put a disabled candidate at the top of the hiring list even if they are not qualified for the job?"

Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Common ADA Question About Performance Issues

Common ADA Question About Performance Issues

Answers the question,"How can a manager deal with performance issues when it comes to someone who is covered by the ADA?"

Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Common ADA Question About Reasonable Accommodation

Common ADA Question About Reasonable Accommodation

Answers the question,"What constitutes a 'reasonable accommodation' for someone who is covered under the ADA?"

Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Common ADA Questions (Hiring)

Common ADA Questions (Hiring)

Answers the question,"Do you have to hire someone just because he or she has a covered disability, even if they cannot perform an essential function of the job?"

Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Common ADA Questions About Hiring

Common ADA Questions About Hiring

Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Communicate About Change (Resolution)

Communicate About Change (Resolution)

The importance of effective communication when dealing with change. This video shows the resolution of the situation.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Leadership, Professionalism Closed Captioned
Communicate About Change (Situation Set-Up)

Communicate About Change (Situation Set-Up)

The importance of effective communication when dealing with change.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interpersonal Skills, Professionalism Closed Captioned
Communicate and Listen

Communicate and Listen

How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.

Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Collaboration Closed Captioned
Communication - Outline Intent

Communication - Outline Intent

How to best prepare to communicate effectively with others.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
Conducting The Three-Dimensional Interview

Conducting The Three-Dimensional Interview

Explanation of how to conduct an effective three-dimensional interview.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
Did You Hear About...?

Did You Hear About...?

How many times have you found out something about somebody you work with and - you don't mean to – but you start treating the person differently. Believe it or not, that could end up being a bad thing. Gossip in the workplace usually ends up bad...for everyone.

Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned
Did You Hear the One About?

Did You Hear the One About?

This vignette effectively demonstrates the the point at which workplace jokes can cross the line and become harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
Discipline & Termination: Avoiding Discipline

Discipline & Termination: Avoiding Discipline

This video clip covers possible legal implications if a manager avoids taking appropriate disciplinary action with an employee.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
Discipline & Termination: Avoiding Termination

Discipline & Termination: Avoiding Termination

This video clip discusses the legal implications of a manager avoiding termination action as well as how avoiding termination action may lead to unlawful retaliation or a negligent retention lawsuit.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
Discipline & Termination: Documenting Correctly

Discipline & Termination: Documenting Correctly

This video clip covers the legal implications of under-documenting and over-documenting performance issues as well as the importance of documenting correctly.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
Discipline & Termination: Inconsistent Discipline

Discipline & Termination: Inconsistent Discipline

This video clip discusses the possible legal implications if a manager does not use consistent disciplinary action with all employees.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
Discipline & Termination: Preparing to Terminate

Discipline & Termination: Preparing to Terminate

This video clip tackles the issue of not being prepared for a termination meeting and how it can cause managers to say or do something inappropriate and/or illegal.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
Establish Commitment (Sales Process)

Establish Commitment (Sales Process)

Discusses how to gain commitment from a client during a sales interaction.

Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales
Evaluating The Three-Dimensional Interview

Evaluating The Three-Dimensional Interview

Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned