Search Video Library for: Office & General
Shamu Special
Review of the power of positive relationships.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
So, How Am I Doing? (from Achieving Communication Excellence)
The importance of being proactive and clarifying information when giving and receiving feedback.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Speak Up! (from Achieving Communication Excellence)
Gain confidence to communicate in a direct and clear manner.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Stay in Control (from Increasing Emotional Intelligence)
Let's face it, sometimes we feel like we're going to explode! But we must be able to manage our emotions while at work - or else face the repercussions. And there are tools to do just that!
Video Vignettes Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills
Substance Abuse: Appropriate Action
Dealing appropriately with unprofessional behavior caused by substance abuse.
Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism
Substance Abuse: Detection
Using reasonable suspicion of substance abuse to raise the issue of drug use with someone.
Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism
Substance Abuse: Staying Focused on the Issue
The importance of staying focused on performance concerns when dealing with a potential situation involving substance abuse.
Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism
Substance Abuse: Testing
The importance of communicating and enforcing employee drug testing policies is outlined in this short video.
Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism
The Big Picture (from Increasing Emotional Intelligence)
Learn how to keep things in perspective by managing expectations.
Video Vignettes Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills
The Unexpected Departure (from Fearless Facilitation! How to Lead Effective Meetings™)
Tips on handling the unexpected departure of a key meeting attendee.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
The “Whatever” Co-Worker…
Getting people to care about things they think are "no big deal" can be a challenge. But when everybody understands how important their own contribution is – progress it what happens. More work gets done right the first time, and everybody feels good about putting the effort.
Video Vignettes Leadership, Personal Performance Effective Leadership, Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement, Professionalism
Use Generalities as an Opportunity to Ask for a Specific Example
How would you probe when the interviewee gives general responses to your questions? Consider Probes For A Specific Example: "Tell me what you did when you helped a specific person get organized?" "Describe what you did to make one meeting really effective for getting organized?" "Give me an example of a time when a good worker’s complaint helped you improve organization?" "When did you use the computer system to improve organization?"
Video Vignettes Diversity, Equity, Inclusion & Belonging Management, Communication, Effective Leadership, Professionalism
We Need to M.E.E.T. Program Summary
Review of the M.E.E.T. communication model and how to find common ground.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Management, Professionalism
Whale Done! Response and the Four Steps Defined
Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Whale Done! To a Manager
How using specific language to describe a job well done encourages management performance.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Whale Done! To a Work Team
Explains the positive impact a Whale Done! approach has on a work team.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Whale Done! To an Individual
Using the Whale Done! approach to encourage an employee to take initiative with a new process.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
What Should I Do First?
Effectively managing shifting priorities.
Video Vignettes Personal Performance Professionalism, Change, Motivation
Whatever It Takes
Tension at work? Conflict on the shop floor? Here's an example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles.
Video Vignettes Personal Performance Interpersonal Skills, Communication, Management, Professionalism
Why Do They Have to Flaunt It At Work?
Recognize the diversity and inclusion dynamics that are frequently associated with sexual orientation and/or gender identity.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness