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Coaching Moment 2 (Sales Coaching)

Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

Video Vignettes Leadership Sales & Service, Communication, Sales

Commit to Change (Dramatic)

Dealing with the changes related to relocation; the importance of making a commitment to change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Conducting The Three-Dimensional Interview

Explanation of how to conduct an effective three-dimensional interview.

Video Vignettes Leadership Management, Change, Professionalism

Conflict 101™ - The Flight Response

When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Courage 2 Coach™ - Coaching is Positive

We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Effective Leadership, Motivation, Professionalism

Courage 2 Coach™ - Coaching to Empower

One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Motivation, Professionalism

Courage 2 Coach™ - Coaching to Specific Issues

Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Dealing With a Difference of Opinion (from Fearless Facilitation! How to Lead Effective Meetings™)

Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Dealing with Workplace Dating (from Legal Briefs™)

Workplace dating can be a tough topic to tackle... especially if it happens between managers and direct reports. Get in front of the situation by understanding the issues and how your harassment and discrimination policy guides your steps.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Did You Hear About...?

How many times have you found out something about somebody you work with and - you don't mean to – but you start treating the person differently. Believe it or not, that could end up being a bad thing. Gossip in the workplace usually ends up bad...for everyone.

Video Vignettes Ethics & Compliance Discrimination, Compliance, Harassment Prevention, Professionalism

Discipline & Termination: Avoiding Termination

This video clip discusses the legal implications of a manager avoiding termination action as well as how avoiding termination action may lead to unlawful retaliation or a negligent retention lawsuit.

Video Vignettes Ethics & Compliance Compliance, Management

Discipline & Termination: Documenting Correctly

This video clip covers the legal implications of under-documenting and over-documenting performance issues as well as the importance of documenting correctly.

Video Vignettes Ethics & Compliance Compliance, Management

Discipline & Termination: Inconsistent Discipline

This video clip discusses the possible legal implications if a manager does not use consistent disciplinary action with all employees.

Video Vignettes Ethics & Compliance Compliance, Management

Discipline & Termination: Preparing to Terminate

This video clip tackles the issue of not being prepared for a termination meeting and how it can cause managers to say or do something inappropriate and/or illegal.

Video Vignettes Ethics & Compliance Compliance, Management

Evaluating The Three-Dimensional Interview

Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

Video Vignettes Leadership Management, Change, Professionalism

Everyday Diversity™ An Introduction to Diversity Recruiting & Hiring

Are you curious how diversity can help your team be more innovative and impact your culture? To begin, we need to know that diversity is a term that doesn’t apply to just a few things … like race and gender… diversity also encompasses people from different cultures or regions of the country. Or, it could be people of different ages or educational backgrounds.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias

Everyday Diversity™ Avoiding Bias in Hiring

Bias impacts how we see candidates and often limits our ability to find and hire the best talent. Why? Because we often make assumptions about the candidates. Everyone makes assumptions about others... it's a natural part of how we interact with each other. Probably more times than we'd like to admit, we let appearances impact the way we think and treat others.

Everyday Diversity™ Exploring Filters

When it comes to interacting with others in the workplace, we all have filters. Our filters are made up of our experiences, our upbringing, beliefs… and so much more. When it comes down to it, these filters impact how we perceive and understand the world around us. The key is learning how to use these filters to our advantage!

Everyday Diversity™ Keeping Diverse Candidates

So, you hired the candidate you’ve been looking for? Well, your job’s not done. You simply can’t let them fend for themselves. You need to work on keeping them… by making a conscious effort to make them feel included – AND an integral part of the organization. How do we do that? First, introduce them to people in the company who can be of assistance – on the big and the small stuff.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid

Everyday Diversity™ Selecting Diverse Candidates

How important is it to select diverse candidates? Conventional wisdom says that having team members who are all alike… makes working together easier… and that may be true. But, when it comes to creative and innovative ideas, a diverse team gets better results.