Search Video Library for: Healthcare

Failing to Enforce Organizational Policy (from Legal Briefs™)

Failing to implement and especially failing to enforce your organization's harassment and discrimination prevention policies can lead to big problems for you... and the organization. This short video discusses the consequences of failing to enforce harassment prevention policies and procedures.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Failing to Prevent All Forms of Harassment (from Legal Briefs™)

The consequences of not preventing workplace harassment are just too detrimental. This short video outlines those very consequences of failing to prevent harassment and discrimination.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)

Progressive discipline - combined with the FOSA™ process - is a great way steer employees and direct reports back to what you (and the organization) expect from them. This video provides more details on the follow-up and written warning parts of the process.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

GET OUT Action (from The 3-OUT Approach to Workplace Safety)

You are the true first responder. Your proper or improper response is going to determine success or failure. So, take the lead and if you can safely escape the area, take yourself and those around you and GET OUT ---far away from the danger — THEN call 911.

Video Vignettes Ethics & Compliance Workplace Violence Prevention, Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness

Gina's Fan (Employees)

Vignette shows co-worker sending email communications with sexually suggestive comments, requests, jokes, or internet links to sexually suggestive sites - creating a hostile work environment.

Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention

Harassment & Responsibilities of Supervisors/Managers

Responsibilities of supervisors and managers to investigate all complaints.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Management, Professionalism

He Doesn't Look Nearly As Good In a Skirt?

Understanding that assumptions (gossip or rumor) reported as fact can have a negative impact on diversity and inclusion.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Abusive Conduct / Bullying, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility

Hey, It's On My Playlist

We can’t listen to whatever we want at work if it offends others; while we do have more freedom to say or do things outside the workplace, we still need to keep in mind that if our behavior offends or discriminates against someone, then it may be grounds for disciplinary action. We all must be respectful of others in the workplace.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility

He’s Big…Really Big

Discussions with co-workers that ridicule or disrespect anyone because of a protected class status can be offensive and lead to an accusation of discriminatory harassment. Insensitive remarks about an overweight co-worker can lead to the perception of harassment.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility

Hierarchy or Equality: Do you know where you stand?

How respect is defined differently in varying cultures around the world.

Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

High Risk or Low Risk: What's your comfort level?

How uncertainty and ambiguity impacts work decisions and team relationships.

I Don't Have Time (from Integrity Every Day)

This video covers the importance of maintaining accurate patient records even when time is short.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Professionalism

I Just Don't Fit In...

How language barriers and occupational jargon can create exclusiveness within the workplace.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness, Sales & Service

I Need The Report Today (from FOSA™ Documenting Discipline)

Communicating your expectations are paramount for the basis of employee improvement. FOSA™ gives you a process for working through performance issues.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

I Quit! (from FOSA™ Documenting Discipline)

Sometimes things just don't work out. You've used progressive discipline to help bring issues to the forefront. With FOSA™, you gave ample opportunities for improvement. It's up to the employee to make those changes stick.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Incident Calendar – Max (from FOSA™ Documenting Discipline)

Recording performance issues is a key step in progressive discipline. In the FOSA™ process, managers and supervisors use the incident calendar to properly document performance/discipline steps.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Insight: Combinations of Strengths Produce Exponential Results

The notion that it is a combination of strengths that produces results and leads to extraordinary leadership

Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

Insight: The Fastest Way Isn't Always a Straight Line

The perspective that leadership skills do not have to be developed in a linear fashion.

Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

Is This Any Way to Run a Hospital? (from Integrity Every Day)

When it comes to ethics/code of conduct, there are many things to consider. This video covers maintaining accurate patient records (documentation) even when time is short.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Professionalism

I’d Like to Fire Them Both! (from FOSA™ Documenting Discipline)

When it comes to less-than-desired workplace productivity, you need to have a plan and process for tackling the tough stuff. Using the FOSA™ process gives you the tools to effectively leverage progressive discipline in everyday workplace situations.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Just Give Me Another Three Days

Digitally Remastered! As managers, supervisors and team leaders, there are times when we have to make some pretty tough calls. It just goes with the territory. And when we're faced with those kinds of situations, we have to make sure we don't let short-term gains, like closing a big sale, completing a big project or hitting a production quota, take priority over the long-term integrity of the organization.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

Late Again? (from FOSA™ Documenting Discipline)

Deep in performance issues? Here's an example of the need to implement progressive discipline. Using the FOSA™ process, managers and supervisors have the tools to effectively tackle key workplace issues.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy

Managing employees' expectations of privacy in the workplace.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider

Discusses how an employee who makes threats toward persons who do not work for their organization can still impact the organization's susceptibility to hostile work environment issues and other lawsuits.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention

Let's M.E.E.T.™ Conflict Resolution Module

Help managers meet compliance standards for harassment-prevention training by using the M.E.E.T.™ model in everyday interactions.

Video Vignettes Ethics & Compliance Compliance, Conflict Resolution, Professionalism

Listen, I Was Just Wondering...

Could an unwelcome pursuit can become harassing behavior? What if it was a manager pursuing an employee? Fishing in the company pond for romance does happen, but there is more at risk than just rejection. Supervisors and managers should never proposition subordinates. Even social invitations between co-workers need to be carefully asked.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Workplace Civility

LOCK OUT Action (from The 3-OUT Approach to Workplace Safety)

Most intruders have a relatively short amount of time to inflict as much damage as they can before they’re stopped by authorities, before they end things themselves or before they are stopped – by you! They are running against the clock and tend to take the path of least resistance. As a result, they don’t want to spend time trying to enter a locked or barricaded space, costing precious seconds in their pursuit to kill as many as they can.

Video Vignettes Ethics & Compliance Workplace Violence Prevention, Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness

M.E.E.T.: Breaking New Ground™ We Have a Way of Doing Things

Recognizing that diversity and inclusion go beyond race, gender, ethnicity, etc. They can and often do involve differences in organizational culture, including work styles and schedules, geographic and time-zone differences, occupations, and working on virtual teams.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias

Managing Silence (Behavior-Based Interviewing)

Being uncomfortable with silence during an interview may be the most common problem interviewers face, and most will just change the subject and move on. But look at it this way. When candidates are silent, it usually means they're thinking. That silence is your friend, your tool. If you change the subject and move on, you may be shutting down a revealing answer. So respect silence.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

Narrow Your Focus

How narrowing the focus of communication can add clarity and immediacy.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

No Harm, No Foul (from Good People, Bad Choices™)

This vignette discusses using inaccurate information - even though it's wrong to do so. Sometimes there is information that should not be kept confidential.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

No Mistakes! (from FOSA™ Documenting Discipline)

Everybody makes mistakes. That's a true statement. But the expectation should be that we get all the work done and that it's 100% accurate. This video walks through setting accuracy/work expectations.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Non-Verbal Indicators (Behavior-Based Interviewing)

To uncover past behaviors from candidates, sometimes we need to follow "feeling" clues. Feelings point to the hidden parts of past behavior. And, of course, none of us are mind readers when it comes to reading feelings, but all of us can learn to recognize the non-verbal indicators of feelings.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

Not About Bad to Good, But Good to Great!

The notion that to become a great leader one must focus not on going from bad to good,but from good to great.

Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

Peer Today, Boss Tomorrow™: Accept Your New Role

This video scenario presents a realistic scenario for getting to the basics of new leaders - supervisors/managers. It shows a misunderstanding between a new supervisor and a subordinate employee - and how to effectively address issues that pop up in an effective and respectful way.

Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism

Peer Today, Boss Tomorrow™: Communicate

This video provides an example on how to properly and appropriately communicate sensitive information (like layoffs or organizational changes) that impact a work team.

Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism

Peer Today, Boss Tomorrow™: Set Clear Boundaries

This video provides a powerful example of how new managers/supervisors can learn to effectively dismiss rumors and communicating a no favoritism policy - easing fears and issues across your team or group. Learning to set clear boundaries for staff and employees is key to a new leader's transition.

Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism

Peer Today, Boss Tomorrow™: Take Action

This video provides a powerful example of how new managers/supervisors can earn credibility by admitting past mistakes and reviews four strategies to effectively make the transition from peer to boss.

Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism

Perfect Storm

The implications of a manager taking action due to a fear of a claim of retaliation from an employee.

Video Vignettes Ethics & Compliance Retaliation / Reprisal, Compliance, Harassment Prevention, Professionalism

Put Warning Lights on You

You know, some of us figure a pregnant joke or two is just something that comes with the territory. It's no big deal. Well, those days are over. This video shows how a simple joke or two might lead to harassment. Remember, when it comes to your co-workers - the safest thing to do is… if you can't say something nice... just don't say anything at all.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility

Recognize Opportunities (Example 1)

An example of how sales team members can practice skills to recognize sales opportunities. Ask, Listen, Clarify and Confirm to uncover these opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Recognizing & Stopping Harassment (from Legal Briefs™)

When it comes to preventing workplace harassment and discrimination, you need to recognize it... and quickly. This video outlines how to recognize and stop both.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Recruiting & Hiring (from It's the Law™)

When it comes to recruiting and hiring, there's a lot you need to know as a manager - unless of course you want to spend the next the next couple of years working with me to try to justify your actions to a jury. A variety of state, federal, and local laws impact how you recruit, hire, and promote people. The best way to ensure that everything is on the up and up is to make sure that every decision is based on the person's ability to do the job!

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

Resolving Problems (Example 1)

A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

Video Vignettes Personal Performance Sales & Service, Communication, Problem Resolution, Sales

Sales Made Simple™ - Can't Get Past Voice Mail

A salesperson asks our sales expert (Skip Normand) a common problem (especially for new sales people): "I can’t get past the voicemail system. If you don’t have a name or direct extension number, you’re out of luck. Got any suggestions?"

Video Vignettes Personal Performance Sales & Service, Coaching & Mentoring, Sales, Selling

Sales Made Simple™ - Sales tactics I'm not comfortable with...

A salesperson asks our sales expert a common problem (especially for new sales people): "My manager is constantly asking me to use sales tactics I’m not comfortable with. How do I handle this?"

Video Vignettes Personal Performance Sales & Service, Coaching & Mentoring, Sales, Selling

Sales Made Simple™ Am I calling the right person?

A salesperson asks our sales expert a common problem (especially for new sales people): "How do I find out if I’m calling on the right person without ruffling anyone’s feathers?"

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ Have I developed the right message?

A salesperson asks our sales expert a common problem (especially for new sales people): "How do I know I’ve developed the right message and how do I tweak it for different people who are involved in making the decision? Can you help?"

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ How to get my close ratio up?

A salesperson asks our sales expert a common problem (especially for new sales people): "My main competitor sells the same product from the same manufacturer I sell. They differentiate on price, but I try to differentiate in service -- which is typically better. But, my close ratio is not good. What can I do to get my close ratio up?"

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ Stakeholders won't give me straight answers...

A salesperson asks our sales expert a common problem (especially for new sales people): "I know that probing is critical in developing a strong value proposition so I do ask a lot of questions. But the problem is, the key stakeholders often don’t want to give me straight answers, or they won’t answer me at all. You know, I don’t think that I’m being pushy, but maybe I am. So do you think I should change my approach?"

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ This is the third bid I've lost in a row...

A salesperson asks our sales expert a common problem (especially for new sales people): "This is the third bid I’ve lost in a row where the prospect seemed very interested, but ended up staying with their current vendor. I feel like they share my recommendations with their current vendor who makes a few changes and then keeps the business. What can be done about this?"

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ What's really driving their decision?

A salesperson asks our sales expert a common problem (especially for new sales people): "I’m about to lose a customer who says they’re going with another company because of price. I’m sure price isn’t the main issue. So if I can find out what’s really driving this decision, I may be able to save this account. I don’t quite know the best way to do this. What do you think I should do?"

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ Zero interest when cold calling...

A salesperson asks our sales expert a common problem (especially for new sales people): "I get almost zero interest when I’m cold calling. It’s usually, “We’ll call you if we need anything.” Got any suggestions?"

Video Vignettes Personal Performance Sales & Service, Sales, Selling

Tailor Your Presentation

Learn about the importance of tailoring your presentation and the situations you may find yourself in when it becomes necessary... to effectively get your point across.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

TAKE OUT Action (from The 3-OUT Approach to Workplace Safety)

The reality is you may be in an area where you just can’t escape and where you have no means of locking out the shooter. Your decision about which action to take has been made for you. This is the time when you - and the others with you - will TAKE OUT the shooter. When Take Out is your option, there are some things you can do that will increase your chances of prevailing.

Video Vignettes Ethics & Compliance Workplace Violence Prevention, Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness

The Critique - Sexual Harassment: It Can Happen Here

How inappropriate comments about physical appearance can lead to sexual harassment (male to female).

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism

The Customer Who Got Up on the Wrong Side of the Bed (from Bad Apples™)

Dealing with a difficult customer - it takes work, but the benefits are easy to see.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Customer Service, Interpersonal Skills, Professionalism

The Family & Medical Leave Act (from It's the Law™)

One of the things you hear more and more about these days is balance. You know, balancing your work and the rest of your life. And a law with the purpose of helping employees balance their work and their life is the Family and Medical Leave Act (FMLA). Private sector employers with 50 or more employees, and all schools and government employers are covered by the FMLA. It’s a complicated law and this vignette helps demystify the FMLA.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

The Lilly Ledbetter Fair Pay Act - An Overview

The Lilly Ledbetter Fair Pay Act is a federal statute that was signed into law by President Barack Obama in January 2009. In this video, a legal subject matter expert explains the origin of the Lilly Ledbetter Fair Pay case and its impact on organizations across the United States.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Fair Pay Act

The New Max and Lorie (from FOSA™ Documenting Discipline)

Working through discipline issues can be tough. Working through the progressive discipline process using FOSA™ can help. Remember, you can only give your employees the advice and tools to help them... you can force them. This video is an example of how two employees respond to the FOSA™ approach.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

The Oh Series™ Everyday Ethics: Around and Around We Go

Most of us like to please and help other people when we can. Such efforts are usually a great thing, although in situations where we are asked to break the law, that natural inclination to please others works against us.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Discussion Trigger, Onboarding, Professionalism

The Oh Series™ Everyday Ethics: Just Move It to That Column

Asking a co-worker to change an item on a financial report might not seem like a big deal, but it is. Fudging the numbers is unethical, and since Susan’s request also violates Generally Accepted Accounting Principles, it is also illegal.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Discussion Trigger, Onboarding, Professionalism

The Oh Series™ Everyday Ethics: Presentation Help

Sometimes people want to include us in an action that doesn’t appear to violate their moral code, but it is one that we know violates our own. Or, it is an action that is against one of our company’s policies. Maybe it’s even illegal.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Culture Commitment, Discussion Trigger, Onboarding, Professionalism

The Oh Series™ Everyday Ethics: Taking Turns

We’ve all been there…when someone else acts as if violating an ethical standard or even breaking the law is just a common, everyday thing…no big deal. This is an attempt to normalize an action that is really wrong and abnormal.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Culture Commitment, Discussion Trigger, Onboarding, Professionalism

The Oh Series™ Everyday Ethics: The Win-Win Offer

When competitors agree to inflate pricing or include unreasonable special terms in a bid resulting in the other company having a better shot at getting the contract, customers lose and reputations are damaged.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Discussion Trigger, Onboarding, Professionalism

The Oh Series™ Everyday Ethics: The Write Off

Simply put, falsifying expense accounts is wrong and violates company policies. It’s not up to us to decide what should be reimbursed by the company. And requesting reimbursement for expenses that don’t meet an organization’s policy is really a form of theft or fraud.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Discussion Trigger, Onboarding, Professionalism

There’s Always Potential (from Good People, Bad Choices™)

This vignette tackles the issue of presenting facts (company performance, etc.) in the best possible light - even though the facts might not be as good as presented. Many people can be impacted, especially shareholders.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

This is Gonna Be a Train Wreck

Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace, and even customers, will accept the transitioning employee is very real. There are a variety of Federal, state and local laws that expressly protect workers based on their gender identity and sexual orientation.

Video Vignettes Ethics & Compliance, Diversity, Equity, Inclusion & Belonging Discrimination, Compliance, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

This Is Not Succession Planning!

It shouldn't surprise you that making employment decisions because you think an employee is too old can get you into a lot of trouble. Bottom line, if you target someone for negative treatment because of their age - sooner or later, you're going to end up defending yourself to your employer, to an opposing attorney, a government agency, or even a judge or jury.

Video Vignettes Ethics & Compliance Discrimination, Compliance, Effective Leadership, Professionalism

Those People

Being frustrated from time to time with a coworker is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, that’s unprofessional. It's disrespectful. And, it may often be prohibited by policy.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

Tips for Cube Environment (from The 3-OUT Approach to Workplace Safety)

This module uses the principles & techniques of the “3-OUT” model (GET OUT | LOCK OUT | TAKE OUT) when working in a cube environment involving any type of armed or violent threat.

Video Vignettes Ethics & Compliance Workplace Violence Prevention, Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness

Trust Me, It's Not Anonymous

Digitally Remastered! One of the biggest fears employees have about reporting potential violations is that their name or reports won't be kept anonymous or confidential. So, when we learn about employees who have concerns about any part of our business ethics and compliance program, we need to take the time to explain how our program works and encourage employees to speak up about anything they think could be a problem.

Wake Up & Say Something Positive!

Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people whale done responses are so important.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism

We Don't Want Him on Our Team!

We all bring our own view of the world into work every day. And sooner or later, we're going to work side-by-side with someone whose background and experiences are light-years different from ours. But treating somebody with anything less than professionalism and respect - for whatever reason – is a big mistake.

Video Vignettes Ethics & Compliance Discrimination, Abusive Conduct / Bullying, Compliance, Harassment Prevention, Professionalism, Workplace Civility

What Does a Mentor Do?

When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Effective Leadership, Professionalism

What is Mentoring?

When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Effective Leadership, Professionalism

Who Benefits from Mentoring?

The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Effective Leadership, Professionalism

You Call That a Presentation?

When generational differences impact communication and presentation styles.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

You Guys Just Figure It Out

Digitally Remastered! One of the biggest challenges we face is finding the time to deal with multiple and competing priorities, right? But, when it comes to maintaining a culture of integrity, our first priority as a manager has to be making sure all our employees always feel comfortable coming to us with concerns; and when they do, making the time to listen and address those concerns appropriately.

More Than a Gut Feeling™ Legal or Illegal Interviewing Questions?

Asking the right questions in an interview is your single best way to get the right kinds of information... the kinds of information that will lead you to the best hiring decision. But how do you know what's legal... and even illegal to ask during an interview? This short video provides up-to-date do's and don'ts when it comes to interview questions and is a comprehensive resource for all managers and/or supervisors involved in the hiring process.

TrainingBytes® Leadership Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Management

TrainingBytes® I Could Tell You Were Cold

Even when subtle in nature, comments, body language, and tone of voice that imply something sexual is not appropriate in the workplace. These kinds of actions can easily lead to charges of hostile environment sexual harassment.

TrainingBytes® Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Sexual Harassment

Bridging The Generation Gap Is...™

For the first time, we have four generations in the workplace! This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on the generation gap within the workplace.

Discussion Generators Diversity, Equity, Inclusion & Belonging Generational Challenges, Collaboration, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Learning Reinforcement, Professionalism, Respect / Respectfulness

Civility Is…™

Being civil means interacting and responding courteously and respectfully. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of a civil and respectful workplace.

Discussion Generators Diversity, Equity, Inclusion & Belonging, Leadership, Personal Performance Workplace Civility, Communication, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness

Engagement Is...™

Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day, commit to their organization’s goals and values, and be motivated to contribute to organizational success with an enhanced sense of their own well-being. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of engaging your employees.

Discussion Generators Leadership Successfully Leading Others, Effective Leadership, Learning Reinforcement, Management

Prevailing Is...™

Knowing your options and what to do in an active shooter/intruder situation is key to prevailing! This short - yet powerful - video highlights the key OUT options (GET OUT, LOCK OUT, TAKE OUT) trainees can take in a shooter situation.

Discussion Generators Ethics & Compliance, Workplace Safety Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Learning Reinforcement, Workplace Safety & Awareness, Workplace Violence Prevention

The Cultural Competence Matrix

The Cultural Competence Matrix shows the stages we move through in developing cultural competence.

Activities Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Discussion Trigger, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Learning Reinforcement, Retention Aid, Training Support

Discussion Card - Multigenerational Teams

This fun, information-packed card provides a working across generations model (A.G.E.S. @ W.O.R.K.) and questions to address common generational-specific issues in the workplace. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Generational Challenges, Discussion Trigger, Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management, Respect / Respectfulness, Team Builder, Team Builder or Retention Aid, Training Support

Discussion Card: Being an Ally

These easy-to-use cards provide a simple model (A.L.L.I.E.S.) along with thought-provoking questions on the power of being an ally in the workplace. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Active Bystander / Ally, Culture Commitment, Discussion Trigger, Diversity Dynamics, Gender Identity, Effective Leadership, Learning Reinforcement, Management, Team Builder, Training Support

Discussion Card: Collaboration

These easy-to-use cards provide a simple model (T.E.A.M. U.P.) along with thought-provoking questions on the power of collaboration and effective teamwork in the workplace. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Leadership, Personal Performance Teamwork, Collaboration, Communication, Culture Commitment, Discussion Trigger, Energizer or Team Builder, Effective Leadership, Learning Reinforcement, Management, Team Builder or Retention Aid

Discussion Card: The Impact of Filters

Filters come from your background, choices and life experiences. We all have them. These easy-to-use cards provide a simple model (F.I.L.T.E.R.) along with thought-provoking questions on better understanding your personal filters. Great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Discussion Trigger, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness, Unconscious / Hidden Bias

Discussion Card: Understanding Stereotypes

Understanding stereotypes means seeing where assumptions are based on a person belonging to a certain group of people. These easy-to-use cards provide a simple model (U.N.F.A.I.R.) along with thought-provoking questions on better understanding & addressing stereotypes in the workplace. Great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Card: Working with Transgender Colleagues

These easy-to-use cards provide a simple model (G.E.N.D.E.R.) along with thought-provoking questions for creating a respectful and inclusive workplace. These cards are great for a quick training reminder or conversation starter.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Gender Identity, Culture Commitment, Discussion Trigger, Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management, Team Builder or Retention Aid, Training Support

Conflict 101™ - Conflict Strategy Overview

Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.

Video Introduction Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Generations - Program Opening/Generations & M.E.E.T. Model Explained

Definitions and characteristics of the four generations currently in the workforce; explains the M.E.E.T. communication mode

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills

Introduction (from Legal Briefs™ Harassment & Discrimination)

This video provides a great introduction to the topic of avoiding harassment and discrimination lawsuits. It sets the stage for several situations and questions/answers to key legal landlines in the workplace.

Video Introduction Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Introduction to The 3-OUT Approach to Workplace Safety

Being prepared… that’s what can dramatically change your chance of prevailing during a shooting event. Why? Because the shooter is NOT counting on you being ready to act! Being prepared begins with…accepting the reality that today’s world demands us to be ready for the unexpected. AND… changing the way YOU see your environment.

Video Introduction Ethics & Compliance Workplace Violence Prevention, Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness