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You Can't Believe Anything They Say
There are two keys to working with an employee who thinks the information you're using in your discussion is biased; the first is to take extra time to really listen to the employee's perspective. And the second is to be specific about the information you're basing your evaluation on. The key is to use the T.A.L.K.™ model to help the employee identify areas that need improvement on their own.
Video Vignettes Leadership Successfully Leading Others, Assessing Performance, Conflict Resolution, Effective Leadership, Management
You're Doing a Great Job, But...
A tough conversation with a top performer can be difficult, especially when you really do need to ask that person to step up and give you a little more. The key is to use the T.A.L.K.™ model to help the employee identify areas that need improvement on their own. Sometimes it takes a little longer, but the results are definitely worth it.
Video Vignettes Leadership Conflict Resolution, Coaching & Mentoring, Effective Leadership
TrainingBytes® Looking Over My Shoulder
A conflict with a co-worker can be one of the most frustrating things we have to deal with. I used to try to avoid people I didn't get along with, and just hope they got transferred out of the department. But the truth is that costs the department and the organization big time. It's one of those "everybody loses and everybody is miserable" approaches.
TrainingBytes® Personal Performance Conflict Resolution, Communication, Management, Professionalism
TrainingBytes® Diversity Basics
Need a quick primer on the power and impact of workplace diversity? This short video provides a great overview of the basics of diversity and cultural competence. Diversity just shows up. It walks in your door through the hiring process… who's out there in the applicant pool… that's what’s available for you to hire. Whether your a manager, supervisor, team leader or even executive, this quick diversity resource provides key insight into the power of diversity!
TrainingBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Unconscious / Hidden Bias
Everyday Leadership™ There's More We Can Do
Having quality customer service is critical to any business. It's your job as a leader to set and maintain the organization's expectations when it comes to servicing customers. Those that are willing to go the extra mile for their customers will have customers for life. It is important to realize the consequences of our actions and know there is always more we can do.
TrainingBytes® Leadership Effective Leadership, Coaching & Mentoring, Communication & Influencing, Customer Service
TrainingBytes® Using Correct Pronouns
Pronouns, just like personal names, are connected to a person's identity. Gender pronouns are words that an individual (co-worker, customer, vendor, etc.) would like others to use when talking to or about them. The most commonly used pronouns are “he, him, his” and “she, her, hers.” People who are transgender, nonbinary, or gender nonconforming may choose to use pronouns that don't conform to binary male/female gender categorizations, such as "they, them, theirs."
TrainingBytes® Diversity, Equity, Inclusion & Belonging Gender Identity, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Legal Briefs™ Substance Abuse: Creating & Maintaining a Drug-Free Workplace
You suspect an employee is “under the influence” while on the job. How do you deal with the situation without putting the organization at risk of a costly lawsuit? This program helps managers deal with the tough problems involving substance abuse in the workplace. Help your managers legally maintain a safe, drug-free work environment onsite and off.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism
Look! I Am Color Blind
Encouraging respect for ourselves and others does not mean failing to recognize race or other differences when they affect our understanding of a situation, our impact on others or our relationships. No matter how you may feel as an individual, color and race consciousness exist in our society and is the lived experience of many people. This video also acknowledges the importance of identity… which is how we see ourselves and how others see us.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Micro-Inequities/Micro-Aggressions, Racial Equity, Unconscious / Hidden Bias
It's Still Not Just About Sex Anymore™: Harassment & Discrimination in the Workplace (2019 Version)
Updated with the US Supreme Court decision protecting LGBTQ+ workers! There is far more to workplace harassment and discrimination than just sex. To demonstrate, this program dramatizes employee behaviors that lead to formal charges and result in serious consequences for the individuals involved. Topics covered: protected classes (i.e. pregnancy, obesity), paternalism, gender identity, religion, free speech and much more!
Off-The-Shelf Video Program (ILT) Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Sexual Harassment
Discussion Card: ALL IN!™ Tackling Tough Workplace Diversity Dynamics
No one likes tension or conflict in the workplace. But with such a diverse workforce, differences are bound to surface. These easy-to-use cards provide an easy-to-remember model (B.E.A.T.) along with thought-provoking questions as a framework for recognizing and responding to situations involving race and other diversity dynamics. These cards are great for a quick reminder, reinforcement or as a conversation generator.
Discussion Cards Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Racial Equity
Are You Saying This is a Race Issue?
Being an outsider can happen to any of us at any time. It can happen based on occupation, tenure, age, gender… the list goes on and on. When there are race or cultural differences the points of connection may not be easy, reactions may be more intense, and misunderstandings are more likely to occur. Inclusion is all about intentional acts that build connections and strengthen relationships.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Racial Equity
Come On Now... I’m Not Racist!
Sometimes people don’t recognize when and how racial bias is expressed in our society and in day-to-day interactions. Most of us have seen or experienced racial bias in the form of microaggressions, which are subtle, sometimes indirect, and often unintentional behaviors that communicate hostile, derogatory or negative racial messages or assumptions. Although these things may not be intended as racist, they can come across that way.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Racial Equity, Unconscious / Hidden Bias
Go Back to Where I Came From!
When employees are subjected to slurs and other negative behaviors based on legally protected status—like race, national origin, religion, age, disability and gender among others—the organization has an obligation to prevent and protect their employees from these types of behaviors, including behaviors on the part of non-employees, such as customers.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Harassment Prevention, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Racial Equity
She’s Young... And a Girl!
Diversity, equity and inclusion are about encouraging and listening to ALL voices. When ideas are dismissed or discouraged, or when there are negative consequences for speaking up, we miss opportunities for innovation and problem solving. Beating tough diversity dynamics at work means creating an environment where all voices can be hard and valued. This is everyone’s responsibility.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Micro-Inequities/Micro-Aggressions, Racial Equity, Unconscious / Hidden Bias
White Guys Need Not Apply!
It's easy to see how the focus on diversity, equity and inclusion has caused some white men to believe they have fewer opportunities. But the fact is that laws on fairness and equity apply equally to everyone. Efforts on the part of organizations to expand their race, gender, and ethnic diversity can’t legally, unfairly disadvantage any group. White males are protected by these same laws and have the same rights as everyone else.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Racial Equity
Way To Go Team... (a Sexual Harassment Situation for Discussion)
Slapping any employee on the butt is inappropriate workplace behavior and should not happen with any employee! Unwanted touching, swatting, rubbing or any other physical action of this type spells trouble in the workplace. It’s best to keep physical contact to a minimum and always on a professional level. For example, a fist bump is generally appropriate when offering congratulations.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Professionalism, Workplace Civility
The Birthday Girl... (a Sexual Harassment Situation for Discussion)
Because appropriate touching varies so much among different people, the best advice is to keep close personal touch to a minimum and always on a professional level. For example, a congratulatory handshake or fist bump. Beyond that, unless you are absolutely sure that your contact is welcomed by the other person, it's best not to touch them at all.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Professionalism, Workplace Civility
Just Relax... (a Sexual Harassment Situation for Discussion)
Third-party sexual harassment occurs when someone outside of the employer's organization harasses an employee in or outside the workplace. Such third parties may include customers, vendors, consultants, or anyone that the employer has a business relationship with. This video also highlights the active bystander/ally concept.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Active Bystander / Ally, Harassment Prevention, Professionalism, Workplace Civility
Sexting... (a Sexual Harassment Situation for Discussion)
Joking can make the workplace fun, but it is also an area that can easily cross the line from being inappropriate to being illegal. People who work together sometimes engage in ‘harmless flirting’. As long as that behavior is welcome for those who are flirting, and those who are around to see it, it isn’t sexual harassment. When someone changes their mind, however, the welcomeness ends, and it’s time to stop.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Professionalism, Workplace Civility
The Spy... (a Sexual Harassment Situation for Discussion)
It’s important to remember that sexual harassment can take many forms. It can be verbal, as with jokes, comments, or propositions. It can be visual, as in written notes, cartoons, or objects. It can be electronic, as in e-mails, social media posts, and texts. And it can be physical, as with touching, gesturing, or leering and staring.
Video Vignettes Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Professionalism, Workplace Civility