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Results for Suggested Industry Usage: Healthcare

Another Look: Defining Respect in Healthcare™

Another Look: Defining Respect in Healthcare

Providing quality healthcare also includes recognizing that employees and others in the work environment have diverse backgrounds and a desire for respect and understanding as well.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Respect Diversity Dynamics, Communication, Interpersonal Skills, Leadership, Professionalism, Inclusion & Equity, Respect

Workplace Violence Is...™ (Healthcare Version)

Workplace Violence Is...™ (Healthcare Version)

Healthcare workers have a 20% overall higher rate of workplace violence than all other workers (Source: NCVS). We must recognize the warning signs and then speak up. Most violence is less obvious than someone walking in with a gun. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about workplace violence and all its forms.

Discussion Generators Ethics & Compliance Workplace Violence Prevention, Compliance, Management, Workplace Safety & Awareness, Abusive Conduct, Learning Reinforcement

Making A World of Difference in the Workplace™ (Healthcare)

Making A World of Difference in the Workplace™ (Healthcare)

The workplace is much more diverse. So your employees, managers and executive team need to know it’s important that they use cultural competency skills to interact and communicate respectfully with patients and their families. The bottom line: By better understanding your patients, YOU can make a world of difference in their lives and within your organization.

Discussion Generators Diversity, Equity, Inclusion & Respect Respect, Diversity Dynamics, Inclusion & Equity, Workplace Civility, Learning Reinforcement, Cultural Competency & Sensitivity

Workplace Bullying Example in Healthcare Setting

Workplace Bullying Example in Healthcare Setting

Female shares her story about the head nurse bullying the newer nurse.

Video Vignettes Ethics & Compliance Abusive Conduct, Communication, Compliance, Harassment Prevention, Management, Professionalism

A Real Team Player. Not! (Healthcare)

A Real Team Player. Not! (Healthcare)

When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

Video Vignettes Leadership, Personal Performance Personal Improvement, Communication, Management, Coaching & Mentoring, Leading, Emotional Intelligence

Change Is Not in My Vocabulary (Healthcare)

Change Is Not in My Vocabulary (Healthcare)

Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

Video Vignettes Leadership, Personal Performance Change, Communication, Management, Coaching & Mentoring, Leading, Personal Improvement, Emotional Intelligence

The Boss Who Knows It All… And Then Some! (Healthcare)

The Boss Who Knows It All… And Then Some! (Healthcare)

One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Problem Resolution, Personal Improvement, Emotional Intelligence

The “Whatever” Co-Worker… (Healthcare)

The “Whatever” Co-Worker… (Healthcare)

Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

Video Vignettes Leadership, Personal Performance Leadership, Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

Cultural Competency Is…™ (Healthcare)

Cultural Competency Is…™ (Healthcare)

Having the ability to recognize and respond to our similarities and differences - and make better decisions based on that understanding are the baseline benefits of cultural competency. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on understanding diversity & inclusion within the healthcare environment.

Discussion Generators Diversity, Equity, Inclusion & Respect Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion & Equity, Respect, Learning Reinforcement

Discussion Card: Cultural Competency in Healthcare

Discussion Card: Cultural Competency in Healthcare

These easy-to-use cards provide a cultural competency awareness model (F.R.E.D.) and questions to address common diversity, inclusion and respect issues in the health care environment. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Respect Cultural Competency & Sensitivity, Diversity Dynamics, Leadership, Management, Inclusion & Equity, Team Builder, Respect, Discussion Trigger, Training Support, Culture Commitment, Workplace Civility, Learning Reinforcement

Are There Going to Be Layoffs?

Are There Going to Be Layoffs?

Conflicts between our obligations to friends and the organization can make decisions difficult; in those situations, we must let the law and the organization’s policy be our guide. Confidential information must always remain confidential. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on handling confidential information.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

New Asset

Couldn’t You Do It on the Side?

Couldn’t You Do It on the Side?

We must be careful not to participate in any activities where our personal interests or actions might interfere or compete with our obligation to the organization. Even the appearance of a conflict of interest can create problems for ourselves and our organizations. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on dealing with conflicts of interest.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

New Asset

Cyber What?

Cyber What?

Sensitive information left out on a desk can easily be taken by thieving hands and seen by prying eyes. All sensitive and confidential information should be securely stored – especially things like system passwords. The bottom line is simple. You need to know and follow the organization’s secure/sensitive information policies and procedures – especially when it comes to passwords. Cybersecurity policies are not to be taken lightly.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Cybersecurity

New Asset

Getting Paid to Scroll

Getting Paid to Scroll

Time theft hurts the company. A recent study estimates that it costs U.S. employers more than $400 billion per year in lost productivity. Five to ten minutes here and there add up to big losses over time. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on our work responsibilities. Remember, it doesn't matter if 'everybody's doing it’... simply put, it breaks trust.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

New Asset

I Need ‘Em Shredded

I Need ‘Em Shredded

To summarize, business documents (including paper files, reports emails and electronic files) need to be retained in accordance with the law and organization requirements/policies. And, if documents are destroyed improperly, it can result in serious problems for the organization and the individual. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on document retention and destruction.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

New Asset

Isn’t That Confidential?

Isn’t That Confidential?

In most organizations, managers and supervisors have an obligation to help employees resolve business practice or compliance concerns. Remember, all reports of violations must be taken seriously, and appropriate action taken in a timely manner. Again, no matter what our role in the organization—we all have a responsibility to know and follow the organization’s policy on handling reports of violations.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

New Asset

It Hasn’t Worked for Months

It Hasn’t Worked for Months

Interactions with auditors, inspectors, or investigators—internal or external—must be conducted in an open, honest, and ethical manner. And all information provided to auditors, inspectors or investigators must be accurate and truthful. There can be no exceptions, which mean the bottom line is, we all have a responsibility to know and follow the organization’s policy on providing accurate information.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

New Asset

It Isn’t in Their Best Interest

It Isn’t in Their Best Interest

We all know that situations where we’re trying to win business put a lot of pressure on everyone involved. And we also know that comparing our products and services to the competition must be done in a truthful manner. The bottom line is, we all have a responsibility to know and follow the organization’s policies relating to how we talk about our competitors.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

New Asset

My Brother-in-Law Works Over There

My Brother-in-Law Works Over There

We have an obligation to keep up with current developments in our industry. That includes the right and responsibility to obtain information about the competition. However, there are right ways and wrong ways to get that information; we must always choose the right way. And the right way is to know and follow the organization’s policy on gathering competitive information.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

New Asset

She’s in for a Struggle

She’s in for a Struggle

When it comes to discussing personal health information (PHI), it should only be discussed with the people who need to know. If you have access to PHI and discuss it with those who do not have the right access to this information - it is a violation of HIPAA. The bottom line is simple, know and follow the organization’s policy on handling personal health information (and reporting violations).

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, HIPAA

New Asset

They've Never Failed Inspection…

They've Never Failed Inspection…

The pressure to perform and get work done can cause us to consider compromising our work or product quality. However, taking any action that compromises work or product quality can have serious consequences for us, our organization, our vendors, and our customers. So, the bottom line is, we all have a responsibility to know and follow the organization’s policies related to maintaining the quality of our products and services.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

New Asset

Those Things Are Like Gold

Those Things Are Like Gold

It’s not always easy to identify when giving and receiving gifts crosses the line. In certain circumstances, simply the appearance of impropriety can result in significant problems for you and the organization. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on accepting and giving gifts.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

New Asset

FAQ - Sexual Harassment in the Workplace

FAQ - Sexual Harassment in the Workplace

Common questions often asked about workplace sexual harassment. The FAQ is a quick list of questions most asked regarding sexual harassment. It also includes the most common definitions often found in sexual harassment training.

Tools & Take Aways Ethics & Compliance Sexual Harassment

New Asset

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)

When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Leadership, Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

Shining a Light on Child Abuse & Neglect

Shining a Light on Child Abuse & Neglect

This powerful video was created as an introduction to child abuse and neglect mandatory reporter training (California AB1963). Sobering statistics are presented - driving home the importance reporting child abuse and neglect.

Video Vignettes Ethics & Compliance Active Bystander / Ally

Bloodborne Pathogens: You Can't Tell By Looking (Healthcare)

Bloodborne Pathogens: You Can't Tell By Looking (Healthcare)

This program addresses the nature of bloodborne pathogens, the federal standard and facility exposure control plan, "Universal Precautions" (this is known as "Standard Precautions" in the healthcare version in accordance with Centers for Disease Control guidelines), protective measures, Hepatitis B vaccination, emergency procedures as well as training and record-keeping.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Bloodborne Disease & Risks, Workplace Safety & Awareness

And, You Are?

And, You Are?

This vignette covers a union organizer on premises (on site visit). There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

Video Vignettes Ethics & Compliance Compliance, Management

Better Than Budget

Better Than Budget

This vignette looks at the scenario of budgets. With tight budgets, what do you do if you are under budget for the year? Spend the surplus? Get creative with spending?

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Collaboration

Coaching Moment 2 (Sales Coaching)

Coaching Moment 2 (Sales Coaching)

Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

Video Vignettes Leadership Sales & Service, Communication, Sales

Dream It!

Dream It!

If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.

Video Vignettes Personal Performance Motivation, Change, Communication, Professionalism

Everyone Does It

Everyone Does It

Copyright infringement is illegal. This vignette shows how an innocent phrase "Everybody Does It," can lead to big consequences.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

Good People, Bad Choices - Video Summary

Good People, Bad Choices - Video Summary

Summary vignette for the Good People, Bad Choice program. An ethical "to do" list of questions is presented.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

Have a Plan, Work the Plan

Have a Plan, Work the Plan

Planning and organizing for results (increased productivity).

Video Vignettes Personal Performance Professionalism, Change, Motivation

I Don't Have Time

I Don't Have Time

Maintaining accurate patient records even when time is short.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Professionalism

I Got This in the Mail...

I Got This in the Mail...

This vignette covers union mailers regarding an educational conference. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

Video Vignettes Ethics & Compliance Compliance, Management

It Takes a Team!

It Takes a Team!

Working with others to achieve results; making meetings effective

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills

It’s All Good

It’s All Good

A newly approved vendor sends an expensive gift to an employee. This vignette addresses the perceptions (and sometimes the reality) of accepting gifts.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

Mine to Take

Mine to Take

In this vignette, an employee puts a co-worker in a tough spot by faking illness in order to get non-requested time off for her dream vacation.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

No Harm, No Foul

No Harm, No Foul

This vignette discusses using inaccurate information - even though it's wrong to do so. Sometimes there is information that should not be kept confidential.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

Public Display (Union Flyers)

Public Display (Union Flyers)

This vignette covers union flyers in break rooms. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

Video Vignettes Leadership Compliance, Management

Recognize Opportunities

Recognize Opportunities

Helping a sales staff member recognize sales opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Set the Stage

Set the Stage

Discusses how to successfully prepare for a sales call.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Speak Up!

Speak Up!

Gain confidence to communicate in a direct and clear manner.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

That Hurts!

That Hurts!

Healthcare workers' role in ensuring quality of care.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Professionalism

The Invitation

The Invitation

Impact of an employee's potential promotion being dependent on agreeing to go out on a date with their supervisor.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance

There’s Always Potential

There’s Always Potential

This vignette tackles the issue of presenting facts (company performance, etc.) in the best possible light - even though the facts might not be as good as presented. Many people can be impacted, especially shareholders.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

Walk It!

Walk It!

Once you have determined where you’re going (dreaming it), the next step is to determine how you’re going to get there. You will need to break your goal into manageable sized tasks. These tasks will help keep you focused and moving forward. This video will help users think in terms of milestones so that they can measure your progress along the way.

Video Vignettes Personal Performance Motivation, Change, Communication

What Should I Do First?

What Should I Do First?

Effectively managing shifting priorities.

Video Vignettes Personal Performance Professionalism, Change, Motivation

A Leader Is...™

A Leader Is...™

Being a leader is much more than directing others. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on being an effective, passionate and inclusive leader within your group, team or organization.

Discussion Generators Leadership Leadership, Motivation, Learning Reinforcement

Employment Law Is...™

Employment Law Is...™

The decisions you make and the actions you take can cost you and your organization — big time! This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about legal issues within your organization.

Discussion Generators Ethics & Compliance Compliance, Management, Professionalism

Primer: Abusive Conduct (Bullying) Defined

Primer: Abusive Conduct (Bullying) Defined

This short white paper provides background and definition to abusive conduct/bullying in the workplace.

Activities Ethics & Compliance Abusive Conduct, Compliance

Stand Up!

Stand Up!

This energizer is intended to refocus participants for continued learning. Use any one of the various Sollah Interactive short video programs (a SMART-START™ or meeting opener).

Activities Leadership, Personal Performance Energizer, Training Support

Team Spark: Proverb - Work With What You Have

Team Spark: Proverb - Work With What You Have

Spark team communication on being creative and getting the job done with limited resources.

Activities Personal Performance Change

Good Enough

Good Enough

Not meeting expectations on the job

Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism

The Business Trip

The Business Trip

Ethical use of an expense account

Case Studies Ethics & Compliance Ethics & Integrity, Compliance, Sales & Service, Professionalism

Twitter Jitters

Twitter Jitters

Dealing with employees who disclose confidential information through social media

Case Studies Leadership Leadership, Communication, Professionalism

Article: Full Plate

Article: Full Plate

The constant pressure to do more with less can lead to worker burnout. Burnout happens when requests for our time and energy exceed our capacity to comply.

Trainer Resource Leadership Management, Interpersonal Skills, Professionalism

Article: Leading with Heart

Article: Leading with Heart

What does it mean to lead with heart, and why is this important? We see signs all around of us of what happens when we fail to lead with heart. We end up fighting wars…we neglect those in need… we pollute our environment.

Trainer Resource Leadership Leadership, Communication, Professionalism

Four Main Learning Styles (Overview)

Four Main Learning Styles (Overview)

Overview of the four main learning styles: visual, auditory, kinesthetic and conceptual.

Trainer Resource Leadership Training Support

Strategic Planning Primer

Strategic Planning Primer

Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.

Trainer Resource Leadership Problem Resolution, Management, Collaboration

Using Video Vignettes in Training - A Primer

Using Video Vignettes in Training - A Primer

By design, video vignettes can be used to support a variety of training needs. Use the following list of sample questions as a starting point to create a set of relevant discussion questions for your particular application.

Trainer Resource Leadership Training Support

Training Certificate of Completion

Training Certificate of Completion

Need a quick, editable training certificate of completion? Look no further! Simply download this Word doc and edit as needed.

Tools & Take Aways Personal Performance Communication

The UNtold Story™ Bias in Action

The UNtold Story™ Bias in Action

Biases and societal stereotypes can influence our perception, judgment, language and actions. We may not be aware that we are engaging in behavior that may be offensive. Being aware of common stereotypes and biases (both hidden and explicit) can help you challenge negative assumptions about others. At the end of the day, it always comes down to one word… “respect.” Be sure to check your filters and look for ways to be inclusive and respectful.

Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Inclusion & Equity, Discrimination, Racial Equity

New Asset

Discussion Card: A.C.T. with Integrity™

Discussion Card: A.C.T. with Integrity™

A colorful and discussion-generating reminder card that provides a simple model (A.C.T.) for understanding the importance of workplace ethics as well as providing questions to address integrity moments in the workplace. These cards can be printed and distributed for a quick reminder or conversation starter.

Discussion Cards Ethics & Compliance Ethics & Integrity, Discussion Trigger, Onboarding

New Asset

Discussion Card: L.E.A.D. with Integrity™

Discussion Card: L.E.A.D. with Integrity™

A colorful and discussion-generating reminder card that provides a simple model (L.E.A.D.) for understanding the importance of workplace ethics as well as providing questions to address integrity moments in the workplace. These cards can be printed and distributed for a quick reminder or conversation starter.

Discussion Cards Ethics & Compliance Ethics & Integrity, Discussion Trigger

New Asset

Managing Essentials™ Hygiene Problems

Managing Essentials™ Hygiene Problems

Being a manager or supervisor isn't easy! What do you do about an employee with body odor, bad breath, or who appears unclean? What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution

New Asset

Avoiding the Scam! Better Act Fast!

Avoiding the Scam! Better Act Fast!

Fraudsters have a huge toolkit of tricks to pull from. Let's take a case of social engineering – also known as phishing. Hackers can take advantage of the fact that a company is engaged in a merger and/or acquisition, and can target employees who are responsible for personally identifiable information with emails that appeared to be from others within the organization. It happens all the time... especially when policies and procedures are not followed.

Video Vignettes Ethics & Compliance Cybersecurity, Compliance, Learning Reinforcement

New Asset

Avoiding the Scam! One Bad Transfer

Avoiding the Scam! One Bad Transfer

It's important not to skip processes or procedures when dealing with wire transfers, invoice payments and personally identifiable information. It only takes one missed step in the process to cause lots of financial devastation within an organization. And... Never. Ever. Share system passwords with other employees. That's just an big accident waiting to happen!

Video Vignettes Ethics & Compliance, Personal Performance Cybersecurity, Compliance, Learning Reinforcement

New Asset

Avoiding the Scam! They Needed My Help

Avoiding the Scam! They Needed My Help

We all want to help our customers or vendors... but a fake email (or an unconfirmed phone call) can get the organization into some real trouble. It only takes one missed step in the process to cause lots of financial devastation. Cyber attacks are increasing each and every day. If your employees don't know how to spot a bad email - or more importantly - ignore organizational policies and procedures when it comes to security, chances are, you're going to get scammed.

Video Vignettes Ethics & Compliance, Personal Performance Cybersecurity, Compliance, Learning Reinforcement

New Asset

It’s Pretty Obvious Where He’s From…

It’s Pretty Obvious Where He’s From…

In making hiring decisions, it is important and necessary to follow good employment practices. And we must not engage in any actions that would result in unlawful discrimination. In short, we all have a responsibility to know and follow the organization’s policies on dealing with diversity and preventing discrimination in the workplace.

Video Vignettes Ethics & Compliance Discrimination, Compliance, Ethics & Integrity

New Asset

Managing Essentials™ Communicating Plans for a Change

Managing Essentials™ Communicating Plans for a Change

Changes are being made in your organization and employees are going to be concerned. You can’t control the changes but you can help control the employees’ reaction to the changes. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution

New Asset

Managing Essentials™ Consistently Late for Work

Managing Essentials™ Consistently Late for Work

You have an employee who’s consistently late for work. It's negatively impacting others on your team. People are starting to complain. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution

New Asset

Managing Essentials™ Employee Will Not Work Extra Hours

Managing Essentials™ Employee Will Not Work Extra Hours

You have an employee who won’t stay after hours or come in early when it’s needed. The job position requires some flexibility of this kind. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Leading, Assessing Performance, Problem Resolution

New Asset

Managing Essentials™ Excessive Socializing

Managing Essentials™ Excessive Socializing

You have an employee who spends too much time chatting with others instead of working. The employee is being paid to do the best job possible during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution

New Asset

Managing Essentials™ Frequently Absent

Managing Essentials™ Frequently Absent

You have an employee who’s missed too many work days. How much absenteeism is tolerated depends on your organization’s policy. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution

New Asset

Managing Essentials™ Gender Discrimination

Managing Essentials™ Gender Discrimination

An employee comes to you and complains that they have been discriminated against because of gender. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Leading, Problem Resolution, Discrimination, Gender Equity

New Asset

Managing Essentials™ Inappropriate Dress

Managing Essentials™ Inappropriate Dress

An employee is coming to work in clothes that are inappropriate for the workplace. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution

New Asset

Managing Essentials™ Lacks Necessary Job Skills

Managing Essentials™ Lacks Necessary Job Skills

You’ve discovered an employee is not performing up to expectations due to lack of job skill. The employee insists that their work around is better. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Assessing Performance, Problem Resolution

New Asset

Managing Essentials™ Low Raise, Really?

Managing Essentials™ Low Raise, Really?

You have an employee complains to you that their raise was less than expected. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution

New Asset

Managing Essentials™ Makes Unacceptable Mistakes

Managing Essentials™ Makes Unacceptable Mistakes

You have an employee who makes an unacceptable number of mistakes. It's impacting the team's work and deliverables. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Leading, Problem Resolution

New Asset

Managing Essentials™ Needs Motivation

Managing Essentials™ Needs Motivation

You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This type of behavior could impact the entire team. This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Coaching & Mentoring, Leading, Assessing Performance, Problem Resolution

New Asset

Managing Essentials™ Perform Beyond Skill Level

Managing Essentials™ Perform Beyond Skill Level

You have an employee who may have been promoted beyond their capability, or perhaps the job outgrew this employee. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Leading, Assessing Performance, Problem Resolution

New Asset

Managing Essentials™ Personal Problems at Work

Managing Essentials™ Personal Problems at Work

You’re aware an employee is having some personal problems and you feel they’re affecting his or her work. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution

New Asset

Managing Essentials™ Race Discrimination

Managing Essentials™ Race Discrimination

An employee comes to you and feels that they have been the target of racial discrimination. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Problem Resolution, Discrimination

New Asset

Managing Essentials™ Religious Discrimination

Managing Essentials™ Religious Discrimination

An employee comes to you and complains that they have been discriminated against because of their religion. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution, Discrimination

New Asset

Managing Essentials™ Resists Change

Managing Essentials™ Resists Change

A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Change, Professionalism, Leading, Problem Resolution

New Asset

Managing Essentials™ Solving Conflict Between Employees

Managing Essentials™ Solving Conflict Between Employees

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Problem Resolution

New Asset

Managing Essentials™ Substance Abuse

Managing Essentials™ Substance Abuse

You believe an employee is abusing alcohol or drugs. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution, Substance Abuse

New Asset

Managing Essentials™ Termination Due To Downsizing

Managing Essentials™ Termination Due To Downsizing

You have to let someone go because your organization is downsizing and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution

New Asset

Managing Essentials™ Too Many Personal Calls

Managing Essentials™ Too Many Personal Calls

You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Professionalism, Leading, Problem Resolution

New Asset

The Oh Series™ Everyday Diversity

Diversity in today's workplace is a given... and the value of that diversity allows organizations to draw on a fuller range of experiences - allowing them to think more creatively and avoid biased decision-making. But what if that diversity is causing tension? What if inclusion and equity are slow on the uptake? Treating others with respect is paramount to a successful and inclusive workplace.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Respect Inclusion & Equity, Diversity Dynamics, Respect

TrainingBytes® Preparing for the Post-Pandemic Workplace™

TrainingBytes® Preparing for the Post-Pandemic Workplace™

Due to the recent pandemic, organizations are navigating a broad range of issues that span from keeping their employees and customers safe to re-configuring business operations and getting things to a 'new' normal. This short video program is a great introduction to what employees might see in the post-pandemic workplace.

TrainingBytes® Personal Performance Communication, Onboarding, Reducing Stress (Work & Life)

Interviewing: More Than a Gut Feeling™ (How-To Book)

Interviewing: More Than a Gut Feeling™ (How-To Book)

World-Wide Best-Seller! Now you can take the guesswork out of hiring by relying on fair, logical ways to identify the best candidate for a job. This excellent how-to book will help you learn how to use the behavior-based approach to interviewing. By asking questions that probe for past behavior, you will be able to identify the candidate best suited for the job. You’ll also discover tips on how to save an uncomfortable interviewing situation. This How-To Book™ is 96 pages.

How-To Books Leadership, Personal Performance Interviewing, Management, Hiring & Recruiting

Diversity 101™ An Overview

Diversity 101™ An Overview

Know what a 'diversity moment' is? How about the power of inclusion in the workplace? Understand the impact of respecting others? This fun video defines key diversity, equity and inclusion terms in a way that everyone will understand.

Video Vignettes Diversity, Equity, Inclusion & Respect Diversity Dynamics, Inclusion & Equity, Respect, Onboarding

You Be the Judge™ II

You Be the Judge™ II

National Best-Seller! Managers within your organization may well understand the importance of avoiding obvious discriminatory interview questions. But what if a manager asks a discriminatory question unintentionally? The principles of legal and effective interviewing are presented in this Law & Order-style program, find out the interview no-no's, side-step the legal landmines, and conduct a fair and effective interview.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Interviewing, Management, Discrimination

Documenting Discipline (How-To Book)

Documenting Discipline (How-To Book)

Managers can protect themselves and their organization against legal action - if they get incidents properly documented. This best-selling resource provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.

How-To Books Ethics & Compliance, Leadership Management, Leading, Problem Resolution

Legal Issues for Managers (How-To Book)

Legal Issues for Managers (How-To Book)

Employment practices in the United States are governed by a wide variety of federal, state, and local laws. As a manager or supervisor, you must understand these laws so that you can make objective, consistent, and legal decisions. You do not have to be an expert on every aspect of every employment law, but you do have to know enough to recognize when you need to seek help from a human resources professional or legal counsel.

How-To Books Ethics & Compliance, Leadership Compliance, Leadership, Management

Mentoring For Success (How-To Book)

Mentoring For Success (How-To Book)

In order for businesses to survive and remain competitive, they must respond to this changing environment. As Tom Peters observes in Thriving on Chaos, “Excellent firms don’t believe in excellence—only in constant improvement and constant change.” As part of their response to change, successful organizations seek ways to support and foster employee growth and development. Managers are developing skills to facilitate this process. They are acting as mentors to their employees. Coworkers and other employees with company experience and skills are also offering their services as mentors to less-experienced employees.

How-To Books Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leading

Stopping Sexual Harassment Before It Starts (How-To Book)

Stopping Sexual Harassment Before It Starts (How-To Book)

Sexual harassment is one of the most complex workplace issues of our time. It is at once a legal issue, an emotional issue, a civil rights issue, and a very personal issue. It can be both easy to define and impossible to define. It can result from innocent actions or from criminal behavior. It can take place in a few seconds or require several years to develop. It can be a very public matter or an extremely private issue. But one thing is clear about sexual harassment. It must be taken seriously by all employers. Large and small organizations across the United States are being held accountable for incidents of sexual harassment.

How-To Books Ethics & Compliance Sexual Harassment, Harassment Prevention, Abusive Conduct

Documenting Discipline™ II

Documenting Discipline™ II

Best-Selling Program! Disciplining employees is one of the most difficult parts of a manager’s job. Documenting performance is essential in correcting performance problems and protecting yourself as a manager. This best-selling program provides steps to ensure solid, consistent documentation procedures throughout your company. Using the FOSA method, managers will possess the tools to effectively and legally address performance issues.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Management, Leading, Problem Resolution