Search Video Library for: Retail & Hospitality

Discussion Card: Nonverbal Communication

Discussion Card: Nonverbal Communication

Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership, Personal Performance Communication, Communication & Influencing, Successfully Leading Others, Learning Reinforcement, Teamwork, Training Activities

Discussion Card: Providing & Receiving Feedback

Discussion Card: Providing & Receiving Feedback

These easy-to-use cards provide a simple model (A.D.V.I.C.E.) along with thought-provoking questions on the power of effective feedback (for both managers and employees). These cards are great for a quick training reminder, mentor support or conversation starter.

Discussion Cards Leadership, Personal Performance Evaluation, Communication, Discussion Trigger, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Management, Team Builder or Retention Aid, Training Support

Discussion Card: Recruiting Sources

Discussion Card: Recruiting Sources

Finding and recruiting diverse talent takes time, creativity and patience - but the work is worth it! These easy-to-use cards provide a simple model (S.O.U.R.C.E.) along with thought-provoking questions on sources for recruiting and hiring with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Hiring & Recruiting, Discussion Trigger, Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management

Discussion Card: Respecting LGBTQ Coworkers

Discussion Card: Respecting LGBTQ Coworkers

A simple and to-the-point reminder card that provides a model (R.A.I.N.B.O.W.) for respecting LGBTQ co-workers, being an ally - as well as providing questions to get conversations started. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Discussion Trigger, Gender Identity, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management, Professionalism, Respect / Respectfulness, Team Builder, Training Support

Discussion Card: The Impact of Filters

Discussion Card: The Impact of Filters

Filters come from your background, choices and life experiences. We all have them. These easy-to-use cards provide a simple model (F.I.L.T.E.R.) along with thought-provoking questions on better understanding your personal filters. Great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Discussion Trigger, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness, Unconscious / Hidden Bias

Discussion Card: Understanding Stereotypes

Discussion Card: Understanding Stereotypes

Understanding stereotypes means seeing where assumptions are based on a person belonging to a certain group of people. These easy-to-use cards provide a simple model (U.N.F.A.I.R.) along with thought-provoking questions on better understanding & addressing stereotypes in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Discussion Trigger, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness, Unconscious / Hidden Bias

Discussion Card: Working with Transgender Colleagues

Discussion Card: Working with Transgender Colleagues

These easy-to-use cards provide a simple model (G.E.N.D.E.R.) along with thought-provoking questions for creating a respectful and inclusive workplace. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Gender Identity, Culture Commitment, Discussion Trigger, Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management, Team Builder or Retention Aid, Training Support

Discussion Card: Working with Women

Discussion Card: Working with Women

These colorful, easy-to-implement cards provide a simple model (W.O.M.E.N.) and a list of questions that allow users/recipients to stop and think about gender specific issues. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management, Professionalism, Team Builder, Training Support

Be Willing to Listen – Workplace Mini Poster

Be Willing to Listen – Workplace Mini Poster

Powerful tips for working on diverse teams. This easy-to-use mini poster presents action steps and simple questions to trigger thoughts around the power of simply listening to others from an inclusive and respect-driven perspective. When you are willing to listen to others, you'll understand where they are coming from. Also available in a healthcare version.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Discussion Trigger, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness

Five Warning Signs of Escalating Behavior

Five Warning Signs of Escalating Behavior

When it comes to workplace violence incidents, rarely is it a single event that triggers the violence behavior. This handout gives clear and concise behaviors to look out for when encountering potential violent threats.

Training Reinforcers Ethics & Compliance, Workplace Safety Workplace Violence Prevention, Conflict Resolution, Discussion Trigger

Info Brief: Religious Terminlogy & Information

Info Brief: Religious Terminlogy & Information

When it comes to religion, the words you use are important and play an integral part of conversation with fellow colleagues. To ensure teamwork and communication in the workplace run as smoothly as possible, using the correct words and terms is very important.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Respect / Respectfulness

Introduction (from ACTIONS Speak!™)

Introduction (from ACTIONS Speak!™)

Introduction to the program. Interviewing today is not just about gathering behavioral predictors. It includes respect and care for the person. Past actions are the best predictors of future performance.

Video Introduction Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

Introduction (from Legal Briefs™ Harassment & Discrimination)

Introduction (from Legal Briefs™ Harassment & Discrimination)

This video provides a great introduction to the topic of avoiding harassment and discrimination lawsuits. It sets the stage for several situations and questions/answers to key legal landlines in the workplace.

Video Introduction Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Introduction to the FMLA (Family Medical Leave Act)

Introduction to the FMLA (Family Medical Leave Act)

The intent of the FMLA is basically to help employees balance work and family responsibilities by guaranteeing them leaves in certain situations. But, trying to decipher the in's and out's of the law can be a challenge. This short video provides a quick introduction.

Video Introduction Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

L.E.A.D. with Integrity - Program Opening/L.E.A.D. Model Explained

L.E.A.D. with Integrity - Program Opening/L.E.A.D. Model Explained

Explanation of the L.E.A.D model and the importance of ethical behavior in the workplace.

Video Introduction Ethics & Compliance Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management, Professionalism

Legal Briefs™ Discipline & Termination - Program Introduction

Legal Briefs™ Discipline & Termination - Program Introduction

Let's face it, terminating employees is really tough. The video introduces five common issues managers struggle with when dealing with discipline and termination.

Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Recruiting & Hiring: Program Introduction

Legal Briefs™ Recruiting & Hiring: Program Introduction

This quick video offers an introduction to common hiring issues and appropriate actions for managers and/or supervisors to take.

Video Introduction Ethics & Compliance, Leadership Hiring & Recruiting, Compliance, Management

Legal Briefs™ Workplace Violence: Program Introduction

Legal Briefs™ Workplace Violence: Program Introduction

Preventing workplace violence begins with manager awareness.

Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention

Life is a Series of Presentation - Introduction

Life is a Series of Presentation - Introduction

Introduces the concept that life is a series of presentations.

Video Introduction Personal Performance Communication, Interpersonal Skills, Professionalism, Sales & Service

M.E.E.T. on Common Ground - Program Opening/M.E.E.T. Model Explained

M.E.E.T. on Common Ground - Program Opening/M.E.E.T. Model Explained

Explanation of the M.E.E.T. model as a respect-building communication tool

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness