Search Video Library for: Healthcare

Discussion Card: Coaching Others

Discussion Card: Coaching Others

These easy-to-use cards provide a simple model (C.O.A.C.H.) along with thought-provoking questions on effectively coaching others in the workplace and beyond. These cards are great for a quick training reminder, mentor support or conversation starter.

Discussion Cards Leadership, Personal Performance Coaching & Mentoring, Collaboration, Discussion Trigger, Learning Reinforcement, Team Builder or Retention Aid, Training Support

Discussion Card: Developing Diversity Pipelines

Discussion Card: Developing Diversity Pipelines

The similarities and differences in our workplace can strengthen the overall effectiveness of our organization when we develop diversity pipelines. These easy-to-use cards provide a simple model (B.U.I.L.D.) along with thought-provoking questions on recruiting and hiring with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Discussion Trigger, Diversity Dynamics, Hiring & Recruiting, Effective Leadership, Learning Reinforcement, Management

Discussion Card: Difficult Conversations

Discussion Card: Difficult Conversations

Having a crucial discussion with coworkers and/or employees could mean the difference between resolving an issue or disrupting a relationship. These easy-to-use cards provide a simple model (S.O.R.T. O.U.T.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership, Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Management, Professionalism

Discussion Card: Diversity in Hiring

Discussion Card: Diversity in Hiring

When hiring employees, it's important to think about what happens after the hire - even during the hiring process. These easy-to-use cards provide a simple model (H.I.R.I.N.G.) along with thought-provoking questions on supporting each employee before/after the hire. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Hiring & Recruiting, Discussion Trigger, Diversity Dynamics, Hiring & Recruiting, Effective (& Legal) Interviewing, Effective Leadership, Learning Reinforcement, Management, Onboarding

Discussion Card: Diversity Recruiting

Discussion Card: Diversity Recruiting

Introduce managers' responsibilities related to recruiting and hiring practices. These easy-to-use cards provide a simple model (R.E.C.R.U.I.T.) along with thought-provoking questions on effectively recruiting with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Hiring & Recruiting, Discussion Trigger, Diversity Dynamics, Hiring & Recruiting, Effective (& Legal) Interviewing, Effective Leadership, Learning Reinforcement, Management

Discussion Card: Leadership

Discussion Card: Leadership

Are you leveraging the true power of leadership within you team? With your employees? Being a good leader isn't rocket science, but it takes skill... and patience... and practice. These easy-to-use cards provide a simple model (L.E.A.D.E.R.) along with thought-provoking questions on better understanding what it takes to truly lead. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership Successfully Leading Others, Communication & Influencing, Effective Leadership, Learning Reinforcement, Management, Teamwork

Discussion Card: Managing Diverse Teams

Discussion Card: Managing Diverse Teams

These colorful, easy-to-use cards provide a leadership model (M.A.N.A.G.E.) and questions to address common team issues. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Management, Discussion Trigger, Diversity Dynamics, Effective Leadership, Learning Reinforcement, Team Builder, Team Builder or Retention Aid, Training Support

Discussion Card: Mentoring 101

Discussion Card: Mentoring 101

These easy-to-use cards provide a simple model (M.E.N.T.O.R.) along with thought-provoking questions on the power of effective mentoring. These cards are great for a quick training reminder, mentor support or conversation starter.

Discussion Cards Leadership, Personal Performance Coaching & Mentoring, Culture Commitment, Discussion Trigger, Energizer or Team Builder, Effective Leadership, Learning Reinforcement, Management, Retention Aid, Team Builder or Retention Aid, Training Support

Discussion Card: Multicultural Customer Service

Discussion Card: Multicultural Customer Service

Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Customer Service, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness

Discussion Card: Multicultural Sales

Discussion Card: Multicultural Sales

Are you spending the time it takes to really understand what your customer wants/needs? These easy-to-use cards provide a simple model (S.E.L.L.I.N.G.) along with thought-provoking questions on better understanding multicultural sales opportunities. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Sales & Service, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness

Discussion Card: Nonverbal Communication

Discussion Card: Nonverbal Communication

Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership, Personal Performance Communication, Communication & Influencing, Successfully Leading Others, Learning Reinforcement, Teamwork, Training Activities

Discussion Card: Partnering with Community Organizations

Discussion Card: Partnering with Community Organizations

Finding diverse talent is key to positive growth - and using as many recruiting resources as possible - is key. These easy-to-use cards provide a simple model (L.O.C.A.L.) along with thought-provoking questions on working with community organizations to recruit and hire with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Hiring & Recruiting, Discussion Trigger, Diversity Dynamics, Effective Leadership, Learning Reinforcement, Management

Discussion Card: Providing & Receiving Feedback

Discussion Card: Providing & Receiving Feedback

These easy-to-use cards provide a simple model (A.D.V.I.C.E.) along with thought-provoking questions on the power of effective feedback (for both managers and employees). These cards are great for a quick training reminder, mentor support or conversation starter.

Discussion Cards Leadership, Personal Performance Evaluation, Communication, Discussion Trigger, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Management, Team Builder or Retention Aid, Training Support

Discussion Card: Recruiting Diverse Talent In-House

Discussion Card: Recruiting Diverse Talent In-House

Finding diverse talent might be as easy as looking within... within your organization. These easy-to-use cards provide a simple model (I.N.H.O.U.S.E.) along with thought-provoking questions on finding and developing diverse talent within your own organization. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Hiring & Recruiting, Discussion Trigger, Diversity Dynamics, Effective Leadership, Learning Reinforcement, Management

Discussion Card: Recruiting Sources

Discussion Card: Recruiting Sources

Finding and recruiting diverse talent takes time, creativity and patience - but the work is worth it! These easy-to-use cards provide a simple model (S.O.U.R.C.E.) along with thought-provoking questions on sources for recruiting and hiring with diversity in mind. These cards are great for a quick training reminder, reinforcement or as a conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Hiring & Recruiting, Discussion Trigger, Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management

Discussion Card: Resolving Team Conflict

Discussion Card: Resolving Team Conflict

When it comes to team conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing team conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership, Personal Performance Conflict Resolution, Discussion Trigger, Interpersonal Skills, Effective Leadership, Management, Problem Resolution

Discussion Card: Respecting LGBTQ Coworkers

Discussion Card: Respecting LGBTQ Coworkers

A simple and to-the-point reminder card that provides a model (R.A.I.N.B.O.W.) for respecting LGBTQ co-workers, being an ally - as well as providing questions to get conversations started. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Discussion Trigger, Gender Identity, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management, Professionalism, Respect / Respectfulness, Team Builder, Training Support

Discussion Card: Working with Women

Discussion Card: Working with Women

These colorful, easy-to-implement cards provide a simple model (W.O.M.E.N.) and a list of questions that allow users/recipients to stop and think about gender specific issues. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management, Professionalism, Team Builder, Training Support

Be Willing to Listen – Workplace Mini Poster

Be Willing to Listen – Workplace Mini Poster

Powerful tips for working on diverse teams. This easy-to-use mini poster presents action steps and simple questions to trigger thoughts around the power of simply listening to others from an inclusive and respect-driven perspective. When you are willing to listen to others, you'll understand where they are coming from. Also available in a healthcare version.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Discussion Trigger, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness

Five Warning Signs of Escalating Behavior

Five Warning Signs of Escalating Behavior

When it comes to workplace violence incidents, rarely is it a single event that triggers the violence behavior. This handout gives clear and concise behaviors to look out for when encountering potential violent threats.

Training Reinforcers Ethics & Compliance, Workplace Safety Workplace Violence Prevention, Conflict Resolution, Discussion Trigger

Info Brief: LGBTQ+ Terminology & Information

Info Brief: LGBTQ+ Terminology & Information

When it comes to encouraging diversity in the workplace, terminology and vocabulary play a large role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping. Using correct terms is an important first step in creating a respectful workplace.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness

Info Brief: Religious Terminlogy & Information

Info Brief: Religious Terminlogy & Information

When it comes to religion, the words you use are important and play an integral part of conversation with fellow colleagues. To ensure teamwork and communication in the workplace run as smoothly as possible, using the correct words and terms is very important.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Respect / Respectfulness

Understanding Filters – Workplace Mini Poster

Understanding Filters – Workplace Mini Poster

Be aware of your filters! Every person has multiple filters through which they see the world. Examples of these filters include: gender, generation, country of origin, disabilities, military service, ethnicity and parental status. This easy-to-use mini-poster is also available in a healthcare version.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Discussion Trigger, Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness

Another Look - Introduction

Another Look - Introduction

Introducing the impact of hidden bias on thoughts and actions

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Professionalism

Courage 2 Coach™ - Program Introduction/Model

Courage 2 Coach™ - Program Introduction/Model

This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.

Video Introduction Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Problem Resolution, Professionalism

Introduction (from ACTIONS Speak!™)

Introduction (from ACTIONS Speak!™)

Introduction to the program. Interviewing today is not just about gathering behavioral predictors. It includes respect and care for the person. Past actions are the best predictors of future performance.

Video Introduction Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

Introduction to the FMLA (Family Medical Leave Act)

Introduction to the FMLA (Family Medical Leave Act)

The intent of the FMLA is basically to help employees balance work and family responsibilities by guaranteeing them leaves in certain situations. But, trying to decipher the in's and out's of the law can be a challenge. This short video provides a quick introduction.

Video Introduction Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

L.E.A.D. with Integrity - Program Opening/L.E.A.D. Model Explained

L.E.A.D. with Integrity - Program Opening/L.E.A.D. Model Explained

Explanation of the L.E.A.D model and the importance of ethical behavior in the workplace.

Video Introduction Ethics & Compliance Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management, Professionalism

Legal Briefs™ Recruiting & Hiring: Program Introduction

Legal Briefs™ Recruiting & Hiring: Program Introduction

This quick video offers an introduction to common hiring issues and appropriate actions for managers and/or supervisors to take.

Video Introduction Ethics & Compliance, Leadership Hiring & Recruiting, Compliance, Management

Legal Briefs™ Substance Abuse - Program Introduction

Legal Briefs™ Substance Abuse - Program Introduction

Introduction to five aspects for dealing with substance abuse in the workplace and actions to keep the workplace drug-free.

Video Introduction Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism

Legal Briefs™ The ADA - Program Introduction

Legal Briefs™ The ADA - Program Introduction

As a manager or supervisor, there are key legal concepts we need to be aware of in our workplace. This video starts with the definition and key concepts of the American Disabilities Act.

Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Workplace Privacy - Program Introduction

Legal Briefs™ Workplace Privacy - Program Introduction

How an organization establishes, documents, communicates and enforces employment policies can impact workplace privacy.

Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism

Life is a Series of Presentation - Introduction

Life is a Series of Presentation - Introduction

Introduces the concept that life is a series of presentations.

Video Introduction Personal Performance Communication, Interpersonal Skills, Professionalism, Sales & Service

M.E.E.T. on Common Ground - Program Opening/M.E.E.T. Model Explained

M.E.E.T. on Common Ground - Program Opening/M.E.E.T. Model Explained

Explanation of the M.E.E.T. model as a respect-building communication tool

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

M.E.E.T. Zero Tolerance - Program Opening/Introduction

M.E.E.T. Zero Tolerance - Program Opening/Introduction

Introduces the challenges in respectfully enforcing a zero-tolerance policy.

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

M.E.E.T.: Breaking New Ground™  - Program Opening/M.E.E.T. Model

M.E.E.T.: Breaking New Ground™ - Program Opening/M.E.E.T. Model

Explanation of the M.E.E.T. model as a respect and inclusion tool.

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness, Unconscious / Hidden Bias

Managing Generations/Program Opening/M.E.E.T. Model Explained

Managing Generations/Program Opening/M.E.E.T. Model Explained

Explains the M.E.E.T. communication model in the context of managing generations in the workplace.

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Effective Leadership, Management, Professionalism

Ready. Set. CHANGE! - Opening

Ready. Set. CHANGE! - Opening

An introduction on adapting to a restructure change within the workplace.

Video Introduction Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Sexual Harassment: It Can Happen Here - Program Opening

Sexual Harassment: It Can Happen Here - Program Opening

Outlines and reinforces personal responsibilities for recognizing and preventing sexual harassment.

Video Introduction Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism

We Need to M.E.E.T. - Program Introduction

We Need to M.E.E.T. - Program Introduction

Introduces challenges managers face in creating a respectful work environment; explains the M.E.E.T. communication model.

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

Whale Done! - Program Introduction with Ken Blanchard

Whale Done! - Program Introduction with Ken Blanchard

Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.

Video Introduction Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service

Whale Done! in Action - Program Introduction/Whale Done! Philosophy

Whale Done! in Action - Program Introduction/Whale Done! Philosophy

Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.

Video Introduction Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service

WorkSmarts - Program Introduction

WorkSmarts - Program Introduction

Introduction of four strategies for being work smart.

Video Introduction Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Problem Resolution

Clarify. Communicate. Commit.

Clarify. Communicate. Commit.

Summary of process involved in productively responding to change.

Video Summary Personal Performance Change, Communication, Interpersonal Skills, Professionalism

Courage 2 Coach™ - Program Conclusion / The Bottom Line

Courage 2 Coach™ - Program Conclusion / The Bottom Line

This quick video provides a quick summary of the C2C model and how it's simplicity is still a powerful way to get the most out of your employees. The bottom line... coaching works!

Video Summary Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Professionalism

F.A.I.R. in Action - Conclusion

F.A.I.R. in Action - Conclusion

Summary of feedback,assistance,inclusion and respect in action

Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management, Professionalism

FMLA - Benefits of the Family Medical Leave Act

FMLA - Benefits of the Family Medical Leave Act

It's important to remember the benefits of the FMLA. It provides employees with the means to take care of important personal obligations without having to worry about the impact on their careers. And it provides you with a tool to attract and retain motivated and productive employees. And that's a good thing.

Video Summary Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism

Harassment & Discrimination: The Bottom Line

Harassment & Discrimination: The Bottom Line

Harassment and discrimination is still not just about sex anymore. And you know what... It shouldn't be. Because we all have a right to come to work and have it be a place where we're respected, where we're treated fairly, where we can focus on our work and do a good job.

Video Summary Ethics & Compliance Discrimination, Compliance, Harassment Prevention, Learning Reinforcement, Professionalism

L.E.A.D. with Integrity - Program Closing/L.E.A.D. Model Summary

L.E.A.D. with Integrity - Program Closing/L.E.A.D. Model Summary

Review of the L.E.A.D. model and how it can be used to reinforce ethical conduct and code of conduct policies.

Video Summary Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management, Professionalism

Life IS a Series of Presentations (P.O.I.N.T. Model Review)

Life IS a Series of Presentations (P.O.I.N.T. Model Review)

Summarizes how to effectively inform, inspire and influence others by using the P.O.I.N.T. Communication Model.

Video Summary Personal Performance Communication, Interpersonal Skills, Professionalism

M.E.E.T. on Common Ground - Program Closing/M.E.E.T. Model Review

M.E.E.T. on Common Ground - Program Closing/M.E.E.T. Model Review

Review of the M.E.E.T. communication model.

Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

M.E.E.T.: Breaking New Ground™ - Program Conclusion/M.E.E.T. Model Review

M.E.E.T.: Breaking New Ground™ - Program Conclusion/M.E.E.T. Model Review

A concise review of the M.E.E.T. model.

Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness, Unconscious / Hidden Bias

Preventing Retaliation - It's Up to Us!

Preventing Retaliation - It's Up to Us!

Review of key actions managers can take to prevent retaliation in the workplace.

Video Summary Ethics & Compliance Retaliation / Reprisal, Communication, Compliance, Harassment Prevention, Management, Professionalism

Retaliation - An Overview for Employees

Retaliation - An Overview for Employees

Retaliation in the workplace is wrong. And illegal. This quick video provides salient facts that help reinforce the business case for preventing retaliation.

Video Summary Ethics & Compliance Retaliation / Reprisal, Compliance, Harassment Prevention, Professionalism

Retaliation - An Overview for Managers

Retaliation - An Overview for Managers

Salient facts that help reinforce the business case for preventing retaliation.

Video Summary Ethics & Compliance Retaliation / Reprisal, Compliance, Harassment Prevention, Management, Professionalism

Sexual Harassment: It Can Happen Here (Program Summary)

Sexual Harassment: It Can Happen Here (Program Summary)

Reviews the point that preventing sexual harassment is everyone's responsibility.

Video Summary Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism

Sexual Harassment? You Decide (Program Summary)

Sexual Harassment? You Decide (Program Summary)

Reviews key points on the importance of preventing sexual harassment.

Video Summary Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

Three Actions to Promote a Drug-Free Workplace

Three Actions to Promote a Drug-Free Workplace

Review of the main actions which promote a drug-free workplace.

Video Summary Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism

Using the M.E.E.T.™ Model to Tackle Unacceptable Behavior

Using the M.E.E.T.™ Model to Tackle Unacceptable Behavior

Review of M.E.E.T. communication model and how to stay compliant when dealing with unacceptable workplace behavior.

Video Summary Ethics & Compliance Compliance, Harassment Prevention, Effective Leadership

Whale Done! - Program Summary (Building Relationships)

Whale Done! - Program Summary (Building Relationships)

Review of Whale Done! approach; building relationships to get positive results.

Video Summary Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service

Anti-Social

Anti-Social

This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.

Case Studies Personal Performance Professionalism, Communication, Harassment Prevention, Interpersonal Skills

Awkward Moments

Awkward Moments

This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).

Case Studies Personal Performance Professionalism, Communication, Compliance, Interpersonal Skills, Effective Leadership

Burn Out (Manager)

Burn Out (Manager)

Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!

Case Studies Leadership Motivation, Communication, Interpersonal Skills, Management

Case Study & Branching Exercise: Highly Critical (Manager)

Case Study & Branching Exercise: Highly Critical (Manager)

You are a manager of a large division. One of your best performing employees has a reputation for being highly critical of her co-workers. She criticizes the competency of other team members, how many hours they work compared to her, and how much time they spend socializing on the job. What do you do? Kick start a great discussion with this case study and branching exercise.

Case Studies Leadership Effective Leadership, Discussion Trigger, Emotional Intelligence, Successfully Leading Others, Learning Reinforcement, Management

Case Study & Branching Exercise: Overwhelmed! (Manager)

Case Study & Branching Exercise: Overwhelmed! (Manager)

You are the manager of a large department. Recently, you have become concerned one of your high-performing employees may be overwhelmed by his growing workload. What do you do? Kick start a great discussion with this case study and branching exercise.

Case Studies Leadership Effective Leadership, Discussion Trigger, Successfully Leading Others, Management, Personal Improvement

Case Study – I Need Help! I’m Afraid of My Spouse (Manager)

Case Study – I Need Help! I’m Afraid of My Spouse (Manager)

This exercise leads to a discussion about violence in the workplace.” The Q&A-based format helps participants look at the intruder response topic addressing the highest risk demographic of estranged spouses committing violent acts in the workplace (32% of workplace violence incidents are homicides against women).

Case Studies Ethics & Compliance, Workplace Safety Workplace Violence Prevention, Conflict Resolution, Discussion Trigger

Case Study – It’s Not MY FAULT! (Manager)

Case Study – It’s Not MY FAULT! (Manager)

You're a manager. Over a year ago, an employee was hired to assist you. Since that time, you have noticed that this employee’s work is consistently below expected standards. Every time you try to counsel this employee on improving results, the employee overreacts and blames someone else for their sub-standard performance....

Case Studies Ethics & Compliance, Workplace Safety Workplace Violence Prevention, Compliance, Conflict Resolution, Discussion Trigger

Case Study – Why Diversity, Why Now? (Employees)

Case Study – Why Diversity, Why Now? (Employees)

This case study is designed to help participants discover that diversity encompasses more than what they may realize on both a personal and professional level. Read through this case study and answer the questions at the end.

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Culture Commitment, Discussion Trigger, Inclusion / Equity / Belonging, Interpersonal Skills, Training Support

Case Study – Why Diversity, Why Now? (Managers)

Case Study – Why Diversity, Why Now? (Managers)

This case study is designed to help managers discover that diversity encompasses more than what they may realize on both a personal and professional level.

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Discussion Trigger, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Team Builder, Training Support

Case Study: AWOL Paul (a manager)

Case Study: AWOL Paul (a manager)

When privacy and productivity clash.

Case Studies Leadership Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Workplace Privacy

Case Study: Inside Job (employee)

Case Study: Inside Job (employee)

Using company information for personal gain

Case Studies Ethics & Compliance Ethics & Integrity, Communication, Interpersonal Skills, Management, Professionalism

Case Study: Short  Fuse (employee)

Case Study: Short Fuse (employee)

Aggressive and threatening comments on the job

Case Studies Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Workplace Violence Prevention

Case Study: Suspicion (employee)

Case Study: Suspicion (employee)

Withholding important information

Case Studies Personal Performance Interpersonal Skills, Communication, Compliance, Management, Professionalism

Case Study: The Rivals (manager)

Case Study: The Rivals (manager)

Handling conflict between two employees

Case Studies Leadership, Personal Performance Interpersonal Skills, Communication, Conflict Resolution, Management, Professionalism

Case Study: Using Crude Language in the Workplace

Case Study: Using Crude Language in the Workplace

Stereotyping / Why words matter in the workplace.

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

Community Outreach

Community Outreach

How postings in an office can be considered offensive.

Case Studies Ethics & Compliance Harassment Prevention, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Management, Professionalism, Respect / Respectfulness

Consenting Adults

Consenting Adults

When coworkers begin dating one another

Case Studies Ethics & Compliance Professionalism, Communication, Compliance, Interpersonal Skills

Cyber Bully

Cyber Bully

Bullying through social media is discussed in this case study.

Case Studies Ethics & Compliance, Leadership Abusive Conduct / Bullying, Communication, Compliance, Harassment Prevention, Interpersonal Skills, Management

Dysfunctional Teams

Dysfunctional Teams

Dealing with team conflict

Case Studies Leadership Communication, Change, Interpersonal Skills, Management, Professionalism, Teamwork

Good Enough

Good Enough

Not meeting expectations on the job

Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism

Grief

Grief

When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.

Case Studies Leadership Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

Helping Hands

Helping Hands

When there is disagreement on how work gets done

Case Studies Personal Performance Interpersonal Skills, Communication, Effective Leadership, Motivation

I Beg Your Pardon

I Beg Your Pardon

Unprofessional hygiene practices

Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism

I Couldn't Help But Overhear

I Couldn't Help But Overhear

Dealing with employees talking about organizing a union

Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism

I Deserve It

I Deserve It

Not performing up to expectations

Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism

I Wish My Manager Would Just...™ Discussion Book (10 pack)

I Wish My Manager Would Just...™ Discussion Book (10 pack)

Companion discussion guide/book for the I Wish My Manager Would Just...™ video program. Get more out of this video program with the discussion guide that helps drive the facilitated session with thought-provoking questions and information. Soft-cover book. 10-pack.

How-To Books Leadership Effective Leadership, Collaboration, Management, Professionalism

I'm Fine...Really, I Am!

I'm Fine...Really, I Am!

This case study demonstrates dealing with sensitive and confidential issues. This case study centers around medical issues, the ADA and FMLA.

Case Studies Leadership Management, Compliance, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness

Improving Patient Care

Improving Patient Care

Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.

Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism

Just an Expression

Just an Expression

Dealing with disrespectful comments by coworkers

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness

Manager Bully

Manager Bully

What to do when you think a coworker is being bullied

Case Studies Ethics & Compliance, Leadership Harassment Prevention, Communication, Compliance, Interpersonal Skills

Old Yeller

Old Yeller

What to do when a manager loudly insults employees

Case Studies Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Management, Professionalism

Pay Day Loan

Pay Day Loan

When does "borrowing" become "stealing"?

Case Studies Ethics & Compliance Ethics & Integrity, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Promises, Promises

Promises, Promises

Over-promising and under delivering.

Case Studies Leadership Management, Communication, Interpersonal Skills, Motivation, Professionalism

Recruiting a New Member

Recruiting a New Member

Asking an existing employee to take on a mentoring role for a new employee.

Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism

Religion at Work

Religion at Work

How to address prayer in the workplace

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

Setting Boundaries

Setting Boundaries

Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.

Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism

Shared Resources

Shared Resources

When a colleague monopolizes shared resources

Case Studies Leadership, Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership

Sharing the Load

Sharing the Load

This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.

Case Studies Leadership, Personal Performance Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Teamwork

Teamwork

What is an "unfair advantage" when you are up for a promotion?

Case Studies Leadership, Personal Performance Professionalism, Communication, Ethics & Integrity, Interpersonal Skills, Motivation

The Assistant

The Assistant

Insubordination and unprofessional behavior

Case Studies Leadership Management, Communication, Harassment Prevention, Interpersonal Skills, Professionalism