Search Video Library for: Healthcare
Discussion Card: Difficult Conversations
Having a crucial discussion with coworkers and/or employees could mean the difference between resolving an issue or disrupting a relationship. These easy-to-use cards provide a simple model (S.O.R.T. O.U.T.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Diversity in Hiring
When hiring employees, it's important to think about what happens after the hire - even during the hiring process. These easy-to-use cards provide a simple model (H.I.R.I.N.G.) along with thought-provoking questions on supporting each employee before/after the hire. These cards are great for a quick training reminder, reinforcement or as a conversation starter.
Discussion Card: Diversity Recruiting
Introduce managers' responsibilities related to recruiting and hiring practices. These easy-to-use cards provide a simple model (R.E.C.R.U.I.T.) along with thought-provoking questions on effectively recruiting with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.
Discussion Card: Leadership
Are you leveraging the true power of leadership within you team? With your employees? Being a good leader isn't rocket science, but it takes skill... and patience... and practice. These easy-to-use cards provide a simple model (L.E.A.D.E.R.) along with thought-provoking questions on better understanding what it takes to truly lead. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Managing Diverse Teams
These colorful, easy-to-use cards provide a leadership model (M.A.N.A.G.E.) and questions to address common team issues. These cards are great for a quick training reminder or conversation starter.
Discussion Card: Mentoring 101
These easy-to-use cards provide a simple model (M.E.N.T.O.R.) along with thought-provoking questions on the power of effective mentoring. These cards are great for a quick training reminder, mentor support or conversation starter.
Discussion Card: Multicultural Customer Service
Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Multicultural Sales
Are you spending the time it takes to really understand what your customer wants/needs? These easy-to-use cards provide a simple model (S.E.L.L.I.N.G.) along with thought-provoking questions on better understanding multicultural sales opportunities. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Nonverbal Communication
Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Partnering with Community Organizations
Finding diverse talent is key to positive growth - and using as many recruiting resources as possible - is key. These easy-to-use cards provide a simple model (L.O.C.A.L.) along with thought-provoking questions on working with community organizations to recruit and hire with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.
Discussion Card: Providing & Receiving Feedback
These easy-to-use cards provide a simple model (A.D.V.I.C.E.) along with thought-provoking questions on the power of effective feedback (for both managers and employees). These cards are great for a quick training reminder, mentor support or conversation starter.
Discussion Card: Recruiting Diverse Talent In-House
Finding diverse talent might be as easy as looking within... within your organization. These easy-to-use cards provide a simple model (I.N.H.O.U.S.E.) along with thought-provoking questions on finding and developing diverse talent within your own organization. These cards are great for a quick training reminder, reinforcement or as a conversation starter.
Discussion Card: Recruiting Sources
Finding and recruiting diverse talent takes time, creativity and patience - but the work is worth it! These easy-to-use cards provide a simple model (S.O.U.R.C.E.) along with thought-provoking questions on sources for recruiting and hiring with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.
Discussion Card: Resolving Team Conflict
When it comes to team conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing team conflict. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Respecting LGBTQ Coworkers
A simple and to-the-point reminder card that provides a model (R.A.I.N.B.O.W.) for respecting LGBTQ co-workers, being an ally - as well as providing questions to get conversations started. These cards are great for a quick training reminder or conversation starter.
Discussion Card: Working with Women
These colorful, easy-to-implement cards provide a simple model (W.O.M.E.N.) and a list of questions that allow users/recipients to stop and think about gender specific issues. These cards are great for a quick training reminder or conversation starter.
Be Willing to Listen – Workplace Mini Poster
Powerful tips for working on diverse teams. This easy-to-use mini poster presents action steps and simple questions to trigger thoughts around the power of simply listening to others from an inclusive and respect-driven perspective. When you are willing to listen to others, you'll understand where they are coming from. Also available in a healthcare version.
Five Warning Signs of Escalating Behavior
When it comes to workplace violence incidents, rarely is it a single event that triggers the violence behavior. This handout gives clear and concise behaviors to look out for when encountering potential violent threats.
Info Brief: LGBTQ+ Terminology & Information
When it comes to encouraging diversity in the workplace, terminology and vocabulary play a large role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping. Using correct terms is an important first step in creating a respectful workplace.
Info Brief: Religious Terminlogy & Information
When it comes to religion, the words you use are important and play an integral part of conversation with fellow colleagues. To ensure teamwork and communication in the workplace run as smoothly as possible, using the correct words and terms is very important.
Understanding Filters – Workplace Mini Poster
Be aware of your filters! Every person has multiple filters through which they see the world. Examples of these filters include: gender, generation, country of origin, disabilities, military service, ethnicity and parental status. This easy-to-use mini-poster is also available in a healthcare version.
Another Look - Introduction
Introducing the impact of hidden bias on thoughts and actions
Courage 2 Coach™ - Program Introduction/Model
This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.
Introduction (from ACTIONS Speak!™)
Introduction to the program. Interviewing today is not just about gathering behavioral predictors. It includes respect and care for the person. Past actions are the best predictors of future performance.
Introduction to the FMLA (Family Medical Leave Act)
The intent of the FMLA is basically to help employees balance work and family responsibilities by guaranteeing them leaves in certain situations. But, trying to decipher the in's and out's of the law can be a challenge. This short video provides a quick introduction.
L.E.A.D. with Integrity - Program Opening/L.E.A.D. Model Explained
Explanation of the L.E.A.D model and the importance of ethical behavior in the workplace.
Legal Briefs™ Recruiting & Hiring: Program Introduction
This quick video offers an introduction to common hiring issues and appropriate actions for managers and/or supervisors to take.
Legal Briefs™ Substance Abuse - Program Introduction
Introduction to five aspects for dealing with substance abuse in the workplace and actions to keep the workplace drug-free.
Legal Briefs™ The ADA - Program Introduction
As a manager or supervisor, there are key legal concepts we need to be aware of in our workplace. This video starts with the definition and key concepts of the American Disabilities Act.
Legal Briefs™ Workplace Privacy - Program Introduction
How an organization establishes, documents, communicates and enforces employment policies can impact workplace privacy.
Life is a Series of Presentation - Introduction
Introduces the concept that life is a series of presentations.
M.E.E.T. on Common Ground - Program Opening/M.E.E.T. Model Explained
Explanation of the M.E.E.T. model as a respect-building communication tool
M.E.E.T. Zero Tolerance - Program Opening/Introduction
Introduces the challenges in respectfully enforcing a zero-tolerance policy.
M.E.E.T.: Breaking New Ground™ - Program Opening/M.E.E.T. Model
Explanation of the M.E.E.T. model as a respect and inclusion tool.
Managing Generations/Program Opening/M.E.E.T. Model Explained
Explains the M.E.E.T. communication model in the context of managing generations in the workplace.
Ready. Set. CHANGE! - Opening
An introduction on adapting to a restructure change within the workplace.
Sexual Harassment: It Can Happen Here - Program Opening
Outlines and reinforces personal responsibilities for recognizing and preventing sexual harassment.
We Need to M.E.E.T. - Program Introduction
Introduces challenges managers face in creating a respectful work environment; explains the M.E.E.T. communication model.
Whale Done! - Program Introduction with Ken Blanchard
Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.
Whale Done! in Action - Program Introduction/Whale Done! Philosophy
Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.
WorkSmarts - Program Introduction
Introduction of four strategies for being work smart.
Clarify. Communicate. Commit.
Summary of process involved in productively responding to change.
Courage 2 Coach™ - Program Conclusion / The Bottom Line
This quick video provides a quick summary of the C2C model and how it's simplicity is still a powerful way to get the most out of your employees. The bottom line... coaching works!
F.A.I.R. in Action - Conclusion
Summary of feedback,assistance,inclusion and respect in action
FMLA - Benefits of the Family Medical Leave Act
It's important to remember the benefits of the FMLA. It provides employees with the means to take care of important personal obligations without having to worry about the impact on their careers. And it provides you with a tool to attract and retain motivated and productive employees. And that's a good thing.
Harassment & Discrimination: The Bottom Line
Harassment and discrimination is still not just about sex anymore. And you know what... It shouldn't be. Because we all have a right to come to work and have it be a place where we're respected, where we're treated fairly, where we can focus on our work and do a good job.
L.E.A.D. with Integrity - Program Closing/L.E.A.D. Model Summary
Review of the L.E.A.D. model and how it can be used to reinforce ethical conduct and code of conduct policies.
Life IS a Series of Presentations (P.O.I.N.T. Model Review)
Summarizes how to effectively inform, inspire and influence others by using the P.O.I.N.T. Communication Model.
M.E.E.T. on Common Ground - Program Closing/M.E.E.T. Model Review
Review of the M.E.E.T. communication model.
M.E.E.T.: Breaking New Ground™ - Program Conclusion/M.E.E.T. Model Review
A concise review of the M.E.E.T. model.
Preventing Retaliation - It's Up to Us!
Review of key actions managers can take to prevent retaliation in the workplace.
Retaliation - An Overview for Employees
Retaliation in the workplace is wrong. And illegal. This quick video provides salient facts that help reinforce the business case for preventing retaliation.
Retaliation - An Overview for Managers
Salient facts that help reinforce the business case for preventing retaliation.
Sexual Harassment: It Can Happen Here (Program Summary)
Reviews the point that preventing sexual harassment is everyone's responsibility.
Sexual Harassment? You Decide (Program Summary)
Reviews key points on the importance of preventing sexual harassment.
Three Actions to Promote a Drug-Free Workplace
Review of the main actions which promote a drug-free workplace.
Using the M.E.E.T.™ Model to Tackle Unacceptable Behavior
Review of M.E.E.T. communication model and how to stay compliant when dealing with unacceptable workplace behavior.
Whale Done! - Program Summary (Building Relationships)
Review of Whale Done! approach; building relationships to get positive results.
Anti-Social
This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.
Awkward Moments
This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).
Burn Out (Manager)
Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!
Case Study & Branching Exercise: Highly Critical (Manager)
You are a manager of a large division. One of your best performing employees has a reputation for being highly critical of her co-workers. She criticizes the competency of other team members, how many hours they work compared to her, and how much time they spend socializing on the job. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Study & Branching Exercise: Overwhelmed! (Manager)
You are the manager of a large department. Recently, you have become concerned one of your high-performing employees may be overwhelmed by his growing workload. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Study – I Need Help! I’m Afraid of My Spouse (Manager)
This exercise leads to a discussion about violence in the workplace.” The Q&A-based format helps participants look at the intruder response topic addressing the highest risk demographic of estranged spouses committing violent acts in the workplace (32% of workplace violence incidents are homicides against women).
Case Study – It’s Not MY FAULT! (Manager)
You're a manager. Over a year ago, an employee was hired to assist you. Since that time, you have noticed that this employee’s work is consistently below expected standards. Every time you try to counsel this employee on improving results, the employee overreacts and blames someone else for their sub-standard performance....
Case Study – Why Diversity, Why Now? (Employees)
This case study is designed to help participants discover that diversity encompasses more than what they may realize on both a personal and professional level. Read through this case study and answer the questions at the end.
Case Study – Why Diversity, Why Now? (Managers)
This case study is designed to help managers discover that diversity encompasses more than what they may realize on both a personal and professional level.
Case Study: AWOL Paul (a manager)
When privacy and productivity clash.
Case Study: Inside Job (employee)
Using company information for personal gain
Case Study: Short Fuse (employee)
Aggressive and threatening comments on the job
Case Study: Suspicion (employee)
Withholding important information
Case Study: The Rivals (manager)
Handling conflict between two employees
Case Study: Using Crude Language in the Workplace
Stereotyping / Why words matter in the workplace.
Community Outreach
How postings in an office can be considered offensive.
Consenting Adults
When coworkers begin dating one another
Cyber Bully
Bullying through social media is discussed in this case study.
Dysfunctional Teams
Dealing with team conflict
Good Enough
Not meeting expectations on the job
Grief
When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.
Helping Hands
When there is disagreement on how work gets done
I Beg Your Pardon
Unprofessional hygiene practices
I Couldn't Help But Overhear
Dealing with employees talking about organizing a union
I Deserve It
Not performing up to expectations
I Wish My Manager Would Just...™ Discussion Book (10 pack)
Companion discussion guide/book for the I Wish My Manager Would Just...™ video program. Get more out of this video program with the discussion guide that helps drive the facilitated session with thought-provoking questions and information. Soft-cover book. 10-pack.
I'm Fine...Really, I Am!
This case study demonstrates dealing with sensitive and confidential issues. This case study centers around medical issues, the ADA and FMLA.
Improving Patient Care
Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.
Just an Expression
Dealing with disrespectful comments by coworkers
Manager Bully
What to do when you think a coworker is being bullied
Old Yeller
What to do when a manager loudly insults employees
Pay Day Loan
When does "borrowing" become "stealing"?
Promises, Promises
Over-promising and under delivering.
Recruiting a New Member
Asking an existing employee to take on a mentoring role for a new employee.
Religion at Work
How to address prayer in the workplace
Setting Boundaries
Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.
Shared Resources
When a colleague monopolizes shared resources
Sharing the Load
This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.
Teamwork
What is an "unfair advantage" when you are up for a promotion?
The Assistant
Insubordination and unprofessional behavior
The Blogger
Dealing with a coworker who discloses company information through a personal blog
The Business Trip
Ethical use of an expense account