Search Video Library for: Office & General
The High Performer
Coaching high-performers who have trouble getting along with their co-workers
The Honeymooners
When a same-sex couple gets married
The Little People
When a leader uses demeaning language
The Locker Room
Dealing with questions during a coworker's gender reassignment process
The Lurker
When does behavior become harassing?
The Social Network
Dealing with employees accessing social media sites from work during "off-hours".
The Three-Dimensional Interview Handbook (10 pack)
Bad hiring decisions cost time and money ...and a ton of frustration! That's why it's imperative that you select the best people for your job openings individuals who have the skills and talent to do each job ... AND A WHOLE LOT MORE! This book provides a proven,easy-to-follow process for evaluating candidates in terms of the three critical factors necessary for successful employment: capability, commitment and chemistry.
The Wedding
An openly gay coworker sharing his/her wedding plans at the office
Trouble at Home
Workplace privacy and performance
Twitter Jitters
Dealing with employees who disclose confidential information through social media
Weighty Issues
Physical appearances and job requirements
What's Best for the Company
Dealing with sensitive and confidential issues while in the interviewing/hiring process.
What's the Harm?
Dealing with confidential information
Work-Life Imbalance
Competing priorities and lack of time
Would You Like Any Dessert?
Reinforcing a policy with an employee who believes you are friends.
Article: Breaking the Cycle
What problems are we trying to solve with the same old ineffective circular approach? We can usually figure this out. When a problem repeatedly rears its ugly head, our approach is likely a circular one.
Article: Everyone Needs a Coach
Your time is precious. You need customized, just-in-time solutions. This is one of the reasons corporate leaders are now working with executive coaches. The one-on-one personalized approach gives you what you need when you need it. Coaching can accommodate your busy schedule. And quite often people will tell an outsider what they won’t tell you.
Article: Finding Balance
Everyone I know struggles to balance their work and home lives. No, wait a minute. That’s not true. My retired friends seem to have it down pat. The rest of us juggle, patch, negotiate, apply a temporary fix here and there. This isn’t very satisfying. In short, we feel as if we’re not doing justice to our careers or to our families and friends.
Article: Full Plate
The constant pressure to do more with less can lead to worker burnout. Burnout happens when requests for our time and energy exceed our capacity to comply.
Article: Generations Apart
A fun and interesting article about younger employees - from the perspective of a Baby Boomer. Honest thoughts and interesting stereotypes are discussed. Will some generation-based attributes still annoy us? Sure they will. Can we work through those problems? We can if we choose to do so.
Article: Getting Creative
What inspires you to create? When I ask my clients and workshop attendees this question, I’m usually met with a pause, possibly accompanied by a blank stare and a tendency to search for something shiny to focus on. Most of us aren’t used to thinking about this question, and it makes us uncomfortable. We aren’t sure we really are creative.
Article: Getting Enough Sleep
Some people wear their sleep deprivation like a badge of honor. If they sleep less, they think they’ll get more done. As long as they don’t keel over into their bowl of soup at lunch, they figure they’re doing pretty well. CNN has suggested sleep problems are reaching epidemic proportions, and the National Commission on Sleep Disorders puts the price tag at $150 billion dollars each year in higher stress and reduced productivity.
Article: Goals and New Year’s Resolutions
What are your hopes and dreams for the New Year? Maybe you’re like a friend of mine whose resolution is that she won’t have any resolutions. I recommend this for those of you who think last year was akin to spending eternity atop a treadmill set on warp speed. Maybe you need a break from resolutions.
Article: Got Post-Holiday Stress? Try Laughing!
Are you congratulating yourself for having made it through another stress-filled holiday season? About the time you’re ready to take that much-deserved breath of fresh air, you go outside and realize the fresh air you’re breathing is generating stalactites under your nose.
Article: Leading with Heart
What does it mean to lead with heart, and why is this important? We see signs all around of us of what happens when we fail to lead with heart. We end up fighting wars…we neglect those in need… we pollute our environment.
Article: Mortgaging the Future
Goals are mostly a good thing, but what happens when personal or corporate goals mortgage the future for short-term gain? At what point do we recognize the folly and re-think our strategy?
Article: Overcoming Worries and Fears
Our fears limit us. They hold us back. They keep us from living a positive, proactive life that embraces the good and decries that which needs to be changed. Fear-based decisions hurt us, and they hurt others who are affected by our decisions. The child who is never allowed to make decisions because we fear she’ll make the wrong decisions finally rebels and turns into the teenager from the black lagoon.
Article: Overwhelmed? Compartmentalize!
When we catch ourselves elongating a mishap or problem, we can compartmentalize. Big word, but relatively easy concept. Think of your life as one that is filled with a series of rooms. One room might hold that CEO who badmouthed your brilliant work. Another might hold your career with the company.
Article: Pay Attention
It is in our present moments, that we truly live. Each time we catch a pleasant scent or feel a cool spring breeze we are brought to the immediate. This gives us a chance to notice and appreciate that which surrounds us.
Article: Persevering When Times are Tough
It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.
Article: Productive Workload Management
It seems donkeys, though beasts of burden, have limits. Load one to excess, and it will be hard pressed to do your bidding. People who work for us are no different. Some can juggle hats, plates, balls, and flaming torches simultaneously. Even the most talented will drop it all if we add too much to the mix.
Article: Promote Wisely
We often do this dumb thing in corporations. We want to recognize employees who do brilliant technical work, so we reward them with our plum management jobs. Sure, sometimes these people are brilliant managers, too. Far too often they end up cutting a destructive Tasmanian Devil-like swath through the organization as they spin their way up the corporate ladder.
Article: Stressed? Take a Break!
Ours is a complex, fast-paced world. We all know about the treadmill analogy. Some of us run pretty fast. The mind has a hard time catching up with the body. Some of us don’t so much identify with the treadmill as we do the Tasmanian Devil. Either way, we’re moving fast and we need a break.
Article: Supporting Consistent Ethics and Values in the Workplace
As business leaders, what do we truly value? Integrity? Innovation? Delighting our customers? Being an employer of choice? Or are some of these just platitudes that make our annual reports look pristine? Does our aversion to ideas advocating radical change suggest we are really a conservative company, even though our words tell everyone we value risk taking?
Article: Take Time to Laugh
We need to work harder to stay positive during some seasons than others. If we haven’t supported humor and laughter in our workplace before, now is the best time to start. There are many benefits. Humor reduces stress levels because it helps us calm the chemicals that zip through our bodies when we’re agitated. We all need the physical balancing laughter offers.
Article: Taking Charge of Your Health
Research suggests workplace-generated stress, not just your average garden variety stress caused by the kids, mind you, but workplace-generated stress links to heart disease. When pollsters ask people to rate their stress, nearly half say they are suffering symptoms of burnout.
Article: The Beauty of Reframing
This article looks at examples of reframing – of looking at an issue from a broader perspective that can help us move through life without feeling blindsided every time the unexpected happens. When we re-frame a difficult occurrence, we open our minds to positive outcomes and possibilities.
Article: Victims in the Workplace
People who lead and manage others might consider the productivity and morale impact when others have to spend time around victims. Years ago a VP at a company I worked for fired someone who did exceptional work. I asked him why he let such a strong performer go. He said no matter how good the work, it didn’t balance out the individual’s destructive behavior on the rest of the staff.
Coaching to Support Success
When it comes to coaching, open-ended questions are usually the best questions. This simple tool lists open-ended questions you can ask to bring out the best in your employees.
Get a Good Night’s Sleep!
Getting enough sleep is essential to success. This short list of ideas preps readers on the importance of sleep. A simple regimen is given.
Key Concept: EEO Review
Employment decisions such as hiring, promotion, work assignments, training, disciplinary actions, pay, awards, working conditions and performance appraisal are covered under the provisions of EEO. This article provides a good overview of the EEO and key terms in employment law.
Key Concept: The Competitive Advantage of Diversity & Inclusion
There are many well-known advantages of having a diverse and inclusive workplace - the most common advantages are discussed in this easy-to-read article.
Key Concept: Unconscious Bias Defined
The term "bias" may be used to describe both positive and negative mindsets towards individuals and groups. Many references to bias refer to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group.
Manager Obligations Under the FMLA
As a manager, your obligations in regard to the FMLA center primarily around four areas. This handout streamlines each obligation into easy-to-understand terminology.
Most Common Questions for Managers Regarding the FMLA
This supplemental handout covers the four most common questions managers struggle with in regard to staying compliant with the FMLA.
Motivating Factors Handout
What Motivates You to do Your Best Work? This handout allows users to quickly rank the things that motivate them.
Navigating Change Self-Assessment
A simple self-assessment to trigger discussion around key change concepts.
Personal Action Plan
Surveys tell us that the more immediately a trainee uses the skills learned in a training session or training course, the more effective they will be at retaining the information and transforming it into new habits. Their commitment begins with a plan.
Perspective & Resiliency Checklist
The Perspective and Resiliency Checklist will help you identify ways you can create more deposits when life is difficult. It will tell you what you are already doing right (you are making deposits whether you realize it or not). It will also point out places where there is room for growth.
Presentation and Meeting Involvement Tips
Tips and trick for making your next meeting or presentation a wild success! These tips are simple and easy to implement.
Preventing Burnout During Times of Change
A great list of burnout symptoms and burnout prevention techniques.
Strategic Planning Primer
Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.
Supervisory Strength Assessment
A very useful tool for assessing the relevant skills of your supervisors. This toll can also be used as a self-assessment or 360 degree assessment. The tool can be customized per your workplace needs.
Supplemental Training Module: High-Performance Principles
A high performer in our organization is someone who comes into work every day and consistently exhibits: Integrity, Respect, Initiative, Confidence and Purpose. The bottom line for any individual in any organization is to deliver results. This supplemental/debrief training session will help your organization achieve results by developing the knowledge and skills of the greatest resource the organization has - your employees.
Training Evaluation and Assessment Forms
This package of downloadable forms makes assessing your next training session a breeze. There are over 10 ready-to-use forms including a pre-assessment, post-assessment, gap assessment and so many more!
Transgender Employment Policy (Sample)
This sample transgender employment policy document gives you a jump start in creating a comprehensive respectful and inclusive policy. Note: This is an example and needs to be customized per your organizational policies.
Using Video Vignettes in Training - A Primer
Dramatic video vignettes allow the trainee to engage in the emotion of the training moment. Use the following list of sample questions as a starting point to create a set of relevant discussion questions for your particular application.
We Can Work It Out!
Article Summary: Conflict in the animal kingdom is usually handled in one of two ways. If some other animal invades his territory, the tiger or the grizzly bear will solve the problem with an attack. The interloping animal might even get eaten in the process. Your average bunny, on the other hand, will opt to run away.
What is a Generation?
Article Summary: A “generation” is defined as a group of people born and living about the same time. Within each generation, its members share values, behaviors and work ethics that have been shaped by the economic, social and political climates in which they come of age.
Work Tasks Priority List
A simple tool to help employees and even new managers/supervisors log their tasks in order to understand and work on time management.
Personal Conduct to Minimize Violence
An easy-to-use checklist of DOs and DON'Ts when it comes to interactions with potentially violent actions. Follow these suggestions in your daily interactions with people to de-escalate potentially violent situations.
Using Video Vignettes in Training
By design, video vignettes (also known as video clips or video scenarios) can be used to support a variety of training needs. Use the following list of sample questions as a starting point to create a set of relevant discussion questions for your particular application.
Whale Done! Lapel Pins (10 pack)
Great as a training take away or reinforcement of the Whale Done! This 1-inch Whale Done! lapel pin is hand-crafted in brass, filled with the authentic black and white colors of the killer whale, and finished with our Whale Done! logo in gold. Packaged in sets of 10 lapel pins.
Service from the Heart
An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.
SMART-START™ Attitude: It's All in How You Look at It
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.
SMART-START™ Change: Responding Better Together
Looking for a smart way to launch a meeting? Start to build a culture? Using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about organizational change in the workplace while maintaining a productive and respectful culture.
SMART-START™ Coaching: It Takes Work!
This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about coaching others.
SMART-START™ Conflict: Resolving Conflict
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about conflict resolution.
SMART-START™ Customer Service: Think Like a Customer
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.
SMART-START™ Employment Law: The Manager and The Law
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about workplace legal issues.
SMART-START™ Harassment & Discrimination: It's More Than You May Think
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about harassment and discrimination in the workplace.
SMART-START™ Integrity: The Way We Do Business
Looking for a smart way to kick off a training session? Launch a meeting? Start to build a culture? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about promoting ethical conduct and compliance in the workplace.
SMART-START™ Interviewing: Hire the Right Person
A thought-provoking video that uses music, text and graphics to reinforce why hiring the right person for job is an interviewer's most important responsibility.
SMART-START™ Leadership: The Myth & The Reality
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about leadership principles and concepts.
SMART-START™ Motivation
Looking for a smart way to kick off a training session? Launch a meeting? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about motivation and setting and achieving goals.
SMART-START™ New Supervisor: So, Now You're the Boss
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion for new managers and supervisors.
SMART-START™ Performance Appraisal: What It's Really All About
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about the importance of performance appraisals.
SMART-START™ Presentations: What IS a Presentation?
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about communicating with impact.
SMART-START™ Problem Solving: What's Your Problem?
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about solving problems with one another.
SMART-START™ Respect: It Just Takes a Little Respect
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about respect and inclusion in the workplace.
SMART-START™ Retaliation: The Retaliation-Free Workplace
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about preventing retaliation in the workplace and maintaining a culture of compliance.
SMART-START™ Sales Truths
A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.
SMART-START™ Sexual Harassment: It's Everyone's Responsibility
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about protecting your employees and organization from sexual harassment.
SMART-START™ Taking Care of Your Own Future
A powerful short video with imagery and music to provoke a discussion about what it takes to get your career rolling. Stimulate discussion about what it really takes to succeed in a career.
SMART-START™ What Is Diversity?
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about the many types of diversity we encounter every day.
SMART-START™ Workplace Violence: Before It's Too Late
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about workplace violence and all its forms.
SMART-START™ Business Ethics: Integrity at Work
Looking for a smart way to kick off a training session? Launch a meeting? Start to build a culture? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about business ethics within your organization.
A.C.T. with Integrity™: Real Situations for Discussion
Your organization operates at a fast pace—which means ethical choices have to be made quickly by employees, team members, managers and others... every day. And every time they make a choice, they hold the future well-being of your organization in their hands. A.C.T. with Integrity™ is a proven tool and model for helping people learn how to “do the right thing, for the right reasons, in the right way.”
More Than a Gut Feeling™ IV
SOLLAH EXCLUSIVE!
World-Wide Best-Seller! Interviewers are more apt to select the best person for the job when they use this Behavior-Based Interviewing (BBI) strategy developed by Paul C. Green, PhD. More Than a Gut Feeling provides practical, easy to use instruction that helps organizations significantly enhance recruiting and hiring efforts, improve employee retention and equip managers (and others) with proven behavioral interviewing skills.
Peer Today, Boss Tomorrow™: Action Steps for Success
SOLLAH EXCLUSIVE!
World-Wide Best Seller! Making the leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities. Designed to help participants make a successful transition from “coworker” to “manager” or “supervisor,” Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they’re likely to encounter as they assume their new role.
FOSA™ Documenting Discipline
SOLLAH EXCLUSIVE!
A 2023 Telly Award Winner! What do you do with employees who are not living up to expectations? Do you fire them on the spot? Do you give them another chance? How many chances do you give them before you terminate them? These questions and many more are being asked every day by supervisors and managers. This powerful program answers many questions supervisors have about handling performance problems with their employees and documenting the progressive discipline process.
It's the Law™ - Program Introduction
Explains the responsibility of managers to know the law and how it applies in their workplace
It's the Law™ - Program Conclusion
Summarizes the basic guidelines managers can use to avoid costly lawsuits and keep their organizations out of court.
Inclusion 101™ Optimizing Our Diversity Potential
SOLLAH EXCLUSIVE!
Everyone wants to feel they’ve been heard and taken seriously about what’s important to them, right? That’s one way to describe inclusion. Inclusion is the feeling that we’re part of a team or organization. That we’re respected. Inclusion is a tool… a strategy or an approach. It exists when we create a culture that makes a space for everybody to be present and to participate and contribute – feeling valued.
Diversity 201™ Equity and Inclusion in Action
SOLLAH EXCLUSIVE!
We all know the importance of diversity. In order to leverage your organization’s diversity, you must create an environment where all voices can be heard and valued. That’s the basis of equity and inclusion… and it’s everyone’s responsibility. Difficult diversity dynamics will happen… but you can make your workplace more caring, engaging, and respectful when you put equity and inclusion in action!
It's the Law™: The Legal Side of Management
SOLLAH EXCLUSIVE!
Managers today are expected to do more than just supervise daily work activity. They are also legally obligated to understand and enforce company employment policies and procedures to reduce the chance of discrimination and lawsuits. It's the Law™ uses a variety of workplace scenarios to illustrate that taking critical precautions and having a clear understanding of the law will minimize employment discrimination and maximize equal employment opportunity.
Let's T.A.L.K.™ Navigating Difficult Workplace Discussions
SOLLAH EXCLUSIVE!
Tackling difficult conversations is hard for just about everyone… especially when it comes to the trickier workplace issues that seem to pop up when you least expect it. Let's T.A.L.K.™ Navigating Difficult Workplace Discussions is designed to assist managers and supervisors in dealing with difficult workplace situations. The program provides several difficult scenarios that managers may face when dealing with employees and each scenario utilizes an easy-to- use, four-step process for working through the employee situation.
Legal and Illegal Pre-Employment Questions Slide Rule (10-pk)
SOLLAH EXCLUSIVE!
Completely Updated! This easy-to-use slide-rule is a powerful tool that will help ensure your interviewing questions are on target and compliant. It gives your interviewers clear guidelines as to what type of questions are legal or may be considered illegal in an interview with a candidate. This is a great takeaway from training and a useful reference tool. It includes suggestions on interview question areas such as; race, religion, family, age, citizenship, experience, travel and more. Quantity discounts available. Call 800-300-8880 for details and large quantity ordering.
Avoiding the Scam! Understanding Your Role in Cybersecurity™
Cybersecurity is serious business. Millions of dollars are lost each day to cyber crime. Sometimes you hear about it in the news… most of the time you don’t. The four dramatic situations (and information) presented in Avoiding the Scam! tackle the most common gap companies often face in the war against cyber-attacks... the human factor.
Being F.A.I.R.™ Understanding The Power of Cultural Competence
SOLLAH EXCLUSIVE!
An impactful diversity awareness program designed to help employees understand what diversity really is and when it matters most in the workplace. This program introduces the F.A.I.R.™ Approach as a practical way to improve an organization’s cultural competency. The approach can be used as a tool to build more positive, productive relationships at work that will help employees make better decisions that impact the overall productivity of the organization.