Search Video Library for: Healthcare
Managing Essentials™ Substance Abuse
You believe an employee is abusing alcohol or drugs. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism, Substance Abuse
Managing Essentials™ Termination Due To Downsizing
You have to let someone go because your organization is downsizing and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Termination Due To Poor Performance
You have to fire someone for poor performance and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness
My Brother-in-Law Works Over There
We have an obligation to keep up with current developments in our industry. That includes the right and responsibility to obtain information about the competition. However, there are right ways and wrong ways to get that information; we must always choose the right way. And the right way is to know and follow the organization’s policy on gathering competitive information.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
She’s in for a Struggle
When it comes to discussing personal health information (PHI), it should only be discussed with the people who need to know. If you have access to PHI and discuss it with those who do not have the right access to this information - it is a violation of HIPAA. The bottom line is simple, know and follow the organization’s policy on handling personal health information (and reporting violations).
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, HIPAA
They've Never Failed Inspection…
The pressure to perform and get work done can cause us to consider compromising our work or product quality. However, taking any action that compromises work or product quality can have serious consequences for us, our organization, our vendors, and our customers. So, the bottom line is, we all have a responsibility to know and follow the organization’s policies related to maintaining the quality of our products and services.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
Your Path to Success™ (The Complete Series)
Wouldn't it be nice to have a personal playbook of helpful tips and tricks while plugging away at the office, shop, plant, studio, etc.? A resource that would help you tackle tough workplace situations using easy-to-implement, common sense tactics and concepts. This new series of short, thought-provoking modules is a great way to face typical workplace issues - both strategically and respectfully. There is no better time than the present to get working on your path to success.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Diversity, Equity, Inclusion & Belonging, Leadership, Personal Performance Personal Improvement, Collaboration, Communication, Effective Leadership, Professionalism
More Than a Gut Feeling™ Interviewing Essentials (Sample Interview)
Designed to be used in conjunction with More Than a Gut Feeling™ Interviewing Essentials or as a stand-alone training tool and refresher. It features a correct interviewing scene highlighting the essentials of a proper behavior-based interview.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Management
Integrity, Honesty & Values (Behavior-Based Interviewing)
Past actions are still the best predictor of future performance. So, stay focused on asking behavioral questions about job requirements. For example, if the job does require honesty, you might ask questions this, "When were you honest, even though it was embarrassing for you? What did you say?
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Prepare Written Questions For Your Interview
Writing things down is important. And with written questions are part of your interview preparation, you have proof of what you asked the candidate and that you asked the same question of every candidate. Those are legal issues. Before you write questions, you need to do some preparation.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Probe for Specific Information During Interview
When an answer is a generality, self-promotional, not behavioral, isn’t complete or the candidate’s non-verbals don’t match what the candidate is saying, follow-up with behavioral probes to draw out more information. You discover that the specifics the candidate gives can be linked to job requirements.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing
The “Like Me” Syndrome (Behavior-Based Interviewing)
The "like me" syndrome is like a bias. Over weighing the positives of a candidate because you have many things in common will usually lead to a less than optimal hire.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
I'll Take Care of It! (from Workplace Inclusion: Navigating Through Difficult Times™)
You're back at work after many months of working from home due to a health scare. Someone is sent home because of a cough. You see them back at work the very next day. Management doesn't seem concerned. But then there are rumblings and someone makes a veiled threat about taking care of it. What do you do?
Video Vignettes Diversity, Equity, Inclusion & Belonging, Workplace Safety Workplace Safety & Awareness, Conflict Resolution, Onboarding, Workplace Civility
Wanna Get Us All Sick? (from Workplace Inclusion: Navigating Through Difficult Times™)
Social distancing policies and standards within the workplace are essential to protecting employees from possibly getting sick. Employees most likely will continue to maintain a six-foot distance from others and otherwise observe social distancing in the workplace as work duties permit. Also, there might need to be a limit to the total number of workers in a workspace (based on square footage) and a limit to the number of people in conference rooms, workstations, etc.
Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Inclusion / Equity / Belonging, Onboarding, Workplace Safety & Awareness
If You Change Your Mind…
Our working relationships are complicated for all kinds of reasons. That's why we really have to know where the lines are when it comes to managing our interactions with co workers, customers, and vendors. Take the unwanted pursuit of a relationship. It doesn't make any difference where it comes from a manager, a coworker, a vendor or a customer unwanted pursuit could be considered illegal harassment and simply can't be a part of the workplace.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Onboarding, Workplace Civility
She’s Asian, Right!
Blaming an Asian employee for a world-wide pandemic based on their heritage makes no sense. If it spread within an organization, it can impact personal relationships and cause deeper harassment and discrimination issues.
Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Discrimination, Inclusion / Equity / Belonging, Onboarding
People Like That…
All of us have things that we value and believe in strongly. But it's important that we make sure that we don't cross the line and allow those convictions to get in the way of treating others with respect. Most organizations have policies that prohibit harassment and discrimination based on sexual orientation.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility
I Can’t Take It Anymore! (from Workplace Inclusion: Navigating Through Difficult Times™)
Change! How many of us really like it? We all know it's part of life – part of the workplace. But with change comes stress and uncertainty. Many of us are feeling (or have felt) the impact of working remotely during the pandemic. We’ve been asked to social distance for months and we are all feeling the lack of real co-worker interaction.
Video Vignettes Diversity, Equity, Inclusion & Belonging Change, Onboarding, Teamwork
It's Just Allergies! (from Workplace Inclusion: Navigating Through Difficult Times™)
Yes, coughing in the workplace might take on a whole new meaning in the 'new normal' we face. But allergies, the common cold, even the flu bug will still be found in the workplace. Using good judgement and good hygiene can help prevent the spread of workplace sickness - without discriminating against others based on what we might perceive as fact.
Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Discrimination, Inclusion / Equity / Belonging, Onboarding
I’ve Got Another One…
Most of us like a good joke, right? The problem is, while we may think we know what's acceptable, there's a fine line between funny and disrespectful. We can't always know what may be offensive just by looking at someone. That's why we have to focus on respect when it comes to things like, jokes, off hand comments, posts, puns, texting cartoons, drawings, pictures or videos at work.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility