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Results for Suggested Industry Usage: Office & General

Navigating Change Self-Assessment

Navigating Change Self-Assessment

A simple self-assessment to trigger discussion around key change concepts.

Topic: Change Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills
Strategic Planning Primer

Strategic Planning Primer

Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.

Topic: Problem Resolution Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management, Collaboration
Supervisory Strength Assessment

Supervisory Strength Assessment

A very useful tool for assessing the relevant skills of your supervisors. This toll can also be used as a self-assessment or 360 degree assessment. The tool can be customized per your workplace needs.

Topic: Management Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Discussion Trigger, Assessment
Using Video Vignettes in Training - A Primer

Using Video Vignettes in Training - A Primer

By design, video vignettes can be used to support a variety of training needs. Use the following list of sample questions as a starting point to create a set of relevant discussion questions for your particular application.

Topic: Training Support Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
The Three-Dimensional Interview Handbook

The Three-Dimensional Interview Handbook

Bad hiring decisions cost time and money ...and a ton of frustration! That's why it's imperative that you select the best people for your job openings individuals who have the skills and talent to do each job ... AND A WHOLE LOT MORE! This book provides a proven,easy-to-follow process for evaluating candidates in terms of the three critical factors necessary for successful employment: capability, commitment and chemistry.

Topic: Interviewing Learning Path: Leadership Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management, Hiring & Recruiting
Training Certificate of Completion

Training Certificate of Completion

Need a quick, editable training certificate of completion? Look no further! Simply download this Word doc and edit as needed.

Topic: Communication Learning Path: Personal Performance Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Accentuate the Positive (Energizer)

Accentuate the Positive (Energizer)

Add positive energy to your training session with this light-hearted video featuring the enchanting animals of SeaWorld.

Topic: Motivation Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership
Service from the Heart

Service from the Heart

An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Topic: Customer Service Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Motivation, Professionalism
SMART-START™ Interviewing: Hire the Right Person

SMART-START™ Interviewing: Hire the Right Person

A thought-provoking video that uses music, text and graphics to reinforce why hiring the right person for job is an interviewer's most important responsibility.

Topic: Hiring & Recruiting Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interviewing
SMART-START™ Sales Truths

SMART-START™ Sales Truths

A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

Topic: Sales & Service Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism

The UNtold Story™ Bias in Action

Biases and societal stereotypes can influence our perception, judgment, language and actions. We may not be aware that we are engaging in behavior that may be offensive. Being aware of common stereotypes and biases (both hidden and explicit) can help you challenge negative assumptions about others. At the end of the day, it always comes down to one word… “respect.” Be sure to check your filters and look for ways to be inclusive and respectful.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion & Equity, Discrimination, Racial Equity Closed Captioned

Discussion Card: A.C.T. with Integrity™

A colorful and discussion-generating reminder card that provides a simple model (A.C.T.) for understanding the importance of workplace ethics as well as providing questions to address integrity moments in the workplace. These cards can be printed and distributed for a quick reminder or conversation starter.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Onboarding

Managing Essentials™ Hygiene Problems

Being a manager or supervisor isn't easy! What do you do about an employee with body odor, bad breath, or who appears unclean? What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Leading, Problem Resolution Closed Captioned

Avoiding the Scam! Better Act Fast!

Fraudsters have a huge toolkit of tricks to pull from. Let's take a case of social engineering – also known as phishing. Hackers can take advantage of the fact that a company is engaged in a merger and/or acquisition, and can target employees who are responsible for personally identifiable information with emails that appeared to be from others within the organization. It happens all the time... especially when policies and procedures are not followed.

Topic: Cybersecurity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Learning Reinforcement Closed Captioned

Avoiding the Scam! I’ve Got a Favor to Ask

Unless we're really careful - and follow our cyber security policies and procedures - emails can get us into real trouble (and lead to serious financial loss). Policies are in place to protect you... and the organization. When it comes to hacks and scams, following those procedures can mean the difference between catching a scam or losing thousands (if not millions) of dollars.

Topic: Cybersecurity Learning Paths: Ethics & Compliance, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Learning Reinforcement Closed Captioned

Avoiding the Scam! One Bad Transfer

It's important not to skip processes or procedures when dealing with wire transfers, invoice payments and personally identifiable information. It only takes one missed step in the process to cause lots of financial devastation within an organization. And... Never. Ever. Share system passwords with other employees. That's just an big accident waiting to happen!

Topic: Cybersecurity Learning Paths: Ethics & Compliance, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Learning Reinforcement Closed Captioned

Avoiding the Scam! They Needed My Help

We all want to help our customers or vendors... but a fake email (or an unconfirmed phone call) can get the organization into some real trouble. It only takes one missed step in the process to cause lots of financial devastation. Cyber attacks are increasing each and every day. If your employees don't know how to spot a bad email - or more importantly - ignore organizational policies and procedures when it comes to security, chances are, you're going to get scammed.

Topic: Cybersecurity Learning Paths: Ethics & Compliance, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Learning Reinforcement Closed Captioned

Managing Essentials™ Be More Assertive

You have an key employee who needs to be more assertive in recognizing needs, taking action, speaking up, and contributing ideas. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Paths: Ethics & Compliance, Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Leading, Problem Resolution Closed Captioned

Managing Essentials™ Communicating Plans for a Change

Changes are being made in your organization and employees are going to be concerned. You can’t control the changes but you can help control the employees’ reaction to the changes. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Leading, Problem Resolution Closed Captioned

Managing Essentials™ Consistently Late for Work

You have an employee who’s consistently late for work. It's negatively impacting others on your team. People are starting to complain. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Leading, Problem Resolution Closed Captioned