Search Video Library for: Retail & Hospitality
The Consequences of Sexual Harassment™ (Maine Employees, Managers & Supervisors)
Unwelcome sexual harassment is a form of sex discrimination that violates the Maine Human Rights Act. Unwanted sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature which threatens job security, working conditions, or advancement opportunities is considered sexual harassment.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Sexual Harassment, Compliance, Harassment Prevention
The Consequences of Sexual Harassment™ (New York Employees, Managers & Supervisors)
Specific for New York State (New York State Human Rights Law) and New York City (NYC Human Rights Law) sexual harassment training requirements! New York companies are required to provide sexual harassment prevention training. This flexible course platform allows facilitators to customize and present a course that fits both their compliance needs and their organizational needs.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Sexual Harassment, Compliance, Discrimination, Harassment Prevention
I’ve Got Another One…
Most of us like a good joke, right? The problem is, while we may think we know what's acceptable, there's a fine line between funny and disrespectful. We can't always know what may be offensive just by looking at someone. That's why we have to focus on respect when it comes to things like, jokes, off hand comments, posts, puns, texting cartoons, drawings, pictures or videos at work.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
Just Being Paranoid…
Being frustrated with co-workers from time-to-time is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
Let's Not Shake Hands
New organizational policies and standards will be implemented across most organizations protecting employees while in the workplace. In the immediate future, 'new normal' guidelines will most likely include refraining from shaking hands while in the workplace. Refusing to shake hands can be dicey - even uncomfortable. There is definitely a right way to maintain respect while adhering to social distancing policies.
Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Inclusion / Equity / Belonging, Onboarding, Workplace Safety & Awareness
Nothing’s Going On…
Workplace gossip is one of those areas where it's easy to find ourselves on the wrong side of the line. While it may seem like harmless talk, it's not. Not only is gossip unprofessional because it destroys respect and trust in the workplace; it can also get you and your organization into a lot of legal trouble.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
Regain Control of the Interview (Behavior-Based Interviewing)
When a candidate takes over the interview - maybe by non-stop talking or story-telling - it's okay to re-take control of the interview by politely interrupting and re-focusing the candidate back to the task at hand.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Seek Reverse Information When Interviewing
Reverse information is the opposite of what the candidate told you, or the opposite of your reaction to the candidate. It is designed to give you a broad sample of the candidate’s job skills and help you get new information to balance an overly positive or overly negative opinion of the candidate.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Effective (& Legal) Interviewing
Shining a Light on Child Abuse & Neglect
This powerful video was created as an introduction to child abuse and neglect mandatory reporter training (California AB1963). Sobering statistics are presented - driving home the importance reporting child abuse and neglect.
Video Vignettes Ethics & Compliance Active Bystander / Ally
The New Normal (from Workplace Inclusion: Navigating Through Difficult Times™)
Blaming an Asian employee for a world-wide pandemic based on their heritage makes no sense. It's this type of explicit bias that not only impacts personal relationships, but if it's allowed to spread within an organization, it can potentially cause deeper harassment and discrimination issues.
Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Discrimination, Inclusion / Equity / Belonging, Onboarding
Empowerment Works: A Guide for Supervisors and Employees (How-To Book)
Just as we instill courage when we “en-courage,” we develop power when we “em-power.” Empowerment relies upon the willingness of employees at all levels of an organization to accept the responsibilities that accompany authority. Empowerment is a kind of democracy in the workplace. Like democracy, empowerment frees us to make decisions and take action. And like democracy, empowerment requires that we recognize and establish boundaries within which effective decisions and actions can occur.
How-To Books Leadership Successfully Leading Others, Effective Leadership, Management, New Supervisor
You Can't Do It All: Effective Delegation for Supervisors (How-To Book)
Most accomplished leaders would agree that delegation is one of the most important skills in their repertoire. Why? Imagine your own situation: Are you a manager or supervisor who comes in early, stays late, and gives 110 percent? Then delegation will help you improve your results while decreasing the time you spend at work. Do you wish your employees were more loyal to you or the organization? When you delegate well, your employees widen their horizons, develop new skills, and enjoy a new level of authority. That usually leads to an impressive increase in loyalty and commitment.
How-To Books Leadership Successfully Leading Others, Effective Leadership, Management, New Supervisor
Discussion Card: Engaged Employees
Engagement is not the same as employee satisfaction… not the same as employee happiness. Employee engagement is the emotional commitment your employees have to the organization… and its goals. These easy-to-use cards provide a simple model (E.N.G.A.G.E.) along with thought-provoking questions on employee engagement. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Leadership Motivation, Successfully Leading Others, Management, Team Builder or Retention Aid
Everyday Diversity™ Three Strikes
Everyone is a combination of the many things different aspects of our lives. Daughter, engineer, team lead, brother/sister, type A personality, lover of jazz, etc. How all of these come together in the workplace is unique to all of us. Building an inclusive workplace means that people can be authentic and feel that they belong.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Racial Equity, Respect / Respectfulness
Your Path to Success™ Empowering Teamwork
Even the most talented teams don’t start out as high performing. To begin with, there are steps you can take to set your team up for success and create a work environment that values teamwork and collaboration. Set a vision and shared goals based on trust… explaining how the work of the team fits with the mission and goals of the organization.
Video Vignettes Personal Performance Teamwork, Communication, Interpersonal Skills
Everyday Diversity™ The Assertive Salesperson
When we think about other people, we need to be aware of how bias may come into play. This is particularly true when the same behavior is seen as positive or negative depending on the gender of the other person. As we think about how to put awareness into action, we must watch the words we use to describe others and strive to be fair and equitable in our descriptions.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness
Everyday Diversity™ Are You Speaking English?
Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Customer Service, Diversity Dynamics, Respect / Respectfulness
PREVAIL!® Restaurant/Food Service (Overview)
An armed intruder/active shooter event can happen anywhere… even at a restaurant! The tools and training concepts presented in this program will apply to any work environment. So, the key is to focus on the options you have in your workplace – and use the skills & response principles presented to overcome and prevail in an active shooter situation.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Armed Intruder / Active Shooter, Emergencies & Evacuation, Workplace Safety & Awareness, Workplace Violence Prevention
Everyday Diversity™ Difficult Name
We all know the dangers that come from making assumptions based on one aspect of a person - such as their name. People want to be seen as whole people and our name is just one part of who we are. This kind of bias can be very subtle and we may not even realize that it is being done. So, as we think about putting this into action, let’s support all of employees in the appropriate pronunciation of their names and to watching any biases that start from someone’s name.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness
Everyday Diversity™ Happy Holidays!
When the holiday season comes around, many people - by default - wish others a "Merry Christmas." But for people who don’t celebrate Christmas, this can feel disrespectful... and even rude. A key component of being respectful includes using appropriate holiday greetings during the holiday season.
Video Vignettes Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness
Everyday Diversity™ Hijab
People often have different religious practices based upon their faith. Some of these practices include wearing something like a crucifix. For others, it means wearing a piece of attire such as a hijab. Today’s inclusive and respectful workplace culture means that the ability to practice your religion is open to you.
Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion / Equity / Belonging
Everyday Diversity™ His Husband
There are still many stereotypes and prejudices about LGBTQ+ people - and this can often make it hard to come to work depending upon the attitudes and behaviors of co-workers. While we may not agree with every aspect of all of our co-workers, what we can agree on is that people need to be treated with respect and dignity.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness
Everyday Diversity™ I Can Hear You!
People with disabilities live normal happy lives and most of the time are very independent and self-sufficient. Don’t offend someone by assuming that they cannot do something or that they have to have your help, but be willing to offer if it is desired.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness
Everyday Diversity™ Mary the Dinosaur
We can make assumptions about people based on their age – younger people will be great with technology for example or anyone over the age of 25 will have a harder time adjusting to the software changes. But, assumptions like this can have a real-life impact on our work teams.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness
Everyday Diversity™ More Than Meets the Eye
How we present ourselves to the world is part of our personal choices. Some people prefer a laid back styles, some prefer a buttoned up conservative look. So long as people are within the dress code, what people are wearing is personal.
Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Diversity Dynamics, Inclusion / Equity / Belonging
Everyday Diversity™ Speak English
Speaking in a foreign language can be tiring and more challenging. Being able to speak in a native language often makes things easier and quicker - especially when describing work or tasks. It can be easy to assume that when we hear people speaking a foreign language that they are speaking about us. Sometimes this also means that we feel left out of the conversation.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness
Everyday Diversity™ Taking Our Jobs!
Caring for ourselves and our families is something that everyone in the world worries about. And, immigrants are no exception of the rule. Often immigrants are willing to take jobs that other people find too hard or that they are willing to take because they have other opportunities. Other immigrants provide highly sought after skills and degrees that help companies to be successful. Helping immigrants to be successful at work helps everyone be a great part of a work team.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Racial Equity, Respect / Respectfulness
Everyday Diversity™ They Went to School...Where?
Bias and stereotypes can impact us in many ways... including assuming that just because someone didn’t go to prestigious university - they won’t be a great employee. So, when we are reviewing resumes for new hires, it is important to not let those biases keep us from seriously considering candidates for reasons like the school they attended.
Video Vignettes Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness
Everyday Diversity™ What Does a Girl Know?
Sometimes a department or field is dominated by one gender and it can be hard for people who aren’t that gender to be successful in that field - due to ingrained perceptions or long-standing stereotypes. Think male nurses... or female software developers.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness
Everyday Diversity™ What's His Problem Anyway?
When we think about people with a disability – we typically think about visible or mobility related disabilities. But, in reality, many disabilities are hidden. When someone asks for an accommodation – that is between them and their manager. It isn’t anyone else’s business.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness
Traditional vs. Behavior-Based Interviewing Questions
When it comes to behavior-based interviewing, it's all in how you ask your questions. This video is designed to illustrate the difference between a traditional interview question and a behavior-based interview question.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Your Path to Success™ Being Professional
You know… when it comes to how we interact with people, there's a whole range of things that we don't want to see happen in the workplace, right? So, being professional at all times is the key to preventing situations that might lead to harassment or discrimination.
Video Vignettes Personal Performance Professionalism, Discrimination, Harassment Prevention
Your Path to Success™ Being Your Best
Most seem to think that success on the job is all about what you know… or what you can do. Most quickly learn that your attitude and how you act around others are just as important. It's always easy, but it goes a long way towards being your best.
Video Vignettes Professionalism, Interpersonal Skills, Personal Improvement
Your Path to Success™ Choosing Integrity
We all know how important integrity is to our organization, right? You may have even thought, "Hey, we've got a Code of Conduct. We've all been trained. We're go to go!" However… to create a culture of integrity, those policies have to be more than just words on paper. They have to be things we truly live… each and every day.
Video Vignettes Ethics & Compliance Ethics & Integrity, Personal Improvement, Professionalism
Your Path to Success™ Embracing Civility
In today's fast-paced world, a simple social media post or email can lead to hurt feelings...lost jobs and maybe even a lawsuit. Simply put, uncivil actions disrupt the workplace! But... being civil is not about just being polite or having good manners.
Video Vignettes Diversity, Equity, Inclusion & Belonging Workplace Civility, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Your Path to Success™ Embracing Inclusion
Inclusion in the workplace only exists when we create a culture that makes a space for everybody to be present, participate, contribute and feel valued. When we think about inclusion, we think about words like: belonging… fitting in… acceptance… togetherness… engagement… Now, when there’s a culture of inclusion, people don’t feel like they have to hide any part of who they are – they can simply be “real” at work.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
Your Path to Success™ Engaging Others
Engaged employees are not just those who are excited to come to work every day. Engaged employees are deeply involved in, enthusiastic about and committed to their work. They understand their role and how it can impact the future of the organization. Engagement is an employees’ willingness and ability to contribute to the company’s success.
Video Vignettes Leadership Effective Leadership, Collaboration, Communication, Interpersonal Skills
Your Path to Success™ Leading Others
As a leader, your success is contingent upon the success of those you lead. Leadership is all about: building relationships, communicating clear goals, providing coaching and feedback, setting clear expectations, and… recognizing & celebrating achievements. Leadership is a journey.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills
Your Path to Success™ Resolving Conflict
Most of us would agree that one of our biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Like it or not, when you are around people...conflict is going to happen.
Video Vignettes Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Your Path to Success™ Respecting Others
Being cooperative and respectful are probably two of the most important things we can do to really excel on the job. Just being able to get along with people is one of the most important skills any of us bring to the workplace. It means getting to know your colleagues and co-workers; making the effort to gain the respect and support of the people you work with.
Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Professionalism
Your Path to Success™ Serving Others
These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.
Video Vignettes Personal Performance Sales & Service, Communication, Customer Service, Personal Improvement, Professionalism
Your Path to Success™ Understanding Diversity
Diversity has to do with human differences. So… a lot of times when people say “diversity” what they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference. It can be differences in race or gender, but it also could be differences in work style, differences in personalities, differences in terms of our organizational cultures… any type of difference that matters.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Your Path to Success™ Understanding Hidden Bias
We are all socialized into our cultural heritage, whether we know it or not. We learn language, values, and beliefs as well as “who is one of us” and “who is not” from our experiences in our cultures. Many of these beliefs remain even when presented with contradictory information or evidence. Bias can be expressed blatantly or through subtle messages.
Video Vignettes Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Leading to PREVAIL® (for Managers)
The preparation you take now – and the steps you help others around you take – will help increase the chances of prevailing during an active shooter situation. By taking a few minutes to train your team for one of these events, you help them know what to do in the very unlikely event that it actually happens. The exact same thing holds true when preparing for an active shooter event.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness, Workplace Violence Prevention
Preparing to PREVAIL!® (Armed Intruder/Active Shooter Training)
An armed intruder situation is something few of us have prepared for. And it’s that lack of preparation that raises anxiety…and fear. Training increases our ability to take appropriate action. It gives us a greater sense of preparedness, which will help with anxiety and stress levels - especially during a shooter situation.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness, Workplace Violence Prevention
PREVAIL!® The OUT Actions™
Being prepared begins with…accepting the reality that today’s world demands us to be ready for the unexpected. AND… changing the way YOU see your environment. For example, if you’re in a location where there are crowds of people, pay close attention to the space around you. This module covers the principles & techniques of the “3-OUT” PREVAIL! model (GET OUT | LOCK OUT | TAKE OUT).
Off-The-Shelf Video Program (ILT) Ethics & Compliance Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness, Workplace Violence Prevention
The Oh Series™ Ethics & Transparency
When it comes to price fixing, bid rotation, bribery... your organization has specific policies prohibiting these illegal behaviors. In this program, we'll look at some examples of Sherman Act/DOJ-related ethical situations that can make a person say “OH?...”
Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Culture Commitment, Professionalism, Sales
Kindness Is...™
Kindness is a virtue. You might have heard that saying before. It's especially true when working, serving or managing others. Based on the work of Barbara Glanz, Hall of Fame Speaker, this thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of being kind and civil to one another.
Discussion Generators Personal Performance Workplace Civility, Communication, Communication & Influencing, Culture Commitment, Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism
Making A World of Difference in the Workplace™
It's a given... the workplace is going to be more diverse. So your employees, managers and executive team need to know it’s important that they use cultural competency skills to interact and communicate respectfully. The bottom line: By better understanding others, YOU can make a world of difference in your organization.
Discussion Generators Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Workplace Civility
Discussion Card: ATTITUDE! Producing Positive Results
We've all faced a difficult employee. Tackling tough situations often means taking a step back and thinking through the issue. Remember, conflict can be reduced and misunderstandings addressed or prevented when we take the time to deal with a bad attitude . These easy-to-use cards provide a simple model (A.T.T.I.T.U.D.E.) along with thought-provoking questions to create a respectful flow of communication - helping leaders, managers and supervisors address individual or team attitude issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Leadership, Personal Performance Successfully Leading Others, Assessing Performance, Emotional Intelligence, Effective Leadership, Learning Reinforcement, Management, New Supervisor, Team Builder or Retention Aid
The Goal™ (How-To Version)
Like the best-selling book upon which it is based, The Goal shares the inspiring story of Alex Rogo, who uses the principles of the Theory of Constraints (TOC) like bottlenecks, throughput, and flow balancing to transform his mediocre division into a money-making machine. Alex and his team reject common 'nonsense' measurements and discover a commonsense, yet more effective approach to boosting the company's bottom line.
Off-The-Shelf Video Program (ILT) Leadership Management, Goals and Goal Setting, Successfully Leading Others
Generations in the Workplace - Trivia Game
Great meeting opener or training ice breaker for generation training! Forty trivia questions are listed (with an answer key) around popular culture and events during each of the major generational periods. Have fun. Award points. Reinforce key training concepts.
Activities Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Generational Challenges, Inclusion / Equity / Belonging, Team Builder or Retention Aid
Must Do's As a Mentor
There are some "must do’s” that will help you be a successful mentor. Having an open communication channel between you and your mentee is a must!
Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism
The Americans with Disabilities Act (from It's the Law™)
Both the Rehabilitation Act of 1973 - which applies to Federal employers and Federal Government contractors - and The Americans with Disabilities Act of 1990 - which applies to private employers - promote and expand employment opportunities for millions of people who have a mental or physical disability.
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
Equal Employment (from It's the Law™)
Modern day federal equal employment laws began with the Civil Rights Act of 1964 and amendments to it and interpretations by the courts. It’s important to understand that sex discrimination law protects persons of all sexes, gender identities, and sexual orientations-including cisgendered men and heterosexuals. Also, race discrimination law protects persons of all races, including Caucasians. Basically, almost every applicant, employee, or former employee is now protected from discrimination because of their membership in groups protected by law.
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
Whale Done!™ in Action
Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Communication, Customer Service, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Whale Done! The Power of Positive Relationships™
Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Understanding Retaliation (from It's the Law™)
Under federal, as well as many state and local employment laws, retaliation is defined as any adverse action taken because the employee engaged in an activity protected by law that would either dissuade a reasonable person from engaging in that protected activity or punish them for having done so.
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
Did You Hear the One About?
This vignette effectively demonstrates the the point at which workplace jokes can cross the line and become harassment.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism
Ready. Set. CHANGE!™ Reacting Smarter. Adapting Faster. Engaging Together.
Through learning tools such as right-way behavior modeling, this program equips employees with skills to react smarter, adapt faster and engage together more productively when change comes around again.
Off-The-Shelf Video Program (ILT) Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism
The Bottom Line (from Confronting Workplace Conflict™ for Managers)
The most effective way to deal with conflict is to...Take a Moment....to get your composure. Identify a Positive Response… to move things forward in a positive way and break that typical fight, flight or freeze response. Manage Your Emotions...so you don’t overreact or take it personally. Remaining calm is good for you and for those you work with. Finally, envision a successful outcome. This is beneficial to you, those you work with and your organization.
Video Summary Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism
FOSA™ Model at Work (from FOSA™ Documenting Discipline)
It's often tough knowing what to do when poor performance hits you day-in and day-out. The FOSA™ process is available to get people moving in the right direction by leveraging the power of progressive discipline.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work™
This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Abusive Conduct / Bullying, Communication, Harassment Prevention, Management, Professionalism
Illegal Harassment (from It's the Law™)
Harassment is conduct motivated by a protected characteristic, that’s unwelcome, and severe or pervasive, and that unreasonably interferes with an individual's work performance or creates an intimidating, hostile, or offensive work environment. That’s a mouthful, but it’s really not that hard to spot hostile environment harassment. For instance, when someone creates an uncomfortable work environment for another employee by always referring to them as “dinosaur,” “the old guy,” “grandpa,” or “Boomer,” it can be considered a form of illegal harassment. And it's a manager's responsibility to make sure it doesn't happen.
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
Preventing Workplace Bullying: Manager's Module
A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.
Video Vignettes Ethics & Compliance, Leadership, Workplace Safety Abusive Conduct / Bullying, Change, Communication, Compliance, Harassment Prevention, Effective Leadership, Management, Professionalism
Workplace Bullying: The School Principal
A teacher takes necessary steps. Review Organizational Polices, Document actions and responses, Involve HR or management, Formalize complaint.
Video Vignettes Ethics & Compliance Abusive Conduct / Bullying, Communication, Ethics & Integrity, Harassment Prevention, Professionalism
Group or Individual: Which Motivates You?
How cultures from around the world look at motivation differently.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
Direct or Indirect: What's Your Route?
How communication styles differ within cultures and impact decision making and working relationships.
Video Vignettes Leadership, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
Clarify (from Ready. Set. CHANGE!™)
The importance of clarifying how a change impacts everyone differently.
Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Communicate About Change (Dramatic)
How to ask for information to help feel comfortable with a change; dealing with a dress code change.
Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Workplace Bullying: Stand Up for Others
A coworker stands up for another coworker who is bullied by an employee of another company (vendor).
Video Vignettes Ethics & Compliance Abusive Conduct / Bullying, Communication, Harassment Prevention, Professionalism
She's Old News; He's Too Green
Impact of age bias on workplace relationships and team productivity.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
I Will if You Will...
A very effective and to-the-point vignette that deals with anti-gay and anti-diverse behavior in the workplace.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Effective Leadership, Respect / Respectfulness
Sales Made Simple™ - Complete Series
Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling
Fitting It All Together
Remind employees how important they are to the success of the organization - and how important their engagement fits into the overall team/workplace. Use any one of the various short video programs (a SMART-START™ or Discussion Generator video).
Activities Leadership, Personal Performance Energizer or Team Builder, Discussion Trigger, Energizer
It's Not That Big of a Deal
Digitally Remastered! With everyone having to do more with less these days, taking people off their job for any reason is something we all struggle with. But we have a responsibility to do more than just make sure our team members attend our organization's training sessions. We have to let people know that those sessions are really an investment in everyone's long-term success.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management
Achieving Communication Excellence
Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills. In three, straight-to-the-point modules, employees will experience focused learning on how to effectively listen, communicate and give and receive feedback.
Off-The-Shelf Video Program (ILT) Personal Performance Communication, Interpersonal Skills, Professionalism
Make Your P.O.I.N.T. (Step-By-Step Demo)
A specific example of how to best use the P.O.I.N.T. model to effectively inform, inspire and influence others.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Sexual Harassment: It Can Happen Here™
Sexual harassment can occur in businesses of all sizes and industries, with potentially devastating consequences. This program presents a series of compelling scenarios to provide the foundation your workforce needs to prevent and address such behavior before it escalates.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Communication, Management, Professionalism, Sexual Harassment
A.C.E. It! - Introduction to the A.C.E. It Steps
Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.
Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
A.C.E. in Action - Putting Parts of A.C.E. Model Together
Understanding all three steps of an easy-to-use problem-solving model - A.C.E. in Action.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Problem Resolution
Just Some Good Clean Fun (M.E.E.T.™ Resolution)
When humor in the workplace becomes inappropriate - teasing that leads to hazing. This video shows how quickly 'having fun' can turn to harassment.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism
The Goal™ (Dramatic Version)
If you are charged with rallying employees behind the concepts of quality and continuous improvement, The Goal: Dramatic Version will help managers achieve or surpass their goal. An engaging drama, this training program not only demystifies corporate buzzwords, like standards and bench marking, but also shows how your company can be run with efficiency and humanity.
Off-The-Shelf Video Program (ILT) Leadership Management, Goals and Goal Setting, Effective Leadership, Successfully Leading Others
More Than a Gut Feeling™ III
In any organization, hiring the right people for the right job is a challenge. Successfully meeting that challenge helps organizations keep turnover down and productivity high. More Than a Gut Feeling III is designed to educate interviewers on how to make the right hiring decisions by using behavior-based interviewing skills.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Beyond Sexual Harassment™ Other Forms of Harassment and Discrimination (Employee Version)
This program is designed to stimulate discussion about the non-sexual forms of harassment in the workplace, including religion, age, race, national origin, gender, sexual orientation, disability and retaliation. This video program will provide employees with valuable tools to help eliminate the emotional and financial problem of harassment in the workplace. The eight stop-and-discuss video vignettes are designed to show employees what constitutes unprofessional, unacceptable or illegal behavior-and how to handle harassment when it does occur.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Harassment Prevention, Discrimination
Confronting Workplace Conflict™ (for Managers)
Let's face it, most of us don't have the tools to resolve conflict (whether at work or at home) in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Confronting Workplace Conflict™ is a new micro-learning program packed with conflict resolution tips and tools - especially for managers and leaders.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Increasing Emotional Intelligence
Oftentimes when faced with workplace challenges and obstacles, people succumb to self-defeating behaviors and negative emotions, to the detriment of their career and overall results. Learning how to remain positive and keep emotions in check can increase interpersonal skills and individual resiliency.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills, Effective Leadership
Just Be F.A.I.R.™: A Practical Approach to Diversity in the Workplace (Short Version)
An introductory diversity awareness program designed to help employees understand what diversity really is and when it matters most in the workplace. This program introduces the "F.A.I.R. approach" as a practical way to improve an organization’s cultural competency. The approach can be used as a tool to build more positive, productive relationships at work that will help employees make better decisions that impact the overall productivity of the organization.
Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Cultural Competency & Sensitivity, Diversity Dynamics, Onboarding, Respect / Respectfulness
Legal Briefs™ Family and Medical Leave Act: What Every Manager Should Know
The intent of the Family & Medical Leave Act (FMLA) is to help employees balance work and family responsibilities by guaranteeing them leaves in certain situations. Trying to decipher the in's and out's of the law can be a challenge. This program gives you a better understanding of the FMLA.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Compliance, Management
Legal Briefs™ Workplace Privacy - Does It Really Exist?
Do your managers clearly understand the rules about privacy in the workplace? This program examines employees’ right to privacy and your organization’s rights to protect its information and property. Managers will learn how to effectively and legally establish, document, communicate and enforce policies regarding privacy.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Management, Communication, Professionalism
M.E.E.T.: Breaking New Ground.™ Respect and Inclusion - Inappropriate Workplace Thoughts
This version of M.E.E.T.: Breaking New Ground™ focuses on how unconscious biases, micro-inequities and non-inclusive behavior through our thoughts (and even actions) can lead to serious conflict in the workplace. This program tackles hidden biases, inappropriate assumptions, diversity moments, sexual orientation and differences in organizational culture.
Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Compliance, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Interpersonal Skills
Managing Your Own Productivity
Give your emerging leaders new insight into why individual responsibility and initiative are essential to personal and team success. In three, straight-to-the-point modules, leaders will experience focused learning on how to plan, organize and manage priorities while working effectively with others to achieve results.
Off-The-Shelf Video Program (ILT) Personal Performance Personal Improvement, Change, Interpersonal Skills, Professionalism
Mix Diverse Personalities (Team Spark Video)
Creating a team comprised of diverse individuals may require a more careful balancing of components, but in the end provides the opportunity for brilliant results when done with careful thought and respect.
Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Teamwork, Discussion Trigger, Diversity Dynamics, Team Builder
PREVAIL!® Bank Overview
Bank personnel threats can come from both a robbery or an active shooter event. Staying safe in either situation is paramount. The key is to focus on the options you have in your workplace – and use the skills & response principles presented to overcome and prevail!
Off-The-Shelf Video Program (ILT) Ethics & Compliance Armed Intruder / Active Shooter, Workplace Safety & Awareness, Workplace Violence Prevention
PREVAIL!® Understanding the Adversary™
When a shooting happens, it’s tragic, pointless and many times preventable. When these events happen, you might wonder, “What’s wrong with that person?”; “Why would someone do something like that?” We’ll take a closer look at the people who perpetrate these attacks and answer some of these questions.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness, Workplace Violence Prevention
The Courage to Coach (for Retail)
Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail turns common sense into common practice with a four-step process that can be applied to any employee performance situation.
Off-The-Shelf Video Program (ILT) Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Effective Leadership
The Extraordinary Leader: Going from Good to Great™
Although the distance from good to great can seem far, extraordinary leaders share certain traits and competencies that can be learned and applied to drive exceptional results in any organization. This program shows what separates extraordinary leaders from average ones. Exploring five characteristics of extraordinary leaders, it demystifies the journey from good to great and provides insights that will benefit all levels of management.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™
This program helps hiring managers take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.
Off-The-Shelf Video Program (ILT) Leadership Effective (& Legal) Interviewing, Change, Hiring & Recruiting, Management, Professionalism
Back to Basics (Manual Material Handling) - No Belt
Back to Basics is a quick paced, informative program to help employees understand back injuries and the precautions they can take to prevent these most costly lost time incidents. This version does not include the use of belts.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Backs & Back Safety, Ergonomics, Workplace Safety & Awareness
Back to Basics™ (Manual Material Handling)
Back to Basics™ is a quick paced, informative program to help employees understand back injuries and the precautions they can take to prevent these most costly lost time incidents.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Backs & Back Safety, Ergonomics, Workplace Safety & Awareness