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Results for Suggested Industry Usage: Retail & Hospitality

  • Courage 2 Coach™

    Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

    #1 ID:1711 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Complete Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • We Need to M.E.E.T.™: Managing for Respect in the Workplace

    Creating and maintaining a respectful work environment begins with managers. Success depends on their ability to recognize, respond to and resolve issues between employees. The focus is on the legal and organizational responsibilities managers have in establishing a respectful and inclusive working environment.

    #2 ID:379 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Complete Programs Suggested Industry Usage: Office & General, Retail & Hospitality, Government Other Topics: Compliance, Interpersonal Skills, Management, Professionalism, Inclusion, Respect, Cultural Competency Closed Captioned
  • Say Hello to Kelly

    Showing respect for your lesbian coworker.

    #3 ID:377 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Management, Professionalism, Inclusion, Respect, Culture Commitment Closed Captioned
  • We Need to M.E.E.T.™: Managing for Respect in the Workplace - eLearning Classic

    This eLearning course is designed to help you learn how to recognize, respond to and resolve day-to-day workplace situations to promote a respectful and inclusive working environment.

    #4 ID:672 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Interpersonal Skills, Management, Professionalism, Inclusion, Respect, Cultural Competency Course Level: Intermediate Seat Time: 30 - 45 minutes
  • Johnny the Bagger: A True Story of Customer Service™

    Inspire your workforce to deliver service from the heart. Use Johnny the Bagger to empower and excite all employees about bringing service to the frontline of business.

    #5 ID:140 Topic: Customer Service Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism, Onboarding Closed Captioned
  • Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work

    This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it. There is also a manager eLearning course available.

    #6 ID:794 Topic: Harassment Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Harassment, Management, Professionalism Course Level: Foundational Seat Time: 30 Minutes
  • The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations

    This eLearning course is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

    #7 ID:696 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Coaching and Feedback Essentials: An Advantage eLearning Course

    This course is designed to empower the learner to: 1) Define “coaching” and discuss the benefits, 2) Identify ways to inspire, encourage and challenge their team, 3) Learn to use a coaching conversation template, and 4) Practice coaching.

    #8 ID:854 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Management, Conflict Resolution, Collaboration Course Level: Intermediate Seat Time: 35 minutes
  • Training Briefs™ Conflict… Can’t You Just Deal with It?
    New Course

    New Micro-Learning! When it comes to conquering conflict, sometimes you have to get out of your comfort zone when confronting an employee about their behavior. Using a “Flight” response to get away or avoid a situation may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

    #9 ID:2083 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • PREVAIL!™ Restaurant/Food Service (Overview)

    An armed intruder/active shooter event can happen anywhere… even at a restaurant! The tools and training concepts presented in this program will apply to any work environment. So, the key is to focus on the options you have in your workplace – and use the skills & response principles presented to overcome and prevail in an active shooter situation.

    #10 ID:1831 Topic: Armed Intruder/Active Shooter Learning Paths: Ethics & Compliance, Workplace Safety Type: Complete Programs Suggested Industry Usage: Retail & Hospitality Other Topics: Workplace Violence Prevention, Workplace Safety & Awareness, Emergencies & Evacuation Closed Captioned
  • Making A World of Difference in the Workplace™

    It's a given... the workplace is going to be more diverse. So your employees, managers and executive team need to know it’s important that they use cultural competency skills to interact and communicate respectfully. The bottom line: By better understanding others, YOU can make a world of difference in your organization.

    #11 ID:2060 Topic: Respect Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Inclusion, Workplace Civility, Learning Reinforcement, Cultural Competency Closed Captioned
  • Sales Series: Win the S.A.L.E.™ - Coaching for Sales Success

    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

    #12 ID:780 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Coaching & Mentoring Course Level: Intermediate Seat Time: 25 minutes
  • Sales Series: Win the S.A.L.E.™ - Supporting the Sale

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    #13 ID:781 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Course Level: Intermediate Seat Time: 25 minutes
  • F.A.I.R. in Action™ for Managers

    Talking about diversity and fairness in the workplace is important; actively managing the challenges and issues that can arise is much more difficult—but critical for maintaining productivity and achieving results.

    #14 ID:918 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Complete Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Inclusion, Respect Closed Captioned
  • Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work™

    This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

    #15 ID:767 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Complete Programs Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment, Management, Professionalism Closed Captioned
  • Preventing Workplace Bullying: Manager's Module

    A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.

    #16 ID:773 Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Leadership, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Compliance, Harassment, Leadership, Management, Professionalism Closed Captioned
  • Sales Series: Win the S.A.L.E.™ for Sales Professionals

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    #17 ID:593 Topic: Sales & Service Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Closed Captioned
  • Workplace Bullying: The School Principal

    A teacher takes necessary steps. Review Organizational Polices, Document actions and responses, Involve HR or management, Formalize complaint.

    #18 ID:771 Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Harassment, Professionalism Closed Captioned
  • Winning the S.A.L.E.™ - An Example

    A practical example of the steps involved in the S.A.L.E. process.

    #19 ID:613 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales
  • Workplace Bullying: Stand Up for Others

    A coworker stands up for another coworker who is bullied by an employee of another company (vendor).

    #20 ID:770 Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Professionalism Closed Captioned