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Bad for Business
This situation illustrates the damaging effect of making employment decisions based on stereotype rather than the qualifications of a person to perform a job.
#1 ID:810Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Diversity Dynamics, Respect Closed CaptionedShining a Light on Child Abuse & Neglect
This powerful video was created as an introduction to child abuse and neglect mandatory reporter training (California AB1963). Sobering statistics are presented - driving home the importance reporting child abuse and neglect.
#2 ID:2525Topic: Active Bystander Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & HospitalityThe Sid Story™
Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!
#3 ID:2210Topic: Leading Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Motivation, Communication & Influencing Closed CaptionedI Will if You Will...
A very effective and to-the-point vignette that deals with anti-gay and anti-diverse behavior in the workplace.
#4 ID:267Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Leadership, Respect Closed CaptionedThe Courage to Coach (for Retail)
Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail turns common sense into common practice with a four-step process that can be applied to any employee performance situation.
#5 ID:503Topic: Coaching & Mentoring Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, LeadershipAre You Going to Get That?
How to best handle phone calls while also helping another customer in person.
#6 ID:110Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Customer Service Closed CaptionedChallenging & Giving Opportunities
No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.
#7 ID:1882Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing PerformanceCoaching Moment 2 (Sales Coaching)
Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.
#8 ID:603Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed CaptionedDream It!
If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.
#9 ID:1838Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism Closed CaptionedGood People, Bad Choices - Video Summary
Summary vignette for the Good People, Bad Choice program. An ethical "to do" list of questions is presented.
#10 ID:853Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance Closed CaptionedHave a Plan, Work the Plan
Planning and organizing for results (increased productivity).
#11 ID:367Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Motivation Closed CaptionedHe's Big... Really Big
How insensitive remarks about an overweight coworker can lead to the perception of harassment.
#12 ID:127Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Abusive Conduct Closed CaptionedIssue: Obtaining Employee Consent
How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry
#13 ID:198Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed CaptionedIt’s All Good
A newly approved vendor sends an expensive gift to an employee. This vignette addresses the perceptions (and sometimes the reality) of accepting gifts.
#14 ID:852Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance Closed CaptionedOvercoming Communication Issues - Retail
Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.
#15 ID:947Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Interpersonal Skills, ProfessionalismPerfect Storm
The implications of a manager taking action due to a fear of a claim of retaliation from an employee.
#16 ID:256Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Professionalism Closed CaptionedRecognize Opportunities
Helping a sales staff member recognize sales opportunities.
#17 ID:606Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed CaptionedReward & Recognition
Most of the time, employees find rewards and recognition more motivating than money. As a matter of fact, it has been found that an employee is more likely to leave an organization because he or she did not receive adequate recognition.
#18 ID:1881Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Assessing PerformanceSet the Stage
Discusses how to successfully prepare for a sales call.
#19 ID:609Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed CaptionedSetting Expectations & Measurement
To be satisfied with their jobs, employees want and need to have a clear idea of what is expected from them. Performance expectations can be an employee’s role in the organization, a specific result to be achieved or goals to accomplish.
#20 ID:1879Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Assessing Performance