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Results for Suggested Industry Usage: Healthcare

  • Shared Resources

    When a colleague monopolizes shared resources

    #401 ID:659
    Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership
  • Sharing the Load

    This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.

    #402 ID:652
    Topic: Management Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Professionalism, Inclusion & Equity, Respect
  • Short Fuse

    Aggressive and threatening comments on the job

    #403 ID:638
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Workplace Violence Prevention
  • Suspicion

    Withholding important information

    #404 ID:644
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Management, Professionalism
  • Teamwork

    What is an "unfair advantage" when you are up for a promotion?

    #405 ID:622
    Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Motivation, Interpersonal Skills
  • The Assistant

    Insubordination and unprofessional behavior

    #406 ID:664
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Interpersonal Skills, Professionalism
  • The Blogger

    Dealing with a coworker who discloses company information through a personal blog

    #407 ID:618
    Topic: Communication Learning Paths: Ethics & Compliance, Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism
  • The Clockers

    What happens when coworkers clock in and out for others?

    #408 ID:621
    Topic: Ethics Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Management, Professionalism
  • The Concerned Neighbor

    Sharing confidential patient information via social media

    #409 ID:619
    Topic: Ethics Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism
  • The High Performer

    Coaching high-performers who have trouble getting along with their co-workers

    #410 ID:624
    Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Coaching & Mentoring
  • The Honeymooners

    When a same-sex couple gets married

    #411 ID:639
    Topic: Diversity Dynamics Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Interpersonal Skills, Professionalism
  • The Lurker

    When does behavior become harassing?

    #412 ID:663
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity Dynamics, Interpersonal Skills, Management, Professionalism
  • The Rivals

    Handling conflict between two employees

    #413 ID:623
    Topic: Interpersonal Skills Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Professionalism, Conflict Resolution
  • The Social Network

    Dealing with employees accessing social media sites from work during "off-hours".

    #414 ID:616
    Topic: Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • Trouble at Home

    Workplace privacy and performance

    #415 ID:662
    Topic: Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management, Professionalism
  • Union Fliers

    How to handle the possibility of union organization

    #416 ID:625
    Topic: Problem Resolution Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • What's Best for the Company

    Dealing with sensitive and confidential issues while in the interviewing/hiring process.

    #417 ID:635
    Topic: Professionalism Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Interpersonal Skills, Inclusion & Equity, Respect
  • What's the Harm?

    Dealing with confidential information

    #418 ID:636
    Topic: Ethics Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills
  • Would You Like Any Dessert?

    Reinforcing a policy with an employee who believes you are friends.

    #419 ID:468
    Topic: Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • Article: Breaking the Cycle

    What problems are we trying to solve with the same old ineffective circular approach? We can usually figure this out. When a problem repeatedly rears its ugly head, our approach is likely a circular one.

    #420 ID:1526
    Topic: Change Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Management, Discussion Trigger
  • Article: Everyone Needs a Coach

    Your time is precious. You need customized, just-in-time solutions. This is one of the reasons corporate leaders are now working with executive coaches. The one-on-one personalized approach gives you what you need when you need it. Coaching can accommodate your busy schedule. And quite often people will tell an outsider what they won’t tell you.

    #421 ID:1528
    Topic: Leadership Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management
  • Article: Finding Balance

    Everyone I know struggles to balance their work and home lives. No, wait a minute. That’s not true. My retired friends seem to have it down pat. The rest of us juggle, patch, negotiate, apply a temporary fix here and there. This isn’t very satisfying. In short, we feel as if we’re not doing justice to our careers or to our families and friends.

    #422 ID:1527
    Topic: Employee Wellness Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Reducing Stress (Work & Life)
  • Article: Generations Apart

    A fun and interesting article of Gen X and Gen Y employees - from the perspective of a Baby Boomer. Honest thoughts and interesting stereotypes are discussed. Will some generation-based attributes still annoy us? Sure they will. Can we work through those problems? We can if we choose to do so.

    #423 ID:1509
    Topic: Generational Challenges Learning Path: Diversity, Equity, Inclusion & Respect Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity Dynamics, Inclusion & Equity, Respect
  • Article: Getting Creative

    What inspires you to create? When I ask my clients and workshop attendees this question, I’m usually met with a pause, possibly accompanied by a blank stare and a tendency to search for something shiny to focus on. Most of us aren’t used to thinking about this question, and it makes us uncomfortable. We aren’t sure we really are creative.

    #424 ID:1520
    Topic: Motivation Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Discussion Trigger
  • Article: Getting Enough Sleep

    Some people wear their sleep deprivation like a badge of honor. If they sleep less, they think they’ll get more done. As long as they don’t keel over into their bowl of soup at lunch, they figure they’re doing pretty well. CNN has suggested sleep problems are reaching epidemic proportions, and the National Commission on Sleep Disorders puts the price tag at $150 billion dollars each year in higher stress and reduced productivity.

    #425 ID:1504
    Topic: Employee Resiliency Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Reducing Stress (Work & Life)
  • Article: Goals and New Year’s Resolutions

    What are your hopes and dreams for the New Year? Maybe you’re like a friend of mine whose resolution is that she won’t have any resolutions. I recommend this for those of you who think last year was akin to spending eternity atop a treadmill set on warp speed. Maybe you need a break from resolutions.

    #426 ID:1551
    Topic: Motivation Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Motivation, Goals and Goal Setting
  • Article: Mortgaging the Future

    Goals are mostly a good thing, but what happens when personal or corporate goals mortgage the future for short-term gain? At what point do we recognize the folly and re-think our strategy?

    #427 ID:1525
    Topic: Change Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Discussion Trigger, Goals and Goal Setting
  • Article: Promote Wisely

    We often do this dumb thing in corporations. We want to recognize employees who do brilliant technical work, so we reward them with our plum management jobs. Sure, sometimes these people are brilliant managers, too. Far too often they end up cutting a destructive Tasmanian Devil-like swath through the organization as they spin their way up the corporate ladder.

    #428 ID:1505
    Topic: Leading Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management, Professionalism, Training Activities
  • Article: The Beauty of Reframing

    This article looks at examples of reframing – of looking at an issue from a broader perspective that can help us move through life without feeling blindsided every time the unexpected happens. When we re-frame a difficult occurrence, we open our minds to positive outcomes and possibilities.

    #429 ID:1506
    Topic: Change Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Conflict Resolution, Employee Resiliency
  • Article: Victims in the Workplace

    People who lead and manage others might consider the productivity and morale impact when others have to spend time around victims. Years ago a VP at a company I worked for fired someone who did exceptional work. I asked him why he let such a strong performer go. He said no matter how good the work, it didn’t balance out the individual’s destructive behavior on the rest of the staff.

    #430 ID:1550
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, Interpersonal Skills, Discussion Trigger
  • Coaching to Support Success

    When it comes to coaching, open-ended questions are usually the best questions. This simple tool lists open-ended questions you can ask to bring out the best in your employees.

    #431 ID:1541
    Topic: Coaching & Mentoring Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Management, Discussion Trigger
  • Leadership Perspectives

    A quick and easy retrospective on what leadership might mean to you - and how you can apply it in your daily work-life situations. Several leadership quotes and a Q&A is included.

    #432 ID:1546
    Topic: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Discussion Trigger, Assessment
  • Manager Obligations Under the FMLA

    As a manager, your obligations in regard to the FMLA center primarily around four areas. This handout streamlines each obligation into easy-to-understand terminology.

    #433 ID:1552
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management, Discussion Trigger, Training Activities
  • Motivating Factors Handout

    What Motivates You to do Your Best Work? This handout allows users to quickly rank the things that motivate them.

    #434 ID:1542
    Topic: Motivation Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Discussion Trigger, Assessing Performance
  • Navigating Change Self-Assessment

    A simple self-assessment to trigger discussion around key change concepts.

    #435 ID:1547
    Topic: Change Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills
  • Personal Action Plan

    Surveys tell us that the more immediately a trainee uses the skills learned in a training session or training course, the more effective they will be at retaining the information and transforming it into new habits. Their commitment begins with a plan.

    #436 ID:1423
    Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Training Support, Retention Aid
  • Presentation and Meeting Involvement Tips

    Tips and trick for making your next meeting or presentation a wild success! These tips are simple and easy to implement.

    #437 ID:1540
    Topic: Meeting Preparation Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Professionalism
  • Structured Interviewing: Perfecting the Perfect Hire

    Average costs to hire and train a new employee are estimated conservatively at two-and-a-half times the combined annual salary and benefits budgeted for the position. This perspective paper covers the topic of effective interviewing.

    #438 ID:723
    Topic: Interviewing Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Leadership, Management
  • Supervisory Strength Assessment

    A very useful tool for assessing the relevant skills of your supervisors. This toll can also be used as a self-assessment or 360 degree assessment. The tool can be customized per your workplace needs.

    #439 ID:1537
    Topic: Management Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Discussion Trigger, Assessment
  • Training Evaluation and Assessment Forms

    This package of downloadable forms makes assessing your next training session a breeze. There are over 10 ready-to-use forms including a pre-assessment, post-assessment, gap assessment and so many more!

    #440 ID:930
    Topic: Training Support Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Evaluation, Training Activities Seat Time: Various
  • We Can Work It Out!

    Article Summary: Conflict in the animal kingdom is usually handled in one of two ways. If some other animal invades his territory, the tiger or the grizzly bear will solve the problem with an attack. The interloping animal might even get eaten in the process. Your average bunny, on the other hand, will opt to run away.

    #441 ID:1462
    Topic: Conflict Resolution Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Collaboration
  • Work Tasks Priority List

    A simple tool to help employees and even new managers/supervisors log their tasks in order to understand and work on time management.

    #442 ID:1539
    Topic: Time Management Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management, Discussion Trigger, Culture Commitment
  • Info Brief: LGBTQ+ Terminology & Information

    When it comes to encouraging diversity in the workplace, terminology and vocabulary play a large role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping. Using correct terms is an important first step in creating a respectful workplace.

    #443 ID:2112
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Respect
  • Ready. Set. CHANGE! Online Assessment

    Designed to reveal predominant behavior when interacting with others and responding to change, this highly-recommended online social styles assessment tool is designed to align with and enhance learning in the Ready. Set. CHANGE! program.

    #444 ID:921
    Topic: Change Learning Path: Personal Performance Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism
  • The Three-Dimensional Interview Handbook

    Bad hiring decisions cost time and money ...and a ton of frustration! That's why it's imperative that you select the best people for your job openings individuals who have the skills and talent to do each job ... AND A WHOLE LOT MORE! This book provides a proven,easy-to-follow process for evaluating candidates in terms of the three critical factors necessary for successful employment: capability, commitment and chemistry.

    #445 ID:524
    Topic: Interviewing Learning Path: Leadership Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management, Hiring & Recruiting
  • It's Not Just About Sex Anymore Self Study Program

    Promote awareness of how harassment and discrimination impact the entire organization through this unique self-study approach. This program pauses during sections of the video to allow users to reflect on the topic and answer questions.

    #446 ID:896
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Self-Study Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Seat Time: 45 Minutes
  • Sexual Harassment Prevention (Self-Study Program)

    Help meet your annual refresher sexual harassment-prevention training requirements with this new self-study program.

    #447 ID:897
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Self-Study Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Seat Time: 45 Minutes
  • Accentuate the Positive (Energizer)

    Add positive energy to your training session with this light-hearted video featuring the enchanting animals of SeaWorld.

    #448 ID:590
    Topic: Motivation Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership
  • Service from the Heart

    An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

    #449 ID:506
    Topic: Customer Service Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Motivation, Professionalism
  • SMART-START™ Conflict: Resolving Conflict

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about conflict resolution.

    #450 ID:490
    Topic: Interpersonal Skills Learning Paths: Leadership, Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism
  • SMART-START™ Employment Law: The Manager and The Law

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about workplace legal issues.

    #451 ID:484
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Ethics, Harassment Prevention, Management
  • SMART-START™ Interviewing: Hire the Right Person

    A thought-provoking video that uses music, text and graphics to reinforce why hiring the right person for job is an interviewer's most important responsibility.

    #452 ID:492
    Topic: Hiring & Recruiting Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interviewing
  • SMART-START™ Leadership: The Myth & The Reality

    A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about leadership principles and concepts.

    #453 ID:493
    Topic: Leadership Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Motivation, Management, Professionalism
  • SMART-START™ Motivation

    Looking for a smart way to kick off a training session? Launch a meeting? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about motivation and setting and achieving goals.

    #454 ID:494
    Topic: Motivation Learning Paths: Leadership, Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Leadership, Professionalism
  • SMART-START™ New Supervisor: So, Now You're the Boss

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion for new managers and supervisors.

    #455 ID:495
    Topic: Leadership Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interpersonal Skills, Leadership
  • SMART-START™ Performance Appraisal: What It's Really All About

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about the importance of performance appraisals.

    #456 ID:496
    Topic: Assessing Performance Learning Paths: Leadership, Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership
  • SMART-START™ Problem Solving: What's Your Problem?

    A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about solving problems with one another.

    #457 ID:498
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism
  • SMART-START™ Retaliation: The Retaliation-Free Workplace

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about preventing retaliation in the workplace and maintaining a culture of compliance.

    #458 ID:478
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Ethics, Management
  • SMART-START™ Sales Truths

    A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

    #459 ID:499
    Topic: Sales & Service Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism
  • Biases are real and we all have ‘em. Our biases describe both positive and negative mindsets towards individuals and groups. There a lot to such a little word. Bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or group they belong to.

    #460 ID:1728
    Topic: Unconscious / Hidden Bias Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Diversity Dynamics, Interpersonal Skills, Inclusion & Equity, Respect Closed Captioned
  • We’ve probably all heard expressions that seem harmless. But the truth is their effects can be very destructive. And when we have to let a co-worker - maybe someone we've worked with for years - know that he or she has said something that's causing a lot of friction - it can be a real challenge because it's easy to fall into sarcasm.

    #461 ID:1720
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Professionalism, Respect, Unconscious / Hidden Bias, Workplace Civility Closed Captioned
  • Spreading false information or accusations concerning employees may be a violation of organization policy. Employees that engage in this type of behavior could have a disruptive effect on relationships at work and it could be seen as contributing to possible harassment or a hostile work environment.

    #462 ID:1717
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Professionalism, Respect, Workplace Civility Closed Captioned
  • Sometimes we may think it is okay to tell jokes about our own group or about other groups when we think no one will be offended. The problem is some jokes may cross the line between what’s okay and what may be a violation of a policy or work rule. Even if you are on a break...

    #463 ID:1727
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Professionalism, Respect, Unconscious / Hidden Bias, Workplace Civility Closed Captioned
  • One of the things bilingual employees often wrestle with is when is it okay to speak another language with people who share it when we’re around people who don’t. The key is to be as inclusive as possible.

    #464 ID:1687
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Diversity Dynamics, Inclusion & Equity, Respect, Unconscious / Hidden Bias, Workplace Civility Closed Captioned
  • Sometimes people don’t recognize when and how racial bias is expressed in our society and in day-to-day workplace interactions. Microaggressions tend to be the everyday, subtle interactions or behaviors that communicate some sort of bias toward another person or group. They can be intentional or unintentional and sometimes even well-meaning.

    #465 ID:2486
    Topic: Micro-Inequities/Micro-Aggressions Learning Path: Diversity, Equity, Inclusion & Respect Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Unconscious / Hidden Bias, Racial Equity Closed Captioned
  • Encouraging respect for ourselves and others does not mean failing to recognize race or other differences when they affect our understanding of a situation, our impact on others or our relationships. No matter how you may feel as an individual, color and race consciousness exist in our society and is the lived experience of many people. This video also acknowledges the importance of identity… which is how we see ourselves and how others see us.

    #466 ID:2494
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Unconscious / Hidden Bias, Micro-Inequities/Micro-Aggressions, Racial Equity Closed Captioned
  • Being an outsider can happen to any of us at any time. It can happen based on occupation, tenure, age, gender… the list goes on and on. When there are race or cultural differences the points of connection may not be easy, reactions may be more intense, and misunderstandings are more likely to occur. Inclusion is all about intentional acts that build connections and strengthen relationships.

    #467 ID:2491
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion & Equity, Cultural Competency & Sensitivity, Racial Equity Closed Captioned
  • When employees are subjected to slurs and other negative behaviors based on legally protected status—like race, national origin, religion, age, disability and gender among others—the organization has an obligation to prevent and protect their employees from these types of behaviors, including behaviors on the part of non-employees, such as customers.

    #468 ID:2493
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Inclusion & Equity, Micro-Inequities/Micro-Aggressions, Racial Equity Closed Captioned
  • Diversity, equity and inclusion are about encouraging and listening to ALL voices. When ideas are dismissed or discouraged, or when there are negative consequences for speaking up, we miss opportunities for innovation and problem solving. Beating tough diversity dynamics at work means creating an environment where all voices can be hard and valued. This is everyone’s responsibility.

    #469 ID:2495
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Unconscious / Hidden Bias, Micro-Inequities/Micro-Aggressions, Racial Equity Closed Captioned
  • We've all seen the news. Allegations of sexual misconduct and predatory behavior in the workplace are prompting lawsuits against employers - and even against managers and staff who don't proactively put an end to the behavior. The fallout from these cases may cause men to stop serving as mentors to avoid any hint of impropriety with a female colleague.

    #470 ID:2331
    Topic: Coaching & Mentoring Learning Path: Ethics & Compliance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Professionalism, Leading, Discrimination, Workplace Civility Closed Captioned
  • Great teamwork starts with people feeling they are important… and that their experience, skills and ideas matter! However, when someone is an “Only One" it can be harder for them to feel like they are part of the group... feel like they are included! Are you an ‘only one’ on your team?

    #471 ID:2448
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Respect, Onboarding, Cultural Competency & Sensitivity Closed Captioned
  • When racism or bigotry impacts an employee, the organization must step in and take corrective action. Whether its co-workers, customers or the general public, organizations have a clear responsibility to protect their employees. Employees need to know what to do in these situations.

    #472 ID:2477
    Topic: Harassment Prevention Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion & Equity, Micro-Inequities/Micro-Aggressions Closed Captioned
  • Keeping safe when returning to work after a pandemic or sickness is a priority for the entire organization. These easy-to-use cards provide an easy-to-remember model (C.O.V.I.D.) along with thought-provoking questions for maintaining a safe work environment. These cards are great for a quick reminder, reinforcement or as a conversation generator.

    #473 ID:2403
    Topic: Reducing Stress (Work & Life) Learning Paths: Personal Performance, Workplace Safety Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Workplace Safety & Awareness, Learning Reinforcement
  • From the creators of More Than a Gut Feeling™, this powerful program offers a fresh and vibrant new approach to legal and effective hiring. Based on the time-tested truth, "past actions predict future performance", ACTIONS Speak! combines the elements of memorable storytelling, practical content and realistic acting to weave together a highly effective interview skills training course for a new generation of interviewers.

    #474 ID:2461
    Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Leading, Interviewing Closed Captioned
  • Past actions are still the best predictor of future performance. So, stay focused on asking behavioral questions about job requirements. For example, if the job does require honesty, you might ask questions this, "When were you honest, even though it was embarrassing for you? What did you say?

    #475 ID:2467
    Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Leading, Interviewing Closed Captioned
  • Writing things down is important. And with written questions are part of your interview preparation, you have proof of what you asked the candidate and that you asked the same question of every candidate. Those are legal issues. Before you write questions, you need to do some preparation.

    #476 ID:2470
    Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Leading, Interviewing Closed Captioned
  • The "like me" syndrome is like a bias. Over weighing the positives of a candidate because you have many things in common will usually lead to a less than optimal hire.

    #477 ID:2474
    Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Leading, Interviewing Closed Captioned
  • Using the power of behavior-based interviewing will get you the new hires you need... and retain! These easy-to-use cards provide a simple model (M.T.G.F.) along with thought-provoking questions on maximizing the key principles of More Than a Gut Feeling™. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #478 ID:2460
    Topic: Hiring & Recruiting Learning Path: Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leading, Interviewing
  • We've taken of our ten best-selling discussion cards and created a pack of powerful, poignant and easy-to-use triggers for getting diversity, equity and inclusion conversations started! Each of the ten cards provides a simple model along with thought-provoking questions on various topics that will drive team cohesiveness. These cards are great for a quick training reminder, reinforcement, performance management or as a conversation generator.

    #479 ID:2459
    Topic: Teamwork Learning Path: Diversity, Equity, Inclusion & Respect Type: Pocket Guides Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Diversity Dynamics, Inclusion & Equity, Respect
  • Workplace harassment is unacceptable – in any form! If you see something, you need to say something. That can take the form of being an active bystander. An active bystander is someone who not only witnesses a situation but takes steps to speak up or step in to keep a situation from escalating... or to disrupt a problematic situation.

    #480 ID:2350
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Onboarding, Active Bystander Closed Captioned
  • You're back at work after many months of working from home due to a health scare. Someone is sent home because of a cough. You see them back at work the very next day. Management doesn't seem concerned. But then there are rumblings and someone makes a veiled threat about taking care of it. What do you do?

    #481 ID:2413
    Topic: Workplace Safety & Awareness Learning Paths: Diversity, Equity, Inclusion & Respect, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Onboarding, Workplace Civility Closed Captioned
  • A powerful message about standing up to harassment! Could you step up and actively stop workplace harassment in progress? Being an active bystander in a harassment situation doesn't mean you have to verbally engage the harasser. RESCUE™ provides three different situations that empower employees (or even third party bystanders) to take action and stop harassing workplace behavior.

    #482 ID:2332
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Sexual Harassment, Abusive Conduct, Workplace Civility, Learning Reinforcement
  • Beginning January 1, 2020, Illinois now requires all employers to provide sexual harassment training. SB 75 (also known as the Workplace Transparency Act), mandates that all employees receive sexual harassment training annually. The first deadline is January 1, 2021.

    #483 ID:2347
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Discrimination Closed Captioned
  • With the passing of Delaware House Bill (HB) 360, the state created a new section to the Delaware Discrimination in Employment Act (DDEA) that focuses specifically on sexual harassment. Delaware companies with 50 or more employees (excluding independent contractors or employees who work less than 6 months) are required to provide sexual harassment prevention training every two (2) years. This flexible course platform allows facilitators to customize and present a course that fits both their compliance needs and their organizational needs.

    #484 ID:2243
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Discrimination Closed Captioned
  • Unwelcome sexual harassment is a form of sex discrimination that violates the Maine Human Rights Act. Unwanted sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature which threatens job security, working conditions, or advancement opportunities is considered sexual harassment.

    #485 ID:2325
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention Closed Captioned
  • Specific for New York State (New York State Human Rights Law) and New York City (NYC Human Rights Law) sexual harassment training requirements! New York companies are required to provide sexual harassment prevention training. This flexible course platform allows facilitators to customize and present a course that fits both their compliance needs and their organizational needs.

    #486 ID:2296
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Discrimination Closed Captioned
  • Most of us like a good joke, right? The problem is, while we may think we know what's acceptable, there's a fine line between funny and disrespectful. We can't always know what may be offensive just by looking at someone. That's why we have to focus on respect when it comes to things like, jokes, off hand comments, posts, puns, texting cartoons, drawings, pictures or videos at work.

    #487 ID:2262
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination, Onboarding, Workplace Civility Closed Captioned
  • Being frustrated with co-workers from time-to-time is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal.

    #488 ID:2263
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination, Onboarding, Workplace Civility Closed Captioned
  • Workplace gossip is one of those areas where it's easy to find ourselves on the wrong side of the line. While it may seem like harmless talk, it's not. Not only is gossip unprofessional because it destroys respect and trust in the workplace; it can also get you and your organization into a lot of legal trouble.

    #489 ID:2264
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination, Onboarding, Workplace Civility Closed Captioned
  • When a candidate takes over the interview - maybe by non-stop talking or story-telling - it's okay to re-take control of the interview by politely interrupting and re-focusing the candidate back to the task at hand.

    #490 ID:2472
    Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Leading, Interviewing Closed Captioned
  • There is a really great upside about working from home. But it can get crazy! You need to have a plan of action and some preparation when working remotely. This short video gives you some tips and tricks from an employee perspective. Learn how, as an employee, you can prepare and successfully (and productively) work from home.

    #491 ID:2395
    Topic: Personal Improvement Learning Path: Personal Performance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills Closed Captioned
  • Addressing implicit bias takes time and considerable effort. It’s about making a more conscious choice about how you show up in the world. It’s about getting comfortable with being…well, uncomfortable. And it is vital to creating a sustainable shift in the workplace, to improve effectiveness, innovation and profitability. Need a simple, visual way to understand and trigger discussions around implicit bias? This is just the tool for you!

    #492 ID:2405
    Topic: Unconscious / Hidden Bias Learning Path: Diversity, Equity, Inclusion & Respect Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion & Equity
  • Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.

    #493 ID:2372
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Respect, Customer Service Closed Captioned
  • When the holiday season comes around, many people - by default - wish others a "Merry Christmas." But for people who don’t celebrate Christmas, this can feel disrespectful... and even rude. A key component of being respectful includes using appropriate holiday greetings during the holiday season.

    #494 ID:2374
    Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion & Equity, Respect Closed Captioned
  • People often have different religious practices based upon their faith. Some of these practices include wearing something like a crucifix. For others, it means wearing a piece of attire such as a hijab. Today’s inclusive and respectful workplace culture means that the ability to practice your religion is open to you.

    #495 ID:2375
    Topic: Respect Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion & Equity, Cultural Competency & Sensitivity Closed Captioned
  • Cultural differences can impact how people perceive situations such as a visit to the doctor. For some cultures, this is seen as something an individual does, for other cultures, they see it as an important event which a good number of family members need to attend.

    #496 ID:2384
    Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Diversity Dynamics, Inclusion & Equity, Respect, Cultural Competency & Sensitivity Closed Captioned
  • When it comes to behavior-based interviewing, it's all in how you ask your questions. This video is designed to illustrate the difference between a traditional interview question and a behavior-based interview question.

    #497 ID:2475
    Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Leading, Interviewing Closed Captioned
  • In today's fast-paced world, a simple social media post or email can lead to hurt feelings...lost jobs and maybe even a lawsuit. Simply put, uncivil actions disrupt the workplace! But... being civil is not about just being polite or having good manners.

    #498 ID:2283
    Topic: Workplace Civility Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Inclusion in the workplace only exists when we create a culture that makes a space for everybody to be present, participate, contribute and feel valued. When we think about inclusion, we think about words like: belonging… fitting in… acceptance… togetherness… engagement… Now, when there’s a culture of inclusion, people don’t feel like have to hide any part of who they are – they can simply be “real” at work.

    #499 ID:2284
    Topic: Inclusion & Equity Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism, Respect Closed Captioned
  • These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

    #500 ID:2290
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Customer Service, Personal Improvement Closed Captioned