Search Video Library for: Office & General
Discipline & Termination: Preparing to Terminate
This video clip tackles the issue of not being prepared for a termination meeting and how it can cause managers to say or do something inappropriate and/or illegal.
Video Vignettes Ethics & Compliance Compliance, Management
Do I Have to Spell It Out?
When generational communication differences cause misunderstandings about work requirements and work/life balance
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness
Establish Commitment (Sales Process)
Discusses how to gain commitment from a client during a sales interaction.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Evaluate Options and Select a Workable Solution
How to best evaluate solution-based options.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
Everyday Diversity™ An Introduction to Diversity Recruiting & Hiring
Are you curious how diversity can help your team be more innovative and impact your culture? To begin, we need to know that diversity is a term that doesn’t apply to just a few things … like race and gender… diversity also encompasses people from different cultures or regions of the country. Or, it could be people of different ages or educational backgrounds.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias
Everyday Diversity™ Avoiding Bias in Hiring
Bias impacts how we see candidates and often limits our ability to find and hire the best talent. Why? Because we often make assumptions about the candidates. Everyone makes assumptions about others... it's a natural part of how we interact with each other. Probably more times than we'd like to admit, we let appearances impact the way we think and treat others.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias
Everyday Diversity™ Exploring Filters
When it comes to interacting with others in the workplace, we all have filters. Our filters are made up of our experiences, our upbringing, beliefs… and so much more. When it comes down to it, these filters impact how we perceive and understand the world around us. The key is learning how to use these filters to our advantage!
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias
Everyday Diversity™ Keeping Diverse Candidates
So, you hired the candidate you’ve been looking for? Well, your job’s not done. You simply can’t let them fend for themselves. You need to work on keeping them… by making a conscious effort to make them feel included – AND an integral part of the organization. How do we do that? First, introduce them to people in the company who can be of assistance – on the big and the small stuff.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid
Everyday Diversity™ Selecting Diverse Candidates
How important is it to select diverse candidates? Conventional wisdom says that having team members who are all alike… makes working together easier… and that may be true. But, when it comes to creative and innovative ideas, a diverse team gets better results.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias
Everyone Does It (from Good People, Bad Choices™)
Copyright infringement is illegal. This vignette shows how an innocent phrase "Everybody Does It," can lead to big consequences.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
Failing to Enforce Organizational Policy (from Legal Briefs™)
Failing to implement and especially failing to enforce your organization's harassment and discrimination prevention policies can lead to big problems for you... and the organization. This short video discusses the consequences of failing to enforce harassment prevention policies and procedures.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism
Failing to Prevent All Forms of Harassment (from Legal Briefs™)
The consequences of not preventing workplace harassment are just too detrimental. This short video outlines those very consequences of failing to prevent harassment and discrimination.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism
FMLA - Informing Employees of Their Rights & Policies
As a manager, you've got several responsibilities when it comes to the FMLA. Things like making sure your people understand their rights and responsibilities under the law; making sure they understand your organization's policies - just to name a few.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
FMLA - Key Actions to Stay in Compliance
Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
FMLA - Reduced Schedules & Leaves
One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
FMLA - Returning to Work
As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
FMLA - What Qualifies for FMLA Leave?
You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)
Progressive discipline - combined with the FOSA™ process - is a great way steer employees and direct reports back to what you (and the organization) expect from them. This video provides more details on the follow-up and written warning parts of the process.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Gina's Fan
Clearly communicate that you will have zero-tolerance for any e-mail communications with repeated requests for dates, sexually suggestive comments, jokes, or Internet links to sexually suggestive sites.
Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism
Gina's Fan (Employees)
Vignette shows co-worker sending email communications with sexually suggestive comments, requests, jokes, or internet links to sexually suggestive sites - creating a hostile work environment.
Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention
Good People, Bad Choices - Video Introduction
This vignette introduces the concept of ethics in the workplace. Defining ethics and ethical behavior.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Effective Leadership
Good People, Bad Choices - Video Summary
Summary vignette for the Good People, Bad Choice program. An ethical "to do" list of questions is presented.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
Hand Washing 101
You should always wash your hands before, during, and after preparing or eating food, using the toilet, caring for someone who is sick, blowing your nose (or coughing/sneezing), handling animals or touching garbage. Think of hand washing as a process. Follow these steps to ensure proper hand washing.
Video Vignettes Workplace Safety Workplace Safety & Awareness, Employee Wellness, Safety Orientation
Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)
Dealing with an off-topic conversation during a meeting
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
Harassment & Responsibilities of Supervisors/Managers
Responsibilities of supervisors and managers to investigate all complaints.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Management, Professionalism
He Doesn't Look Nearly As Good In a Skirt?
Understanding that assumptions (gossip or rumor) reported as fact can have a negative impact on diversity and inclusion.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Abusive Conduct / Bullying, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility
Hey, It's On My Playlist
We can’t listen to whatever we want at work if it offends others; while we do have more freedom to say or do things outside the workplace, we still need to keep in mind that if our behavior offends or discriminates against someone, then it may be grounds for disciplinary action. We all must be respectful of others in the workplace.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility
He’s Big…Really Big
Discussions with co-workers that ridicule or disrespect anyone because of a protected class status can be offensive and lead to an accusation of discriminatory harassment. Insensitive remarks about an overweight co-worker can lead to the perception of harassment.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility
Hierarchy or Equality: Do you know where you stand?
How respect is defined differently in varying cultures around the world.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
High Risk or Low Risk: What's your comfort level?
How uncertainty and ambiguity impacts work decisions and team relationships.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
I Didn't Understand One Word
Dealing with language barriers in the workplace
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
I Need The Report Today (from FOSA™ Documenting Discipline)
Communicating your expectations are paramount for the basis of employee improvement. FOSA™ gives you a process for working through performance issues.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
I Quit! (from FOSA™ Documenting Discipline)
Sometimes things just don't work out. You've used progressive discipline to help bring issues to the forefront. With FOSA™, you gave ample opportunities for improvement. It's up to the employee to make those changes stick.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
If I'm History, So Is He!
Making open threats against a manager.
Video Vignettes Ethics & Compliance Compliance, Effective Leadership, Professionalism, Workplace Violence Prevention
Incident Calendar – Max (from FOSA™ Documenting Discipline)
Recording performance issues is a key step in progressive discipline. In the FOSA™ process, managers and supervisors use the incident calendar to properly document performance/discipline steps.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Insight: Build on Strengths (Not Fixing Weaknesses)
The notion that to become a great leader one must build strengths rather than fix weaknesses.
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Insight: Combinations of Strengths Produce Exponential Results
The notion that it is a combination of strengths that produces results and leads to extraordinary leadership
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Insight: Five Clusters of Strengths That Really Matter
The perspective that all leadership competencies are not equal; there are five key strengths that matter most
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Involve Your Audience
How to inspire and influence others to communicate effectively by involving them.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Is This The Image That We Really Want?
Recognizing how unconscious bias contributes to “diversity moments” by influencing our perceptions, behavior and the decisions we make about others.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Professionalism, Unconscious / Hidden Bias, Workplace Civility
It Will Change Your Life!
It can be one thing to casually invite someone to attend religious services with you, or to occasionally mention a religious belief or practice. But when you repeatedly and openly talk about your religious beliefs, or proselytize, to the point that it offends a co-worker, you can easily be accused of harassment.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility
It's Just an Expression - Updated!
Helping employees and co-workers gain a better understanding of “diversity moments” through an example of how seemingly innocent expressions may have a harmful impact.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Professionalism, Respect / Respectfulness
It’s All Good (from Good People, Bad Choices™)
A newly approved vendor sends an expensive gift to an employee. This vignette addresses the perceptions (and sometimes the reality) of accepting gifts.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
I’d Like to Fire Them Both! (from FOSA™ Documenting Discipline)
When it comes to less-than-desired workplace productivity, you need to have a plan and process for tackling the tough stuff. Using the FOSA™ process gives you the tools to effectively leverage progressive discipline in everyday workplace situations.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Just Give Me Another Three Days
Digitally Remastered! As managers, supervisors and team leaders, there are times when we have to make some pretty tough calls. It just goes with the territory. And when we're faced with those kinds of situations, we have to make sure we don't let short-term gains, like closing a big sale, completing a big project or hitting a production quota, take priority over the long-term integrity of the organization.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness
Just Some Good Clean Fun
When humor goes too far and becomes inappropriate teasing and/or hazing.
Video Vignettes Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Communication, Compliance, Professionalism
Just Tell Them I'm Not Here
Digitally Remastered! You know, one of the things that's easy to forget is that our team members pay attention to every little thing we say and do. Like it or not, we set the example. And when we ask an employee to do something that's questionable—like making up an excuse because we've forgotten something or don't want to deal with someone— it has an impact. It might not seem like much at the time, but all those "little tears" can eventually begin to rip our organization's integrity fabric to pieces. As leaders, we need to hold ourselves and our peers accountable to make sure that doesn't happen.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Professionalism
Late Again? (from FOSA™ Documenting Discipline)
Deep in performance issues? Here's an example of the need to implement progressive discipline. Using the FOSA™ process, managers and supervisors have the tools to effectively tackle key workplace issues.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions
Avoiding illegal questions during the interview process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks
Conducting legal reference and background checks.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Describing the Job
The importance of using job-specific language and not exaggerating the benefits of a job during the recruiting and interviewing process
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally
Dealing with members of a federally-protected status group during the recruiting and interviewing process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Protected Classifications
The importance of avoiding reverse discrimination in the recruiting and hiring process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy
Managing employees' expectations of privacy in the workplace.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Privacy in Cyberspace
The internet and social media have created new areas of concern for managers. You might wonder, how can privacy law even be an issue for something that is so public? Well, the answer is, there are at least two kinds of privacy. One is where we have to keep confidential information… confidential. But the other is where an employer is not allowed to consider an employee’s private life, even if that life is very public.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Violence: An Employee with a Temper
Dealing with hot tempers that could potentially lead to workplace violence.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee
Responding to unprofessional or violent behavior when dealing with an ADA-protected employee.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider
Discusses how an employee who makes threats toward persons who do not work for their organization can still impact the organization's susceptibility to hostile work environment issues and other lawsuits.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Investigating Rumors of Threats
The importance of investigating rumors of threats regardless of who is involved.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Pre-Employment Screening
Obtaining permissions for pre-employment screening
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Let's M.E.E.T.™ Conflict Resolution Module
Help managers meet compliance standards for harassment-prevention training by using the M.E.E.T.™ model in everyday interactions.
Video Vignettes Ethics & Compliance Compliance, Conflict Resolution, Professionalism
Link to Solutions (Sales Process)
Reviews how to best link a client's needs with solutions.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Listen, I Was Just Wondering...
Could an unwelcome pursuit can become harassing behavior? What if it was a manager pursuing an employee? Fishing in the company pond for romance does happen, but there is more at risk than just rejection. Supervisors and managers should never proposition subordinates. Even social invitations between co-workers need to be carefully asked.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Workplace Civility
Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)
How to best transition from one topic to the next during a training session
Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Managing Silence (Behavior-Based Interviewing)
Being uncomfortable with silence during an interview may be the most common problem interviewers face, and most will just change the subject and move on. But look at it this way. When candidates are silent, it usually means they're thinking. That silence is your friend, your tool. If you change the subject and move on, you may be shutting down a revealing answer. So respect silence.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Mine to Take (from Good People, Bad Choices™)
In this vignette, an employee puts a co-worker in a tough spot by faking illness in order to get non-requested time off for her dream vacation.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
Narrow Your Focus
How narrowing the focus of communication can add clarity and immediacy.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
No Harm, No Foul (from Good People, Bad Choices™)
This vignette discusses using inaccurate information - even though it's wrong to do so. Sometimes there is information that should not be kept confidential.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
No Mistakes! (from FOSA™ Documenting Discipline)
Everybody makes mistakes. That's a true statement. But the expectation should be that we get all the work done and that it's 100% accurate. This video walks through setting accuracy/work expectations.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Non-Verbal Indicators (Behavior-Based Interviewing)
To uncover past behaviors from candidates, sometimes we need to follow "feeling" clues. Feelings point to the hidden parts of past behavior. And, of course, none of us are mind readers when it comes to reading feelings, but all of us can learn to recognize the non-verbal indicators of feelings.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Not About Bad to Good, But Good to Great!
The notion that to become a great leader one must focus not on going from bad to good,but from good to great.
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Overcoming Communication Issues - Manufacturing
When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Peer Today, Boss Tomorrow™: Accept Your New Role
This video scenario presents a realistic scenario for getting to the basics of new leaders - supervisors/managers. It shows a misunderstanding between a new supervisor and a subordinate employee - and how to effectively address issues that pop up in an effective and respectful way.
Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism
Peer Today, Boss Tomorrow™: Communicate
This video provides an example on how to properly and appropriately communicate sensitive information (like layoffs or organizational changes) that impact a work team.
Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism
Peer Today, Boss Tomorrow™: Take Action
This video provides a powerful example of how new managers/supervisors can earn credibility by admitting past mistakes and reviews four strategies to effectively make the transition from peer to boss.
Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism
Perfect Storm
The implications of a manager taking action due to a fear of a claim of retaliation from an employee.
Video Vignettes Ethics & Compliance Retaliation / Reprisal, Compliance, Harassment Prevention, Professionalism
Picture of The Day
Recognizing gender-based harassment; improper use of company email.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism
Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Training™)
How lack of preparation can derail a training session. An example where everything goes wrong when unprepared.
Video Vignettes Workplace Safety Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Preventing Workplace Bullying: Program Summary
Knowing the definition of workplace bullying is just the start. You need to recognize and address bullying immediately. Have an action plan based on organizational policy. Get HR and management involved quickly.
Video Vignettes Ethics & Compliance Abusive Conduct / Bullying, Interpersonal Skills, Professionalism
Progressive Intervention (from Fearless Facilitation! How to Lead Effective Training™)
Managing pervasive disruptions
Video Vignettes Leadership, Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Put Warning Lights on You
You know, some of us figure a pregnant joke or two is just something that comes with the territory. It's no big deal. Well, those days are over. This video shows how a simple joke or two might lead to harassment. Remember, when it comes to your co-workers - the safest thing to do is… if you can't say something nice... just don't say anything at all.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility
Recognize Opportunities
Helping a sales staff member recognize (the importance of) sales opportunities.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Recognize Opportunities (Example 1)
An example of how sales team members can practice skills to recognize sales opportunities. Ask, Listen, Clarify and Confirm to uncover these opportunities.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Recognize Opportunities (Example 2)
An example of how sales team members can practice skills to recognize sales opportunities.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Recognizing & Stopping Harassment (from Legal Briefs™)
When it comes to preventing workplace harassment and discrimination, you need to recognize it... and quickly. This video outlines how to recognize and stop both.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism
Recognizing Bullying Behavior
Why is it important to know what behavior is “bully behavior”? Because if you are going to stop it, you first have to identify it; you also have to acknowledge that the behavior was hurtful, intended, happening more than once and purposeful.
Video Vignettes Ethics & Compliance Abusive Conduct / Bullying, Harassment Prevention, Professionalism
Recruiting & Hiring (from It's the Law™)
When it comes to recruiting and hiring, there's a lot you need to know as a manager - unless of course you want to spend the next the next couple of years working with me to try to justify your actions to a jury. A variety of state, federal, and local laws impact how you recruit, hire, and promote people. The best way to ensure that everything is on the up and up is to make sure that every decision is based on the person's ability to do the job!
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
Redirect
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Resolving Problems (Example 1)
A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.
Video Vignettes Personal Performance Sales & Service, Communication, Problem Resolution, Sales
Sales Made Simple™ - Can't Get Past Voice Mail
A salesperson asks our sales expert (Skip Normand) a common problem (especially for new sales people): "I can’t get past the voicemail system. If you don’t have a name or direct extension number, you’re out of luck. Got any suggestions?"
Video Vignettes Personal Performance Sales & Service, Coaching & Mentoring, Sales, Selling
Sales Made Simple™ - Potential sale that is dragging on...
A salesperson asks our sales expert a common problem (especially for new sales people): "I’ve got a potential sale that is dragging on and on and I’m about ready to give up. I’m having a hard time getting in to see the decision maker. I get some interest going and then I can’t see her for a few weeks because she’s traveling or she’s just too busy. I’m sending emails. I’m leaving phone messages. What else should I be doing?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ - Sales tactics I'm not comfortable with...
A salesperson asks our sales expert a common problem (especially for new sales people): "My manager is constantly asking me to use sales tactics I’m not comfortable with. How do I handle this?"
Video Vignettes Personal Performance Sales & Service, Coaching & Mentoring, Sales, Selling
Sales Made Simple™ Am I calling the right person?
A salesperson asks our sales expert a common problem (especially for new sales people): "How do I find out if I’m calling on the right person without ruffling anyone’s feathers?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ Cutting our price isn't an option...
A salesperson asks our sales expert a common problem (especially for new sales people): "A low-cost competitor has really gotten my customer’s attention. To keep my customer’s business, they want us to cut our price without changing our service level. There’s no way this competitor can do it at that price. Cutting our price isn’t an option and I don’t want to lose this customer. Any ideas?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ Have I developed the right message?
A salesperson asks our sales expert a common problem (especially for new sales people): "How do I know I’ve developed the right message and how do I tweak it for different people who are involved in making the decision? Can you help?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ How to get my close ratio up?
A salesperson asks our sales expert a common problem (especially for new sales people): "My main competitor sells the same product from the same manufacturer I sell. They differentiate on price, but I try to differentiate in service -- which is typically better. But, my close ratio is not good. What can I do to get my close ratio up?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ I am a "weak closer"...
A salesperson asks our sales expert a common problem (especially for new sales people): "According to my manager, I’m a “weak closer,” but I’ve spent so much time developing these relationships that I really don’t want to come off as pushy. So what I do is spend time laying out all the details and eventually the light bulb comes on for them. You know, if you compare me to the rest of my team my average sales are pretty much the same as everyone else. So, who’s right…my manager or me?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ I hate cold calling!
A salesperson asks our sales expert a common problem (especially for new sales people): "I hate cold calling! People get over their fear of flying. So is there any way of me getting over my fear of cold calling?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ I know who's holding things up...
A salesperson asks our sales expert a common problem (especially for new sales people): "I’ve been working with a prospect for four months. The decision maker says we have to agree on a purchase. I know who’s holding things up and I’ve done everything I can think of to figure out why. So far nothing has worked. How do I move this forward?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ I'd like to see the "dead-end" sign!
A salesperson asks our sales expert a common problem (especially for new sales people): "I recently called on one of the larger prospects for several weeks before they told me their purchasing function was centralized in their corporate office - which is far out of my territory. I’d like to see the “dead-end” sign well before it hits me in the face! How can you tell quickly if a prospect is worth your time?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling