Search TAG® Library (945 Assets Found)

Results for Suggested Industry Usage: Retail

Overcoming Communication Issues - Retail

Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

#1 ID:947 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail Other Topics: Interpersonal Skills, Professionalism
The Courage to Coach for Retail

Equip new and developing retail managers with must-have coaching skills

#2 ID:503 Topic: Coaching & Mentoring Learning Path: Leadership Type: Complete Programs Suggested Industry Usage: Retail Other Topics: Communication, Interpersonal Skills, Leadership
The Courage to Coach™ for Retail: Summary/Conclusion

Learning how to effectively coach when the situation arises is a very important part of any supervisor or manager’s job.

#3 ID:1837 Topic: Coaching & Mentoring Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
The Courage to Coach™ for Retail (eLearning Classic)

The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance. The course will provide you with the skills necessary to directly address a common fear among managers—how to coach an employee when the employee doesn’t want to be coached.

#4 ID:1818 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Communication, Management, Professionalism, Conflict ResolutionCourse Level: Foundational Seat Time: 30-40 Minutes
Courage 2 Coach™

Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

#5 ID:1711 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Complete Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
We Need to M.E.E.T.™: Managing for Respect in the Workplace

Creating and maintaining a respectful work environment begins with managers. Success depends on their ability to recognize, respond to and resolve issues between employees. The focus is on the legal and organizational responsibilities managers have in establishing a respectful and inclusive working environment.

#6 ID:379 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Complete Programs Suggested Industry Usage: Office & General, Retail Other Topics: Compliance, Interpersonal Skills, Management, Professionalism, Inclusion, Respect Closed Captioned
Say Hello to Kelly

Showing respect for your lesbian coworker.

#7 ID:377 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Interpersonal Skills, Management, Professionalism, Inclusion, Respect, Culture Commitment Closed Captioned
We Need to M.E.E.T.™: Managing for Respect in the Workplace - eLearning Classic

This eLearning course is designed to help you learn how to recognize, respond to and resolve day-to-day workplace situations to promote a respectful and inclusive working environment.

#8 ID:672 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail Other Topics: Compliance, Interpersonal Skills, Management, Professionalism, Inclusion, RespectCourse Level: Intermediate Seat Time: 30 - 45 minutes
Johnny the Bagger: A True Story of Customer Service™

Inspire your workforce to deliver service from the heart. Use Johnny the Bagger to empower and excite all employees about bringing service to the frontline of business.

#9 ID:140 Topic: Customer Service Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Office & General, Retail Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism, Onboarding Closed Captioned
Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work

This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it. There is also a manager eLearning course available.

#10 ID:794 Topic: Harassment Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Office & General, Retail Other Topics: Communication, Ethics, Harassment, Management, ProfessionalismCourse Level: Foundational Seat Time: 30 Minutes
The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations

This eLearning course is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

#11 ID:696 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Communication, Sales & Service, ProfessionalismCourse Level: Foundational Seat Time: 30 - 45 minutes
Coaching and Feedback Essentials: An Advantage eLearning Course

This course is designed to empower the learner to: 1) Define “coaching” and discuss the benefits, 2) Identify ways to inspire, encourage and challenge their team, 3) Learn to use a coaching conversation template, and 4) Practice coaching.

#12 ID:854 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Office & General, Retail Other Topics: Interpersonal Skills, Management, Conflict Resolution, CollaborationCourse Level: Intermediate Seat Time: 35 minutes
TrainingBriefs™ Coaching the High Performer
New Asset

New Micro-Learning! Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.

#13 ID:2023 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism, Learning ReinforcementCourse Level: Foundational Seat Time: 5 Minutes
TrainingBriefs™ Ethical Dilemma - I’m Not Here
New Asset

New Micro-Learning! If you’re being pressured by a friend, coworker or even a manager... to lie… going along with them may seem like the easiest thing to do at first. It’s not! If you find yourself in such a dilemma, this course introduces a simple strategy to help.

#14 ID:2004 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Office & General, Retail Other Topics: Compliance, Leadership, ProfessionalismCourse Level: Foundational Seat Time: 6 Minutes
TrainingBriefs™ Handling Integrity Moments
New Asset

New Micro-Learning! An integrity moment is any time an opportunity presents itself for you to make a choice that displays integrity or shows an example of integrity for others. This course outlines a process to guide your responses in order to build a culture of both honesty and trust in your organization.

#15 ID:2003 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Office & General, Retail Other Topics: Communication, Leadership, ProfessionalismCourse Level: Foundational Seat Time: 6 Minutes
TrainingBriefs™ Warning Signs of Workplace Violence
New Asset

New Micro-Learning! Workplace violence is a cycle of repeated and escalating behavior: subtle threats and statements, open intimidation and harassment, and ending with direct physical violence. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.

#16 ID:1999 Topic: Workplace Violence Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Harassment, Problem ResolutionCourse Level: Foundational Seat Time: 6 Minutes
PREVAIL!™ Restaurant/Food Service Overview

An armed intruder/active shooter event can happen anywhere… even at a restaurant! The tools and training concepts presented in this program will apply to any work environment. So, the key is to focus on the options you have in your workplace – and use the skills & response principles presented to overcome and prevail in an active shooter situation.

#17 ID:1831 Topic: Armed Intruder/Active Shooter Learning Paths: Ethics & Compliance, Workplace Safety Type: Complete Programs Suggested Industry Usage: Retail Other Topics: Workplace Violence Prevention, Workplace Safety & Awareness Seat Time: 60 Minutes Closed Captioned
Sales Series: Win the S.A.L.E.™ - Coaching for Sales Success

This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

#18 ID:780 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Professionalism, Coaching & MentoringCourse Level: Intermediate Seat Time: 25 minutes
Sales Series: Win the S.A.L.E.™ - Supporting the Sale

Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

#19 ID:781 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail Other Topics: Communication, ProfessionalismCourse Level: Intermediate Seat Time: 25 minutes
F.A.I.R. in Action™ for Managers

Talking about diversity and fairness in the workplace is important; actively managing the challenges and issues that can arise is much more difficult—but critical for maintaining productivity and achieving results.

#20 ID:918 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Complete Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Compliance, Inclusion, Respect Closed Captioned